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MESTRADO EM: MARKETING CORPORATE SOCIAL RESPONSIBILITY: AN EMPIRICAL ANALYSIS OF PORTUGUESE SMEs

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1 INTRODUCTION

1.1 Introduction

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(14)

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1.2 Purpose

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T I ) C .B>-C 4$?-J$

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1.3 Academic Relevance

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(16)

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1.4 Empirical Relevance

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(17)

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1.5 Problem Statement

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71 5 99 9$ 1 96 1 9 ' 71 1 # '9 56 44 31 7

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1.6 Research Questions

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5G 3 ) $ 3' 9 9 7 1 6 D '' 5 8 9 1

5G 3 ) . 1 ) ' 9 6 # @ 8 9 H H I,---J 9 ' # $

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31 @ ,$. ;1 1 4 # 7 # 1

(18)

.A

31 @ ,$, ;1 1 4 # 7 # 1

7 # ) # D 5 9 7 9 7 O

5G 3 ) / 7 8 ' : 7 8 ' 4 # 3

3 ' $

31 @ / 1 3 ' 5 D 7 8 H

D 9 9 4 # 3 9 3 O

1.7 Outline of the Thesis

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4 3 ' 96C 1 3 9 3 9 7 ' G # 3 C 1 31 L 9

1 ' # 1 1 $

1 4 , 4 ) 9 ' ) D # C # 1 3' 3 ' 1 9

4 4 3 ) $ 1 31 4 3 3' 9 D 1 4 ) 4 3 ' 9 3 3 7

7 ' 9 $

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5G 3 ) C 31 L 9 164 1 $

1 4 < 3 1 1 9 ' 76 # 1 96$ 3 '' 3 ) 6 4 E

1 E 7 # 1 1 # 1 4' 31 9 L 9 7 C 1

3 ' D E$

1 4 = 4 ) 9 1 # 9 7 # 1 96C 4 6 1 9 7 41 3 # 1

4' 9C 1 7 3' 9 1 3' 4 7: 7 8 '

(19)

.B

1 4 > 3 3' 9 1 96H 5G 3 ) C 4 ) 9 1 7 ' 9 3 9 3

4' 3 # 1 # 9 7 C 96 ' 9 # 31$

1.8 Conclusion

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31 3 9 3 9 4 3 ' 9 ' # 1 1 $ 1 2

31 4 D '' # 1 9 ) ' 4 31 # 1 4 3 9 4 ) 9 9 4 71 D1

C # 3 C 1 D 9 E 56 1 7 3 2 9

1 71' 71 1 9 ## 3 3 3 7 1 7 8 ' 4 # 3 9 3 # 31

(20)

,-2 LITERATURE REVIEW

2.1 Introduction

4 3 ' 4 5 ' 6 1 'D 6 5 D1 ) 7 3 3 4

# '9 # 96C 1 5 ' ) 31 ' '' ) 1 D '9 D1 5 9

5 7 9 9$ 31 1 C 5 9 1 D D E 9 33 9 7 1 D ) DC

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1 '# 3 6 7 C D1 31 7 ) 5 1 D1 ' D # 5 3 3 4 9

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7 9: 4 9 # # 1 3 3 4 D1 31 ' ) 9 D 1 )

) 6 # 9 # 9C 31C 1 31 # 9 7 5' C '': 5 3 7C

1 ' 3 9 # # 1 3 3 4 # 3 ' 4 5 ' 6 '' 3 1 4

9 6 $

2.2 Corporate Social Responsibility: The Origin of a Concept

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4 3 ## 5' 1 D1 D 3 C D1 D C # 3 C 1 5' 7

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2.4.1 The Prevailing Concept

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3 RESEARCH MODEL

3.1 Introduction

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1 # '9 # C 5 3 ) :7 D 7 9 4' D1 31 4 '' 9

3 ' 7' 7 3 5 3 ) :7 D 7 3 3 C 31 4 E 1 # '9 # 3 '

4 5 ' 6 9 1 5 5 3 # 1 3 3 4 56 1 5 9 4

3' 1 71 L ' 6 # ' # # 1 1 4 4 ' D1 ' 9 1

(43)

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D 31 # 5 7 1 7 G 6 # 1 7 5

9 I 33 7 # 5 B=Y # 1 5 9 J 9 C 31C 1

3 # 1 7 3 6 D 1 1 7 3 ' ) 4 3 $

3.3 Research Objectives

1 4 4 1 1 9 3 5G 3 ) 1 # 5G 3 ) 1 ) ' 9 6

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7 C # D1 31 ' 9 # 3 ' 9 3' '6 1 '9 7 R 1

3 9 5G 3 ) 1 4 3 4 # 7 5 1 D 1 1

D 9 5 9 ) D 7 9 7 3 ' 4 5 ' 6 9 1 3 9 5 #

4 4 3 ) # 3 ' ) ') C 56 ' 3 7 1 9 ## 3' # 7 8

D 1 1 4 3 ) L 9 1 9 'R 1 1 9 5G 3 ) 4 # 9

3 ' 5 D 1 3' 4' 3 9 1 H 4 # 3 9 3 C

D1 31 S # 5 ' 6TC S ) TC S ' TC S E 1 TC S '

T 9 S ' D 1T$ 1 5G 3 ) 9 31 L # 1 1

(44)

<<

! <* 3 2 E . % 3 A!

