You will find the latest version of the manual on the website www.belgacom.be. To attach labels: push the unit's retaining strap back towards you and lift it up. Menu page: contains all the functions and applications that are accessible through the keys associated with the words on the screen.
Guide key: used to get information about functions from the 'menu' page and to program key from the 'personal' page. Menu page: contains all functions and applications accessible via the keys associated with the words on the screen. From this page it is possible to adjust the ringer volume and screen brightness, program the time of an appointment, lock the terminal, define the default page displayed, set up voice mail and access telephone functions such as call back one of the last numbers or intercept calls.
This screen appears temporarily when a call comes in and shows the name and/or number of the caller. These functions (transfer, conference, etc.) are directly related to the consulted call status. Depending on how the system is configured, the caller's name or number appears on the screen.
In this case, a beep will sound and/or a message will appear on the screen 20 seconds before the end of communication.
Calling your correspondent by name (company directory)
Make calls via your programmed call keys
Calling back the last numbers dialled
Requesting automatic callback if internal number is busy
To activate - Terminal idle
To deactivate - Terminal idle
Sending DTMF signals
Mute, so that your correspondent cannot hear you
Transferring a call
Making a second call during a conversation
Other methods for calling a second correspondent
To cancel your second call and recover the first
Answering a second call during a conversation
A second correspondent is trying to call you
Switching between calls (Broker call)
Transfer a call to the voice mailbox of an absent party
Placing a call on hold (hold)
Exclusive hold
Recover the call on hold
Placing an outside call on hold (parking)
If the parked call is not restored within a predetermined time, it is transferred to the operator.
Intrusion into an internal conversation (option)
Protection against intrusion
Store a number
Adjust audio volume
- Initiate a 'Meet me' conference
- Join a 'Meet me' conference
- Diverting calls to another number (immediate diversion)
- Selecting calls to be diverted
- Do not disturb
- Personal assistant: reaching you with one number only (option)
The 'Meet me' function is used to set up a conference with a maximum of 6 persons: the 'master' of the conference (who has the rights to start the conference) and the participants (maximum of 5) who meet for the conference. To join the participants in the conference, you must first decide on a meeting time for the conference and send them the access code. Call number for activating the 'Meet Me' conference: this call number is used by the conference master when he wants to start a conference from an external set.
When the system asks you to enter a code or password, you will be given three attempts before the system rejects your request. Once set up by the conference leader, participants can join the 'Meet me' conference (maximum 5 participants). Call number for participating in the 'Meet me' conference: This call number allows participants to participate in the conference from an external device.
If the conference has not yet been set up by the conference master, you will be put on hold until the conference is started (maximum 5 minutes). This one dials the calling number to join the 'Meet-me' conference and then transfers your call (10 seconds). When applying a redirect, you can select the type of calls to be redirected: external, internal, all.
By default, internal and external calls are diverted (to change, see point 5.2) Selection of calls to be diverted).
Activate/disable the personal assistant (option)
Diverting calls to your pager (option)
Forwarding your calls from the receiving terminal (“Follow me”)
Applying a selective diversion (option)
Diverting all group calls (option)
Cancelling all diversions
Diverting calls when your line is busy (divert if busy)
Leaving a recorded message for internal callers
Personal message
The 27 standard messages are shown below
- Initializing your voice mailbox (option)
- Customising your voice greeting
- Diverting your calls to your voice message service
- When you return, consult recorded messages
- Send a voice message copy
- Sending a recorded message to a number
- Filtering calls using the voice mailbox (option)
If your phone has a mailbox, the phone will prompt you to initialize the mailbox after pressing the mail button. Your personal code is used to access your mailbox and to lock your phone.
Activating call screening
When you receive a call
Sending a written message to an internal correspondent
- List with missing external calls and your displaying text-messages
- Message notification (option)
- During the call, record the communication
- Manager/secretary filtering (option)
You can configure your phone to notify you of the message on another phone. When the operator is absent, external calls to the operator are indicated by a general bell. The system configuration allows the formation of “manager/secretary” groups so that the manager's calls can be routed to one or more secretaries.
