UFCD 0612 Noções Básicas de Gestão Técnica de Recursos Humanos

MANUAL DE

MANUAL DE

RECURSOS HUMANOS

RECURSOS HUMANOS

INTRODUÇÃ

INTRODUÇÃO...O... 33

1. 1. GESGESTTÃO TÉÃO TÉCNICCNICA DE RECUA DE RECURSOS HURSOS HUMANOMANOS...S...44

11..11.. PPOLÍTICASOLÍTICAS DEDE R RECURSOSECURSOS H HUMANOSUMANOS...4...4

11..22.. PPLANEAMENTOLANEAMENTO EE G GESTÃOESTÃO P PREVISIONAL DOSREVISIONALDOS R RECURSOSECURSOS H HUMANOSUMANOS...5...5

2. 2. TÉCTÉCNICNICAS DE AS DE RECRECURSOURSOS HUS HUMANOMANOS...S...6...6

22..11.. AANÁLISENÁLISE EE QUALIFICAÇÃOQUALIFICAÇÃO DEDE FUNÇÕESFUNÇÕES...6...6

22..22.. RRECRUTAMENTOECRUTAMENTO EE S SELECÇÃOELECÇÃO...14...14

22.... AADMISSÃODMISSÃO...1!...1!

22..44.. AAVALIAÇÃOVALIAÇÃO DEDE D DESEMPENHOESEMPENHO...1"...1" 3. 3. FORMFORMAÇÃAÇÃO INO INTERNTERNA DA DOS OS RECRECURSOURSOS HS HUMANUMANOS...OS... 2525 ..11.. PPLANEAMENTOLANEAMENTO# O# ORGANI$AÇÃORGANI$AÇÃO EE A AVALIAÇÃO DAVALIAÇÃODA F FORMAÇÃOORMAÇÃO...25...25

..22.. DDIFERENTESIFERENTES MODALIDADESMODALIDADES DEDE FORMAÇÃOFORMAÇÃO...2"...2" ..22..11.. FFORMAÇÃOORMAÇÃO PRESENCIALPRESENCIALVERSUSVERSUS F FORMAÇÃO %ORMAÇÃO% DIST&NCIADIST&NCIA...2"...2" .... RROTINASOTINAS ADMINISTRATIVASADMINISTRATIVAS DODO CICLOCICLO FORMATIVOFORMATIVO...!...! ....11.. FFICHASICHAS DEDE I INSCRIÇÃONSCRIÇÃO' L' LISTAISTA DEDE P PARTICIPANTESARTICIPANTES' F' FOLHASOLHAS DEDE S SUMÁRIOSUMÁRIOS...!...! ....22.. RRECURSOSECURSOS LOGÍSTICOSLOGÍSTICOS EE PEDAG(GICOSPEDAG(GICOS DEDE APOIOAPOIO...!...! ...... OORGANI$AÇÃORGANI$AÇÃO DODO DOSSIERDOSSIER..."..."

....44.. AAVALIAÇÃOVALIAÇÃO DADA FORMAÇÃOFORMAÇÃO...4)...4)

4. 4. PROPROCEDIMCEDIMENTENTOS ADOS ADMINISMINISTRATRATIVOTIVOS DOS S DOS RECRECURSURSOS HUMOS HUMANOS.ANOS...42...42

44..11.. AACTUALI$AÇÃOCTUALI$AÇÃO DADA *ASE*ASE DEDE DADOSDADOS DOSDOS TRA*ALHADORESTRA*ALHADORES...42...42

44..22.. RREGISTOEGISTO DOSDOS CONTRATOSCONTRATOS DEDE TRA*ALHOTRA*ALHO...42...42

44.... AARQUIVOSRQUIVOS INFORMÁTICOSINFORMÁTICOS DASDAS CONDIÇÕESCONDIÇÕES APLICÁVEISAPLICÁVEIS DOSDOS CONTRATOSCONTRATOS DEDE TRA*ALHOTRA*ALHO...4...4

44..44.. AASPECTOSSPECTOS ADMINISTRATIVOSADMINISTRATIVOS DECORRENTESDECORRENTES DADA RESCISÃORESCISÃO DEDE CONTRATOSCONTRATOS DEDE TRA*ALHOTRA*ALHO...44...44

44..55.. RREGISTOEGISTO DEDE SANÇÕESSANÇÕES DISCIPLINARESDISCIPLINARES...46...46

44..66.. RREGULAMENTOSEGULAMENTOS I INTERNOSNTERNOS...4+...4+

44..++.. RREMUNERAÇÕESEMUNERAÇÕES EE INCENTIVOSINCENTIVOS , ,CÁLCULO DECÁLCULODE VENCIMENTOSVENCIMENTOS...4!..4! Bibi!"#$

Índice Índice INTRODUÇÃ

INTRODUÇÃO...O... 33

1. 1. GESGESTTÃO TÉÃO TÉCNICCNICA DE RECUA DE RECURSOS HURSOS HUMANOMANOS...S...44

11..11.. PPOLÍTICASOLÍTICAS DEDE R RECURSOSECURSOS H HUMANOSUMANOS...4...4

11..22.. PPLANEAMENTOLANEAMENTO EE G GESTÃOESTÃO P PREVISIONAL DOSREVISIONALDOS R RECURSOSECURSOS H HUMANOSUMANOS...5...5

2. 2. TÉCTÉCNICNICAS DE AS DE RECRECURSOURSOS HUS HUMANOMANOS...S...6...6

22..11.. AANÁLISENÁLISE EE QUALIFICAÇÃOQUALIFICAÇÃO DEDE FUNÇÕESFUNÇÕES...6...6

22..22.. RRECRUTAMENTOECRUTAMENTO EE S SELECÇÃOELECÇÃO...14...14

22.... AADMISSÃODMISSÃO...1!...1!

22..44.. AAVALIAÇÃOVALIAÇÃO DEDE D DESEMPENHOESEMPENHO...1"...1" 3. 3. FORMFORMAÇÃAÇÃO INO INTERNTERNA DA DOS OS RECRECURSOURSOS HS HUMANUMANOS...OS... 2525 ..11.. PPLANEAMENTOLANEAMENTO# O# ORGANI$AÇÃORGANI$AÇÃO EE A AVALIAÇÃO DAVALIAÇÃODA F FORMAÇÃOORMAÇÃO...25...25

..22.. DDIFERENTESIFERENTES MODALIDADESMODALIDADES DEDE FORMAÇÃOFORMAÇÃO...2"...2" ..22..11.. FFORMAÇÃOORMAÇÃO PRESENCIALPRESENCIALVERSUSVERSUS F FORMAÇÃO %ORMAÇÃO% DIST&NCIADIST&NCIA...2"...2" .... RROTINASOTINAS ADMINISTRATIVASADMINISTRATIVAS DODO CICLOCICLO FORMATIVOFORMATIVO...!...! ....11.. FFICHASICHAS DEDE I INSCRIÇÃONSCRIÇÃO' L' LISTAISTA DEDE P PARTICIPANTESARTICIPANTES' F' FOLHASOLHAS DEDE S SUMÁRIOSUMÁRIOS...!...! ....22.. RRECURSOSECURSOS LOGÍSTICOSLOGÍSTICOS EE PEDAG(GICOSPEDAG(GICOS DEDE APOIOAPOIO...!...! ...... OORGANI$AÇÃORGANI$AÇÃO DODO DOSSIERDOSSIER..."..."