Research Model

1 31 9 ' 5 9 @ 8 9 H H I,---J 96 C

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31 4 7 9 ## ) D $ 1 D 2 9 ) 9 1 9 ' 1

44 2 # 1 4 3 ) ) 5' $ 1 1 8 ' 2 9 # 1 7

# 4 5 ' 6 7 8 3 31 1 ) 3 3 7 3 ' 4 5 ' 6C

# 1 DC 3' 3 ' ) D1 31 7 8 H '6 3 3 1 '9

5 2 8 4 # C 5 9C 3 4 6 ) C D1 31 7 8

1 '9 4 5 ' 6 1 3 6 D1 1 6 4 $ 1 ) 3 ' 2 ' 9 1

4 3 4 1 7 8 1 ) 1 3 L 3 ' 7 # 3 ' 3 C

# 3 4 3 4 C D1 31 3 9 9 3 1 3 4 6C

. 1 ) ' 9 6 #

1 9 ' 1 3 2

# 7 $

, 3 1 4 #

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D 1 1 9 '$

/ 7 8 '

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<=

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1 7 8 C ' 7 # ) $ ' '6 1 9 ' ' ) #

L 9 D1 31 7 8 3 5 9C 1 3' 3 ' ) D L 9 C 1

3 3 3 ) D L 9 C 1 41 ' 1 4 3 L 9 9 1 9 ) D

L 9 $ 9 ' 9 9 3 4 31 # 1 L 9 4' # 5' ,:>$

! =* 3 # %

3 @ 8 9 H I,---J

3.4 Research Hypotheses

31 5G 3 ) 1 4 31 L ' 9 C 9 1 D 6C

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7 C 1 33 4 3 G 3 # 1 ) ' 9 6 # 1 9 ' 1 3 2 #

7 $

F .$. 1 D ) 9 3 44 7 1 ) ' 9 6 # 1 9 ' 1 3 2 #

7 $

5 1 1 31 L 9 ) 7 # 1 3 9 5G 3 ) C #

164 1 7 C ' 9 31 # 1 # L 9 # 1 9 ' 9 1 #

D 9 3' 3 ' ) DC 3 : 3 3 ) DC 41 ' 1 4 3 ) D 9

9 ) D$ 1 33 4 3 # 31 164 1 9 4 9 1 2 3 #

3' # 7 8 9 1 4 3 ) L 9 $

F ,$. 1 C D 1 1 3 2 # 7 C 3' 9 D 9 1

3' 3 ' ) D # $

F ,$, 1 C D 1 1 3 2 # 7 C 3' 9 D 9 1

3 : 3 3 ) D # $

F ,$/ 1 C D 1 1 3 2 # 7 C 3' 9 D 9 1

41 ' 1 4 3 ) D # $

F ,$< 1 C D 1 1 3 2 # 7 C 3' 9 D 9 1

9 ) D # $

1 31 L 9 ) 7 # 1 1 9 5G 3 ) C 2 164 1

7 C ' 9 31 # 1 2 4 # 3 9 3 S # 5 ' 6TC S

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7 8 D 1 1 9 '$

F /$. 1 3 ' 5 D 7 8 H 4 1 9 ' 9

4 # 5 ' 6

F /$, 1 3 ' 5 D 7 8 H 4 1 9 ' 9

)

F /$/ 1 3 ' 5 D 7 8 H 4 1 9 ' 9

'

F /$< 1 3 ' 5 D 7 8 H 4 1 9 ' 9

E 1

F /$= 1 3 ' 5 D 7 8 H 4 1 9 ' 9

3'

F /$> 1 3 ' 5 D 7 8 H 4 1 9 ' 9

' H 7 D 1$

3.5 Conclusion

; 1 1 31 9 ' 4 # 1 96H 9 # 1 4 C

5 3 3' 9 9 1 4 7 1 1 1 C # ) ' 9 1

9 'C 3 9'6 3 1 3' D 1 1 9 ' 9 # ''6 4 ) # 1

3' 4 9 C # 3 C 3 7 # 3 9 ## 3 1 7 8 '

4 # 3 9 3 $ 5' /:. 31 F64 1 4 6 1 ' # 164 1

9 1 ' 1 96H 5G 3 ) $

1 2 31 4 D '' 5 24' 9 1 1 9 ' 76 # 1 96C 1 4'

(48)

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5G 3 ) 31

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1 3 2 # 7 $

, ,$. 9 ,$,

F ,$. 1 C D 1 1 3 2 # 7 C 3'

