Gestão de processos de negócio: uma abordagem ao processo de acreditação dos cursos no Gabinete de Avaliação da Qualidade da Escola Superior de Desporto de Rio Maior

(1)

!"#$%&'("')*&+"##&#'("',"!-+.&/'012'23&*(2!"1'2&')*&+"##&'("' 2+*"(.$24%&'(&#'+0*#&#',&'!23.,"$"'("'2526.24%&'(2'7026.(2("'(2'

"#+&62'#0)"*.&*'("'("#)&*$&'("'*.&'12.&*'8'.)#' !

"#$%&!'&(%#)%&*+,+!-#%#./!0#12&*+,+!3)2/!'/12&.!3&45/*+,! ! * 6.4&7/!'89#%)&%!$#!:#.9&%2&!$#!3)&!;/)&%!<6':3;=>"'?! , @1)$/$#!$#!>1A#.2)B/CD&!$&!>1.2)282&!"&7)2E41)4&!$#!'/12/%EF!<@>>"'?! ! *"#01&'

G28/7F#12#+! /.! )1.2)28)CH#.! $&! #1.)1&! .89#%)&%+! &1$#! .#! )1478)! /! 6.4&7/! '89#%)&%! $#! :#.9&%2&! $#! 3)&! ;/)&%! $&! >1.2)282&! "&7)2E41)4&! $#! '/12/%EF+! $#9/%/F=.#! 4&F! AI%)/.! J8#.2H#.!#!$#./K)&.!%#7/4)&1/$&.!4&F!/!.8/!/4%#$)2/CD&!#!/!$&.!.#8.!4)47&.!$#!#.28$&+! #!4&1.#J8#12#F#12#+!4&F!/!F#75&%)/!$/!J8/7)$/$#!$&!.#8!$#.#F9#15&!#!&!/4#..&!/! K)1/14)/F#12&L! 6.2/! %#/7)$/$#! #M)B#! 1&A/.! /(&%$/B#1.! #! &! /8F#12&! $&! 1NA#7! $#! #M)BO14)/! /! 2&$&.! &.! )12#%A#1)#12#.! J8#! 4&12%)(8#F! 9/%/! /! J8/7)$/$#! $&! .#%A)C&! 9%#.2/$&L! P&! .#12)$&! $#! $/%! %#.9&.2/! /! #.2#.! $#./K)&.+! &! Q/()1#2#! $#! GA/7)/CD&! #! R8/7)$/$#!2#F!$#.#1A&7A)$&!)1)4)/2)A/.!#!/(&%$/B#1.!$/.!J8/).!&!9%#.#12#!2%/(/75&!E! 8F!#M#F97&L!!

S&F! #.2#! 2%/(/75&! 9%#2#1$#8=.#+! /! 9/%2)%! $#! 18F/! /(&%$/B#F! $#! !"#$%&##' ()*+&##'

,-%-.&/&%01! $#F&1.2%/%! /! A)/()7)$/$#! #! &9#%/4)&1/7)$/$#! $/! 82)7)T/CD&! $#! 8F/!

K#%%/F#12/! $#! !"#$%&##' ()*+&##' ,-%-.&/&%0' 23#0&/! 1#.2#! 4&12#M2&L! "/%/! 2/7+! %#/7)T&8=.#! /! F&$#7/CD&! $&! 9%&4#..&! $#! /A/7)/CD&! #! /4%#$)2/CD&! $#.#1A&7A)$&! 9#7/! GBO14)/! $#! GA/7)/CD&! #! G4%#$)2/CD&! $&! 61.)1&! '89#%)&%+! /2%/AE.! $/! 82)7)T/CD&! $&!

!"#$%&##'()*+&##',*4&5'-%4'6*0-0$*%L!

6.2/!9%&9&.2/!9#%F)2)8!F&$#7/%!&.!9%&4#..&.!1/!)1.2)28)CD&+!$#F&1.2%/1$&!/!82)7)T/CD&! $#!8F/!/(&%$/B#F!!"#$%&##'()*+&##',-%-.&/&%0!18F/!&%B/1)T/CD&!$#.2/!1/28%#T/+! 4&F!&!&(U#2)A&!$#!9%&F&A#%!/!.8/!F#75&%)/L!

!

"/7/A%/.=45/A#V! Q#.2D&! $#! "%&4#..&.! $#! P#BW4)&+! ;&$#7/CD&! $#! "%&4#..&.+! 6.4&7/! '89#%)&%!$#!:#.9&%2&!$#!3)&!;/)&%+!Q/()1#2#!$#!GA/7)/CD&!$/!R8/7)$/$#L!

(2)

23#$*2+$'

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

_#! Y#%#! /(7#! 2&! F&$#7! 25#! 9%&4#..#.! Y)25)1! 25#! )1.2)282)&1+! $#F&1.2%/2)1B! 25/2! 25#! 8.#!&K!/1!/99%&/45!2&!08.)1#..!"%&4#..!;/1/B#F#12!)1!/1!&%B/1)T/2)&1!&K!25).!1/28%#+! 9%&F&2#.!)2.!)F9%&A#F#12L! ! `#XY&%$.V!08.)1#..!9%&4#..!F/1/B#F#12+!"%&4#..!;&$#7)1B+!'9&%2!'4)#14#.!'45&&7!&K! 3)&!;/)&%+![KK)4#!K&%!R8/7)2X!6A/78/2)&1L! ! .,$*&(04%&' G!&2)F)T/CD&!$&!K814)&1/F#12&!$/.!&%B/1)T/CH#.!2#F!.)$&!8F/!9%#&489/CD&!$&.!.#8.! %#.9&1.IA#).! /&! 9%&48%/%! /%2)487/%! /.! /2)A)$/$#.! 4&F! #K)4I4)/! #! #K)4)O14)/L! '#B81$&! ]/%F&1!<,a*a?!#.2/!&2)F)T/CD&!$#A#!.#%!%#/7)T/$/!4&F!8F!/7)15/F#12&!$/!#.2%/2EB)/+! 4&F!/.!K&%F/.!$#!&9#%/4)&1/7)T/%+!B#%)%!#!&%B/1)T/%!&.!4&7/(&%/$&%#.!9/%/!.#!/2)1B)%#F! /.! F#2/.! $/! &%B/1)T/CD&L! 6.2/! J8#.2D&+! 2)15/! UI! .)$&! /(&%$/$/! 38FF7#%! #! 0%/45#! <*bbc?+! J8#! $#.2/4/%/F! /! )F9&%2d14)/! $/! F#75&%)/! $&! $#.#F9#15&! &%B/1)T/4)&1/7+! /%B8F#12/1$&! J8#! /! %##1B#15/%)/! $#! 9%&4#..&.! .#%)/! /! F#75&%! /(&%$/B#FL! [.! /82&%#.!%#K#%#F!/)1$/!J8#!/!F#75&%)/!1/!B#.2D&!#!1&!$#.#F9#15&!$&.!4&7/(&%/$&%#.! E!/!#.2%/2EB)/!F/).!/$#J8/$/!9/%/!/9#%K#)C&/%!&.!9%&4#..&.L!!