....44.. AAVALIAÇÃOVALIAÇÃO DADA FORMAÇÃOFORMAÇÃO...4)...4)

4. 4. PROPROCEDIMCEDIMENTENTOS ADOS ADMINISMINISTRATRATIVOTIVOS DOS S DOS RECRECURSURSOS HUMOS HUMANOS.ANOS...42...42

44..11.. AACTUALI$AÇÃOCTUALI$AÇÃO DADA *ASE*ASE DEDE DADOSDADOS DOSDOS TRA*ALHADORESTRA*ALHADORES...42...42

44..22.. RREGISTOEGISTO DOSDOS CONTRATOSCONTRATOS DEDE TRA*ALHOTRA*ALHO...42...42

44.... AARQUIVOSRQUIVOS INFORMÁTICOSINFORMÁTICOS DASDAS CONDIÇÕESCONDIÇÕES APLICÁVEISAPLICÁVEIS DOSDOS CONTRATOSCONTRATOS DEDE TRA*ALHOTRA*ALHO...4...4

44..44.. AASPECTOSSPECTOS ADMINISTRATIVOSADMINISTRATIVOS DECORRENTESDECORRENTES DADA RESCISÃORESCISÃO DEDE CONTRATOSCONTRATOS DEDE TRA*ALHOTRA*ALHO...44...44

44..55.. RREGISTOEGISTO DEDE SANÇÕESSANÇÕES DISCIPLINARESDISCIPLINARES...46...46

44..66.. RREGULAMENTOSEGULAMENTOS I INTERNOSNTERNOS...4+...4+

44..++.. RREMUNERAÇÕESEMUNERAÇÕES EE INCENTIVOSINCENTIVOS , ,CÁLCULO DECÁLCULODE VENCIMENTOSVENCIMENTOS...4!..4! Bibi!"#$

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P39 :;38 ?/3 B: 9 >9 1)) 09 ?/3 93 -98/: 0 :98:0 0 B/ 73990. P39 :;38 ?/3 B: 9 >9 1)) 09 ?/3 93 -98/: 0 :98:0 0 B/ 73990. E90 7099/ 09:-033 78  B0939 E90 7099/ 09:-033 78  B0939   F093 0 F093 0 0::9800::980   F093 0 @39F093 0 @39   F093  393==:3F093  393==:3 C= 83B38:8 ?/3 3909  B0939  93 3-/3 /09 09 /809# /0 00:93 38033 C= 83B38:8 ?/3 3909  B0939  93 3-/3 /09 09 /809# /0 00:93 38033 -8J@:-0 09 -8J@:-0 09 -3:9-3:93 393 3 393 3 -7330,93 -7330,93.3. P3909 938 78/ 37:-:08 0 /00 0 39:@0 3 B/ 73990 ?/3 380 0 P3909 938 78/ 37:-:08 0 /00 0 39:@0 3 B/ 73990 ?/3 380 0 39:@0 /9/033 />:;00 7080 B/ R3-/899 H/09# /0 =3; ?/3 390 /00 39:@0 /9/033 />:;00 7080 B/ R3-/899 H/09# /0 =3; ?/3 390 /00 3 3  3 3  /00 3 738973->=0 3 3 78>-09./00 3 738973->=0 3 3 78>-09. A 39:@0 B/ 73990 39 :@00  --37 80:-:0  73990# - /0 B3 A 39:@0 B/ 73990 39 :@00  --37 80:-:0  73990# - /0 B3 3 -/99 ?/3  3-3998: :::;08 3 3/ /@08  --37 3 / 73990 -9:380 3 -/99 ?/3  3-3998: :::;08 3 3/ /@08  --37 3 / 73990 -9:380 - / 83-/89 -/0 />:;0  3-3998: 7>:;08. - / 83-/89 -/0 />:;0  3-3998: 7>:;08. O9 R3-/899 H/09 O9 R3-/899 H/09 9 / 9 / 9 -:- 9 -:- 83-/899 9:-983-/899 9:-93 /0 3 /0 8@0:;8@0:;0# -/0330# -/033 - 9 - 9 83-/899 038:0:9# K0-3:89# -38-:0:9 3 0::980>=9.83-/899 038:0:9# K0-3:89# -38-:0:9 3 0::980>=9. E939 83-/899#  3-37 9 0::980>=9 ?/3 :-/3 9 9 9:9309 3 00 3 E939 83-/899#  3-37 9 0::980>=9 ?/3 :-/3 9 9 9:9309 3 00 3 3-:939 3 3 3-:939 3 3 -0 0 -0 0 8@0:;8@0:;0# 83?/383 -739 78-3999 3 @39.0# 83?/383 -739 78-3999 3 @39. A A @39@39  3 3 R3-/R3-/899 H/09 899 H/09 -9-9:9:93 3 3 3 7037030808# # 8@8@0:;0:;0808# # 393393===38=38# # -8-8308 308 33 -808 -:-09 -070;39 3 78=38  39373 3K-:33  -808 -:-09 -070;39 3 78=38  39373 3K-:33  73990# 0 39 3773990# 0 39 37 3 ?/3 0 8@0:;0 83783930  3: ?/3 738:3 09 399# ?/3 - 30 -080# 3 ?/3 0 8@0:;0 83783930  3: ?/3 738:3 09 399# ?/3 - 30 -080# 0-008 9 3->=9 ::=:/0:9 830-:09 :83-0 / 0-008 9 3->=9 ::=:/0:9 830-:09 :83-0 / ::83-03::83-033 -  3 -  800.800.

N393 93># 09 7<>-09 3 83-/899 /09 9 / -/ 3 78:-<7:9 3 83@809# ?/3 8:30 09 3-:939 3 -/;3 09 :B38339 0->=:039 0 378390 830>=033 09 83-/899 /09. D390-09 383 9 78:-<7:9# 3939 0:9 338:039  P8:-<7: 0 M38:0 C>/0  P8:-<7: 3 E?/:03 3 O3->=:03

 C-::0 3 I3839939 3 O3->=9 , C0808 ' E78390  D3K: --830  ?/3  397380 3 -00 -0808

 D:97:::;0 3 B3880309 ?/3 738:0 0 708>-:70 0->=0 9

-080839.

1.2. P$&-$-&'! - G-/'+! P#-i/i!&$ (!/ R-0)#/!/ H)$&!/

A 830 3 @39 3 R3-/899 H/09# 393==3 09 09 0-39 3-3998:09  8@0:;0 3 :98/ 3 78-3999 83B38339  9:/0 78K99:0  73990# 39:@0033  ?/3 93 83B383 0 93/ 83-8/03# 0-:3# ::03# 78@8399 3 83B80.  O8@0:;0 9 78-3999 ::=:/0:9 3 0 0-/0:;0  -0098 3 73990.  G0803 0 809B38-:0# 0/3 3 0-/0:;0 3 09 3 B/-:8:9 7080 0939 3 09 :9>/-:0:9# :3809 / 33809.  R3-3 3 8@0:;0 0 :B80 9-:3-J:-0 830>=0 09 83-/899 /09# 3  0 7878-:08 /0 -883-0 @39 783=:9:0# 3080 0709 3 830J8:9 3 07:  3-:9.  A783-:0 3 :B80 983 ?/3939 3 0::980 3 73990# 3:3 -38>39 3 3-08039# 78390 07: -:-# 0::980>= 3 3@:90>=.  O8@0:;0# :=/@0 3 @383  70 3 B80 0/0.  P8=3 0 83-0 9:93>-0 09 3-399:039 3 B80 78K99:0 - =:90  3080 3 709 3 B80 0/0:9 3  9J# 3 3 -0 3->=9 3 38:;0 0::980>=0 3 3-399:039 @380:9 3 3973-<K-09 09 :=38909 /:039.  D393==3 09 0-39 3-3998:09 0 -/78:3 09 809 983 -:39 0:30:9 3 :@:33 3 93@/800  800.  A993@/80 0 33-/ 9 78-3999 3 0=0:0 3 39373.