9 D 9 1 3' 3 ' ) D # $

F ,$, 1 C D 1 1 3 2 # 7 C 3'

9 D 9 1 3 : 3 3 ) D # $

F ,$/ 1 C D 1 1 3 2 # 7 C 3'

9 D 9 1 41 ' 1 4 3 ) D # $

F ,$< 1 C D 1 1 3 2 # 7 C 3'

9 D 9 1 9 ) D # $

/ /

F /$. 1 3 ' 5 D 7 8 H 4

1 9 ' 9 4 # 5 ' 6

F /$, 1 3 ' 5 D 7 8 H 4

1 9 ' 9 )

F /$/ 1 3 ' 5 D 7 8 H 4

1 9 ' 9 '

F /$< 1 3 ' 5 D 7 8 H 4

1 9 ' 9 E 1

F /$= 1 3 ' 5 D 7 8 H 4

1 9 ' 9 3'

F /$> 1 3 ' 5 D 7 8 H 4

(49)

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4 METHODOLOGY

4.1. Introduction

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' 9 7' 9 1C 5 1 3 2 D ' ' 9 # 4 3 ' 7C

4 ) 7 1 ) ' 9 6 # 1 9 ' 4 1 # '6 # 3 2 I & 8 9 K 8C

,--=J 9 1 3 2 # 1 99' 9 ) ' 4 7 3 C '6

5 C 6 9 % 9 I% ' C 9 9 ': C ,--AJ 4 ) 9 7 3 7 7

4 ' 6 ' $ 1 44 31 D 1 9 4 9 1 96 1

D 9 3 ' 4 5 ' 6 E 56 7 '' 9 9

4 I J$

4.2 Sample and Questionnaire design

1 31 D 3 9 3 9 7 4' 3 4 7 =-- '' 9 9

4 ' 3 9 # 2 H 7 8 ' 7 # 7 'H .--- 5

'' 9 9 4 I Z,B>C 3 5 ,--AJ 3 4 7 4

# ) 6 7 # 1 3 6 3' 9 7 9 9 8 ' 9 $ 1

L D ?1 9 A1 # 4 5 9 D # '' D 9: 4 56 : '

3 3 ) 7 9 3 7 4 $

1 4 3 ' ) 9 3 D 5 9 7 4 'C '#: 9 9

L C 9 ) 9 9 / 9 3 3 I # 44 9 2 ,J$ '6C 5G 3

D E 9 ) ' ,= 7 9 7 D 9 7 # ' 7

(50)

=-' 5 9 56 @ 8 9 H I,---J # 5 # ' ) 4 ) 9

31 ) I.B?/JC 9 4 9 D E 9 ) ' 31 =

4 E 3 ' # S 7'6 7 T S 7'6 7 T$

1 3 9 3 1 L D 9 7 9 31 3 8 1 3 4 6

9 4 3 ) 4 # 3 9 3 C 1 ' ' D 9 7 = 4

E 3 ' C 9 1 1 9 4 31 3 8 1 L 9 5G 3 $

9 5 # C =-- L D C # D1 31 ./? D 3 ) 9

4 7 4 # ,?C<Y$ 1 3 ) 9 4 3 7 ,, D 5' EC

9 ? D ' 3E 7 1 3 6 # # 3 ' I) ' D

7 9 # ) ' 9 4 JC 31 '6 .-A L D

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3' 9 ) 5 ,/ 9$

=89 6 .

9* 3 ) 9 # 1 7 ' 56 9 4 7 3 ' 4 5 ' 6

4 7

7* 1 3 7 ) ') # 5 3 ' 4 5 ' 6 6 ' 9

3 7 24 3 # 3 6 1 5 3 5 $

<* 3 ' 4 5 ' 6 ## 3 ) 5 # 3 4 7 1 E $

=* 1 '9 ' 8 1 4 # 1 ' 7 3 6 9 1 #

1 '9 4 9 3 ' $

?* 3 ' 7 ' 1 ' 96 4 31 3E 5 5 1 ) 9

3 6 # 5 5 ) ') 9 3 ' 4 5 ' 6 4 7 $

@* 5 1 ' # 3 ' 4 5' 3 5 4 # 5' #

5 $

C* 7 ' ## 3 5 5 1 ) 3 ''6

4 5' D 6$

G* 1 1 ) # ' 9 ') 3 ' 4 5' $ C 5 1 '9

(51)

=.