G! %##1B#15/%)/! $#! 9%&4#..&.! K&)! 9%&9&.2/! 9&%! :/A#19&%2! <*bb^?! #! 9&%! ]/FF#%! e! S5/F9X!<*bbf?+!4&F&!&!K/2&%!)1$).9#1.IA#7!9/%/!&!.84#..&!$/.!&%B/1)T/CH#.+!&1$#!/.!

(3)

-#41&7&B)/.! $#! >1K&%F/CD&! <->?! $#.#F9#15/F! 8F! 9/9#7! 9%#9&1$#%/12#+! /28/1$&! 4&F&!8F!#7#F#12&!4/2/7)./$&%!1/![%B/1)T/CD&L!P&!#12/12&+!/!%##1B#15/%)/!#14&12%/= .#! /28/7F#12#! 4&1&2/$/! 4&F! )1.84#..&+! /9#./%! $/.! .8/.! &%)#12/CH#.! .#%#F! /F97/F#12#!/$&2/$/.!<]/%F&1+!,a*a?L!

S&F! &! &(U#2)A&! $#! .&784)&1/%! &.! 9%&(7#F/.! #! /.! 7)F)2/CH#.! $/! %##1B#15/%)/+! F/).! %#4#12#F#12#! A#%)K)4&8=.#! &! /9/%#4)F#12&! $&! 4&14#)2&! $#! Q#.2D&! $#! "%&4#..&.! $#! P#BW4)&!<!"#$%&##'()*+&##',-%-.&/&%0!g!0";?+!J8#!9&$#!.#%!4&1.)$#%/$&!&!.84#..&%! $&!08.)1#..!"%&4#..!3##1B)1##%)1B!<0"3?!<h/1!$#%!G/7.2+!-#%!]&K.2#$#+!#!_#.Z#+!,aa^?L! [! 0";! E! &! %#.872/$&! $/! )12#%.#4CD&! #12%#! B#.2D&! #! ->+! #1B7&(/1$&! 2E41)4/.! #! K#%%/F#12/.! 9/%/! $#.#15/%! &.! 9%&4#..&.L! "#%F)2#! )F97#F#12/%+! 4&12%&7/%! #! /1/7)./%! 9%&4#..&.! &%B/1)T/4)&1/).+! J8#! #1A&7A#F! 9#..&/.+! &%B/1)T/CH#.+! /97)4/CH#.+! $&48F#12&.!#!&82%/.!K&12#.!$#!)1K&%F/CD&L!!

[!0";!.89&%2/!&.!9%&4#..&.!$#!1#BW4)&+!/2%/AE.!$/!82)7)T/CD&!$#!FE2&$&.+!2E41)4/.!#!

#*708-)&! 9/%/! 9%&U#2/%+! %#9%#.#12/%! #! /1/7)./%! 9%&4#..&.! &%B/1)T/4)&1/).! J8#!

#1A&7A#F+! 9#..&/.+! &%B/1)T/CH#.+! /97)4/CH#.+! $&48F#12&.! #! &82%/.! K&12#.! $#! )1K&%F/CD&! <h/1! $#%! G/7.2! #2! /7L+! ,aa^?L! G! S&1.872&%/! Q/%21#%+! $#! /4&%$&! 4&F! 8F! #.28$&! $#.#1A&7A)$&! 9&%! i&1#.! #! :)M&1! <,a**?! 4&1.)$#%/! &! 0";+! 8F/! /(&%$/B#F! $#! B#.2D&! J8#! %#J8#%! J8#! /.! &%B/1)T/CH#.! .#! 2&%1#F! &%)#12/$/.! /! 9%&4#..&.! #! J8#! %#$8T/F!/!.8/!$#9#1$O14)/!$/.!2%/$)4)&1/).!#.2%828%/.!K814)&1/).!#!2#%%)2&%)/).L!P#.2#! 4&12#M2&+!4&1.)$#%/=.#!&!0";!8F/!I%#/!$/!B#.2D&!.89&%2/$/!9&%!->+!J8#!%#9%#.#12/F! 8F/!/72#%/CD&!.)B1)K)4/2)A/!1/!K&%F/!4&F&!/.!&%B/1)T/CH#.!.D&!B#%)$/.!#!#M#482/F!&.! .#8.! 9%&4#..&.!$#!1#BW4)&L! ;)45/#7! ]/FF#%! <,a*a?! %#K#%#!J8#!&! 0";!E! 8F! .).2#F/! J8#!B#%#!#!2%/1.K&%F/!/.!&9#%/CH#.!1/.!&%B/1)T/CH#.+!#!4&1.)$#%/=&!4&F&!/!9%)F#)%/! /(&%$/B#F! )1&A/$&%/! .&(%#! /! 9#%K&%F/14#! &%B/1)T/4)&1/7! J8#! .8%B#! $#9&).! $/! 3#A&78CD&!>1$8.2%)/7L!

6F! .N12#.#+! 4&1.)$#%/=.#! J8#! &! 0";! E! 8F/! /(&%$/B#F! J8#! 2#F! 4&F&! &(U#2)A&! F#75&%/%! /! #K)4)O14)/! 1/.! &%B/1)T/CH#.+! /2%/AE.! $/! B#.2D&! $&.! 9%&4#..&.! $#! 1#BW4)&+! #F!J8#!.#!%#/7)T/!/!.8/!F&$#7/CD&+!&%B/1)T/CD&!#!&2)F)T/CD&!$#!8F/!K&%F/!)2#%/2)A/!#! 4&12N18/L!!