2.1. A&i/- - ,)$i%0$*+! (- 7)&*8-/

D09 B3880309 />:;009 0 @39 3 83-/899 /09# 0 0:93 3 0 ?/0:K-0 3 B/39 099/3 / 7073 3 390?/3 7:9 -9>/: 0 093 0 708>8 0 ?/0 3=/: 0 0 B/ 3 GRH. D30 39 37333  : 3 B/39 0:9 -  83-8/03 3 933-# B80 78K99:0# 93@/800  800# 0=0:0 3 39373# 83/38039 3 :-3>=9# 3803 09 83039 3 800# >=0# :9 07309 B8:90 0@/09. A 0:93 3 B/39 B: /803 09 /09 09 0->=:039 ?/3 -/70=0 @803 7083  37 9 -:-9 3 83-/899 /09. A73908 0 @803 ?/0>03 3 0/0:9 3 B/39 ?/3 93 0=/0=0 09 93-39 3 73990 3 /:09 3783909# 390 830 7099/ 0 938 0= 3 @8039 -8<>-09 3=:  9/0 -903 390-/0:;0. E9/9 3 78>-09 83-339 --0 0 83  :0 0 3-399:03 =:0 3 --338 3 39308 39 3 -73-:09 783=:9:0:9# 9/7839 3 9/930  70303 3980@:- 09 3-399:039 3 83-/899 /09. M09 - --338 39939 389 39 3 -73-:09 93 799/:8 0 0 :B80 983 09 09 B/39 3:9339 0 378390W N0 =3803# :B80 0-/0:;00 390 830 738:3 / 0:9 03?/0 70303 3 83-/899 /09 0 <=3 3 83-8/03 3 933-# 3 903# 3 :@:33 3 93@/800  800 3 3 B80 78K99:0 3 393==:3 9 -080839. P8-309 3  3K: 3 0@/9 --3:9 093  P!/'! (- '#$b$9!: -/ 3 083B09 - 3:@-:09 07>39# 839790::039# 39B89 3 -:39 3 800 3973-<K-09# -K009 0 / / 0:9 8000839# :938:09 /0 /:03 3 800.

 F)&*+!: -/ 3 083B09 - 3:@-:09 07>39 3 839790::039 :>-09 / 933039 -K009 0 / / 0:9 799 3 800 :938:9 3 /:039 3 800 :B383-:009.  C$#"!:  79: :388?/:-0 3 / -/ 3 B/39 38 0 8@0:;0 3 73990 3 /0 378390. A ?/0:K-0 3 B/39  /0 B@80K0# / 0 3#  -3 830 3 /0 B/# 3 0 9/0 =0:03 09930 0 0-/0:;0 3 -09 3 /00  >/08#  038:0 / 09 -:-09. P8 9/0 =3;# 0 0:93 3 B/39 30 338:08 - 0 0:8 783-:9 799<=3# ?/0:9 9 78:-:70:9 83?/:9:9 3-3998:9 ?/3 738:0 /  39373 0 B/ ?/0:K-0# ::-:0>=0# 39B8 30# ?/0:9 09 78:-:70:9 839790::039 :38339  B/# -:39 3 800 3 8:9-9 :38339. A 0:93 3 ?/0:K-0 3 B/39 9 :98/39 3 :7839-:<=3 />:03 9 93@/:39 0973-9 0 GRH 0 R3-8/03  S33- 3 :3@80  73990# - O8:30 3 B80 78K99:0#  P8 3 809B38-:0# 3 A=0:0 3 39373# B D338:0 80-:0 9 908:9# @ I7330 3 9:9309 3 :-3>= 3#  O8@0:;0 3 9 3 800.

;)- (-- - <!(- 7$=-# $ ,)$i%0$*+! - $&i/- (- 7)&*8-/

 R3979=3  D370803 3 R3-/899 H/09  C3B3 3 S3-

/>:;09  O938=0 :83-0  Q/39>8:  E83=:90  M M:9 V309 / 337  ?/3 738 938 / ?/39>8: 3# 3 0:93 3 ?/0:K-0 3 /0 338:00 B/

I(-&%0$*+!

D-/i"&$*+! ($ F)&*+!:

Ti')$# ($ F)&*+!:

D-<$#'$-&'! - ,)- /- i&/-#-:

C$'-"!#i$ P#!%//i!&$:

N>-#! (- ')$#-/ ,)- -?-#0-

-/'$ -/$ 7)&*+!:

A&$i/'$ @/:

D$'$:

 _{XXX'XXX'XXXXXX} Definição da Função D39-8: 9/8:0 0 B/  ?/3 B0; 3 - ?/3 3->=9

Posição no Organograma

R3783930 080=9 3 / 8@0@800 09 B/39 :3808?/:-033 9/738:839# 09 ?/3 3 39 9/8:009# 3 - 0?/309 - 09 ?/0:9 3:93 83039 3 800

I&(i0$*+! (- T$#-7$/

Indique as tarefas diárias, semanais, mensais, anuais e esporádicas que compem a fun!"o#

T$#-7$/ Di#i$/ T$#-7$/ S-$&$i/ T$#-7$/ M-&/$i/ T$#-7$/ A&)$i/ T$#-7$/ E/<!#(i0$/

Tarefa 1 O que Faz D39-83=38 300033 3 78 83 9:93>-0 3 33-/ -00 /0 09 738039 :38339 0 390 083B0 Para quê I:-08 0 K0:03'3->= 390 083B0 Como faz M3-:08 9 9 3 038:0:9 />:;09 0 33-/ 0 083B0 Quando faz R3B38:8 0 738-30@3 3 37 -/70 78 :0'9300 0 830:;0 390 083B0

A&i/- (!/ R-,)i/i'!/

A783930 9 =8:9 83?/:9:9 3-3998:9 0 39373 3K-0; 0 B/

Requisitos Mentais – Conhecimentos Formação !nicia" necess#ria

Ti<! (- #$0i!0&i! -&!i(!

S39 -/ C3-:39 78>-9 P8:-<7:9 J@:-9 3 -:3YK-9

N$')#-=$ (! T#$b$9!

S:739 3 0/>- C 7/-09 =08:039 D:=389:K-0 09 7/- -73 C73 3 :=389:K-0

O#"$&i=$*+! (! T#$b$9!

I:=:/0 E @8/7 A09 09 9:/039

S)<-#i/+!