=89 6 . : ! %;

H* 1 '9 3E' '6 1 3 ' 4 5' 1 3 9 56 D

3

9I* 3 ' 4 5 ' 6 4 7 6 5 1 '4# ' 9 3 7 7 4 5'

5 1 ) 56 5

99* 1 ' 96 ' 9 9 1 '9 H E 1 4 5 '

97* 1 1 3 6 6 9 ' 7 7 3 ' 4 5'

4 7

9<* 3 6 24 3 5 1 '4 ') 3 ' 4 5' D '' 4 9 3

7 9 9 ) 3

9=* 4 '6 3 3 9 3 ''6

4 5' D1 9 3 '6 3 3

9?* 4 3 ' 3 4 7 3 1 '4 # ) 5' 7 # 5

9@* 1 9 # 4 5 ' 6 3 6 4 # E 7 4 #

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3 6H 4 5'

9G* 5 1 7 3 ' 4 5 ' 6 6 1 ) 3 9) 7 )

5 1 9

9H* # E 5 5 ) ') 9 3 ''6 4 5' 4 7

' 96 9 7 56 3 4'6 7 D 1 3 ' 7 '

7I* 3 ' ) ') 6 5 3 9 ' 1 7 ' # C # 1 1 71 3

) ') 9 71 1 D # 5

79* 1 '9 3 9 ' # D 7 D 1

5 ) 3 3 6$

77* 3 6 24 3 5 3 5 3 3 7 D 1 '6

3 3

7<* 6 # 7 1 3 # 3 ' ) ') 3 6C 5 6

D E 7 D 1 1 4 5' 3

7=* E 7 5 5 ) ') 9 6 3 ) 6 1 1 E 7 4 #

' E '6 E 3 6 D ## 1 1 5

7?* D E 5 # 2 3 ' 4 5' 3 9 56 1 9

D1 31 1 ) 4 # 4 '

(52)

=,

4.3 Statistical Treatment

4.3.1 Sample Characterization

# 6 9 4 3 ' '6 C 5 1 1 7 8 9 L 9 5G 3

31 3 8 9 D1 ' $ 7 8 4 9 # '9 # 3 ) 6C 5

) ' C 3 4 6 7 C 5 # 4' 6 C 2 3 # 3 ' 4 5 ' 6

9 4 C 2 3 # ## 3 ' ' 3 9 # 1 3 9 4 5' 3 # 3 '

4 5 ' 6 4 $ L 31 3 8 9 56 7 9 C 7 C D E 7

3 4 6C 9 3 9 7 C 4 3 4 6 9 D1 1 4 3 4 6

' 9 D 1 E 7[ 3 ' 4 5 ' 6$ D 9 7 ) 7

9 9 9 9 ) # 3 ' ) 5' 9 ) ' 3 9 ' )

4 3 7 # : 3 ' ) 5' $ 1 4' D '' ' 5 31 3 8 9 # 1

3' '6 C 56 3' 5 1 4C 9 1 71' 71 1 3' H 9 ## 3 $

4.3.2 Factorial Analysis

5 7 ' 71 1 99 9 9 D 1 1 D 1 ,=

5 # 9C 24' 6 # 3 ' '6 D 4' 6 9C D 1 ) 2

1 7 ' ' # 3 ' 4'6 # 9 7 $ 9 5

33 4 9C 1 3 ) 9 # 3 D 31 3E 9 # 1 # '' D 7 3 I@ 8 9

H C ,---J

.$ 1 ) ' # 31 7 ) ' 7 1 .$-$

,$ 1 # 3 ' 9 7 # ) 2 # 31 # 3 7 1 -$/$

/$ 1 ) 3 24' 9 56 '' # 3 7 1 <- 4 3 $

(53)

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C .C-= <C,- >-C,,

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5 L '6 C 9 # # 3 ' 9 7 1 3 3 ' 3 ## 4 # # 3

5 1 4 D -$=$

: 6 : 'E 9 -C?.. D1 31 4 ) 9 9 L 36 #

1 4' 9 ' H # 41 3 6 4 ) 7 ' 1 4 5 D ) 5'

I4\-C---J 1 D 5' <:<C 4 ) 7 1 9 'H ) ' 9 6 # 7 $

' 5 ' 6 '6 7 5 31H '41 D 1 44' 9 7 ' 9 6

31 # 3 H 4 3 ) 3 ' C 5 D 9 3 9 9 5' #

'6 I 5' <:/J$ = I 3 ,J 9 .A I 3 /J 1 9 1 3 ' ) 9

# 1 ' 5 ' 6 '6 1 3 D 44 9 1 1 # 1 4 3 )

# 3 9 31 7 ) '6 ) ' 9$

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7 =C <C .> -C>,. 33 4 5'

(54)

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4' 6 9 D 1 3 #' 3 D 1 2 2 3 1 9 '6 7 ) 5' 1

# 9 31 2 3 9 # 3 $ 2 3 9 # 3 4 9 5' <:=$

=8? " ! ! # >

D % % & .

%

9I 3 ' 4 5 ' 6 5) ) 9 9 7 # # 9 3 6

7 'J

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E 7 5 5 ) ') 9 6 3 ) 6 1 1 E 7 4 # ' E '6

E 3 6 D ## 1 1 5 ## I 7=;

C>A?

D E 5 # 2 3 ' 4 5' 3 9 56 1 9 D1 31 1 )

4 # 4 ': 7?;

C>,B

3 6 24 3 5 3 5 3 3 7 D 1 '6 3 3

: 77;

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3 ' ) ') 6 5 3 9 ' # 1 7 ' # C # 1 1 71 3 ) ') 9

6 1 D # 5 : 7I;

C=??