P&!#12/12&+!9/%/!4&F9%##1$#%!#!/97)4/%!&!0";!#!4&1.#J8#12#F#12#!8F/!/(&%$/B#F! /!9%&4#..&.!1/.!&%B/1)T/CH#.+!5I!J8#!$#7)F)2/%!#!$#./F()B8/%!&!4&14#)2&!$#!9%&4#..&! $#!1#BW4)&L!!

(4)

]&X7#! <,aab+! 9L! *fc?! 4)2/1$&! /! 1&%F/! >'[! baaaV,aac! %#K#%#! J8#! 8F! 9%&4#..&! E! 8F! 4&1U812&!$#!/2)A)$/$#.!)12#%%#7/4)&1/$/.!&8!#F!)12#%/CD&!J8#!2%/1.K&%F/F!&.!$%9"0.! #F!*"09"0.+!#F!J8#!&.!9%&4#..&.!18F/!&%B/1)T/CD&!.D&!97/1#/$&.!#!#M#482/$&.!#F! 4&1$)CH#.! 4&12%&7/$/.! J8#! /$)4)&1/F! A/7&%L! "&%! &82%&! 7/$&+! :/A#19&%2! <*bb^?! $#K)1#! 8F! 9%&4#..&!$#!1#BW4)&! 4&F&!8F! 4&1U812&! $#!/2)A)$/$#.!9%&U#2/$/.+! #.2%828%/$/.!#! /A/7)/$/.+! 9/%/! 9%&$8T)%! 8F! *"09"0! #.9#4NK)4&! 9/%/! 8F! $#2#%F)1/$&! 47)#12#! &8! F#%4/$&L!]/FF#%!e!S5/F9X!<*bbf?!$#K)1#F=1&!4&F&!8F!4&1U812&!$#!/2)A)$/$#.!J8#! 2OF!8F!&8!F/).!$%9"0.!#!4%)/F!8F!*"09"0!4&F!A/7&%!9/%/!&!47)#12#L!\)1/7F#12#+!'5/%9! <,aab+! 9L!cj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

"#1./1$&! #! )12#%9%#2/1$&! &.! 9%&4#..&.! 18F! /F()#12#! &%B/1)T/4)&1/7+! &8! 4&1K&%F#! %#K#%#!'9/1X)!<,a*a?+!18F/!/%J8)2#28%/!&%B/1)T/4)&1/7!&%)#12/$/!/!9%&4#..&.+!9/%/!J8#! .#!&2)F)T#!#!.89&%2#!/.!F#75&%)/.!1&!$#.#F9#15&!&9#%/4)&1/7+!E!K81$/F#12/7!J8#!/! B&A#%1/CD&+! 4%)#! /.! #.2%828%/.! /$#J8/$/.+! /.! FE2%)4/.+! /.! K81CH#.! #! /.! %#.9&1./()7)$/$#.!9/%/!F&1)2&%)T/%!#!B#%)%!&!$#.#F9#15&!$&.!9%&4#..&.!&%4<0*<&%4!$#! 8F/!&%B/1)T/CD&L! 6.2#!#1J8/$%/F#12&!$&.!9%&4#..&.!1/.!&%B/1)T/CH#.!9&$#!.#%!4&F97#F#12/$&!4&F!&.! 9%#..89&.2&.! 9%&9&.2&.! 9&%! 38FF7#%V! <*?! /.! &%B/1)T/CH#.! .D&! .).2#F/.k! <,?! &%B/1)T/CH#.! .D&! .).2#F/.! J8#! 9%&4#../Fk! <^?! &%B/1)T/CH#.! .D&! .).2#F/.! J8#! .#! /$/92/Fk! <f?! &.! 2%/(/75&.! &8! K81CH#.! #M).2#F! 9/%/! .89&%2/%! &.! 9%&4#..&.! $/! &%B/1)T/CD&k! <c?! 2&$&.! &.! 4&7/(&%/$&%#.! 4&1.2)28#F! 8F! .).2#F/! $#! $#.#F9#15&k! <j?! &.!%#.9&1.IA#).!$#A#F!F/12#%!&!.).2#F/!$/!&%B/1)T/CD&!/7)15/$&!#!<l?!&.!%#.872/$&.! $#A#F!#.2/%!)12#B%/$&.!#!7)B/$&.!4&F!J8#.2H#.!4%N2)4/.!$&!1#BW4)&!<38FF7#%+!,aaf?L!

(5)

:#! 8F/! K&%F/! B#%/7+! 9%#2#1$#=.#! J8#! 2&$&! &! 2%/(/75&! .#U/! $#.#1A&7A)$&! $#! /4&%$&! 4&F!&.!K/2&%#.!4%N2)4&.!/..&4)/$&.!/&!1#BW4)&+!#!/!9/%2)%!$/J8)!.#U/!/%2)487/$&!9/%/!J8#! 2&$&.! &.! %#48%.&.! 58F/1&.! $#.#1A&7A/F! &! .#8! 2%/(/75&! $#! /4&%$&! 4&F! &! J8#! E! 1#4#..I%)&! 9/%/! /! &%B/1)T/CD&+! 18F! 4&12#M2&! $#! 9%&4#..&.! /%2)487/$&.! 4&F! &! 2&$&! <&%B/1)T/CD&?L!

P#.2#! #1J8/$%/F#12&+! 9%#2#1$#=.#! 4&F! &! 9%#.#12#! 2%/(/75&+! /9%#.#12/%! 8F/! /(&%$/B#F! J8#! 9#%F)2/! %#/7)T/%! &! /7)15/F#12&! $&.! K/2&%#.! 4%N2)4&.! $#! 1#BW4)&! <#LBL! K)1/14)/F#12&!&8!/4%#$)2/CD&?!9/%/!&!K814)&1/F#12&!$/!6.4&7/!'89#%)&%!$#!:#.9&%2&! $#! 3)&! ;/)&%+! $#! K&%F/! /! 48F9%)%! /.! F#2/.! J8#! #.2D&! 2%/C/$/.! 9/%/! /! F#.F/L! [! 2%/(/75&!$#.#1A&7A)$&!9%#2#1$#!/9%#.#12/%!2/F(EF!8F/!&%)#12/CD&!9/%/!/!B#.2D&!9&%! 9%&4#..&.+!.8.2#12/$/!18F!/7)15/F#12&!4&F!&!2%/(/75&!/!%#/7)T/%!9#7/!)1.2)28)CD&L! !

