INSTITUTO SUPERIOR MIGUEL TORGA
Escola Superior de Altos Estudos
O
O
S
S
I
I
S
S
T
T
E
E
M
M
A
A
D
D
E
E
G
G
E
E
S
S
T
T
Ã
Ã
O
O
E
E
A
A
V
V
A
A
L
L
I
I
A
A
Ç
Ç
Ã
Ã
O
O
D
D
O
O
D
D
E
E
S
S
E
E
M
M
P
P
E
E
N
N
H
H
O
O
N
N
A
A
A
A
D
D
M
M
I
I
N
N
I
I
S
S
T
T
R
R
A
A
Ç
Ç
Ã
Ã
O
O
P
P
Ú
Ú
B
B
L
L
I
I
C
C
A
A
P
P
O
O
R
R
T
T
U
U
G
G
U
U
E
E
S
S
A
A
.
.
E
E
F
F
E
E
I
I
T
T
O
O
S
S
D
D
A
A
S
S
U
U
A
A
P
P
R
R
Á
Á
T
T
I
I
C
C
A
A
N
N
O
O
C
C
O
O
N
N
T
T
R
R
A
A
T
T
O
O
P
P
S
S
I
I
C
C
O
O
L
L
Ó
Ó
G
G
I
I
C
C
O
O
D
D
O
O
S
S
C
C
O
O
L
L
A
A
B
B
O
O
R
R
A
A
D
D
O
O
R
R
E
E
S
S
.
.
ISABEL MARIA PARAÍSO FARIA LOPES
Dissertação de Mestrado em Gestão de Recursos Humanos e
Comportamento Organizacional
O
O
S
S
I
I
S
S
T
T
E
E
M
M
A
A
D
D
E
E
G
G
E
E
A
A
D
D
M
M
I
I
N
N
I
I
S
S
T
T
R
R
A
A
Ç
Ç
Ã
Ã
O
O
P
P
R
R
Á
Á
T
T
I
I
C
C
A
A
N
N
O
O
C
C
O
O
N
N
T
T
R
R
ISABEL
Dissertação Apresenta
Gestão de Recurs
Orientador
E
E
S
S
T
T
Ã
Ã
O
O
E
E
A
A
V
V
A
A
L
L
I
I
A
A
Ç
Ç
Ã
Ã
O
O
D
D
O
O
D
D
E
E
S
S
E
E
M
M
P
P
E
E
P
P
Ú
Ú
B
B
L
L
I
I
C
C
A
A
P
P
O
O
R
R
T
T
U
U
G
G
U
U
E
E
S
S
A
A
.
.
E
E
F
F
E
E
I
I
T
T
O
O
S
S
R
R
A
A
T
T
O
O
P
P
S
S
I
I
C
C
O
O
L
L
Ó
Ó
G
G
I
I
C
C
O
O
D
D
O
O
S
S
C
C
O
O
L
L
A
A
B
B
O
O
L MARIA PARAÍSO FARIA LOPES
ntada ao ISMT para Obtenção do Grau de
ursos Humanos e Comportamento Organiz
or: Professor Doutor José Henrique Dias
Coimbra, Julho de 2010
E
E
N
N
H
H
O
O
N
N
A
A
S
S
D
D
A
A
S
S
U
U
A
A
O
O
R
R
A
A
D
D
O
O
R
R
E
E
S
S
.
.
de Mestre em
izacional
! " # $
% " # &
' ( ' % ) ) '
"
* # +
, -
-) " ' .
/ &
' '
/ 00 . " - % /"
% ( 1 % /" # 2
# 3
-- 4 - ,
# " ' ( 2
3 /" #
" # /"
+ / /"
) "
-. 2 - 4 #
' " # " ' '
. # ' # % /"
2 " ' 2
# ( 5
) " # .
" + /" '
" ( .
/ " 4
-- ) " 6 ,
2 " " '
" 7+% % # - 4
-2 "
- # # +
# #
####
#### ,,,,,,,,'''''''' ######## 8 %# ' % /" ) 2
-7 ' ' 9: ' ; < "; ' ; " - ; ' " % ' "
= ' ' " %
# +
' < ' > " # ' ' ;
' - , # >' ; > <
;
+ ' " ' '
# ' ' ' ' " #
3 ' # " - ; ' "
> # ' > ' > # " ; " > ' " ;
' ' - ; ' #
'
6' ' ; " " < > ' ' '
' " % '
' ; ? ; ' @ ' '; ' > '
> ' 5 ? ' ;
A ' # ' > # ; ' >
; " + 6' ' > ' "
> < >' ' "; ' ; " > '
; ? - - - ' " ' # +
' > ' ; ' >' ' > " # ; # ' "
> < ' ' 7+% % #
-6' ' ' ' ' - ' ; '
"; >' ' ' ;
' - ' > # ' # #
" ' #
K
Keeyy wwoorrddss8 " % ; '
B 5 #
B C #
B @ #
D 7 #
+ E
% # ' E
% # 4 F
3 > " & G
5 " # H
7 + 5 %# ' % /" I
# - EH
) # - EH
) - EI
- EJ
7 9E
) 2 9G
% # ' 2 " 8
# F9
& & FK
= H:
% # ' % /" L # # #
# H:
% # ' % /"
" - M9
% # ' % /"
- IE
% # ' % /" 2
" IH
) KF
= ( N " . KM
% JM
% + , + JI
C E 4 ) - EI
C 9 4 - EJ
C F " 4 - ) " 9K
C G 6 ) 2 9K
C H + & ) - FJ
C M ) - + C 5 GH
C I ) - + C 1 + GH
C K ) - + C 6 7 #
+ GM
C J ) - + C 6 7 #
+ GM
C E: ) - + C 1 " % GI
C EE ) - + C 1 @ ( % @
% O GI
C E9 + %# 7+% % ) 2 GJ
C EF P+ Q@ + % 7 %# ' H9
C EG @ %# 7+% % H9
C EH @ %# 7+% % HF
C EM 7+% % + + ' HH
C EI @ @ & ' % %#
' + HI
C EK + 3 # ) - L E MF
C EJ + 3 # ) - L 9 MG
C 9: + 3 # ) - L F MH
C 9E = + C E9 +
= R) S MM
C 99 = + C E9 +
= R S MM
C 9F + ) ) - L E I9
C 9G + ) ) - L 9 IF
C 9H + 3 # ) 2 L E IM
C 9K + 3 # ) 2 L G IK
C 9J = 4 % + IJ
Í
Í
NNDDIICCEEDDEEF
F
IIGGUURRAASS@ E %" + 5 " #
= M
@ 9 7 # ' % /"
K
@ F 9E
@ G -
-99
@ H % & > -" D > Q 9F
@ M @ 2 9I
@ I & 2 1 " ' F9
@ K % %# ' 2 "
# FM
O
O
BBSSEERRVVAAÇÇÃÃOO" ' " # %
; ' % P% %Q =
" ' # 4 + 7 &
L
L
IISSTTAADDEES
S
IIGGLLAASS % , % /")%@ L ) % @ > <
))% L ) ' ) %#
@C& , @ C ; &
@&+ L @ & . +
5 L 5 " #
&)6 7 L & ) ( 6 7
) L - ) # #
2
=%) L = % )
= L =
7+% % L 7 + 5 %# '
% /"
7+& D 0 L 7 % # D #
* L *
E
E
PPÍÍGGRRAAFFEER
"
" #
" 1 S
I
I
NNTTRROODDUUÇÇÃÃOO' 4 8
# ' % /" P% Q 2
"
V 2 . #
' " # W
2
-% . # ' # # ,
4 @ (
- 4 # # .
' % #
- 4
) " ' W
% 1
# ' % # "
# - 4 ) N ' P9::9Q
% '
- 4 6 # ' # ( " .
. ' " # .
-P 99Q
%
%
%
%
%
%
%
%
%%%%%%%%UUUUUUUU%%%%%%%%DDDDDDDD++++++++%%%%%%%%XXXXXXXXYYYYYYYY 77777777 &&&&&&&& 33333333@ ) P9::IQ
2 #
- 4 # ) , R
# ' # " # .
# - S P FHJQ =
-' - 4
'
' P) 5 T = 9::IQ
-" # " # S
P) 9::I GGFQ
+ . #
( 8 '
# ' P) 9::IZ 5 9::KQ %# '
R - - # " " ) " P
Q " # ' " " S P)
9::I GEEQ 5 ' " )
' " # # " #
( " # P5 Q + '
# # # " , '
" < 1 # #
P) 9::IQ 3 ' " #
R - 2 #
' " " '
- # 2 S P5 9::K GKIQ
% # ' E
- 4 # " 4
# # # " "
#
3 % /" #
-= [ GG,%OKF E ' - ' #
# 9::G
. EJKF
( " #
- # # 8
. ) ' P Q %
" # " W
) .