Answering briefly in place of the operator (option)
Calls to the switchboard
Hunting groups (option)
Hunting group call
Temporary exit from your hunting group: /Return into your group
Calling an internal correspondent on his/her pager (option)
Answering a call on your pager (option)
Calling a correspondent on his/her loudspeaker (option)
- Broadcasting a message on the loudspeakers of a station group (option)
- Modify the automated attendant welcome message remotely
- Modifying your personal code
- Configuring the telephone ringer
- Adjusting screen brightness (Forum™ IPhone/Phone 740)
- Selecting the welcome page
- Selecting language
- Programming direct call keys (option) (Perso page:)
- Programming direct call keys (option) (F1 and F2 keys)
- Erase a programmed key
- Programming an appointment reminder
- Identify the terminal you are on
- Broadcasting background music on your loudspeaker (option)
- Lock / unlock your telephone
- Configuring the audio jack of your telephone
- Activating/deactivating 'forced headset' mode
- Use of the Bluetooth® handset (Forum™ IPhone 750)
You can define the time of a temporary reminder (one in 24 hours) or a permanent reminder (every day at the same time). If your calls are diverted to another terminal, the diversion is not applied to the reminder call. By default, the audio jack of your phone can be used to connect a headset, hands-free kit or loudspeaker.
Forced headset mode should be activated once headphones are installed in place of the receiver. If you add the Bluetooth® handset before the handset name appears on the screen, you must enter the password 5555 to complete the installation. The Bluetooth® wireless handset allows the user to answer and converse with complete freedom within a 10 meter radius of the device.
Off-hook/On-hook and Volume/Mute keys
Light
- Using a Bluetooth® Wireless Technology headset - Forum™ IPhone 750
- Agent set
- Open an agent session (login) - Agent set
- ACD application welcome screen - Agent set
- The four operating statuses of the agent set
- Changing the operating status of the set - Agent set
The availability of an agent is determined by the operational status (of which there are 4), which the agent can change at any time. Additional task, the agent is performing a task related to a call and is not receiving other calls. The agent can directly change the operating status by entering codes (in all groups), pressing the function buttons on the group (Forum™ IPhone/Phone 730 and Forum™ IPhone/Phone 740 / IPhone 750 sets) or using the "Agent Software of the assistant agent on the PC (if available).
Changing using codes (all sets)
Change by function keys (Forum™ IPhone/Phone 730 and Forum™ IPhone/Phone 740 / IPhone 750)
- Modifying your personal code - Agent set
- Agent set - Integrating another group/leaving a group
- Close the agent session (logout) - Agent set
- Supervisor station
- Supervising group mailboxes - Supervisor station
- Charging your calls directly to business accounts
A supervisor can consult the messages left in the voice mailboxes of the call center groups (maximum 8 groups) by using the function keys on a Forum™ IPhone/Phone 730 or Forum™ IPhone/Phone 740 / IPhone 750 set. When a message is left in a group mailbox, the voicemail present indicator associated with the supervision key flashes.
When the internal correspondent who has taken the call on-hooks, you are called back and can
Call duration restriction
To find out the cost of an outside call made to an internal user from your terminal.
Customized
The following table describes all the accented or special characters you can type from your keyboard. The term 'n/a' in the 'Keyboard' column indicates characters that cannot be typed by your phone. Regardless of the statutory warranty covering this equipment, it is warranted for 1 year, parts and labour, from the date shown on your invoice.
However, the warranty does not apply in the following cases: use not in accordance with the instructions in this user manual, defects or damage caused by natural wear and tear, damage resulting from a cause external to the device (e.g. impact , falls, exposure to moisture, etc.), non-conforming installation or modifications or repairs performed by people not approved by the manufacturer or retailer. Never use solvents (trichloroethylene, acetone, etc.) that can damage the plastic parts of your phone. The earpiece and microphone portion of the handset can attract metal objects that could be dangerous to the ear.
Some functions of your phone are controlled by a software key and unit configuration.
Declaration of compliance
Environmental information
The equipment that you bought has required the extraction and use of natural resources for its production. It may content hazardous substances for the health
In order to avoid the dissemination of those substances in our environment and to diminish the pressure on the natural resources, we encourage you to use the appropriate
The crossed-bin symbol invites you to use those systems
If you need more information on the collection, reuse and recycling systems, please contact your local or regional waste administration
You can also contact us for more information on the environmental performances of our products
Operating conditions
Acoustic shock protection
Directive 2003/10/EC specifying the risks inherent in noise at work The ring contributes towards overall daily noise; at its maximum setting, the level is
Technical support
General external or internal communication problem 1. Check that the installation is always powered by 230V