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I&/'#)*8-/ T#$&/i($/

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Requisitos F$sicos

P!/i*+! (- '#$b$9! $i/

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F!#*$ /i0$

N3-3998:0 D393-3998:0

A0)i($(- T0

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A0)i($(- Vi/)$

A0'393==:0 N80 I37333

A0)i($(- A)(i$

A0'393==:0 N80 I37333

A0)i($(- C!#<!#$

A0'393==:0 N80 I37333

D-/'#-=$ M$&)$

A0'393==:0 N80 I37333

R-/i/'&0i$ <$#$ /)<!#'$# )"$#-/

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Res%onsa&i"idade en'o"'ida

R-/<!&/- <!#:

S/738=:9 3 73990 M038:0:9 3 3?/:7039 M9 3 78-3999 D:3:8 3 -/39 IB8039 -K3-:0:9 S3@/800 3 38-3:89 Condiç(es de tra&a"ho

Abi-&'-:

I38 E38 A9 H: S3- A9 L:=83 3 73:809 P3:83 A9

T-<-#$')#$

A:33 A-:0 0 37380/80 0:33 A0: 0 37380/80 0:33 V08:=3

R)(!/

A-:0  80 A0:  80 N80 V08:=3

E?<!/i*+! $ #i/0!/ -0&i0!/

F83?/339 E978:-9 N3/9

E?<!/i*+! $ #i/0!/ -0'#i0!/

F83?/339 E978:-9 N3/9

E?<!/i*+! $ #i/0!/ @/)b/'&0i$/ '?i0$/

F83?/339 E978:-9 N3/9

I)i&$*+!

D:83-0 I:83-0

V-&$*+!

N80 F800 E0/9

C!&(i*8-/ (- S-")#$&*$

Doenças

)cidentes

*ormas de +egurança a serem res%eitadas

Roupas de ra!al"o

É importante que estes documentos sejam actualizados e assinados pelo trabalhador e empregador, mencionando sempre que para além das funções descritas o trabalhador pode exercer pontualmente outras não descriminadas na categoria prossional!

C 0 390 :B80# 739 0B38:8 0 ?/0:03  938=: 78390# 099: - 0 9/0 3K-:-:0 3 3K--:0# -78=0 0 39-0 B3:0 ?/33 338:0 -0:0 0 -08@ 3 9/7380 09 B009 3:9339.

2.2. R-0#)'$-&'! - S--0*+!

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O R3-8/03 73 938  I38  E38 O R-0#)'$-&'! I&'-#&! -9:93  7833-:3 0 =0@0 78 / -0808 ?/3 -/70 /80 B/# 09  B0; 7083 0 378390. V$&'$"-&/:  U -/9 0:9 0: ?/3  83-/89 0 38-0 338# 0 39 ?/3 78=?/3 / -/ 3 =:3039 3-03009 ?/3 839/3#  K  78-399# / 83-8/03  338:8  E::0  8:9- 3  0=38 3-0:3 -//80 383 0 73990 3 0 8@0:;0# 78?/3 30  3/ 78=09 0 378390  P38:3 393==38 3 08 78/:039 3 -0883:80 09 -080839 0-/0:9#  ?/3  >=08 7080 0 0 8@0:;0 3 83B80  -78:99 ::=:/0  -0808 39-: 7080 - 0 378390  P3 938 =3<-/ 3 0:B390 3 :90>9B0 -  39> 3 @39  93-8 / -  -08@ 393730 3 B/-:08 - ==/0 3 93@/800  9:930. I&0!&-&i-&'-/:  O 78:3:8 -9:93 0 89:03  78-399# 0:9 3 ?/3  83-/89 0 38-0# 78?/3# /0 =3; 933--:0  -0:0 :38 =3-38# 0=38 ?/3  9/9>/:8 3 ?/3 @080>8 / 738< 3 98379: 0 0>@0 B/# 039 ?/3 0 :3808?/:0  3:3 -/708  = /@08  D37:9# 78?/3 /:09 =3;39 0 :3808?/:0 3 @803 83/-:0 3 08  93/ 0-8  90<0 9 93/9 3839 -080839 3  -0:0 =3-38 # 78 80 # /  78K99:0  A-839-3 ?/3# 93  /=38 809 -0809 73 78=-08 80 3-399:=0 3 73990 38 0 378390# - 73809 3 3K-:-:0 3 9/-399:=09 -/8=09 3 0783:;0@3  P8 K 78?/3# 93 B8 3-3998: 833:08 0@/9 :389#  783-:9# 7938:833# @38:8 09 9/09 373-0>=09 B8/98009 3 0,9 >=09.

7083 0 378390. V$&'$"-&/:  A -338:03  78-399# /0 =3; ?/3   ?/3 08 3 -0 /809 =:3039 3-03009# 3 738<9 3 70990@3 3 083B09 039 0 9/0 3B3->=0  A :3- 3 90@/3 = 0 378390# 3 739909 ?/3 80;3 =09 B809 3 73908 3 3 3-0808 9 78309# 38:?/3-3  3?/3 3 -73-:09 3:9339 0 8@0:;0  A :3>K-0 3 -0:09 ?/3# 380  930 :30:9 7080  7833-:3 0 B/ 3 038# 738:3 0 -9>/: /  38:?/3-:3 3 / 0- 3 -0:09 7080 B//809 78/:039 ?/3 9/80  A =:9:::03 ?/3 0 378390   38-0 3 800 3  39B8 0 9/0 :0@3 - 3783@080 3 ?/0:03. I&0!&-&i-&'-/:  S38 :973:9 3# 8033# 0903 0:9 -08 ?/3  83-8/03 :38  C780 0:839 8:9-9 3 :-70>::03 -//80 383  -0:0 3 0 378390# 3=0  9/0 833: 73 @8/7 3# 78 K# 0 93/ B80-099  F8/9808 373-0>=09 3 -0883:80 9 -080839 0 378390# 0 0  ?/3 09 78/:039 ?/3 9/8@3 9 009 0 739909 3 B80 3 ?/3   0 783-/70 3 393==38 ?/3  39 0 8@0:;0. A 933- -9:93  78-399 3 39-0 383 9 K0:909 ?/3 B80 83-8/09 3 0 00 3 3-:9 983 0 ?/0 339 3=3 938 B3:0 0 B380  -08@. A9 -:-09 3 933- 0:9 /9009 9 9 3939 3 09 78=09.

A 83 /9/0 9 :98/39 3 933-   93@/:3  T8:0@3 73?/30 383=:90 ::-:0  F8/8: 3 :9-8: / P8790 7080 E783@  7833-:0  C/88:-// V:03 93 /=38  A7:-0 3 3939  P/i0!"i0!/ >7 3 303 3 93 07/80 =8:09 0973-9 0 73890:03 0 73990 -  @80/ 3 :3:@-:0# 0 807:3; 3 80-:-<:#  -7803 3-:0# 09 07>39# 09 0::039#  373803# 09 =-039 / 09 :-:039.