("9.,.4%&'(&')*&36"12'

S&1.)$#%/1$&!J8#V![!K)1/14)/F#12&!$/.!)1.2)28)CH#.!$#!#1.)1&!.89#%)&%!E!%#/7)T/$&!1&.! 2#%F&.! $&! 1Lm! f! $&! G%2)B&! fLm! $&! :#4%#2&=n#)! 1Lm! ^lo,aa^! <G..#F(7#)/! $/! 3#9p(7)4/+! ,aa^?+! J8#! $#K)1#! &.! 4%)2E%)&.V! </?! %#7/CD&! 9/$%D&! 9#..&/7! $&4#12#o#.28$/12#k! <(?! %#7/CD&!9/$%D&!9#..&/7!$&4#12#o9#..&/7!1D&!$&4#12#k!<4?!>14#12)A&.!q!J8/7)K)4/CD&!$&! 9#..&/7!$&4#12#!#!1D&!$&4#12#k!<$?![.!)1$)4/$&%#.!$#!J8/7)$/$#!$&!9#..&/7!$&4#12#!$#! 4/$/! )1.2)28)CD&k! <#?! [.! )1$)4/$&%#.! $#! #K)4)O14)/! 9#$/BWB)4/! $&.! 48%.&.k! <K?! [.! )1$)4/$&%#.! $#! #K)4)O14)/! 4)#12NK)4/! $&.! 48%.&.! $#! F#.2%/$&! #! $&82&%/F#12&k! <B?! [.! )1$)4/$&%#.! $#! #K)4)O14)/! $#! B#.2D&! $/.! )1.2)28)CH#.k! <5?! G! 47/..)K)4/CD&! $#! FE%)2&! %#.872/12#! $/! /A/7)/CD&! $&! 48%.&o)1.2)28)CD&k! <)?! 6.2%828%/! &%C/F#12/7+! 2%/$8T)$/! 1/! %#7/CD&! #12%#! $#.9#./.! $#! 9#..&/7! #! &82%/.! $#.9#./.! $#! K814)&1/F#12&k! <U?! G! 47/..)K)4/CD&!$#!FE%)2&!$/.!81)$/$#.!$#!)1A#.2)B/CD&k!#!J8#!1/!"&%2/%)/!1Lm!,^*o,aaj! <;)1).2E%)&! $/.! \)1/1C/.+! ,aaj?! E! $#K)1)$/! /! KW%F87/! $#! 4I7487&! $&! K)1/14)/F#12&+! 4&1.)$#%/1$&!&.!4%)2E%)&.!/12#%)&%F#12#!$#K)1)$&.V!</?!"%#A).D&!$&!1pF#%&!$#!/781&.! )1.4%)2&.!1/!I%#/!$#!K&%F/CD&!$/!)1.2)28)CD&+!#K#28/$/!9#7&![(.#%A/2W%)&!$/!S)O14)/!#! $&!61.)1&!'89#%)&%!#!4&1K)%F/$/!9#7/.!)1.2)28)CH#.k!<(?!SI7487&!$&.!K/2&%#.!$#!48.2&!$/! I%#/!$#!K&%F/CD&!$/!)1.2)28)CD&+!2#1$&!9&%!(/.#!&.!48.2&.!FE$)&.!$&!9#..&/7!$#!4/$/! )1.2)28)CD&k!<4?!"&1$#%/CD&!9&%!$&).!K/2&%#.!$#!J8/7)$/$#!r!/!#K)4)O14)/!9#$/BWB)4/!$/! )1.2)28)CD&! #! /! J8/7)K)4/CD&! $&! .#8! 4&%9&! $&4#12#! r+! &.! J8/).! /K#2/F! /! 4&12%)(8)CD&! $/.! %#.2/12#.! 9/%4#7/.! 9/%/! &! 4I7487&! $&! K)1/14)/F#12&! $/! )1.2)28)CD&! </2E! ,as! 9&%!

(6)

4/$/!K/2&%?k!<$?!G98%/F#12&!$#!8F/!$&2/CD&!(/.#!1/4)&1/7!9&%!/781&+!#12#1$#=.#!J8#! &!(&F!$#.#F9#15&!1#.2/!I%#/!E!K81$/F#12/7!9/%/!&!.84#..&!$/.!)1.2)28)CH#.L!

"&%!&82%&!7/$&+!A#%)K)4/=.#!2/F(EF!&!.8%B)F#12&!$#!8F!&82%&!#7#F#12&!J8#!2#F!J8#! .#%! &(%)B/2&%)/F#12#! #J8/4)&1/$&+! /! GBO14)/! $#! GA/7)/CD&! #! G4%#$)2/CD&! $&! 61.)1&! '89#%)&%! <G^6'?+! J8#! $#.#1A&7A#! /! /2)A)$/$#! $#! /4%#$)2/%! &8! 1D&! &.! 48%.&.! 1/.! )1.2)28)CH#.! 4&F! (/.#! #F! $#2#%F)1/$&.! 4%)2E%)&.! %#7/4)&1/$&.! 4&F! &! 1Lm! $#! /781&.+! J8/7)K)4/CD&!$&.!$&4#12#.+!#12%#!&82%&.L!!

