You will find the latest version of the manual on the website www.belgacom.be. Guide Key: Use to get information about pre-programmed keys or to access preset programming or configuration. Phonebook key : Phonebook key to access the personal directory (short press) or to call by name (long press or double press).
In this case, a beep will sound and/or a message will be displayed on the screen 20 seconds before the end of the communication. In this mode, enter each letter of the name by pressing the key with this letter only once. The 'Meet me' function is used to set up a conference with a maximum of 6 persons: the 'master' of the conference (who has the rights to start the conference) and the participants (maximum of 5) who meet for the conference.
To join the participants in the conference, you must first decide on a meeting time for the conference and send them the access code. Call number for activating the 'Meet Me' conference: this call number is used by the conference master when he wants to start a conference from an external set. Once set up by the conference master, the participants can join the 'Meet Me' conference (maximum 5 participants).
If the conference has not yet been set up by the conference manager, you will be put on hold until the conference is started (max. 5 minutes).
Transferring a call
Making a second call during a conversation
To cancel your second call and recover the first
Answering a second call during a conversation
Switching between calls (Broker call)
Transfer a call to the voice mailbox of an absent party
Conference' programmed key (option)
Conference' programmed key
Placing a call on hold (hold)
During a conversation, you want to put the call on hold and restore it later on the same phone.
Placing an outside call on hold (parking)
Intrusion into an internal conversation (option)
Protection against intrusion
Store a number
Intrusion' programmed key
Protection' programmed key
- Adjust audio volume
- Diverting calls to another number (immediate diversion)
- Selecting calls to be diverted
- Do not disturb
- Personal assistant: reaching you with one number only (option)
- Activate/disable the personal assistant (option)
- Diverting calls to your pager (option)
- Forwarding your calls from the receiving terminal (“Follow me”)
Enter the text: the number pad keys have letters that you can display by successive presses. The number can be your home, portable or car phone, voicemail or an internal extension (operator, etc.). When applying a divert, you can select the type of calls to be diverted: external, internal, all.
By default, internal and external calls are diverted (to change, see point 5.2) Selection of calls to be diverted). During an internal call, the message "Do Not Disturb" is displayed in groups of callers when they try to call you. Before activating the personal assistant, the voice mailbox must be initialized and will always be part of the voice request notification (there is no language selection available for the personal assistant). If a French language group calls a Dutch language group that is diverted to the personal assistant, the announcement will be in Dutch).
It is not necessary to parameterize all targets in the assistant menu and the announcement of the personal assistant will be adapted to your choice.
Follow me' programmed key
- Applying a selective diversion (option)
- Diverting all group calls (option)
- Cancelling all diversions
- Diverting calls when your line is busy (divert if busy)
- Leaving a recorded message for internal callers
You can leave a message on your terminal. This message appears on the screen of the terminal you are calling.
Predefined message
Language
- Initializing your voice mailbox (option)
- Customising your voice greeting
- Diverting your calls to your voice message service
- When you return, consult recorded messages
- Send a voice message copy
- Sending a recorded message to a number
If your phone has a mailbox, the phone will prompt you to initialize the mailbox after pressing the mail button. While viewing a message, press the 'i' key to access the following functions: ( ) light flashes enter your personal code and then record. Your personal code is used to access your mailbox and to lock your phone.
Activating call screening
VM:Scrng' programmed key
Sending a written message to an internal correspondent
The 27 standard messages are shown below
- List with missing external calls and your displaying text-messages
- Message notification (option)
- During the call, record the communication
- Manager/secretary filtering (option)
- Answering briefly in place of the operator (option)
You can configure your phone to receive a message notification on another phone. The system configuration allows the creation of "Manager/Secretary" groups so that manager calls can be routed to one or more secretaries. The operator's external calls will ring on your phone and you can accept the call:.
Filter' programmed key
Gen Monitor' programmed key
Calls to the switchboard
Hunting groups (option)
Hunting group call
Temporary exit from your hunting group:/Return into your group
Calling an internal correspondent on his/her pager (option)
GrpWd' programmed key
Search' programmed key
- Answering a call on your pager (option)
- Calling a correspondent on his/her loudspeaker (option)
- Modify the automated attendant welcome message remotely
- Modifying your personal code
- Configuring the telephone ringer
- Adjusting screen brightness
- Selecting language
- Make a call using the personal phone book
- Programming direct call keys (option)
- Programming an appointment reminder
The message is only broadcast on terminals that are not in use and have a loudspeaker. This feature allows a user with appropriate permissions to change the automated attendant message during the day or night. You can define the time of a temporary reminder (one every 24 hours) or a permanent reminder (at the same time every day).
At the programmed time, your telephone rings
To cancel your appointment call-back request
- Identify the terminal you are on
- Broadcasting background music on your loudspeaker (option)
- Lock / unlock your telephone
- Activating/deactivating 'forced headset' mode
- Agent set
- Open an agent session (login)
- The four operating statuses of the agent set
- Changing the operating status of the set
- Charging your calls directly to business accounts
The music stops when a call is made or is received and starts again when you hang up. The 'Forced Headphones' mode should be activated once headphones are installed in place of the receiver; With the Forum™ Phone 720 you can play background music with a short press of the speaker key.
A call center solution allows for optimal distribution of calls to agents according to their availability and skills. An agent's availability is determined by operational status (of which there are 4), which the agent can change at any time. Additional task, the agent performs a task related to a call and does not take other calls.
A 'buzzer' type alarm sounds: activation refused, the device is probably not taken into account by the call center; You. View the cost of an external call for an internal user from your extension.
At the end of the call, you are called back and you can
Call duration restriction
Customized
Regardless of the legal warranty covering this appliance, it is guaranteed for 1 year, parts and labour, from the date shown on your invoice. However, the warranty does not apply in the following cases: in case of use that does not comply with the instructions in this user manual, defects or damage caused by natural wear and tear, damage caused by an external cause to the device (e.g. falling, exposure to moisture, etc. .), non-compliant installation or modifications or repairs carried out by persons not authorized by the manufacturer or dealer. Never use solvents (trichlorethylene, acetone, etc.) that can damage the phone's plastic parts.
The earpiece and microphone area of the earpiece can attract metal objects that can be dangerous to the ear. Some functions of your phone are controlled by a software key and unit configuration.
Declaration of compliance
Environmental information
The equipment that you bought has required the extraction and use of natural resources for its production. It may content hazardous substances for
In order to avoid the dissemination of those substances in our environment and to diminish the pressure on the natural resources, we encourage you to use the
The crossed-bin symbol invites you to use those systems
If you need more information on the collection, reuse and recycling systems, please contact your local or regional waste administration
You can also contact us for more information on the environmental performances of our products
Operating conditions
Acoustic shock protection
Directive 2003/10/EC specifying the risks inherent in noise at work The ring contributes towards overall daily noise; at its maximum setting, the level is
Technical support
General external or internal communication problem 1. Check that the installation is always powered by 230V