% " " #
1 - 4 ) , #
2 . )
✁
# # " # # 4 PU - 9::GQ
% # 4
% # 4
% # 4
% # 4
% % 1 ' #
-) # # 2 P ) Q #
) N < P9::GQ
/" R " ' ' "
- > ' ' " # ' P Q " S P KQ
, . "
' ' % ( .
% , # ( K:
# # 2
/" PA N < EJJIZLarbi, 1999;
= ' 9:::Z & T = 9::MQ
% , # ( PA 7 Q 4 #
# N , " 2 P3
9::JQZ " . P& T = 9::MQ
# %
) " # 2 #
" ++ 5 & I: 2
#
-# 1 4 ,
3 P9::JQ
" 2
-/ 7 00 '. #
/" 8 .
' - "; " ; '
# "; ' # ' '
# "; ' ' " ' "; '
3 > " & 3 > " & 3 > " & 3 > " &
3 > " & P3 &Q 9
# ' % 6 , 2 ," . #
( . # P7 ' 9::JQ #
-- 4 /" # #
- 4 #
"
-# " # ( # #
"
% /"
#
" # - P& T = 9::MQ 3
# # /"
# #
# - 3 &
" , " 4 P= ' 9:::Z
& T = 9::MQ # # &
# R 4 S P&
T = 9::M EHMQ
-P= ' 9:::Z & T = 9::MQ % #
# ' 4
- . 1 P& T
= 9::MQ
% " 3 & # 1 4 #
/" # (
" ; # 4 " . )
7 P9::KQ , = & PEJJIQ
✁
% ( & % /" - ,
P - ( Q
" /" # @
. % /" '
3 & (
- # /" #
2
( /
-( 2 /" P FEQ
= ' P9:::Q (
'
' ' # # %
R , " #
# S P% / 9::: EHIQ
% " ( 3 &
W # # 4
# 6 2 5 #
# " = P& T = 9::MQ
3 . %
-# R # /"
. ( !
# ' S P& T
= 9::M EHIQ % , # . .
# # .
) U - P9::JQ
' < ' " % \
# ' ' # ' " #
# # ; ' # ;
; >' ' ' P 9MIQ
% . & -- P9::9Q " # #
/" # % # /" "
( - # # /"
) #
5 " #
5 " #
5 " #
5 " #
' 2
= . F - %
5 # ( #
# # # - , 4
( . . 8 - "
PD ' % 9::FZ = ) '
& [ HFO9::GZ D [ MM,N 9::IQ
@ E %" + 5 " #
= % 8 =%) 9::M
% " # < (
" 8 PEQ " # - # "
" Z P9Q " # 1
" # - Z PFQ
-" # P) 9::9Q ,
" #
, " #
# - PN ' 9::KQ
3 2 " # .
W ' " > ;
-- " # PN ' 9::KQ
EJJK ,5 % 4 /" * P *Q
- & "
1 # % @
✁
% 9::FO9::G
7777+76 &%+76 &%+76 &%+76 &%
% % % %U%D+%XYU%D+%XYU%D+%XYU%D+%XY
7 & 3 7 & 3 7 & 3 7 & 3
+=+5 36 7 +=+5 36 7 +=+5 36 7 +=+5 36 7
) ) )
)D%N =%D%N =%D%N =%D%N =% = 7= 7= 7= 7
= = = = 5+& 5+& 5+& 5+&
U UU U+3)*D%XY+3)*D%XY+3)*D%XY+3)*D%XY
) )) )%== +=%7%== +=%7%== +=%7%== +=%7
= == = &*3 =%X] 7 &*3 =%X] 7 &*3 =%X] 7 &*3 =%X] 7
5 76Y = 5 76Y5 76Y == 5 76Y = N )6+U 7 N )6+U 7 N )6+U 7 N )6+U 7 &
& & & D 7 D 7 D 7 D 7
5 5 5 5 76Y 76Y 76Y 76Y 7777
= == =
7777+76 &%+76 &%+76 &%+76 &%
% % % %U%D+%XYU%D+%XYU%D+%XYU%D+%XY
77777777 =U+X 7 =U+X 7 =U+X 7 =U+X 7 ^ND+) 7 ^ND+) 7^ND+) 7 ^ND+) 7
% 5 #
# .
# " #
# ,
8 7
5 = 5
" # # ) %#
, # 7 # /"
% )%@G , # " &
( @ C ; & P @C&Q PEQ
P9Q PFQ PGQ PHQ
- # # # Z PMQ
O PIQ # 1 PKQ PJQ
' ' #
-% )%@ R , W " = %
/" # 7 + %# '
P7+% % Q D [E:O9::G 99 & = [EJ,%O9::G
EG & S P # 9::HO9::M E:Q
7 + 5 %# ' % /"
7 + 5 %# ' % /"
7 + 5 %# ' % /"
7 + 5 %# ' % /"
2 # H 7 # /"
7+% % ' "
" " ' '
-
-9::FO9::G P= ) ' & [HF 9::GQ
M 7+% % " #
' R# " ' ' # %
( ' # " '
# # # ( S P [ 9
E [ D [MM,N 9::IQ %- # P9::IQ 7+% % ,
G + ( ) % @ > < # # + # # " 7 # 5
P+ 75Q ,5 % /" P 5% Q
H) ,D [ 9GKOKH EH ' "
/" # # " 4
/"
M 7+% % D [ E:O9::G 99 & = [ EJ,%O9::G
% " # ( "
7+% % ( " # #
' - 4 " 8
7+% % E L 7 " %# ' 7 # % Z
7+% % 9 L 7 " %# ' % Z
7+% % F L 7 " %# ' 6 " ' %
% @ 9 7+% % #
#
-@ 9 7 # ' % /"
3 W " " # " " '
7+% % F
# # ' " ,
# 3 # P
✁✂✄ ✄ ☎✆ PLANO ESTRATÉGICO PLANO DE ACTIVIDADES ✝✞✟✠ ✡ ✠☛ ☞ ☛ ✌✍ ✎ ✌ ✞ ✏ ✑ ✍✒ ✍✓ ✏ ✔☞✕ ✒✍ ✎ ✌ ✞ ✏ ✑ ✍✒ ✍✖ ✠ ✕ ☞✕ ✞ ✌ ✠✑ ✒ ✍ S I A D A P 1 Q QUUAARR
Objectivos estratégicos e operacionais Meios disponíveis Indicadores de desempenho e fontes de verificação Avaliação final do desempenho do Serviço
S I A D A P 3 ✗ ✘ ✙✚✛✙✜✢✣✤ ✣✥ ✣✚✙✦✣✧✙✤ ✣✧ ★✦✩✪✫✬✛✘✣ ✭✮ ✪ ✭ ✭ ✣✙✛ ✭ ✥ ✣✯ ✰✪✬✱✲✫✛✙ ✭ ✳ ✴ ✵✶ ✷✵✸✹✺ ✻✷ ✼✵✶✽✺ ✾ ✺✶✵✿✺ ❀ ✵✽✺ ❀ S I A D A P 2 ❁ ❂ ❃❄❅❃ ❆ ❇ ❈❉❈❊ ❅ ❋❅ ● ❍ ■❏❍ ❑▲ ▼ ❍◆ ❏ ❅❂
# Q # # ,
' " # (
" #
% # ' ( W 8
= = =
= L #
" # # " 3 W ,
" ' #
- " # # I %
( " # " " # #
" '
" # # #
Q " # # '
" # - Z "Q ' # Z Q
# Z Q
Z Q # ,
-- Z Q .# Z Q Z
'Q " .# Z Q # #
" " #
" '
) (
) (
) (
) ( L ' / " '
# [ EMFFO9::I FE - "
% # W , # '
" # ( # # #
W # #
% " # " # "
' K R " #
✁
3 # ' ( ' .
( ' . #
K7 " # " ' # # " '
P ( Q
- " # ' S PU - 9::K E:Q
# , # W
"
" " (
' P " #
- " Q
" # W PU - 9::K E:Q
V # P Q " #
- O ' #
' # #
3 1 # W ( " .