1 '9 3E' '6 1 3 ' 4 5' 1 3 9 56 D 3

: H;

C=/=

7I 1 4 5 ' 6 3 6J

3 ' 7 ' 1 ' 96 4 31 3E 5 5 1 ) 9 3 6

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1 '9 ' 8 1 4 # ' 7 3 6 9 1 # 1 '9 4 9

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5 1 ' # 3 ' 4 5' 3 5 4 # 5' 5 : @; C>B,

3 ' 4 5 ' 6 ## 3 ) 5 # 3 4 7 E : <; C>B,

5 1 7 3 ' 4 5 ' 6 6 1 ) 3 9) 7 ) 5

1 9 : 9G;

:C=/<

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6 # 9 1 3 # 3 ' ) ') 3 6C 5 6 D E 7

D 1 1 4 5' 3: 7<;

C?=,

3 ' 4 5 ' 6 4 7 6 5 1 '4# ' 9 3 7 7 4 5' 5 1 )

56 5 : 9I;

C>?-?I 1 '9 9 3 '6 3 3 J

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9 3 '6 3 3 : 9=;

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1 '9 3 9 ' # D 7 D 1 5 ) 3

3 6: 79;

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1 3 7 ) ') # 5 3 ' 4 5 ' 6 6 ' 9 3 7

24 3 # 3 6 1 5 3 5 : 7;

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1 3 ' 1 ) # ' 9 ') 3 ' 4 5' $ C 5 1 '9 D

6: G;

C=BA

CI 1 1 3 6 6 9 ' 7 7 3 ' 3

4 7 J

1 1 3 6 6 9 ' 7 7 3 ' 3 4 7 : 97; C?/,

GI 3 ' 4 5 ' 6 1 5 # C 5 7 L 9J

3 ) 9 # 1 7 ' 56 9 4 7 3 ' 4 5 ' 6 4 7 : 9; C?>,

4 7 9 5 9 1 1 6 3 ## 3 ) '6 3 5

3 6H 4 5' : 9C;

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3 . 3' '6 4 1 3' 3 ' ) D # 3 ' 4 5 ' 6 D1 31

7 8 1 '9 E 6 1 4 5 ' 5 6 9 3 3 C 1

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(56)

=>

3 , 3 4 1 9 ' 76 1 5 1 9 # 4 5'6 3 6

4 # 1 3 3 $ # 3 , #' 3 ) ' 6 4 33 4 D 1

1 D '# # 1 3 6 D1 31 1 7 8 9 9 '

24 # 3 ' 4 5 ' 6 5 6 9 7 ' 6 # $

3 / 3 4 1 #' 3 9 ) D D1 31 3 '

4 5 ' 6 5 9 '6 41 ' 1 4 3 9 ' 76C 5

## 3 ) 4 1 E 3 4 ) C 3 3 5 # 9 4 # $

3 < 3 5 4 9 1 3 # 7' 3 7 3 ' 4 5 ' 6C 5 1

1 7 8 1 D '' ## 1 7' 3 7 7 D 1 1 ) '' 4 5' 3 9

4 5'6 # 3 7 ' 1 # C 9 1 3 ' 9 ) '

3 2 1 D '' 5 # # 3 7 # 5' 4 5' 4 3 3

1 3 '9 9 3 7 # 1 4 5' 5 1 ) $

3 = 1 3' 3 ' ) D D1 31 1 5 1 '9 # 3 3 '6

1 3 3 9 $

3 > 4 3 3 # 3 6 D1 31 5 E 9 9 4

4 5' 4 3 3 C 5 1 D 9 7 9 ''6 1 # $

3 ? 1 5 9 1 ) 1 3 6 ' 9 3

3E' 1 3 3 9 # 3 >$

3 A 3 4 D 7'6 ' 9 1 3 5 4 9

3 ' 4 5 ' 6H : 3 3 5 # 1 3 5 31 ) 9 1 71 4 5'

4 3 3 # 1 3 4 $ 3 A 3 ' # 1 '#:3 3 ' 3E #

7 # ' 56 7 7 $

1 # 3 ' '6 D 3' 1 1 # 3 D 2 3 9 0

3 .C 3 , 9 3 / 0 1 4 D 44 ) D # 3 '

(57)

=?