 C!&9-0i-&'!/ "-#$i/ - <#!%//i!&$i/ 9 3939 / 78=09 3 -3-:39

@380:9# 9 3 78/@/9. 03>-0# 3-.# =:90 0B38:8 0 -//80 @380 0 <=3 3 :98/  -0:0. O9 3939 / 78=09 3 -3-:39 78K99:0:9 938=3 7080 3:8 0 -070-:03 78K99:0 7080 338-38  -08@ 7833:  E83=:90 F:0 07J9 09 78=09 3 3939. O 3->= 0 383=:90  -3-38 09 -080-38<9>-09  -0:0# 7080 :99#  383=:908 B0; 738@/09 080 9 93@/:39 0973-9  Vi($ P#!%//i!&$: =38:K-08,93  -0:0  800/# ?/009 =3;39 // 3 3783@ 3 ?/0:9 9 >=9 09 /009 3 =38:K-08 0 3738:-:0 78K99:0  -0:0.  Vi($ -/0!$#: =38:K-08 93  -0:0 39/0# 93 708/ 3 39/08 3 ?/0  >=# 93 78333 ->/08 0 39/08# ?/0:9 09 08:09 ?/3 0:9 @90.

 Vi($ F$ii$# - S!0i$: =38:K-08 93  830-:03  -0:0 - 0 B0<:0 3

9 0:@9   / # =38:K-08 9 93/9 78:-:70:9 :3839939# 3978# 9:-0# 3:/80# -:30# 33=:9# 3-.

 P#-'-&/8-/ <#!%//i!&$i/:  =38:K-08  ?/3  -0:0 397380 3  ?/3 78333

A99: ?/3  -0:0  -=:0 7080 B0;38 7083  ?/08 3 B/-:8:9 3 /0 378390# ::-:0,93  7833-:3 3 =8:9 -/39 7080 -/78:8 09 3:@-:09 3@0:9  9/0 0:99.

;)$i/ $/ !b#i"$*8-/ ($ E&($(- E<#-"$(!#$

A 3>03 3783@080  8:@00 0 :9-83=38 9 93/9 8000839 0 S 3@/800 S-:0. E90 :9-8:  =:0<-:0 3 338:0 0 =:-/0 0 9:930 3 S3@/800 S-:0. I&/0#i*+! (- '#$b$9$(!#-/ <!# 0!&'$ (- !)'#- A9 3>039 3783@0809 3=3 3B3-/08 0 :9-8: 9 8000839 ?/3 ::-:3 0 0->=:03 0 93/ 938=:  24 039 0 00 3 :<-:  -80 3 800  N 938=: 3 S3@/800 S-:0 ?/3 080@3 0 830  338-<-: 3 0->=:03  80008. O)'#$/ !b#i"$*8-/ A9 3>039 3783@0809 3=3# 0:0# 383@08 09 8000839 0:>9 0 93/ 938=: /0 3-080 0 ?/0 -93  A 00 0 0:99  80008# 3  O9 389 3 :3>K-0 3 93@/800 9-:0 NISS 3 K9-0 NIF 0 3>03 3783@080. S3 0 0:99 B8 B3:0  -0 3 9 8000839 = 338-38 0 0->=:03 3 393  -8839738 0 39033-:3 0 3>03 3783@080# 73 938 383@/3  /7:-0 0 3-080 - 78=0 0 00 0 0:99.

E90 8:@0 -9:380,93 -/78:0# - 0 383@0 0 80008  33708  -80 83/;: 0 39-8:# 393 ?/3 33 -93 9 3339 83B38:9. N 0- 0 0:99# 09 3>039 3783@0809 73 9:-:08 09 =9 8000839# :B80 -78=0>=0 0 9/0 9:/0 73803 0 93@/800 9-:0# 080=9 3  D3-080 39-8:0  80008# /  D3-080 9 938=:9 3 93@/800 9-:0 >0# 783B383-:033# 080=9 0 I383# 3 [7''\\\.93@,9-:0.7#  938=: S3@/800 S-:0 D:83-0 =:0 78  3939. D37:9 3 B3:0 0 0:99#  :0 3 ?/3 ::-:0 B/39 / 07J9 0 099:0/80  -80#  383@/3 0 = -0808  M0/0 3 A-:3 3 I3@80 93 393 / 333 B0-::08  78-399 3 0070. P080 0 8@0:;0  /0 B80 3 B83-38 :B8039 ?/3 B0-::3 0 :3@80  -0808 0 378390 3 0 3?/:70# 783-# 370803# /:03# 938=: / 830 3 3@J-: 3 ?/3 =0: 338-38 0 9/0 0->=:03. P080 9 -080839  /0 B80 3 -3-38 0 8@0:;0  7 3 =:90 :9>/-:0# 09 9/09 7<>-09# 0 9/0 398//80 3 B/-:03# 3=:033 3?/0809 9 3->=9 @380:9 0 :9>/: 3 09 9/09 8309 3980@:-09 3 0-/0.

2.4. A$i$*+! (- D-/-<-&9!

A 0=0:0 3 39373  0 0=0:0 -Y/0 3 9:93>-0# B80 / :B80# B3:0 7309 -3K09 3'/ /89 0=0:0839 ?/3 -30 78B/033 09 B/39 3  -93?/33 39373 78 7083  3783@0.

Ob-0!/ ($ $$i$*+! (- (-/-<-&9!:

0 C3-:3 78B/ ?/38  3783@0 - 0 9/0 73890:03 3973-<K-0# ?/38 09 B/39 ?/3 3 39 098:09.

3 :3839939# 380 7080 :99 9 <=3:9 3 9/738=:9. - D33-08 3-399:039 3 B80.

S3 099:#  3->= -0=3  39-8:8# 078=3:08 3 3808  73-:0 /0 0 8@0:;0.

" # sucesso da $%aliação de &esempenho depende da capacidade de saber julgar os indi%'duos!(  R-/<!&/-i/ <-$ $$i$*+!:  C3K0 :83-0  O 78J78: 0=0:0 0/,0=0:0  O/809 739909 - 73839 3 3-:9 3 -3-:3 09 B/39 39373009 73 ::=</. D3 83008 ?/3 /09 09 3@:09 0:9 />:;00 0 -98/ 3 / 9:930 3 A=0:0 3 D39373  0 @39 78 3->=9. D37:9 3 83-:09# 80009 3 9:930>;009 09 09 :B8039 830>=09 0 39373 3 -00 -0808  93 738# 3 B80 0@/0# :>8 0 830:;0 0 383=:90 3 0=0:0 3 39373# 3970 78:=:3@:0 3 -/:-0 :83-0 383  9 0=0:08 39 3  0=0:0. A 383=:90 3 9 93@/:39 3->=9  08 -:39 7080 3808 0 738B80-3 ::=:/0 080=9 0 -/:-0  83973->= 708 3 39373  08 0 -0808 /0 :3:0 B330-] 3 - 393 39 0 830:;08  93/ 800# 90:30 79 B839 3 B80-9# -7080,9 - 9 70839 3 39373 3973809  :9-/99:@ 0380 383 -0808 3 -3B3 :388?/:-  -98/:8 83039 0:9 B839 383 9/738:8 :388?/:- 3 -080839# 3  3::08 / 83/;:8 :99-:09# 09:3039# 3939 3 :-383;09.

I3733333 9 9 />:;09 3 0 :3:03 3 93> 3 3?/:03 9 83979=3:9 730 0=0:0 3 39373# 738 938 > 3/3808 / -/ 3 3889 Y7:-9  78-399 3 0=0:0.