# # # # '
( "
. " #
.# # # " #
" " #
# # " W "
4
" " # # "
' #
GI [ D [ MM,NO9::I ( # 8
Q _ " # ` HZ
"Q _ " # ` FZ
Q _ " # ` E %
W 4 "
" " #
7 # .# # "
" # # " ' #
P Q # " # # # " #
' 4 # #
% # " # " # "
' # "
# #
% # ( # 8
Q _) ( # # ` HZ
"Q _) ( ` FZ
Q _) ( ` E
% " W (
4 " ( ' " P
GJ [ D [ MM,NO9::IQ
% # ' "
4 " W ( 4
# " 8
Q ' # # G HZ
"Q ' # ' #
9 F JJJZ
Q ' # E E JJJ P [ G
H: [ D [ MM,NO9::IQ
% " # ' # "
) ' ) %# J P))%Q # '
' # #
# P [ E HE [ D [ MM,NO9::IQ
3 " # , # , . #
' 1
. 9::G 7+% % %
. 9Ha # 4 # ' #
Ha ' % "
-, P [ E IH [
D [ MM,NO9::IQ
3 W " # ' ))% 1
-4 . # " 1 '
-2
' # . #
' 7 . # 4 #
) U - P9::KQ '
-# # - %
4
))% 4 # 4 "
' "
2 # 4
# " #
( 4 # #
+ " D P KG [ D [ MM,NO9::IQ
# 4 " ' "
# # # " W /
# ' # #
4 /" # .
' # " # "; # N ' #
" ; " # # ' # " R
" - S # > " # ' '
# ' # ' >
> ' # # # '
; > # # > < # '
PU - 9::J 9IKQ
) %- # P9::IQ # ' '. ,
# # # 8
PEQ ' P9Q 6 ( PFQ PGQ PHQ
@
# # '
# 8
" # # ' " #
- b P& T = 9::IQZ
# 4 " " ' R
" # ' " #
' #
. " #
" # " #
-# # /" b
3 . . - # ' '
" # # . (
# # P H9 [ D [ MM,NO9::IQ8
E + (
" ' # # # Z
9 2 O ( 4
# # ( Z
F & ' " ' Z
G % 2 " ' P
1 Q "
' # # 1 " Ha
# "
' ' ( #
" # 8
E ". . ( - "
. 7 # Z
9 . % - Z
F . # /" - #
# # % Z
G P Q " ' 1
' ' # ( #
" ' ( " ' 1
3 D [ E9,%O9::K 9I @ # E:
2 . P GM [Q -, " #W # "
EE ) " .
✁
" # 4 " '
4 /"
EE % # " 2 # ,
8 Q ) 4 " ' #
2 # 4
4 2 " ' 2
#
% 2 #
8
/ # 4 ' 1 4
2 8
Q 4 . # Z
"Q 6 ( 4 1 . # Z
Q ) 4 1
" ' # # P [ E GI [Q
3 " # D '.
2 .
# ' # #
# " ' P [ G GI [Q
, 4 # 1 2
1 " ' " 2
' E: # 4 ' 1 4
2 8
Q 6 ( . Z
"Q 1 . Z
Q * 1
" ' # Z
Q * # " # #
P [ M GI [Q
- + "
# P9::JQ
6' " > ' ' ' ' '
6' " > ' ' ' ' '
6' " > ' ' ' ' '
6' " > ' ' ' ' '
' " > # + '
' " >' " > ## ++ ''
' " > # + '
" > ' @ #
" > ' @ #
" > ' @ #
" > ' @ #
" > ' 8 ' ;
" > ' 8 ' ;
" > ' 8 ' ;
" > ' 8 ' ;
' ' > ; >' ' ' > <
'' ' > ;' > ; >' ' '>' ' ' >> <<
' ' > ; >' ' ' > < ''''
# ' ' > '
## '' ' > '' > '
# ' ' > '
c d P EMQ
. 1 " ' #
# 4 2 " '
' 4 Z Q ) " '
++++
++++33333333 ++++++++UUUUUUUUBBBBBBBB ******** 33333333%%%%%%%% ========55555555%%%%%%%%33333333++++++++eeeeeeee%%%%%%%%XXXXXXXXYYYYYYYY
R
R%% .. !! SS
%
%
) ) )
) ####
----% - 4 ( 4 W
.# W P # T 3 > EJJKQ
% 4 " - 4
- #
- ' E9
# - 6'
A . # +N& 4
# ( " ' - 4 8 f% "% "% "% " """" '''' """"
# " '
# " '
# " '
# " '
# # #
-# -SSSS c dEF
C # #
- 4 " - /
( ' ( V "
" %
- 4 # - EG
2 EH " R "
W
✁
3 ' ' " '
( ( #
" " ,
2
✂
@ 8 ' 8OO" " # " O " g b g h9IK
✁✄
) - "
, 2 "
" ' , 1 " #
P ) ' = D T ) 9::KQ
EH% # 4 8 , . # ( P
' # - S P ) ' = D T )
9::K FEQ ' / R
2 .
S - P ) ' 9::K F:Q
3 D 7 P9::KQ
- # #
# " "
- 4 7 " ' 1
# # (
1 - 8 PEQ
# Z P9Q " Z PFQ
" # 1
-% W " " ' " # #
4 R 2 #
- S P3 9::K EEMQ & ; # ' P9::EQ
3 P9::KQ RP Q " - P"Q
. S P EEMQ
% " & ; % PEJJEQ 3
P9::KQ " # 4 W
- PEQ P9Q " # PFQ
" # #
'
-= P9::9"Q #
- 4 ( " " R
-' - " ' " # - S
P 9E:Q - "
-# - 4 ( "
-6 " N P9:E:Q " (
- ( , #
# 2
- ' " ' P& ; N < T U < 9::M N 9:E:Q
) ) )
)
----PEJKKQ = P9::9 Q
- P)) Q R .
'
# - - S P HEQ &
W R
" .
" .
" .
" .
S c d P6 9::M E9EQ
3 ) - =
P9::9 Q ( " ' < " P9:::Q
4
C E
C E 4 )
-) , % ( O # (
" ' , V ( 3 " , %
, # # O
# , 6 # .# # 4 " '
, 6 # R " S
, 3 4
D
- ,, # -
-, & ' " 4 #
) , + -
-, % , ' . " #
#
+ # # , % # . # # #
' 2 '
-, 2
, U , "
(
U # , # - P 4
" " - Q
, & - " #
P ,
- Q
P # Q
% ,
# #
, # ' 2 '
( 4
, @ - ,
# # . ' 2
, " '
2 '
@ 8 = 9::9 H9
) - #
" + "
" " R - 4
S P= 9::: EG9Q &
R 4 S 2 P Q
' # .
-7 ' PEJKHQ ) P9::IQ
-R ".".".". c d #
S P EM9Q
#
-R .#
S P@ 3 # T ) 9::E 9FEQ % "
1 " " ' (
O # 2 4
# " #
" " # P7 9::9Q
% - 4 #
# @ P9::EQ #
-" " '
# - #
( " # "
P 9FEQ
= P9::9"Q " .
----3 N; & P9::JQ + ' 7 # ; b
@ + * & , % ; " # (
R ' #' #' #' # ; "; "; "; " ' >' >' >' > > < " ' #
> < " ' # > < " ' #
> < " ' # '''' ---- ---- '''' " '
" ' " '
" ' #### #### S c d P HEQ
" ' % @ 7 P9::HQ #
" 7
-" 2
-4 "
-% 4
- 8 " # P Q
EM P= 9:::Z % 9::HZ N; T & 9::JQ ,
/ # P Q P= 9::9"Q
% " PC 9Q
-4 - " ' = P9::9"Q
C 9 4
-+
+&& 3377]] 77 ))%%==%%))66 ==++ee%%XXYY
" # @= - , / . 4 " "
# 4 ' 4 4
O " 1
- " " '
@ - ,
)
# '
O + " "
) , 4 O
4
@ 8 = 9::9" 9EM
% # #. 4
-( C 1 1 # '
- # "
EM) - "
# " 1 P%
# ' " 3 1 #
# # # # ,
7 % P9::HQ # ' R .
- S P GGIQ , #
4 . 3 " '
- PEJJIQ - "
N # # '
" # , R #
' "
# .# - P # ' . . #
. Q # .# . P #
, Q P GGIQ
% % "
" ' - '
P " " ' Q P 2
- 2 Q - # 2 "
&
" 2
P # T 3 > EJJKQ
7 # 3 > PEJJKQ
# " # #
- . "
'
. . "
R - #
S P K:Q
@ F
%
-# 1 " # /
# 1 "
C " ' # (
'
-# . " # '.
' ' # P= 9:::Q 7
. R
- " '
S P E9EQ
7777
% , , " #
% I: "
-# # PEQ =
' ' " # " # 2 - P9Q
- "
' " ' " - EI
) "
" - ' "
-# -# 2 U #
P) 9::I GKHQ
" # PEQ
# ) " P9Q
- ,
P) 9::IZ 5 9::KQ
3 " # - "
@ G 7 " #
'. " W " 4 P '
/" # # " #
" " ' !Q W
' - 4
@ G -
-P% ) 9::IQ
) ) P9::IQ - R
S P GJGQ #
R < # .,
' S P GJGQ 1 #
"
-✁✁
= D . ) EF 3 # ' = ' P9::IQ
Direcção
Quadros Superiores
Quadros Médios
Encarregados e Chefes de Equipa
% - 4 # #
" D .# "
P5 9::KQ
%
P) 9::IQ 7
" ' # #
. - ) . ,"
# P # .# Q " "
R7 # , ) " #
-S P HFEQ .