7 T ) DC ' 7 9 D 1 :3 4 4 3 ) I 3 4 7 D 1 '# 5 1

1 ) 5' # 1 31 9 'JC D1 ' 3 , 4 1 5 9 ) D D1 31

5 4 # ' 7 3 6 9 1 C 1 D 6C 4 5 ' 6

D 9 C 9 3 / 4 5 # 4 4 3 ) #' D 7 #

) $ 1 # 3 D '' 5 1 ' 71 D1 31 7 3' D '' 5

4 9$

4.3.3 Cluster Analysis

: ' D 9 3 D 3' ) 5' # 7 5 1

3' # 5 L 31 3 8 9 4 7 D 1 1 9 '$ #

## C 1 3' '6 D 7 @ 8 9 H H # 7 4 C 1 D )

9 3' 9 D 3' 3 ' 3' 7 9C ' 7 9 D 1 8 : ' )

3' $ 1 3' 4 L 9 '6 D 4 9 5 # I% ' C

9 9 ': C ,--AJC 5 9 D 1 1 4 # 1 7 '

9 ' 1 3' ' D 4 9C # D1 31 ' 9 9 9

3' 3 ' 3' C 7 ' 7 9 D 1 8 : ' ) 3' C 1 D 3'

' C # 9 9 3' 3 ' ) DC D 1 '9$ :* ' # * 5'

D 9 71 4 4 7 9 1 ' ) # 3' 4

I 5' <:? ' '

'6 # 1 # ' 3' 3 # 1 3' I 5' <:? ' '

J ) ' 1 1 6 9 9 ' 9 1 1 # 3 2 3 9 ' C

4 7 44 7 ) D 1 4 9 7 $ ' . 7 8 H 3

(58)

=A

D1 31 5 1 4 5 ' 6 3 6 9 3 C # 3 C ## 4 3

5 # $

7 8 1 3' 3 9 1 71 31 / I 3 '

4 5 ' 6 ## 3 ) 5 # 3 4 7 E JC .> I5 1

9 # 4 5 ' 6 3 6 4 # E 7 4 # JC > I3 5 1

' # 3 ' 4 5' 3 5 4 # 5' 5 JC < I5 1 '9 ' 8

1 4 # ' 7 3 6 9 1 # 1 '9 4 9 3 ' JC ./

I 3 6 24 3 5 1 '4 ') 3 ' 4 5' D '' 4 9 3 7 9 9

) 3 JC ,/ I56 # 9 1 3 # 3 ' ) ') 3 6C 5 6

D E 7 D 1 1 4 5' 3J 9 A I 1 3 ' 1 ) # ' 9 ')

3 ' 4 5' $ C 5 1 '9 D 6J$ 1 1 1 9C 7 8

' , 1 ) 3' 3 ' ) DC 3 D 1 1 3 4 3 .C 7 1

5 1 '9 '6 3 3 '# D 1 E 7 4 # 9 D E 7 # 3 3

7 D 1C 9 D1 31 1 7 1 3 1 7 8 $

7 8 3' , 3 9 1 71 31 ,= I D E 5

# 2 3 ' 4 5' 3 9 56 1 9 D1 31 1 ) 4 # 4 'JC .A

I5 1 7 3 ' 4 5 ' 6 6 1 ) 3 9) 7 ) 5

1 9 JC .. I5 ' 96 1 ' 9 9 1 '9 E 1

4 5 ' JC B I5 1 '9 3E' '6 1 3 ' 4 5' 1 3 9

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(60)

>-4.3.4 Position in the Model

7 # 3 3 # 3 , 9 3 / D 9 5 1

3' 1 9 ' I 5' <:AJ$ 3 , I5 1 4 5 ' 6 3 6J

4 ) # 1 1 8 ' 2 0 5 9[ D 4 3 # : 9 3 /

I5 1 3 3 4 'J 4 ) # 1 ) 3 ' 2 0 5 # [3

4 4 3 ) # $ 3 . 1 # 3 C 5 3 '9 H 5 9 3 4

D 1 '# # 5 1 2 # 1 9 '$

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! 9 ! 7

9 :-C>>>>> -C?/>.-B

7 -C,-B=-/ :-C,/.//

< -C/<<A-= :-C/A-?,

= :-C-<-B -C-<=.>.

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@ :-C-=.// -C-=>>A

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1 4 # '' D 71'6 1 4 3 9 # F 9 + 8 I,--AJ D1

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; 1 5 1 3 ## 3 # 3 3 C ' . 4 9 ' 7 9 1

9 ) D L 9 C 9 ' , 4 9 ' 7 9 1 3' 3 ' ) D L 9

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(61)

>.

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! 9 ! 7

K 0,21 -0,23

5 0,34 -0,38

4.3.5 Organizational CSR Orientation – Organizational Performance

Correlation

; 1 4 3 # 9 7 1 99 3 ' 5 D 3' H 4 1

9 ' 9 1 9 3 # 7 8 ' 4 # 3 C 4 H 3 '

3 ## 3 D 4' 6 9 3 ) 6 3 ' 7 # 3 3 5 D 1 ) 5' C

5' <:.-$ 4 D 9 5 3 1 ) 5' D # 9

# '' D 9 5 $ 1 7 # 3 3 D 9 =Y 9 .-Y ' ) '

) '$

=89I & >

! 9 ! 7

4 ] 3 '

3 # 3

3 ' 7 # 3 3

" L /CA= /C<< :C,=B C-..

! . : ; L /C>= /C<, :C.>> C.-=

L /C>, /C=? :C->< C=//

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L <C-A /C=> :C/>?