70990.  D08 /0 -099:K-0 33=00 0 / -0808 78?/3 --80 93783 -  ?/3  -3B3 :;.  C099:K-08 3 / -0808 3 B/  93/ 39373 9 >9 379.  V08:;08 3-399:=033 09 739909 ?/3  B0-::03 3 -/:-08 3 3 93 830-:08.  N ?/3838 -B808 -3809 739909 ?/3  0?/:8:80 / -38 90/9 0 8@0:;0.  P08-:0:03 0 0=0:0 9 0:@9 3 -3-:9.  N 83=308 9 0973-9 3@0>=9 9 0=0:09 78?/3 9 9 399  0=0:08.  M:9/808 09 9:70>09 3 09 0>70>09 - 0 0=0:0 3 39373.  T3-:0 -380 808 :9 9 9 -080839#  93 -7833 73803 09 09 09# 3 73803 09 09 B80-09. S3@/3 / 337 3 0=0:0 39373 C73-:09 T-:-09 3 C78030:9 3 83973->=0 708038:;0. N!- (! C!$b!#$(!#: D$'$: S-0*+!D-<$#'$-&'!: C!<-'&0i$/ '0&i0$/  , U:03 3 -73-:0 Z T083B0 ?/3 33-/0 , E

Defnir um Plano de comercialização e elaborar previsões de vendas de acordo com a polítca da empresa I-070; 3 393==38 0 -73-:0 ) C070; 3 393==38 0 -73-:0 - 0/0 3380 1 P3 393==38 0 -73-:0 - / <: 3 9/738=:9 2 T033 0/J  393==:3 0 -73-:0  C070; 3 B808  -3 0 -73-:0 4

C09 0 7/0 >0 930 :B38:8 0 # ::?/3 ?/0:9 9 903839 ?/3 38 ?/3 393==38 O8@0:;0  T800 -070-:03 3 80008 - # -/78:8 780;9# :3>K-08 3 39033-38 78:8:039 3'/ 0-39 78:8:8:09. E-333 E-333 -070-:03 3 80008 - 9. M/: S0>9B0J8: E9B80,93 3 8@0:;08  800 3 B80 0 39033-38 78:8:039. P/- S0>9B0J8: C 07: -93@/3 39033-38 78:8:039. I90>9B0J8: N 3 0 <:0 -070-:03 3 8@0:;0 07309 93@/3 ::-039. O8:30 7080 839/09'O78/:039 D3:-0 3 338@:0# ^B0;3 0-3-38^ 3 78-/808 78/;:8 7080 0  397380 I:-:0>=0 7080 9/73808 9-/9 3 7080 7>:;08 78/:039. U9 3 0380>=09 03?/009 0 -00 9:/0 / 739909 3==:09 7080 9/-:08 78309. E-333 D3980 33=00 3:-0 3 338@:0 3 B80 0 9/73808 09 083B09. M/: S0>9B0J8: E9B80,93 78 0-008 839/09. P/- S0>9B0J8: *0903 :883@/08 0 9/0 3:-0 3 338@:0. I90>9B0J8: N 3 ?/0?/38 0: 3 B80 0 0-008 9 3->=9. P8/>=:03 -070-:03 3 33-/08 / =/3 3 800 / :38=0 3 37 90>9B0J8:. R07:3; 3 33-/ 09 083B09. E-333 U8070990  =/3 3 800 3:@:# 383@0 09 083B09 039 9 780;9 39033-:9 3 - ?/0:03. M/: S0>9B0J8: A783930 839/09 90>9B0J8:9# 383@0 09 083B09 38 9 780;9 39033-:9. P/- S0>9B0J8: A783930 839/09 90>9B0J8:9 7080  800 3:@:# 78  -/783 9 780;9 39033-:9. I90>9B0J8: D3980 839/09 00:  3:@: 3 09 083B09 9 93783 383@/39 B80 9 780;9 783=:99. Q/0:03  800 A783930 3 8009 - 0 <=3 3 -K00# 78-/80 830:;08 09 9/09 083B09 -B83  3K: 3 -/78: 09 809# 3:9 3 83@/039. A3:3 0 378398: 3 0-8 - 09 3-399:039 0-8009. E-333 D3980 33=0 <:-3 3 ?/0:03 3 09 09 083B09 ?/3 33-/0. M/: S0>9B0J8: E9B80,93 3 830:;08 09 083B09 38 9 70839 3 ?/0:03 3:@:9. P/- S0>9B0J8: Q/0 -00  03 33-/0 09 083B09 - ?/0:03. I90>9B0J8: _{N 33-/0 09 083B09 38 9 70839 3:@:9.} A/,D393==:3 I383993 3 93 393==38# 0783930 -7803 83-37>= 0 -8<>-09 3 8:3039# ::-:0>=0 0 78-/80 3 =9 -3-:39. E-333 M980 33=0 :383993 3 83-37>=:03 0 =9 -3-:39. M/: S0>9B0J8: E9B80,93 78 0?/:8:8 =9 -3-:39 3 3738:-:09. P/- S0>9B0J8: N 83=30 /: :383993  0/,393==:3. I90>9B0J8: N 3 ?/0?/38 :383993  0/,393==:3. S/ 3 78309 C070-:03 3 783=38 3'/ :3>K-08 78309# 00:90 09 9/09 -0/909 3 0 78=:-:09 7080 839=,9 3 39 3=:,9. E-333 F0-::03 3 783=38 3'/ :3>K-08 78309# 00:90 09 9/09 -0/909 3 08 3:09 3 B80 0 3=:,9. M/: S0>9B0J8: N8033 3-80 9/39 7080 9 78309 9/8@:9. P/- S0>9B0J8: R08033 3-80 9/39# 39B80,93 7080 09 0-008. I90>9B0J8: N 3 -070-:03 3 783=:9 3 B80 0 839=38 B0-:33 9 78309. C!<-'&0i$/ 0!<!#'$-&'$i/