' # - ,
# # " - ) R
# # S P HFEQ
% ' W & > -"
" , .
' 1
- ' P@ HQ
@ H % & > -" D > P% 8 ) 9::IQ
= , 5 P9::KQ
-P9::FQ # R - 4
# " '
1 - S P M9:Q
Auto--Realização
Auto-Estima
Sociais
Segurança
Necessidades Fisiológicas
✁✂ ✄☎ ✆✝ ✞ ✟☎✄✠ ✡✁ ✂✠ ☎☛✁ ✠✞
✁ ✂✄☎ ✆✝ ✞ ☞ ✝ ✌✠ ✍✠✝☛✝
RECOMPENSAS INTRÍNSECAS
RECOMPENSAS EXTRÍNSECAS
7 . #
" '
# " ' "
-
-= ,
-% " ' ( "
1
-% ' ' - # R
' " < L
W ' # ,
" ' S P5 9::K MIMQ
) 2
) 2
) 2
) 2
= ' W # W # # # 2
- .
' %" " - #
2 % ( 2 b
"
" # , V ,
# # 4 # ,
#
3 )2 ) # )2 6 " ' R " '
" " #
W " - " S P EE [ D
[ IO9::JQ
P9::KQ R " ' 2
" ' S P 9MKQ " #
. " - 4
# % 2
. R ' '
' ' S P) T % ; EJJK E:MQ
2 EK - . )' % ;
PEJM:Q ' " # &
EJKJOJ: # # "
= P7 9::IQ
& " 1 ) P7
9::IQ R
" #
1 S P7 9::I KQ
= PEJJHQ = " PEJJMQ # ) - P9::IQ
2 #
" 2 , 6 .
" - 2 ' '
- i
# # # #
- ; # # ;
2 " 2 .
2 ) 2 "
; " 2
P FMJQ
) "
#
4 - 1 #
3 - ) # "
# # - & " 2
" ' #
(
-= T D P9::GQ 6 ; T @ P9:::Q D
) ' P9::MQ
' "
✁
6 " 2 #
) , R " # 4
4 2 - S P IHQ
( 5 P9::GQ # ,
( # 2
" R .#
2 . S PD 9::M IHQ
) #
-# " # 1 "
- P) T - 9::IQ
- # # ) P= 9::EQ
) # # , W # 4 #
- 3 % " U 7 # P9::MQ #
2 "
) W , )
# "
-# # / 4
# 2
6 " ) & P9::JQ ) R #
# S , - R 2
" - S P GQ
2 - " # " #
" # - 3 W " " '
,
-@ P9::IQ # - " 2
, R # # # .#
@ M @ 2 P% 8 @ 9::IQ
@ 4 @ 4 @ 4
@ 4 2222
3 , ( 4 ) %
- - / #
4 " %
) , # - )
" ' # " 4
4 #
% ) # # (
# " - # "
" 4 PD 9::MZ ) T & 9::JQ
% #W ) 4 " " #
/
@ P9::IQ #. - " /
) " ' " 4
-" C F
✁ ✂ ✄ ☎ ✆ ✝✞ ✂ ☎✟✄✝✠ ✄✡ ✁☛ ✞
Cultura Nacional Política Económica Política Social Política de Emprego
…
✁✂ ✄☎✆ ✝✞ ☎✆ ☞ ✁✟☛✌ ✁✂ ☛☎✟✁☛✞
Cultura Clima Políticas Práticas
…
✁ ✂ ✄☎✆ ✝✞ ☛ ✟✍ ☛ ✎ ☛ ✍✡✁☛ ✞
Características Pessoais Experiências Pessoais Experiências Profissionais
…
✏✆ ☎✂ ✝✞✞☎✞✂ ☎☞✟☛ ✄☛✎☎✞
Percepções Interpretações Observações
✂☎✟✄✆ ✁ ✄☎✏✞☛ ✂ ☎✑ ✒
☞☛✂☎
C F " 4 - ) "
=
=55%%33++ee%%XXYY )) DD%%NN ==%% == 77
@ 8
,
, # #
,
" ' .
" '
=
, . #
, . '
, # "
" 4
) 8
, ,
D 8
,
-, 2
-, ' 4
-, 1
% " 8
, " " '
, 4 " '
) ( - " '
- 8
,
, ' #
,
"
# (
-@ 8 % @ P9::IQ
3 " 4 4 ,
" ' P # 1 Q ' ,
- / ) 8
" PD 9::MZ = EJJH 9::: @ 9::IZ
7 9::IQ " PC GQ #
C G 6 ) 2
* *==%%XXYY
)
) 3366==%%66
6
6 ==&& 77 ==@@ ==&&%%33)) 7
7 ))++@@++))%% 33YY 77 ))++@@++))%%
D - " =
) - 6 6
3 2 " V
- # # " 2 ,
" 4 # #
7 .# " #
# #
-4
3 " ' " "
- 2 ' " %
(
" P " " Q
7
- # #
2 ' "
" ' "
" #
-" # # '.
- " # ,# ,
- = , " - "
1 2 " #
/
& = " PEJJIQ # 4
" % / 2
) > ; N P9::HQ # .# #
" "
= = =
= #### 2222
* # - ) 4 O # #
( - # #
- "
. # ( "
# P Q '. # "
& = " PEJJIQ 4
8 ( 7
# #
% ( # " (
-( (
2 O
4 # ) 3 '
) > ; N P9::HQ R # " > >' '
" >' # S P MGQ # R ' ' ;
" >' ' # S P MGQ
2 ,
% , 1 # ) #
1 " )
# '. 4 )
) > ; N P9::HQ ) - P9::IQ
) # , #.
. # # )
# # " #
# , ,
1 . " ( # .#
" ) P ) 9::IQ + ' ( '.
" )
& ) > ; N P9::HQ ( #
) R > ; > ," # > '
" ' - ' " >
-> " # - - ' " ' #
> ' > " ' # ' # ' - S P) > ; T N 9::H MJ,I:Q
6 " ) - P9::IQ .
.# #
-# # , R 2 "
- ; Z '
2 " ; S P FMJQ
3 " " '
) R # # S P FMJQ )
#
-4 " #
# # ) R
# # - 2 "
. 2 P& A EJJFQ
# . # S P) T - 9::I
FI:Q . - " - (
#
& & &
& 2222 1111 " '" '" '" ' 5555
5 P9::GQ @ I
# 1
-. ' 2
4 2 .