\/4#!/!#.2/.!9#%.9#2)A/.!#!#1A&7A)F#12&.!$/.!)1.2)28)CH#.!$#!#1.)1&!.89#%)&%+!2&%1/=.#! K81$/F#12/7!%#9#1./%!/!K&%F/!$#!/28/%!$#.2/.!&%B/1)T/CH#.+!#!#F!82)7)T/%!/(&%$/B#1.! J8#! 9#%F)2/F! $/%! %#.9&.2/! q.! #M)BO14)/.! 4&7&4/$/.! 4&F! &.! 9&84&.! %#48%.&.! J8#! 9&..8#FL!P#.2#!.#12)$&+!E!K81$/F#12/7!/!82)7)T/CD&!K&%F/.!$#!/28/CD&+!J8#!9#%F)2/F! 4&F9%##1$#%!&!2%/(/75&!/!%#/7)T/%!1/.!&%B/1)T/CH#.!#!.)F872/1#/F#12#!/!&2)F)TI=7&L! S&1.)$#%/1$&! /! )F9&%2d14)/! $/! %#4&75/! $#! )1K&%F/CD&! 4&F&! 9&12&! $#! 9/%2)$/! 9/%/! F#75&%/%! $#.#F9#15&! $/! )1.2)28)CD&! #+! 9&.2#%)&%F#12#+! $&! .#8! K814)&1/F#12&+! K&)! 4&1.2)28N$&! #F! ,aa^+! 1/! 6':3;+! /! S&F)..D&! $#! GA/7)/CD&! >12#%1/! =! /28/7F#12#! $#.)B1/$/! Q/()1#2#! $#! GA/7)/CD&! #! R8/7)$/$#! <QGR?L! P8F/! 9%)F#)%/! K/.#+! #! $8%/12#! 8F! 7/%B&! 9#%N&$&! $#! 2#F9&+! &! 2%/(/75&! $&! QGR! #.2#A#! %#7/4)&1/$&! 4&F! /! %#4&75/! .).2#FI2)4/! $#! )1K&%F/CD&! 1#4#..I%)/! 9/%/! $/%! %#.9&.2/! /&! 48F9%)F#12&! $/! n#)! 1Lm! ^to,aal+!$#!*j!$#!GB&.2&+!J8#!/9%&A&8!&!1&A&!%#B)F#!U8%N$)4&!$/!J8/7)$/$#!$&!#1.)1&! .89#%)&%L! G28/7F#12#! &' QGR! $I! 2/F(EF! %#.9&.2/! /&.! 9%&4#..&.! $#! 9%&9&.2/! $#! 4%)/CD&! $#! 1&A&.! 4)47&.! $#! #.28$&.! #! q! /4%#$)2/CD&! $&.! 4)47&.! $#! #.28$&! #F! K814)&1/F#12&!$/!%#.9&1./()7)$/$#!$/!G^6'L!G)1$/!18F/!K/.#!)1)4)/7+!#.2I!2/F(EF!&! $#.#1A&7A)F#12&!$&!2%/(/75&!)12#B%/$&!1&!').2#F/!Q/%/12)/!$/!R8/7)$/$#!$&!>1.2)282&! "&7)2E41)4&! $#! '/12/%EF+! J8#! 9%#2#1$#! 4&12%)(8)%! 9/%/! /! &2)F)T/CD&! $&.! AI%)&.! #7#F#12&.!$#K)1)$&.!9/%/!&!K814)&1/F#12&!#!K)1/14)/F#12&!$/!)1.2)28)CD&L!

!

1"$&(&6&!.2' 2:;<=>?@A')<;B;CD>'

"/%2)1$&! $&.! .#B8)12#.! 9%#..89&.2&.V! &! 2%/(/75&! 1/.! &%B/1)T/CH#.! E! #M#482/$&! 9&%! 9#..&/.+! J8#! 1&%F/7F#12#! #.2D&! &%B/1)T/$/.! 9&%! K81CH#.+! 9&.)CH#.! &8! I%#/.k! J8#! &! 2%/(/75&! #M).2#! 81)4/F#12#! 9/%/! %#/7)T/%+! .89&%2/%! &! J8#! /! &%B/1)T/CD&! 9%&$8T! <.#%A)C&.!&8!9%&$82&.?!18F!4&12#M2&!$#!9%&4#..&.!/%2)487/$&.+!$#!K&%F/!/!$/%!%#.9&.2/!

(7)

/&.! .#8.! K/2&%#.! 4%N2)4&.! $#! 1#BW4)&k! 4&1.)$#%/%#F&.! /! /(&%$/B#F! 9%&9&.2/! 9&%! 38FF7#%!#!0%/45#!<*bbc?!9/%/!/!/1I7).#!J8#!9%#2#1$#F&.!%#/7)T/%L! 6.2/!/(&%$/B#F!4#12%/=.#!1/!)$#12)K)4/CD&!$#!8F!K/2&%!4%N2)4&!$#!1#BW4)&+!J8#!$#A#%I! .#%!7)B/$&!4&F!8F!K/2&%!4%N2)4&!$#!9%&4#..&!J8#+!9&%!.#8!7/$&+!$#A#%I!.#%!7)B/$&!/!8F! K/2&%!4%N2)4&!$#!2%/(/75&!<38FF7#%+!,aaf?L!G!/(&%$/B#F!E!/9%#.#12/$/!1/!\)B8%/!*L! ! 9E?F<>'G/'2H>D;AE>'B><>';'=@C@AB@HI;J'9;HD@'*FAAK@<'LMNNGOJ'

P#.2#! 4&12#M2&+! #! $#A)$&! q! )F9&%2d14)/! $&! 9%&4#..&! $#! /4%#$)2/CD&! 9/%/! /! 6':3;+! 9%&9&F&=1&.! /! F&$#7/%! &! 9%&4#..&! %#7/4)&1/$&! 4&F! /! /A/7)/CD&! #! /4%#$)2/CD&! $/.! )1.2)28)CH#.!$#!#1.)1&!.89#%)&%L!6.2/!9%)F#)%/!K/.#!$&!2%/(/75&!)%I!.#%!4&F97#F#12/%!/&! .).2#F/!9/%/!/!B/%/12)/!$/!J8/7)$/$#!J8#!.#!9%#2#1$#!)F97#F#12/%!K828%/F#12#L! '

*"#06$2(&#'

1;=@K>PQ;'=;'B<;R@CC;'2R<@=ED>PQ;'

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

(8)

/97)4/CH#.! )1K&%FI2)4/.! $#! .89&%2#! /&! #1A)&! $#! )1K&%F/CD&+! J8#! $#! &82%/! K&%F/! 1D&! 9&..)()7)2/%)/F! /&! QGR! 48F9%)%! 4&F! &.! %#J8).)2&.! #! A&78F#! $#! )1K&%F/CD&+! K/4#! /&.! %#48%.&.! $).9&1NA#).! 9/%/! &! $#.#1A&7A)F#12&! $#.2/.! /2)A)$/$#.! K81$/F#12/).! 9/%/! /! &%B/1)T/CD&L!