C---( 6 3L /C<B /C/A :C-?> C<><

(62)

>,

1 # 5 ' 6 9 ' D # 9 3 ''6 7 # 3

-C-= ' ) 'C 5 '6 ' D # 9 7 # 3 -C-. ' ) 'C 4 ) 7

7 # 3 3 ' 5 1 9 3 5 D 1 3' H 4 1 9 ' 9

1 7 8 ' 4 # 3 # 1 3 4 4 7 1 4 3 ) 3' $

4.4 Conclusion

1 1 9 ' 76 31 4 24' 9 9 4 1 ) 6 4 # 1 4 3 1

96C 1 9 7 # 1 L C 1 31 3 8 # 1 4' C 1 # 3 '

9 3' '6 9 1 31 # 3 ' D 1 1 7 8 ' 4 # 3

9 3 $ 1 1 5 # ) 6 4 E 1 $

1 2 31 4 D '' 9 ' D 1 1 4 3 ' '6 9 4 # 1 9

(63)

>/

5 FINDINGS

5.1 Introduction

1 ' 31 4 C D 9 3 3' 3 7 9 # 3 ' D EC 31

4 7 9 ## 7 8 ' 4 4 3 ) C 9 1 71 3 '

7C 7 # 3 9 ## 3 D # 9 7 8 ' 4 # 3 9 3 #

1 D 3' C 4 ) 7 1 9 ## 4 4 3 ) 3 C # 3 C #' 3

7 8 ' ' $ 1 31 4 D '' 9 ' D 1 9 3 7C '68 9 3 # 7

1 # 9 7 D 1 4 ) 9 $

5.2 Demographics of the Organizations

7 4 C 4 E D 1 4' 1 96 5 9 4 $

1 4' D 31 # 2 H 7 8 ' 7 # 7 5

4 ) 9 9 3 : 3 'C 7 ' 4' $ 5' =:. 1 D C D 1

1 23 4 # D 3 I '' ' 9 4 C 9 F ' 9 9 9 6J ''

3 4 9 1 4' $ 1 ' 3 D 1 1 96

9 E ,--=C 71'6 ) ' 7 1 # '9 # 3 ) 6 4 # ' I C

9 ') C ,-->JC ' 1 71 1 96 3 4 ' # 1 9 '

(64)

><

?89 4 > % .

% . ! "

7 3 ' 9 7 : 9 6 A ?C<.Y

; C ' 3 3 6 9 7 . -CB/Y

' '' 9 4 4 - -C--Y

3 .= ./CABY

3 # 5 ' ) 1 3' B AC//Y

3 # ' 3 : ' 3 3 . -CB/Y

3 ./ .,C-<Y

9 9 5 .- BC,>Y

' 9 5 , .CA=Y

9 C # 9 7 41 3: . -CB/Y

F ' 9 # 9 9 6 - -C--Y

5 C 3 E 9 # . -CB/Y

3 9 ' 3 3 ' = <C>/Y

' 3 3 9 5 ' 76 .- BC,>Y

'' 3 9 : '' 3 ' , .CA=Y

1 3 3 ' 4 9 3 / ,C?AY

1 6 < /C?-Y

) 3 B AC//Y

2 ' / ,C?AY

4 9 9 5 = <C>/Y

' 1 9 ' 1 . -CB/Y

[ = <C>/Y

' .-A .--C--Y

1 4' D 9 D # ) 3 4 7 1 ' 7 7 8

D 1 1 9 7 # 9 9 '' 4 C D 5 24 3 9 1 ) 1

L # 1 4' IA=YJ 1 9 3 # .- =- '' 1 D

5' =:,$ 7 8 ' 7 3 1 4' 4 6 ) '6 9 5 9C D 1 4 E

D 1 1 .- .B 6 I,?YJ 9 ,- ,B 6 I,/YJ$

1 5 # 4' 6 ' ) '6 9 5 9C 1 '# # 1 7 8 1 ) 7

(65)

>=

'6 / # 1 7 8 I/YJ 4 9 9 4 9 9 4 C ./

I.,YJ 9 ' 7 9 31 E 4 5' 4' 6 D E7 4$ 1 ) G 6

# 1 4' IA=YJ 4 9 1 $

1 4' C 71'6 <-Y 4 9 # ' ' 3 9 # 1 3 D 1

1 3 4 6 9 '6 = 7 8 4 5' 1 9 3 ' 4 5 ' 6 4 C D1 31

3 7 D 1 5 C ) 9 9 1 H I,--=J 24 3 C D1 1 6 1

7 'D 6 4 5' 1 1 ) # 9 4 ) 9

# 1 7 ' 4 5' 3$ 1 3 '9 1 7 1

31 ' 1 4 9 3' 1 # $

?87 4 > &3

! ! 1 , '' . -CB/Y

, .- '' .- BC,>Y

.- =- '' B, A=C.BY

1 =- '' , .CA=Y

[ / ,C?AY

' .-A .--C--Y

4 -:B 6 .= ./CABY

.-:.B 6 ,B ,>CA=Y

,-:,B 6 ,= ,/C.=Y

/-:/B 6 ./ .,C-<Y

<-:<B 6 ., ..C..Y

=- 6 .< .,CB>Y

' .-A .--C--Y

! & =- ' /, ,BC>/Y

=.:.-- ,. .BC<<Y

.-.:.=- ,> ,<C-?Y

.=.:,-- ., ..C..Y

1 ,-- .> .<CA.Y

[ . -CB/Y

(66)