' - 4 "
4 " ' / 2
# " # #
" ' - " # .#
@ I & 2 1 " ' @ 8 5 9::G HH:
%
%
%
%
%
%
%
%
%%%%%%%%UUUUUUUU%%%%%%%%DDDDDDDD++++++++%%%%%%%%XXXXXXXXYYYYYYYY 77777777 &&&&&&&& 33333333 )))))))) 3333333366666666========%%%%%%%%66666666 77777777++++++++)))))))) DDDDDDDDjjjjjjjj55555555++++++++)))))))) 77777777)))))))) DDDDDDDD%%%%%%%%NNNNNNNN ========%%%%%%%% ======== 777777778888
8888
= == = = = == 7777777766666666%%%%%%%% ********&&&&&&&&&&&&&&&& DDDDDDDD ++++++++33333333UUUUUUUU 7777777766666666++++++++55555555%%%%%%%%XXXXXXXXYYYYYYYY
6 " ' R% /" 8 1 S P% / 9::GQ
RA' < b ; ' '
S P 9::HQ R7+% % L U bS PU - 9::M Q R
# ' % /" 00+S P&
T = 9::IQ R= /" 8 " # 4 1
S P3 9::JQ R7 " # '
" ' % /" P7+% % FQ 1 P" Q . bS PU
-9::KQ " R ' " 7 # ' * & "
7 S P < 9::IQZ RA' " # b 7 " 7 # ' ' S P < k< T & 9::KQZ R&
# ' " 7 # ' * & " 7 S
P < ' T & ; P9::KQZ R% % /" S P7
9::KQ "
# '
3 # " # '
% 4 /" # & " *
-CONTEXTUAL AND
BACKGROUNDFACTORS
POLICY AND
PRACTICE
STATE OF THE
PSYCHOLOGICAL
CONTRACT
OUTCOMES
INDIVIDUAL:
✁✂ ✄ ✂ ☎ ✆ ✂ ✝ ✞ ✆ ✟✠ ✡☛ ☞✌ ☎ ✍ ✂ ✎✂ ✏ ☞ ☎ ✌ ✝✁✡☎ ☞✑ ✡☛ ☞✌ ☎ ✒ ✓✔✂ ✌✕✖✌ ✝✗ ✘ ✌ ✟✝ ✑ ✖✌ ✝✗✂ ✆ ✞ ✙ ✔✏ ✌ ✓ ✙ ✂ ☎☛ ✠ ✌ ☎☛✝✡✠ ☛ ✞ ☛ ✚ ☎ ☞ ✠ ☞ ☛✓ ✒ ✂ ☎✟✝✂ ✛ ☎✠ ✌ ✙ ✂
ORGANIZATIONAL:
✜ ✂ ✠ ☛ ✌ ✝ ✜ ☞✢ ✂ ✣ ✖ ☎✂ ✝ ✑✚☞ ✔ ✤ ✟ ✑☞ ☎✂ ✑✑✑ ☛✝✡☛✂ ✁✓ ✥ ☎ ☞✌ ☎✝✂ ✠ ✌ ✁☎ ☞ ☛ ☞✌ ☎ ✘ ✦ ✔ ✌ ✏ ☞ ✠ ✓✡☎ ✆ ✔✝✡✠ ☛ ☞ ✠ ✂ ✑ ✍ ✂ ✡ ✆ ✂ ✝ ✑✚☞ ✔ ✧ ★ ✏ ☞ ✙ ✡☛✂ ✞ ✙ ✔✏ ✌ ✓ ✙ ✂ ☎☛ ✝✂ ✏✡☛ ☞✌ ☎ ✑ ✩ ✟✡✏ ☞ ☛✓ ✌✕ ✖✌ ✝✗✔✏✡✠ ✂ ✦ ✂ ✠ ☞ ✔✝ ✌ ✠ ✡✏ ✔✝ ✌ ✙ ☞✑ ✂ ✑ ✡☎ ✆ ✌✪ ✏ ☞ ✁✡☛ ☞✌ ☎ ✑ ✫ ✂ ✏ ☞ ✎✂ ✝✓ ✌✕ ☛ ✚ ✂ ✆ ✂ ✡✏ ✬ ✡ ☞ ✝☎✂ ✑✑ ✒ ✝✟ ✑ ☛ ATTITUDINAL CONSEQUENCES:
✣ ✝✁✡☎ ☞✢ ✡☛ ☞✌ ☎✡✏ ✠ ✌ ✙ ✙ ☞ ☛ ✙ ✂ ☎☛ ✭ ✌ ✝✗ ✑ ✡☛ ☞✑✕ ✡✠ ☛ ☞✌ ☎ ✭ ✌ ✝✗ ✮ ✏ ☞✕ ✂ ✪ ✡✏✡☎✠ ✂ ✯ ✌✪✑ ✂ ✠ ✟✝ ☞ ☛✓ ✰ ✌ ☛ ☞ ✎✡☛ ☞✌ ☎ ✜ ☛✝✂ ✑✑ BEHAVIOURAL CONSEQUENCES:
# R ' .
' # * S PU - 9::F JJQ
* % R
# # ( . S P& ,
9::K I9Q
& P9::GQ " , /"
N < .
- - EJ / # P1 Q 3 " '
# - 3 &
R # S P& 9::G KEQ
% ( #
R - "
" # O ' # 4
- 4
S P& 9::G KJQ
N 9::I % 4 /"
* R 2
" # ( " ' # /" S P
9::J EEQ 4 " ' 8
# # " '
# # " " '
" # !
' # - 4
# # " ' 4
P EEQ
E 3 2 ) P ) 9::IQ ,
# # # #
" , -4 8 PEQ " #
P9Q "
6 " ) ' P9::KQ , 1 " P9::EQ "
' - 4 ) 8 R ( ' #
R S R ' S " ' L
✁
@ = * * @ W ) . % . 7 3 # e W
# -" . S P FEQ
% % # # #
, - - R
.# # S P& 9::G EFEQ V #
" ; ( " #W 2
# " '
#
& 4
" #
-2 7
& P9::GQ ( - " '
-V % / P9::GQ
( #
( # ! (
!
P Q ' W P GQ
, - 1
' & = P9::MQ , R
. - (
# W - S P EHGQ
'
) N ' P9::KQ - # ' "
" " "
% 5 < R ---- '
# " ) " L
" # .# "
' S P) 9::I GEHQ c d
% , R #
2 )' ) " '''' S c d
# ' (
W " #
P@ T ) 9::IQ
( # - 4
"
4 4 # .#
- P= "" 9::GQ = "" P9::GQ
4 " R " 4 "
4 # S P FKQ 3
, ' # '
-7 P9::9Q " 4 . 2 #
- = , 1
-1 # #
! # 4 . " # #
" R" . S O ! #
# " # 4
( . - P MJQ
#
# '
-4 ' 7 '
' . ' #
" # # '. " < #
'
%# ' "
V # ' '
& 4 - # " #
' 4 2 "
- " '
# . .
"
6 " 2
8
C # '
% /" P7+% % Q 2 "
- b
V " # # 8
V " # # 8
V " # # 8
V " # # 8
+ # '
% /" P7+% % Q W 2 ) "
-7 " # # 8
7 " # # 8
7 " # # 8
7 " # # 8
E " ' " W "
# ' % /" 2
-- #
9 + ( 4 " L
# P Q
-# '
F U # '
"
-G U
-# '
" ' # P@ KQ
( 5 P9::GQ
@ K % %# ' 2 "
#
FACTORES
CONTEXTUAIS
POLÍTICA EPRÁTICAS
ORGANIZACIONAIS CONSEQUÊNCIAS
INDIVIDUAL: ✁✂✄☎✄✂✆✝✄✞✟ ✠ ✡ ✠ ☛ ☞ ✌ ✍ ☛ ✎✏ ✑ ✠ ✒✓ ✡ ✔✕ ✏ ✖ ✗ ✘☛ ✙ ✠ ☛ ✏✎✚✡ ✍✛ ✜ ✡ ✔ ✕ ✏ ✢✛✣ ✏ ✠ ☛✤✎✡ ✥✡ ✙✦✏ ✧ ✏✎✡ ★ ✠ ☛✤✎✡ ✥✡ ✙✦✏ ✑ ★✤✡ ✥✛✙✛✠✡✠☛ ✩ ☛ ✍✠✛✪ ☛ ✍ ✤✏★ ✫✬ ✭✝✁✄✮✝✯ ✄✰ ✁✝✄✞✟ ✱ ☛✓✤✏✎ ✠ ☛ ✡ ✓✤✛ ✘ ✛✠✡✠☛ ✲ ✛✪ ☛ ✍ ★✕ ✏ ✠ ✡ ✏✎✚✡ ✍✛ ✜✡ ✔ ✕ ✏ ✑ ★✤✎✡✤ ✌ ✚ ✛ ✡ ✠ ☛ ✍ ☛ ✚✳✓ ✛ ✏ ✴ ✛✠☛ ✎✡ ✍ ✔ ✡ CONSEQUÊNCIA ATITUDINAL ✵ ✏ ✪ ✣ ✎✏ ✪ ☛✤ ✛✪ ☛ ✍ ✤✏ ✫ ✎✚✡ ✍✛ ✜ ✡ ✓ ✛ ✏ ✍ ✡ ✙ CONSEQUÊNCIA COMPORTAMENTAL ✵✏✪ ✣✏✎✤✡✪☛ ✍ ✤✏★ ✠☛ ✵✛✠ ✡ ✠ ✡ ✍✛ ✡ ✫ ✎✚✡ ✍✛✜ ✡ ✓ ✛ ✏ ✍ ✡ ✙
CONTRATOPSICOLÓGICO
' ' '
' 2222 ####
3 ' # # '
% /" 2 " Z
" # . Z " #
# 1 ' .
" 4 8
E , % . # ' P7+% % Q
"
-9 , % . # ' P7+% % Q
-F L % . # ' P7+% % Q ,
" " " 4 /
" '
" " 2
" # ' 2 # .# 8
U .# 8 PEQ # ' Z
U .# 8 PEQ " P 2 Q P9Q
- " Z
U .# 8 (1) - P9Q
M
M
AATTEERRIIAAIISSEEM
M
ÉÉTTOODDOOSS4444 2222
) " ' - . "
# ' %
/" 2 " W "
- 2 #
* 2 " #
W " - #
' . ' .