"&.2#%)&%F#12#+!K&)!$#.#1A&7A)$&!&!F&$#7&!$&!9%&4#..&!$#!/A/7)/CD&!#!/4%#$)2/CD&!#F! 0";PL! S&F! #.2/! F/2#%)/7)T/CD&! 9%#2#1$#8=.#! 4&F9%##1$#%! F#75&%! &.! #7#F#12&.! #1A&7A)$&.! #! /! 9/%2)%! $/J8)! $#.#1A&7A#%! )1)4)/2)A/.! $#! F#75&%)/L! [! 9%&4#..&! K&)! F&$#7/$&! /! 9/%2)%! $&! 3#B87/F#12&! $#! GA/7)/CD&! #! G4%#$)2/CD&! $/.! >1.2)28)CH#.! $#! 61.)1&!'89#%)&%!<S&1.#75&!$#!G$F)1).2%/CD&!$/!GBO14)/!$#!GA/7)/CD&!#!G4%#$)2/CD&!$&! 61.)1&!'89#%)&%+!,aab?L! G!F#2&$&7&B)/!9/%/!/!F&$#7/CD&!#!)F97#F#12/CD&!$&.!9%&4#..&.!4&1.).2)8!.&(%#28$&! 18F/!/(&%$/B#F!)1A#.2)B/CD&=/CD&!<;X#%.+!*bbl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jL! "&.2#%)&%F#12#! K&)! $#.#1A&7A)$/! 8F/! /97)4/CD&!#F!i/A/l+!J8#!9#%F)2)..#!9/%/!.8(F#2#%!/!)1K&%F/CD&!%#4&75)$/!18F!.).2#F/! $#!)1K&%F/CD&!$/!G^6'+!#F!2#F9&!p2)7L!

[!2%/(/75&!$#.#1A&7A)$&!)1)4)/7F#12#!9%&48%&8!$/%!%#.9&.2/+!18F/!9%)F#)%/!)1.2d14)/+! /&!48F9%)F#12&!$#!9%/T&.!$#.#1A&7A#1$&!8F!4&1U812&!$#!)1)4)/2)A/.!&%)#12/$/.!9/%/! &! 9%&4#..&! $#! /4%#$)2/CD&+! $#! K&%F/! 48F9%)%! 4&F! /.! 1#4#..)$/$#.! (I.)4/.! 9/%/! /! .&(%#A)AO14)/!$/!)1.2)28)CD&+!J8#!E!B/%/12)%!48%.&.!/4%#$)2/$&.!#+!.)F872/1#/F#12#+!2#%! /781&.L! "&.2#%)&%F#12#+! &! QGR! 9%&48%&8! 4&F9%##1$#%! F#75&%! &! 9%&4#..&! $#! /4%#$)2/CD&! /2%/AE.! $/! .8/! F&$#7/CD&! 9/%/! /U8$/%! q! &%B/1)T/CD&! $&! 2%/(/75&! /! $#.#1A&7A#%L!!

"/%/! F&$#7/%F&.! 8F! 9%&4#..&! $#! 1#BW4)&! 1#4#..)2/F&.! $#! 82)7)T/%! 8F/! 7)1B8/B#F! 9/%/!F&$#7/CD&!$&.!9%&4#..&.+!J8#!.#U/!4&F9%##1$)$/!9#7&.!%#.9&1.IA#).!$&!1#BW4)&+! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

6_{Para dados de docentes e unidades curriculares em Microsoft Access 2010}

(9)

/1/7).2/.! $#! 1#BW4)&+! 4&7/(&%/$&%#.! #! /&! F#.F&! 2#F9&! 9#7&.! 2E41)4&.! J8#! AD&! )F97#F#12/%!/!2#41&7&B)/!9/%/!.89&%2/%!&.!9%&4#..&.!#!9&%!p72)F&!9#7&.!4&7/(&%/$&%#.! J8#!AD&!B#%)%!#!F&1)2&%)T/%!&.!9%&4#..&.!<_5)2#+!,aaf?L!

G.! 7)1B8/B#1.! 9/%/! F&$#7/CD&! $#! 9%&4#..&.! B7&(/7F#12#! (/.#)/F=.#! 18F/! 2%/1.K&%F/CD&! %#/7)T/$/+! 1/! K&%F/! $#! 8F! $%9"0=9)*+&##*=*"09"0L! [.! 9%&4#..&.! .D&! $)A)$)$&.! #F! /2)A)$/$#.+! J8#! 9&$#F! .#%! .8($)A)$)$/.! #F! .8(/42)A)$/$#.L! S/$/! /2)A)$/$#!2#F!$%9"0#!J8#!2%/1.K&%F/!#F!*"09"0.!g!#!#F!J8#!&!2%/(/75&!E!%#9%#.#12/$&! 9#7&! 9%&4#../F#12&! $&! $%9"0! 2%/1.K&%F/$&! 18F! *"09"0L! G.! %#7/CH#.! #12%#! /.! /2)A)$/$#.!%#9%#.#12/F!/!.#J8O14)/!$&!2%/(/75&L!

G! F&$#7/CD&! $&! 9%&4#..&! $#! /A/7)/CD&! #! /4%#$)2/CD&! $/.! )1.2)28)CH#.! $#! #1.)1&! .89#%)&%!K&)!%#/7)T/$/!#F!!"#$%&##'()*+&##',*4&5'-%4'6*0-0$*%!<0";P?+!UI!J8#!E!8F/! 1&2/CD&!/F97/F#12#!82)7)T/$/!<]/%F&1!#!_&7K!,a**?+!#!K%#J8#12#F#12#!82)7)T/$/!1&.! ').2#F/.! $#! ;&$#7/CD&! $#! "%&4#..&.! $#! P#BW4)&! <0";'! g! !"#$%&##' ()*+&##'

,-%-.&/&%0'23#0&/#?L!

