Assessing the Dimensions of Relationship Quality in B2C E-Banking Services: An Empirical Comparative Study

The European Banking Authority is a European regulatory agency with the goal of harmonizing banking regulation cross the EU; among other activities it conducts

Starting from an external method for quality evaluation „mystery shopping”, we can evaluate the technical and functional quality of the service „the credit for studies”, which

Karjaluoto in 2002 indicated that banks have the choice to offer their banking services through various electronic distribution channels technologies such as

We conclude that of the three fi- nancial services sectors, insurance, banking and others (securities), banking is the most liberal sector according to the WTO commitments, which

The object of this research conducted on customers of Bank BRI Branch Office Tangerang who are interested in using Internet Banking services in doing all kinds of

Celal Bayar Üniversitesi, İ. This study examines attitudes of bank customers regarding Internet Banking via a sample of 196 active internet banking users. Specifically, the study

In this paper, we have presented an empirical study to determine the relationship between banking deposit and other important factors such as capital market, money market,

The aim of this study is to examine the empirical relationship of ownership concentration and its different types with the firm performance in banking and financial services