-'
' -4
-' " 4 #
6 ) ' = P9::FQ #
" # W “ " #
-4 #
# ”P 9:Q
% " . "
# " ( #
) '
2 1
-2 3 # 5 P9::MQ
# “ #
4 # ( # # ”P GKQ 3
R #
# # 2 ”P GKQ #
2 # # # 4
) ) )
) # ## ## ## # ''''
% #
- 2 = ,
C H8
C H + & )
-&
& ++ %% ++&& 3377]] 77 @@ 3366 77
)
# ' , , )
, " # (
6 ; PEJJKQ
)
# ' , &"
, % , @
6- PEJJMQ
7 #
' 6 ; PEJJKQ
= " '
P (
# ' Q
6 ; PEJJKQ
6 ( #
# ' 6 ; PEJJKQ
) 2 , = ' #
,
-, ) ,
, )
, = .
) ' T
) PEJJJQ
+ # . 2 , # 4
" 4 = P9:::Q
) -# , D , # , N T
5> T & P9::EQ ) -, , # , ) , + -= P9:::Q
' - , "
-, % " #
-,
"
-7 " T
N PEJJJQ
= - ='
" T
% P9::EQ
# . "
) # - ' ) ' =
P9::FQ # # .#
# .# 2
% # (
2 # ' # # 9::K
4 1 2 ,
4
' " '
. # 8
E - " # " Z
9 # Z
F ' ' #
-. P% +Q "
" # (
2 ( .
#
% 4 - " # "
" "
-" "
% . ,
-# .-# 8
U .# U .# U .# U .#
%# ' 8
%# ' 8
%# ' 8
%# ' 8 W " " ' .
) P9::IQ # ' R
-# " " ) " P Q " #
' " S P GEEQ
# ' " P7+% % FQ
# P7+% % 9Q 7 #
' ' " #
# " # - P) 9::IQ
U .# U .# U .# U .#
* # - - "
# . # .#
& & &
& , # #
" 2 # .#
4 8 2 P Q " '
P Q
% 2 , 1 # #
-#
% " ' , ' 1 (
'
4 # P 2 l " ' Q
# , 8
&E L " L
-# " Z
&9 L " L # ( #
( . - #
-# " Z
&F L L ( "
- # #
# - .# Z
&G L , # (
-P# Q - '
% "
-3 - "
3 - "
3 - "
3 - " 8 )' " @ ' P9::JQ
7 ' D > P9:::Q R # " ; < ; " '
; ' S P 9:JQ
= PEJJ:Q " .
-2 . " # '
"
-# -# #
-3 # ( "
" " '
4 /" #
U .# 8
U .# 8
U .# 8
U .# 8
)
-)
-)
-) - 8888 2
" - - ,
( 8 # # -
-. - # # Z
. " (
# - Z #
" "
-)
-)
-)
-) - 8 . 9:
O '
" " ( .
(
-- 8
- 8
- 8
- 8
-# # ( - 1
" #
) 2 8
) 2 8
) 2 8
) 2 8 # #
# - " ' 2
P Q , #
# - ' - W .#
2 "
4 P " # Q #
- 7 "
✁
-) # '
% % % %
' 3
" "
- # # .# . 8
# + ' "
# ( O
, " # W
% 4
7+% % ( ' "
, 4
# '
% # 4 , . (
-# # " ' )
(
' # ' +
# #
% . # - #
4 ' #
2 P Q
-- (
-* ( [ E9
' W D < H E H R
S G R S F R S9R S E R
S . 4 R
S R S ' "
-)
-)
-)
-)
-"
1 . 8 PEQ
" ' %
- + )
@ # %
7 # 1 +
# .#
-. ( # .#
# O 4
))%
-% / ( #
# .# P
) ' T = 9::FQ = - - +
# EJKJ
) 5 P9::MQ
. #
“ # ”
“ # ” , 1 #
4 # 1 ' P 9:Q
% '.
# 1 " # = 1 R
# ” 1 R - # ” % #
“ ( 2 … '.# '
R ” # . # . 1
# 1 # ”P 9EQ
". “ "
# # ”P5 9::M G:Q #
% # # ' +
# # 4
% , '
# - # " '
5 P9::MQ “
Assim, para o presente estudo,
funções numa Instituição
#
7
W " 4 2
%
' " 4
C M )
-+ C 5
5 55 5 & @
Verifica-se uma maior represe
dos colaboradores da Instituiçã
) #
'
C I )
-C 1 +
++++ + FE FE FH FM G: GE GH 7 GH
do, seleccionámos, por conveniência, vinte elem
/" #
# '
#
7 # ) - #
" ' # # #
#
" #
-. O 4 PC MQ
G EG
esentatividade de indivíduos do sexo feminino,
ição são mulheres.
" 2
FH PC IQ
+ E G J F E
ementos que exercem
. 2
#
.# #
MQ
o, pois a maior parte
. "
" # .# " '
C K )
-C 6 7 #
6 7 # +
66 7 #7 # ++
6 7 # +
E F G M I J E: E9 & E9
Muito embora um dos elemen
na Instituição onde o estudo fo
trabalho muito rica ao nível de
C J )
-) )) ) 6 7 6 ) 6 % 6
Nos dois últimos quadros - Qu
população inquirida, bem com
PC KQ
8
+ +
P Q PP QQ P Q E E G H I
entos se enquadre no intervalo temporal
de 1 a
o foi realizado, será de referir que é titular de u
de outras Instituições Públicas.
C
J
+ C 6 7 #
= )
= )
= )
= )
F ) " '
/" E:
E ) #
F
E =
Quadro 10 e Quadro 11 - apresentamos o níve
mo formação em curso.
2
1 a 3 anos
ao serviço
e uma experiência de
#
#
+
4 EH
9
E
C E: )
-+ C 1 " %
" % "" %% " % &
D ) 6 E9 [
8 EE [
C EE )
-% O
@ ( @@ ((
@ (
3 7
EG G &
@
. P% ++Q
" #
-.
. 8 1
# # # W ' 3 ' # 2 @ , % 9 E9 : F E
+ C 1 @ ( %
O OO O
m " 3
" '
-. # W "
G: / # #
- .
/#
F: /#
- # # , "
-/# 4
3 , . 4
. # # #
.
)' . . EE E9
& 9:E: # ( '
3 " 1
- - + " # W
" " "
( #
@ - 2 # . 2
'
% # . # #
# , 8 '
- 8
. '
. # # EK 9M & 9:E:
#
" # J:a
' # . /
( 2 # # -,
" # " # 1
4
-% # , - # .# . PC E9Q
8
C E9 + %# 7+% % ) 2
U
U%%==++nnUU ++77 ++33 ++))%% == 77
- , " #
,
, P Q
, )
- , %, # P Q
, 3 # )
- , ), #
, D
-, )
, + # #
, U #
, % , # #
) 2 ,
-, )
-R
R
EESSUULLTTAADDOOSSEED
D
IISSCCUUSSSSÃÃOOR
R**
4
4 ## -- SS
& @
" # "
. # ' %
# W 2 "
, # # .#
' # "
% 4 2 "
" '
"
-( / #
-#.
3 1 .
2 # #
" ' V 8 Q
2 Z "Q Z Q . " Q
%
%
%
% ####
'
'
'
'
%
%
%
%
/"
/"
/"
/"
LLLL
####
# #
# #
# #
# #
####
3 ( , E 9 F G M I .
C EF9E EG EH EM EI #
# - - # '
" " # ' "
✁✁
' " # #
" # - " # #
' 99 # #
4 # , - "
" - , (
, ' # # P) 9::IQ
, # ' # (
8 PEQ " # P9Q PFQ P@ T )
9::IQ
C " # , #
1 P # - Q " < "
' # # P # # Q
7+% %
" # " " #
" # , " 4 '
) - = "" PEJJMQ @ ) P9::IQ
" # " # PEQ " # P9Q
4 Z PFQ , PGQ # 4 2
. ,# 1
/ , # 4 2
' " - - #
2 #
3 # ' '.
PEQ 1 # - . '
' " Z P9Q 1 #
# " # Z PFQ 1 #
-# # " # " < " '
" P@ T ) 9::IQ
✁✁
= , 2 # P Q # ."
C EF P+ Q@ + % 7 %# '
E
E .. -- WW "" 77 ++ 55 %%## '
' %% //"" PP77++%% %% QQbb 99 ##.. PP QQ '' bb
7+& 3Y %6VI K%9E 99%FH &%+7 FH 7+& 3Y 7 = 7 3 *R3Y S *76+@+C*
EK : I M 9 F EH F ,,
, + "
C EG @ %# 7+% %
F
F ++ ## 77++%% %% PP ..
#
#WW 88 QQ
3[ = & = D Um3)+%
36 7 @ =6 7 = ) 77 %U%D+%XY 7+% %
Eo , - '. . " # P #
# " ' Q cGd
, " 1 " # # # cFd
, ( # ' c9d
, = ' c9d
, %# ( c9d
, & ( W # # # c9d
, & " " ' "
, ' # /"
, %
-9o , %# " " # c9d
, ) " . ( #
, " 1 / " # #
F
F ++ ## 77++%% %% PP ..