A)'!C!&%$&*$ R3=30 /:0 :93@/800 3 :-070-:03 3 3 -3 830 07:-08 3 --83>;08 9 3->=9 8009 R3=30 0@/0 :93@/800# ?/3 B: /80709900 -  07: 0 3?/:70 -:-0 R3=3/ -K00 0 9/0 -070-:03 3 07:-08 9 =8:9 78-3999 M98/,93 /: , =03 3 -K03 0 07:-0 9 =8:9 78-3999 C$<$0i($ (-C!)&i0$*+! E=:3-:0 :K-/039 3 -/:-0 ?/38 - 0 3?/:70 3 -9/839 ?/38 3 830 0 378398: D30 0@/0 :8=389 3 :K-/03 3 -/:-0 - 9 378398:9 3 - 0@/9 3339 0 3?/:70 3 -9/839 E9033-3 /0 -/:-0 3K-0; - 0 3?/:70 -:-0 3 3 -9/839 3 -  378398: E=:3-:0 0903 B0-::03 3 -/:-0# 39033-3 / 830-:03 79:>= - 0 3?/:70 -:-0 3 3 -9/839 3 -  378398: G#$) (- -<-&9! A99/3 /0 0>/3 3 0 7099:=:03 3 373-:0 3 830  3?/:70 -:-0 3 09 30:9 -9/839 R3=30 0@/ 37303 0 --83>;0 09 0->=:039 ?/3 93 787_9 830:;08  0783930 R3=30,93 3730 3 :97<=3 7080 -0808 - 9 839039 -9/839 3 3?/:70 -:-09 09 =8:09 0->=:039 ?/3 B83 93 9:-:009 R3=30,93 0903 3730 3 780->= 0 3K: 3 3980@:09 3 709 3 0- G-/'+! (- S'#-// E=:3-:0 33=09 <=3:9 3 98399 3 09:303 ?/3  :733 3 830:;08 -883-033 09 9/09 0->=:039 A783930,93 <=3:9 33=09 3 98399 ?/0 9 78399# 3-399:0  07: 0 3?/:70 -:-0 7080 -93@/:8 839=38 0 9:/0 D30 0@/9 9:0:9 3 98399 3 39 3 0:8 78399# 83=30  30 -070-:03 7080 9 /80709908 93  07: 0 3?/:70 -:-0 N 0783930 9:0:9 3 98399 3'/ 09:303 3 3/ 3 C$<$0i($ (-A($<'$*+! N B: -070; 3 93 00708 9 3:@-:09  783- 3 -0/90 R3=3/ :K-/039 3 0070  378390 3 0 378398:# 3 - 0 0@/9 3339 0 3?/:70 -:-0 3 30:9 -9/839 C93@/:/ 00708,93 - B0-::03 9 3:@-:09 --009 73 783- 0 9/0 @0:03 N 83=3/ ?/0:9?/38 :K-/039 3 0070 9 3:@-:09  783- 0 9/0 @0:03 C!!<#$*+! -E/<#i'! (- E,)i<$ R3=30 :K-/03 3 -7380#  708>-:70 09 0->=:039 393==:09 730 3?/:70 3 -9/839 3 3?/:70 -:-0 R3=30,93 -7380>= 07309 - 0@/9 3339 0 3?/:70 3 -9/839 3'/ -:-0 3 9J 3 338:09 39 0 :38=3 C7380 - 9 =8:9 3339 0 3?/:70 3 -9/839 3'/ -:-0 ?/0 9:-:0 R3=30,93 /: -7380>= 3 783:979 0 0/08 9 -3@09 3 0 3?/:70 -:-0 3 09 09 0->=:039 393==:09

3. F!#$*+! I&'-#&$ (!/ R-0)#/!/ H)$&!/

3.1. P$&-$-&'! O#"$&i=$*+! - A$i$*+! ($ F!#$*+!

A B80 78K99:0   -/ 3 0->=:039 ?/3 =:90 0 0?/:9: 3 -3-:39# -070-:039# 78>-09# 0>/39 3 B809 3 -7803 3:@:09  338-<-: 3 /0 78K99 / -/ 3 78K9939. O9 78:-<7:9 ?/3 338:0 0 3-399:03 0 3K: 3 / 9:930 3 B80 78K99:0 38:=0  B0- 09 3783909 3-399:083# -00 =3; 0:9# 3 -080839 079 7080 8397383 9 /039 7380339# :9 7080 7383 3908 079 3 389 3 7:=0-:0# ::03 3 0070::03. P8 /8 0# 3:93 /0 78399 0:8 730 3:@-:0 3 =09 -73-:09# ?/3 93 80 B0-:33 7383-<=3:9# =09 0>/39 3 =09 07>39 7080 90>9B0;38 09 3-399:039. D390 B80#  78-399 3 B80 78K99:0 3=3 09308,93 3 93:9 30709  E'$<$ I Di$"&/0! (- &-0-//i($(-/: 9038 ?/0  390 3 393==:3 9 B809, 0= 3 :3>K-08  390 393=3# 7080 ?/3 0 0- 30 9/-399. D3=3  83979=3 3K:8 9 -8:8:9 3 0=0:0 0 0- 7080 9038 93 0 390 B: 3K-0;.  E'$<$ II C!&0-<*+!: E90 B093 093:0,93 0 :B80 0 038:8# 93 3K:0 0 B80 - :8 3-8838 0 0- 3 B80#  -0# 3K:9 9 9 3 800 730@J@:-9 3 83973->=09 -:-09 0 />:;08# 3 9/0  -/88:-//  -/89.  E'$<$ III A0*+! (- 7!#$*+!: I8/;:8 0 /00  390 3 0>/39 3 -3-:39. N390 B093 :7330,93  ?/3 B: --3: 0 B093 038:8. D3=3 938 B3:0 0 =0:0  0- B80>=# 9038 93 0 0- -883973/ /  9 373-0>=09 9 B809 3 :3>K-08 8309 3 38:0.

P#$$i$*+!: 3=3 938 B3:0 /0 78,0=0:0 9 839/09 0 B80# 7080 9038 0 ?/3 7 B80 0>@:9 /  9 3->=9 783=:033 3K:9.  E'$<$ V )ollo*+up - $0!<$&9$-&'!: R39/3,93 3 0-7008  78-399 3 /00 7J9, B80# 3 ?/3 09 -3K09 3=3 938 7083 :3@803 393 78-399 3 0-7003. ` 708>-/0833 :7803 7080 =38:K-08 93  78-399 B80>= 3-883/ -B83 7030 3 39 0 938 3K-0;.  E'$<$ VI A$i$*+!: A=0:08 09 09 B0939 708> 9 -8:8:9 3K:9# 3 - 9 839/09 0>@:9 3 09 309 7080 93 9038 93 09 3-399:039 783=:033 33-009 B80# / # -0009. P080 ?/3  78-399 B80>= 30 839/09  3993-:0 ?/3 9 83979=3:9 73 39 30 3 -9:380 9 39>08:9 3 09 9/09 3-399:039 B80>=09# ?/3 93 390330 9 3->=9 783-:99 0 B80# ?/3 93 --30 3 93 703:3# 0 0 0:9 <K 7838# 09 0-39 B80>=09# 9 93/9 -/9 B80>=9# 3@:09 3 78>-09 730@J@:-09 3  3970 a9:- 0 B80# 3 ?/3 93 390330 3 B80 -8:38:90  9:930 3 0=0:0 0?/30. N393 93># /  78-399 B80>= 3733  7073 ?/3 09 -3K09 3=3 38# 3973-:033  ?/3 93 83B383  C3-38 09 3-399:039 3 B80 9 93/9 -080839 /0 738973->=0 3 783933 3 B//8.  C3-38  73-:0 9 -080839.  U>:;08 0 9:/0 3 800 - /0 B80 :9/9>/<=3 3 B80.  P8=:3-:08 0 07:-0 -883-0 0 B80 83-3:0.  A=0:08 9 839/09 0 B80.