G! F&$#7/CD&! $&! 9%&4#..&! #1A&7A#8! /! $#4&F9&.)CD&! #! /1I7).#! $&! 3#B87/F#12&! 1Lm! cafo,aab! <S&1.#75&! $#! G$F)1).2%/CD&! $/! GBO14)/! $#! GA/7)/CD&! #! G4%#$)2/CD&! $&! 61.)1&! '89#%)&%+! ,aab?+! J8#! /9%&A/! &! %#B)F#! $&.! 9%&4#$)F#12&.! $#! /A/7)/CD&! #! $#! /4%#$)2/CD&! $/.! )1.2)28)CH#.! $#! #1.)1&! .89#%)&%! #! $&.! .#8.! 4)47&.! $#! #.28$&.L! [.! &(U#2)A&.! $#.2/! /1I7).#! 9%#1$#%/F=.#! 4&F! /! 4&F9%##1.D&! #! /7)15/F#12&! $&.! %#J8).)2&.! $#! /A/7)/CD&+! 9/%/! J8#! *' QGR! 98$#..#! #M#482/%! &! .#8! 2%/(/75&! $#! /4&%$&! 4&F!/!#M)BO14)/!9%#4&1)T/$/!9#7/!G^6'L!

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

P/!\)B8%/!^!#.2I!%#9%#.#12/$&!&!.8(9%&4#..&!uS&F)..D&!$#!GA/7)/CD&v!J8#!4&12EF!&! 2%/(/75&!J8#!E!$#.#1A&7A)$&!$8%/12#!/A/7)/CD&!J8#!E!%#/7)T/$/!9#7/!G^6'!1/!6':3;L! 6.2#!.8(9%&4#..&!E!)1A&4/$&!1&!9%&4#..&!J8#!#.2I!%#9%#.#12/$&!1/!\)B8%/!,!#!%#2&%1/!

(10)

/&! 9%&4#..&! 9%)14)9/7! /..)F! J8#! 2#%F)1/! &! 2%/(/75&! $#.#1A&7A)$&! 9#7/! S&F)..D&! $#! GA/7)/CD&!6M2#%1/L!

G! 4&F9%##1.D&! $&! 2%/(/75&! /! %#/7)T/%! #! /! )F9&%2d14)/! $/! /A/7)/CD&! #! $/! /4%#$)2/CD&! 9/%/!&!K828%&!$/.!)1.2)28)CH#.+!7#A&8!/!J8#!&'QGR!$#.#1A&7A#..#!#.2#!2%/(/75&!4&F!&! &(U#2)A&! $#! 82)7)T/%! /(&%$/B#1.! &%)#12/$/.! /! 9%&4#..&.L! 6.2/.! /(&%$/B#1.! 9#%F)2#F! $#.F/2#%)/7)T/%!#!%#9%#.#12/%!)1K&%F/CD&!J8#!.#!#14&12%/!$).9#%./!9#7/.!&%B/1)T/CH#.! #!/!F#.F&!2#F9&!%#9%#.#12/%!$#!8F/!K&%F/!#K)4/T!&!2%/(/75&!/!$#.#1A&7A#%L!! 6.2#.!F&$#7&.!4&1.2)28N$&.!9#%F)2#F!/!%#9%#.#12/CD&!$&!2%/(/75&!/!%#/7)T/%!u-#<$#v!#! %#/7)T/%!/.!%#K7#MH#.!1#4#..I%)/.!9/%/!$#K)1)CD&!$&!u0*<D&v!$#!8F/!K&%F/!.8.2#12/$/!#! .89&%2/$/!9#7/.!/(&%$/B#1.!#M).2#12#.!1&!0";L! G!9/%2)%!$/J8)!E!F/).!.)F97#.!$#K)1)%!&!2%/(/75&!/!%#/7)T/%!#!#K#28/%!&!/7)15/F#12&!4&F! &.!9%&4#..&.!$/!&%B/1)T/CD&!J8#+!9&%!.#8!7/$&+!.#!#14&12%/F!#1J8/$%/$&.!1&.!K/2&%#.! 4%N2)4&.!9/%/!/.!/2)A)$/$#.!$/!)1.2)28)CD&L!

(11)

P ág . 348 ! F ig ura 5 : P ro ce ss o d o re gu la m en to d os p ro ce dim en to s d e a va lia çã o e a cre dit aç ão .

(12)

P ág . 349 ! F ig ura 6 : S ub pr oc es so “ E la bo ra r Re la tó ri o d e A va lia çã o”

(13)

!

350 +&,+60#S"#'"'*"+&1",(24S"#'

S&F!#.2#!2%/(/75&!A#%)K)4/F&.!J8#!K&)!9&..NA#7!$#.#1A&7A#%!9%&4#..&.!1/!6':3;!4&F! /! 82)7)T/CD&! $/! F&$#7/CD&! #F! 0";P+! 4&F9%&A/1$&! J8#! /! 82)7)T/CD&! $#! 8F/! /(&%$/B#F! !"#$%&##' ()*+&##' ,-%-.&/&%0! 18F/! &%B/1)T/CD&! $#.2/! 1/28%#T/+! 4&F! &! &(U#2)A&!$#!9%&F&A#%!/!.8/!F#75&%)/+!E!/$#J8/$/L!

\&)!2/F(EF!9&..NA#7!)$#12)K)4/%!/(&%$/B#1.!#!I%#/.!J8#!9&$#F!.#%!82)7)T/$/.!1&!K828%&! #! 4&1.)$#%/F&.! J8#! &! 9%#.#12#! 2%/(/75&! .#%A#! 4&F&! 9&12&! $#! 9/%2)$/! 9/%/! &! $#.#1A&7A)F#12&!$#!/CH#.!$#!F#75&%)/!.8.2#12/$/.!1/.!1#4#..)$/$#.!$/!)1.2)28)CD&L! !

*"9"*T,+.2#'3.36.&!*U9.+2#'

G..#F(7#)/! $/! %#9p(7)4/L! n#)! 1L&! ^lo,aa^L! +! "8(L! nL! P&L! :)I%)&! $/! 3E9p(7)4/! 1L&! *b^! <,aa^?L!3#2%)#A#$!K%&F!5229Voo$%#L92o9$K*.$)9o,aa^oato*b^Gaaoc^cbc^jjL9$K!

08%1.+! :L! <,a*,?L! ^ĞůĞŶŝƵŵ Ϯ dĞƐƚŝŶŐ dŽŽůƐ ĞŐŝŶŶĞƌƐ 'ƵŝĚĞ෴͗ >ĞĂƌŶ ƚŽ ƵƐĞ ^ĞůĞŶŝƵŵ

0&#0$%.'0**5#'7)*/'#+)-0+;L!0)%F)1B5/Fk!;8F(/)V!"/4Z2!"8(7).)5)1B!n2$L!