#
#WW 88 QQ
3[ = & = D Um3)+%
36 7 @ =6 7 = ) 77 %U%D+%XY 7+% %
, ' '
, " #
, & " - '
, " # " #
, ( # " '
Fo , & ' ' " c9d
, = "
-, @ " #
, " '
, # "
, & # /"
Go , % ( # " #
, + # # # " '
Ho , = ' +
, 3 '
C EH @ %# 7+% %
G
G ++ ## 77++%% %% PP ..
#
#WW 88 QQ
3[ = & = D Um3)+%
36 7 @=%) 7 = ) 77 %U%D+%XY 7+% %
Eo , " 4 " # 1 #
G
G ++ ## 77++%% %% PP ..
#
#WW 88 QQ
3[ = & = D Um3)+%
36 7 @=%) 7 = ) 77 %U%D+%XY 7+% %
, # " . c9d
, 3 - 5 =
, " # #
, - " # " #
'
, ( . # #
, 3 " #
, " '
, . " " ' ( " #
,
, 2 .
, #
9o , " # ( # c9d
, % ( ' ( c9d
, 3 C*%= L 7+% % E &)6 7
, 3 " .
, + ( 4 - O
, " # # " " #
-. , @
, " . #
, ) " #
, 6 # 1 7 #
, " # #
, @ "
, +
-Fo , 3 # 2 P Q
-G
G ++ ## 77++%% %% PP ..
#
#WW 88 QQ
3[ = & = D Um3)+%
36 7 @=%) 7 = ) 77 %U%D+%XY 7+% %
, . #( 7+% % #
-, % F " # - "
, ( " #
, ) .#
, @
, # " 1
, " 1 ' # - # " #
, " % /"
Go , % # W
, . ( #
, % # ( " #
, = ))%
,
, % "
Ho , @ " #
, &. " #
C EM 7+% % + + '
M
M ## '' 44
b
b
7+& *76+@+)%X] 7 % = 7 36% %7 %=% %7 = 7 76%7
%@+=&%6+U%7
3Y *76+@+)%X] 7 % = 7 36% %7 %=% %7 = 7 76%7 3 5%6+U%7
H , C
M
M ## '' 44
b
b
7+& *76+@+)%X] 7 % = 7 36% %7 %=% %7 = 7 76%7
%@+=&%6+U%7
3Y *76+@+)%X] 7 % = 7 36% %7 %=% %7 = 7 76%7 3 5%6+U%7
-# #
' , )
# (
" # , %
, " ,
#
, 3 "
" ' #
" %
-# " #
,#
V W
. 7+% %
-, 3 " # '
, % 7+% % + . '
' #
, 3 ' # #
" # "
#
, # ' #
-, # # " ., - " '
7 #
, 7 " . # " '
" " - 7+% % " #
" '
, % # # - " " .
- .# % # '
" '
-, ) / # . #
1 # 7+% % 2 # #
# ' 4 - " '
, 4 " " " # ,
R S p " ' , ,
O " # .
( " ' . +
, & # "
M
M ## '' 44
b
b
7+& *76+@+)%X] 7 % = 7 36% %7 %=% %7 = 7 76%7
%@+=&%6+U%7
3Y *76+@+)%X] 7 % = 7 36% %7 %=% %7 = 7 76%7 3 5%6+U%7
, 4 . '
, V ' ' 4 #
-' '
-. " " ' (
# " # ' # .
' 4
C EI ✁
✂ ✄ ☎ ✆ ✝✞ ✟ ✠ ✞ ✁ ✂ ✄ ✡☛ ✡ ☎ ✂ ☞ ✌ ✆ ✆ ✍ ✎ ✞ ☛✏ ✆ ✝ ✡ ✂ ✠ ✂ ✑ ✒ ☛ ✡ ✄ ✂ ☞ ✌ ✆ ✠ ✆ ✓ ✝✆ ✄ ✞ ✟✟✆ ✠ ✞ ✑ ✔ ✂ ☛ ✡ ✂ ☞ ✌ ✆ ✠ ✆ ✕ ✞ ✟✞✖ ✒ ✞✗ ✏ ✆✗ ✂ ✘ ✗ ✟ ☎ ✡ ☎ ✍ ✡ ☞ ✌ ✆ ✙ IIII
IIII ++ (( '' ## '' -
-P
P ## QQ
, ) - D cMd
, - " # 4 ' # " #
# . # # . 4 '
# ' cFd
, 4 # " 4 D c9d
, % 1 - # c9d
, % / ' ( c9d
, & 4 O c9d
, & # # ' " #
, ) 7+% % " # P " " # ' - Q
#
IIII
IIII ++ (( '' ## '' -
-P
P ## QQ
, % .
, & # 4 4 ))% (
, & #
, & ( , "
, " # 4 # # " # ,#
#
-, + - " #
, * - # ( #
, ) #
, & '
, " # - " # "
, & , &
, & " " # #
, = # " # 4 '.
# # " # / #
, ) W 4 ' .
-' . #
, & " - # "
, 3 / " '
- +
, = ' " ' #
% " #
, # 4 8
E 3 '.
-" 7+% % # PC EFQ
9 " # ' , #
Eo 9o #W
" # -
-- # D , 2 C EG8 R
-S R " . ( # S
R " 1 " # # # S # 8
R " 1 / " #
# S R ' ' S R ' S
R " # S
4 . " 7+% %
% R - S
R ' S & #
F C " 7+% % C EH
#
# 1
" # 4 ( #
# #. #
# '
" # ' #
7 ' 4 8 7+% % R
-5 = S R S R
( ! - S
, R " # #
S
= " 4 . [ 9 ,
1
. # " # - ) "
% - 7+% % 4 PC EMQ
, # '
" . W R " S
R
. ( " ' . + S
R # - S
G 6 " ' #
' + PC EIQ #
- #
H . 4 # #.
L 1 # 1
' # "
1 " D
* # ' # .# R - 4
- , # S P5
9::K GJJQ 2 . # #
3 2 W #
# " # " "
P) 9::IQ # .#
1 - % # # #
' " "
# # 3 .#
# # # #
# #
" %
" ' - 4 1 # "
4 ' %
# " #
* #
"
-) P9::IQ R ' -"
' # #
S P GKHQ
)' ' < ' 9::I #
' # /" & " * 8
6' ' f f f" f + " # )' < %
' < > >' ' ' > ' # ' ' #
' # ' ' ' # P MQ
- " 9::I " )' ' < 5 ' ' =
& ; # " ' 6' #
- ' " 7 # * & " 7 9F
# . " " ( # '
# /" 4
& " %" # (
# 8
L % # # # ' ; ' ; >' '
' # # " , > ; > <
L 6' ' ' ;
L ) " < ; ' #
L 5 ; #
' " ' > ; ' # " <
L 5 ' >
L N " # ;
L ) ; ' ' ; ' < ;
# # # ;
L 7 P > "," ;
" > <Q
L ;, # # >' #
"
L 6' >' ' ' " ' # " ;
L N ' ' ' >
' > # <
L & # > ' ; "
' ' ; ' # ' " # + #
" < ; ' # P
# Q
L 6 > ' ' >' ; ' '
'
L = " ; > " " " ; '
# ;
L = " # >' ;
✁✂
L q > ' ' " Z " < '
L " ' " < < " > > P K9,KFQ
% #
'
%
/"
% #
'
%
/"
% #
'
%
/"
% #
'
%
/"
"
-"
"
-
-"
-3 ( , H E: E99G .
C EK EJ 9: 9E 99 #
% 4 / 4 " ' # # (
" ' # V # 4
" 4
-) ( - 4
# 2 " 1
- # 1 . #
# #
% # # .# - "
7+% % 1
- J:a # '.
# . # # "
# " " - %
# " " " "
W ' " '
#
-* " - W " " ,
" 4 "
% ( # "
# - #
- "
# (
P) 7 T N i 9::HQ
✁✄
C EK ✘ ✗ ✠✡ ✄ ✂ ✠ ✆ ✝ ✠ ✆ ✁ ✔ ✞ ☛ ✠ ✞ ✂ ✆✖ ✒ ✝✆✖ ✞ ☎ ✡ ✖ ✞ ✗ ☎ ✆ ✄ ✝☎ ✂✗ ✡ ✆ ✂ ✄ ✡ ✆✗ ✂ ☛ ✝ ✓ ✂ ✝ ☎ ✞ ✞ ✙
HHHH ## '' ## ,,'' ##
#
# -- bb
7+& *76+@+)%X] 7 % = 7 36% %7 %=% %7 = 7 76%7 %@+=&%6+U%7
3Y *76+@+)%X] 7 % = 7 36% %7 %=% %7 = 7 76%7 3 5%6+U%7
H , %
#(
( "
'
-, " 1 1 1 ' #
, " '
, * , > " #
- # "
'
-, % #
" # # O O " '
# '
- " #
- " '
" #
, " "
-#
'
EF , " # " #
cGd
, . ' # 7+% % cFd
, 7+% % 1
-" # ' " #.