P8 /8 0# 0 7<>-0 3 B80 093:0,93 3 09930 / -/ 3 39-09 ?/3 3=3 938 :3@8009 0 3980@:0 3 09 3-399:039 0 8@0:;0. ` - 093 3909 39-09 ?/3 :839 30808  70 3 B80 0 8@0:;0. N 78-399 B80>= 0 8@0:;0 3 ?/3 B0;38 39-09 9 0973-9 93@/:39  &!/ !b-0!/%&$i($(-/ ($ 7!#$*+!: 0 B80  7080 38 =09 -73-:09# 7080 3808 09 0-/0:9# 7080 08 0:9 ?/0:K-039# 3-. 3909 39-09 :b/3-:0 :83-033 9 -39# 9 33K-:8:9 3 09 0:039 0 B80  &! !#*$-&'!: ?/0  ?/3 0 378390 39 :9790 0 0B3-08 7080 0-39 3 B80# ?/3 3:9 7390 --08 0 :978  &!/ 0!&'->(!/: 3733 09 K0:039 0 B80# 0:9 3J8:-0# 0:9 78>-0# 3 900# 3-.  &!/ b-&-%0i#i!/: ?/3 3=3 B83?/308 09 0-39# 83@:3 =/08:0 / 3 39:@0# 0   73990 / 9J 0 0@/9# 3-. 3  &$/ !($i($(-/:  /80 0 B80# B80 :380'3380 3'/ :80':38 3783909# 738< 0 B80# /803  738< 080# :9 / 7J9, 080# 3 3@:09 0 9383 /9009. E909 39-09 78-/80 839738 9 ?/3939 ?/3 9/8@3  78-399 3 70303 0 B80 3 = 08 8:@3 0 70 0 B80. A99:#  70 3 0- 3 -8 0 B80 38 3 839738 9 93@/:39 ?/3939 7080 70:K-08   78-399 B80>=

P$&! J A0*+! J C!&'#!!

 O ?/3 3=3 938 39:0W  Q/3 3=3 078338W  Q/0 3=3 938 39:0W  O3 3=3 938 39:0W  C 93 3=3 39:08W  Q/3 3=3 39:08W

8@0:;0. E93 70 3 - K0:03 78:8:0 839738 9 830:9 3-399:039 3 ?/0:K-039# -73-:09 3 0>/39 393009. C ?/0?/38 70#  70 3 B80 =:90 70308# 8@0:;08 3 -8308  -/ 3 0-39 3 B80 739009 3 B/ 9 3->=9'K0:039 3K:09 730 8@0:;0#  93/ <=3 3980@:-# 3 7309 -3K09 :83-09 09 /:039 8@:-09#  93/ <=3 7380-:0. D390 B80#  70 3 B80 3=3 07839308 3 39-83=38  7073# 0 K0:03# 0 -0308:;0 3 9 3:9 --09 0 :978  78-399 B80>= / 338:0 738< -/8# : / @ 780;. C00 0- 3 B80 3=3 938 70300 3 B/ 09 K0:039 3980@:-09 0 8@0:;0 3 3=3 938 398//80 0 93@/:3 B80  3->=9 0 0-  -3 B80>=  /80 3 -0308:;0 0 0-  803  -03@8:0 3 33K-:8:9  B80 3 0=0:0 P080 07:08 0 8@0:;0 3=3 938 7390 3 -8:0 / 9:930 3 @39 3 :B80 3 9/783 0 70303 0 B80 ?/3 78-/83 :97:::;08 09 :B8039 738>339# 9 39 03?/09# 0:9 -  8000839 B809 / 0 B808#  373-0>=0  73990#  3-399:03 9 938=:9#  839/09 09 0-39 7099009#  3:9 :97<=3:9 7080 B80  9:930 3 0-7003#  B3809 B80>=09  338:8#  9:930 3 :-3>=9  B80# 3  83@/030 0 B80

3.2. Di7-#-&'-/ !($i($(-/ (- 7!#$*+!

3.2.1. F!#$*+! <#-/-&0i$ %ersus F!#$*+! K (i/'&0i$

P83339 - 390 379: 39033-38 09 :B38309 9/90-:0:9 383 0 B80 78393-:0 3 0 B80  :9-:0. C 9039# 0 990 9-:303 3=/:/ /: 3-@:-033 3 :99 83b3->/,93 0-3/0033  -07 0 -/:-0 3 09 3-@:09 3 :B80# 0380 0 03:80 - 9 9 830-:09. N/ / -00 =3; 0:9 @0# 09 B809 39>-09 3 -/:-0 9 -00 =3; 0:9 :a-3:9 3 9383 07:-009 / -3 3 738033 /0. E90 0380 80:-0  99 :0,0,:0# 3=3 3-39908:033 83738-/9939 9 9 3 39:. A B80  :9-:0  0 78=0 <>0 3990 /00.

N 830J8: 7080 0 UNESCO 0 C:99 I380-:0 983 E/-0 7080  9-/ ccI# 73 38,93

“s sis!emas educatvos devem dar respos!a aos m"ltplos desafos das sociedades da in#ormação$ na perspectva dum enri%uecimen!o con&nuo dos saberes e do e'ercício duma cidadania adap!ada (s e'i)*ncias do nosso !empo+, 

P8=3/80# 9 390839 3 B0::08:;09 -  --3: 3 F80 P8393-:0 0 ?/3# 0 830:03# 3993 3 9:  3 ?/3 3 =: 0 -080-38:;08 0 990 =:=-:0 3?/0 39/039 3 78B399839. F3:;33# 3 7080 839738 09 >79 390K9 0 9-:303 0 :B80# / = --3: 3 B80 3 =: 0 938 :7330# - @803 9/-399# 009 09 9/09 73-:0:039.

P09939 3 9 3K:39 7080 38 -08:K-089 09 9/09 :B38309. Q/0 9 83B38:9  7!#$*+! <#-/-&0i$# B009# 3993-:033# 3 B80 ?/3 93 830:;0 3:03  -0- :83- 383 B808 3 B80# /0 900 3 0/0 - 9/7839 a9:-9# - ?/089# -0309# 783-8d E 79:# 0 7!#$*+! K (i/'&0i$# 78393333# 0 -3-:0 78 B80 =:8/0# :3 / e+earning# 093:0,93 /0 B80 - 83/;:0 / /0 :38=3 78393-:0 9 708>-:7039# 3-80,93 B808 3 B809 3 /@0839 @3@80K-033 :9039# />:;0 - 9/783 3 -/:-0 09 =09 3-@:09 3 :B80 3 -/:-0# - =:90  9J  0?/:9: 3 -3-:39# - 0  78J78:0 0=0:0  B80. C08:K-09 9 --3:9# B0-:33 93 378333 ?/3 09 :B38309 383 3939 :9 9:9309 3 B80# 09930# 09:-033# 9 9/7839 3 07: 09 B809 3 0 B80 - 9 -39 9 809:>9# 099/:  37 3  3970 :B38309 0903 833=039. E?/0 0 B80 78393-:0#  0-399  ::0  37# / 930# 3:93 / 37 3K: 7080 B808 3 B809 93 3-8083# 0 B80  :9-:0# 393 0-399  :::0  37# 7:9  b3:::03 3780 0 :380-. H 0 799:::03 3 09 -/:-039 7383 938 B3:09# -:-::  37# 3 ?/3 09 9 :38=3:339 39 7839339 ,:3 3 73 :380@:8 :83-033# 09 0 3:93 0 799:::03 3 0 -/:-0  938 :83-0 / -:-:33  37 3 9 :38=3:339 7383 3908 7839339 3 379 :B38339. E 830 0 3970# 0 B80 78393-:0  a9:-# 8033# /0 900 3 0/0 - 0 783930 3 B809 3 B80839# />:;0 9/7839 0:9 80:-:0:9 - -/39 3 B80 7073# 83-883# /:09 =3;39 07309 0 9 309:0 379:>=9. M/: 380# 0 93 7990 =38:K-08 0 />:;0 3 9/7839 -  -7/08# =<39#