S&1.#75&!$#!G$F)1).2%/CD&!$/!GBO14)/!$#!GA/7)/CD&!#!G4%#$)2/CD&!$&!61.)1&!'89#%)&%L! 3#B87/F#12&! 1&! cafo,aabL! +! "8(L! nL! P&L! 3#B87/F#12&! 1&! cafo,aab! <,aab?L! 3#2%)#A#$! K%&F!5229VooYYYL/^#.L92o.)2#.o$#K/872oK)7#.o3#B87/F#12&w1wcafw,aabL9$K!

:/A#19&%2+! -L! ]L! <*bb^?L! ()*+&##' $%%*@-0$*%E' )&&%.$%&&)$%.' 8*):' 0;)*".;' $%7*)/-0$*%'

0&+;%*5*.3L!0&.2&1+!;G+!@'GV!]/%A/%$!08.)1#..!'45&&7!"%#..L!

Q81$#45/+!@L!<,a*,?L!2&5&%$"/'C&#0$%.'C**5#'F**:D**:L!0)%F)1B5/FV!"/4Z2!"8(L!

]/FF#%+! ;L+! e! S5/F9X+! iL! <*bbf?L! G&&%.$%&&)$%.' 0;&' +*)9*)-0$*%L! ]/%9#%! 08.)1#..! P#Y!x&%ZL!

]/FF#%+!;)45/#7L!<,a*a?L!_5/2!).!08.)1#..!"%&4#..!;/1/B#F#12y!>1!iL!A&F!0%&4Z#!e! ;L! 3&.#F/11! <6$.L?+! H-%4D**:' *%' !"#$%&##' ()*+&##' ,-%-.&/&%0' I! <99L! ^g*j?L!

'9%)1B#%! 0#%7)1! ]#)$#7(#%BL! 3#2%)#A#$! K%&F!

5229VooYYYL.9%)1B#%7)1ZL4&Fo4&12#12o2ata*lt^JtJF7acfo/(.2%/42o!

]/%F&1+! "L! <,a*a?L! -5#! '4&9#! /1$! 6A&782)&1! &K! 08.)1#..! "%&4#..! ;/1/B#F#12L! >1! iL! A&F!0%&4Z#!e!;L!3&.#F/11!<6$.L?+!H-%4D**:'*%'!"#$%&##'()*+&##',-%-.&/&%0'I!<99L!

^lgt*?L! '9%)1B#%! 0#%7)1! ]#)$#7(#%BL! 3#2%)#A#$! K%&F!

(14)

!

351 ]/%F&1+! "L+! e! _&7K+! SL! <,a**?L! 08.)1#..! "%&4#..! ;&$#7)1B! '8%A#XL! 3#2%)#A#$! K%&F! 5229VooYYYL(92%#1$.L4&FoF#F(#%.w.8%A#X.o$#7)A#%L4KFy%#9&%2w)$z*aace2/%B#2z"% &4#..w;&$#7)1Bw'8%A#X=:#4w**w\>PGnL9$Ke%#28%1z.8%A#X.w7/1$)1BL4KF!

]&X7#+!:L!<,aab?L!J2K'LMMM'N"-5$03'#3#0&/#';-%4D**:L![MK&%$V!0822#%Y&%25=]#)1#F/11L! i&1#.+! -L+! e! :)M&1+! iL! <,a**?L! H39&' +3+5&' 7*)' D"#$%&##' 9)*+&##' /-%-.&/&%0! <"#.J8)./! P&L!Qaa,*f,*f?L!Q/%21#%!3#.#/%45L!

;)1).2%&! $/.! \)1/1C/.L! "&%2/%)/! 1L&! ,^*o,aaj! <,aaj?L! 3#2%)#A#$! K%&F! 5229Voo$%#L92o9$K,.$)9o,aajoa*oa*^aaaaaaoaata^aatalL9$K!

;X#%.+! ;L! :L! <*bbl?L! R8/7)2/2)A#! 3#.#/%45! )1! >1K&%F/2)&1! 'X.2#F.L! ,J2' O"-)0&)53+!

PI<,?+!,f*g,f,L!

38FF7#%+!QL!GL!<,aaf?L!2&)$*"#'(&)7*)/-%+&'F*%#"50$%.'?++*)4$%.'0*'G"//5&)!<*.2!#$L?L! >12#%1/2)&1/7!'&4)#2X!K&%!"#%K&%F/14#!>F9%&A#F#12L!

38FF7#%+! QL!GL+! e! 0%/45#+! GL! "L! <*bbc?L! J/9)*@$%.' (&)7*)/-%+&E' H*8' 0*' ,-%-.&' 0;&'

Q;$0&'29-+&'$%'0;&'K).-%$R-0$*%'F;-)0!<,1$!#$L?L!i&..#X=0/..L!

'5/%9+!GL!<,aab?L!Q*):75*8'/*4&5$%.E'0**5#'7*)'9)*+&##'$/9)*@&/&%0'-%4'-995$+-0$*%#'

4&@&5*9/&%0!<,1$!#$L?L!0&.2&1V!G%2#45!]&8.#L!

'9/1X)+!GL!<,a*a?L!08.)1#..!"%&4#..!;/1/B#F#12!Q&A#%1/14#L!>1!iL!A&F!0%&4Z#!e!;L! 3&.#F/11! <6$.L?+! H-%4D**:' *%' !"#$%&##' ()*+&##' ,-%-.&/&%0' P! <99L! ,,^g,^t?L!

'9%)1B#%! 0#%7)1! ]#)$#7(#%BL! 3#2%)#A#$! K%&F!

5229VooYYYL.9%)1B#%7)1ZL4&Fo4&12#12o5claAfc,^t,j,c9lo/(.2%/42o!

h/1! $#%! G/7.2+! _L+! -#%! ]&K.2#$#+! GL+! e! _#.Z#+! ;L! <,aa^?L! 08.)1#..! 9%&4#..! F/1/B#F#12V!G!.8%A#XL!!"#$%&##'()*+&##',-%-.&/&%0+!*a*bg*a*bL! _5)2#+!'L!<,aaf?L!>12%&$842)&1!2&!0";PL!J!,'F*)9*)-0$*%L! ! ! ! !