#
, % " # #
# - " #
-#
-, % .
8 " # #
' " # # 3
C*%= #
, 2 7+% % " " #
- # - , " # '
# - # - " # " 3
. " # "
1 - 7
-#
, 7 # " "
" ' - 7+% % 2 #
#
C EJ + 3 # ) - L 9
E
E::== ## -
-7+& *76+@+)%X] 7 % = 7 36% %7 %=% %7 = 7 76%7 %@+=&%6+U%7 3Y *76+@+)%X] 7 % = 7 36% %7 %=% %7 = 7 76%7 3 5%6+U%7
EM , - cHd
, " ' c9d
, % " + #
" 4 " ' , &
, 6 , + '
, V # # #
-, ( 4 ' # #
" " '
, + # P " 2 Q " '
+
, 6 ( " '
, V
9 , %
-# - '
% P # Q
"
" / +
6 7
- #
% 6
I:: rO ( #
" #
- # 3
' 4
C 9: + 3 # )
E
E99)) 44 ""
%@+=&%X] 7
E9 E % '
' . P # Q
# ' "
E9 9= " " <
' . P # Q
'
E9 F " " #
) "
-E9 G
-#
E9 H ' #
-' # '
E9 M # P7
) "
E9 I #
' P7+% % Q
D R#
' '
# % /"
' #
" '
# #
P [9 E [ D [ MM,NO9::IQ
- L F
"
" WW
+76=+N*+XY %7 = 7 76%7 3%
# " #
P7+% % Q '
" #
"
(
#
( S
C 9E = + C E9 + = R) S
+6 & *76+@+)%XY
E9 E , ) #
, % # - '
, % " # 4 # '
'
E9 9 , 7 # # " '
, # # # - '
E9 F , & " # # " # -.#
E9 G
E9 H , 6 ' ' #
, # ' ' #
E9 M E9 I
C 99 = + C E9 + = R S
+6 & *76+@+)%XY
E9 E , 3
E9 9 , # " 4
, # - 4 # D
E9 F , 3
-, & # # # 2 " " #
E9 G , V cFd
, % - ' '
E9 H , 72 # ' " # ' . # ' #
E9 M , " # # ' "
+6 & *76+@+)%XY
"
, " ' '
" ' ' ( #(
, "
E9 I , 7+% % 2 " # " ' -
-.
, " # 7+% % /"
% - , 8
E 7+% % #
# #
- PC EKQ % -4 2 ,
# R S
R 1 - S #
R 2 ! " # - #
- , " # ' # - # - " #
" 3 . " # "
1 - 7 - #
S
' " . ' # L
7+% % R #
-S
9 C " #
- 4
# # '
PC EJQ = , 4 8 R
- S R # P " 2 Q
" ' + S
-4 # #
# 1
-F [ E9 PC 9:Q " #
# P Q ( #
# ' " 8 E9 E E9 9
P # Q E9 F E9 G E9 M
" # E9 H E9 I
(
3
-D < # " -4
#
R S R S PC 9E
% 1 P Q ,
# 4
# ( #
' " 8 R # - ' S
R # " 4 S
C 1 P Q " # '. (
W P Q 4 " #
# " #
- ' " " ' #
= # E9 H " 1 1
4 # (
R ' # - ' #
' S ( W #
3 E9 I " #. %
#( .
# 4
8 R 7+% % 2 " #
" ' - - . S
" 1 #
' 8 R " # 7+% % /" S
G . # "
-" # - # # 1
-) 4
# " # P Q P
- ' Q P Q "
(
% P9::HQ . # .
R
-1 1
, "
# ' #
# .# " # '
- -
-# #
# " ' # " ' = ,
# - P# @ G HQ
% ' 7+% % 1
% R
#
P Q # P . QS P= 9::K FQ
, ,. 8 7 7+% % P9::G L 9:E:Q
- 4 '
# b
% - 4 > " & "
/ # 7 # /"
U - P9::M"Q R " !
% /" . '
# # # /" S P 9Q "
R S P 9Q
* / ( . # 4 2 )
P9::KQ8
% , " 3 .
- " # - %
) 2 #
" " V
# # # , 3
'.# # # - 6 . (
# # # " # R
%
#
'
%
/"
%
#
'
%
/"
%
#
'
%
/"
%
#
'
%
/"
----3 ( , K EE .
C 9F 9G #
-" Z # ( W
" #
" #
-" > ,>
-"
PEJJJQ = P9::9 Q 4 "
R " '
" ' S P HGQ %
R 4 # " ' - " '
)) S P HGQ
)) .
- " # #(
# #
) = P9:::Q # 4
- ' # # +
4 ' ( R """" ---- PPPP
- $Q # - 4
- $Q # - 4
- $Q # - 4
- $Q # - 4 S
c d P EG9Q
'. "
-" - # 4
( ' - "
C 9F + ) ) - L E
K
K ## '' ## 11
-- bb
7+& *76+@+)%X] 7 % = 7 36% %7 %=% %7 = 7 76%7 %@+=&%6+U%7
3Y *76+@+)%X] 7 % = 7 36% %7 %=% %7 = 7 76%7 3 5%6+U%7
I , > " #
-# "
# "
-" cFd
, 4 ( " # '
# " " #
-, ( '
' " # , %
.#
, # ' "
- . .
#
" ) " .
# O
.
EE , 7 " # '
(
# 4 # c9d
, . ) 7+% %
# " ' c9d
, " . .
, % ' . "
" " "
# #
, . # #
, 6 2 " ' " #
, " .
C 9G + ) ) - L 9
E
EEE '' "" ##
"
" ## -- bb
=7 )6+U%@%U =nU D =7 )6+U% 7@%U =nU D
, " # '
" # - cMd , % (
' " "
, # "
"
# # " #
, % - " #
" % '
#
--7 "
" # . #
" # # #
, % " # V "
4 #( " c9d
, + ' R
S #
, ' #
7+% %
,
-7+% %
, 3 7+% % - ' ' . &
" # 4 , "
" ' #
, # (
" )) - 8
E " # " 7+% %
-4 PC 9FQ
( # 7 ,
-8 R 4444 ( " # '
# " " # - S c d
# (
# 8 R . !
# " ' S R 2 " ' " # S
R " S R!
# S
8 R " . .
S
9 )) C 9G (
8 # # .# 7+% %
" # - # Z
# R
7+% % - ' ' . S
" - " #
1 "
-# 7+% %
F #( = 2 )
P9::KQ 1 7+% %
7+% % "
# " # 3 .
. 6 # R
S P , > Q " #
# # " 1 " #
) 7+% % # 2 " #
P " , QP JIQ
& 1 2
Z
" ' , + - 1 #
# " # # # ' P
# Q % 4 #
IHa . /" P
" ( # ' # Q '
" # 2 "
- # #
# ' # P JKQ
% " 2 " "
-- " ' Q - 4
" # 7+% % Z "Q "
- 7 # # " / Z Q
#
# # ' Z '.
" #.# 1
- - #
- ' , . P Q ,
# #
-# # " 1 b
% #
'
%
/"
2
% #
'
%
/"
2
% #
'
%
/"
2
% #
'
%
/"
2
""""
3 ( , J EF EG EH EM .
C 9H 9M 9I 9K 9J #
# - " ) .
" ' 7 # /" 6 # - 7
.# 4 " '
# .# 1 .# #
. '
3 " ' # " #
" " - ' #
# # 2 #
-7 W
1 #
# - 4
% (
" ' " "
# # -
-6 # 4
" P5 2 T & i 9::IQ
. / 2
" ) " # "
-.
" ( " - b
C 9H + 3 # ) 2 L E
JCC ## ## ## -
-#
# bb
=7 )6+U% @%U =nU D s 0+76t3)+% 0 )6%6+U%7
7 3U DU+& 36 = @+77+ 3%D
=7 )6+U% 7@%U =nU D s 0+76t3)+% 0 )6%6+U%7 7 3U DU+& 36 = @+77+ 3%D
, # #
'
. '
-, + # #
' (
W " % /"
, " #
( 4
, & .
, % "
-# #
#
, 7 # cGd
, cFd
, @ 1 #
, 3 L " '
, % 7+% %
" # #
# # ))%
) #
' #
# #
- 3
+
, R S
E: E: P
#
Q # # 2
# 2