>>

?8< 4 > &3 : ! %;

D &

9 4 9 4 / ,C?AY

4' 6 [; E7 4 4 5'

./ .,C-<Y

B, A=C.BY

' .-A .--C--Y

D # ! %

3

<, /ACABY

>> >.C..Y

' .-A .--C--Y

3 4 &! 3

& M

= <C>/Y

.-- B,C=BY

[ / ,C?AY

' .-A .--C--Y

5.3 Demographics of the Respondents

1 7 # 1 4 9 ) 7 <, 6 I \.-CA,JC 4 9

5' =:<$ 1 G 6 # 4 9 33 4 44 I//C>YJ 99' I<,C.YJ

7 G 5 4 C 9 1 1 6 1 ) 4 1 4 3 ) 7 8

) 7 ., 6 I \BC//J$ 71'6 1 '# I<=C/YJ # 4 9 1 9

E 7[ ' 9 4 $ 3 4 ' 1 L # 1 4'

I?,YJC ' ) 7 '6 L D I,AYJC 9 ) 1 '# # 1 4' 1

(67)

>?

?8= & % &3

. E & 9 !" /> //C//Y

3!" <= <.C>>Y

,> ,<C-?Y

! 6 )

3 & = 6 ' // /-C==Y

>:.- 6 /. ,AC?-Y

..:.= 6 .- BC,>Y

.>:,- 6 ., ..C..Y

,. 6 .? .=C?<Y

! 6 )

3 & ..CA= BC//

# ) N E %

& <A <<C<<Y

=A =/C?-Y

/= 6 '9

6 7 /, ,BC>/Y

/>:<= 6 '9 /. ,AC?-Y

<>:== 6 '9 ,> ,<C-?Y

'9 1 ==

6 ./ .,C-<Y

<,C,A .-CA,

( % ' ?? ?.C/-Y

' /- ,?C?AY

%! 3 7 . -CB/Y

3 9 6 7 .. .-C.BY

# '

< /C?-Y

31 ' 7 .. .-C.BY

F 71 7 == =-CB/Y

7 ,, ,-C/?Y

(68)

>A

5.4 Cluster Analysis

; 1 1 # : ' 1 9 # C 5 3 ) 9 1 1 D

D 9 3 3' 3 D 1 1 4' C 4 7 9 ## 4 4 3 ) #

0 9 9 3' 3 ' ) D I 5' <:? ' '

?8? ! 3 !

!

# 3 &

"

! ! . =/ =,C<AY

, <A <?C=,Y

% .-.

# ?

1 3' 5 1 4 ) '6 9 ) 9 9 7 5 1 3' 3 C D 1 =/

7 8 3 4 7 1 9 ) D 3' I=,YJ 9 <A 3 4 7 1

3' 3 ' ) D 3' I<AYJ 4 9 5' =:=$ 1 4 ) 9 7 )

9 # 1 _ 2 1 9 5 ) 9C 1 7 ' 9 ' 1 4 ' 3 6

1 5 9[ D 4 4 3 ) # C 7 1 1 5 9 ) 4 9

1 7 ) 9 # 1 2 9 1 D ) 1 4 ) 9 $ 1 ' 71 '6

' 7 5 # 4 1 1 1 9 ) D 4 3 ''6 3 D 1

1 ' # 1 96 56 C 9 ') I,-->JC #' 3 7 3 '

4 3 4 # 3 9 4 # 3 # ) C 9 3 '9 5 #' 3

1 7 D 7 41 7 ) 1 4 3 # 3 ' 4 5 ' 6 9 1 5 # 1

) ' C 1 3 9 5 1 ) # # 3 1 ) # 7 8 I 5 '$ ,--=J

4'6 # 4 7 8 7 7 4 5' 4 3 3

I ' 5 '$C .BBAC 3; '' 9 7 'C ,---J$ 1 4 # 1 3' 3

(69)

>B

! =* ! "

5' =:> ) ' 1 1 9 ## 3 5 D 5 1 3' : ' 9

4 ' 3 # 1 7 8 3 D 1 1 4 4 3 ) # $ ' .

7 8 1 ) ' 7 5 # 3 3 9 9 4 I,.YC ) #

3 4 9 # '6 4' 6 D E7 4J 1 ' , 7 8 I?YJ$ '

,< 7 8 I<=YJ 1 9 L 9 4 ' 3 9 # 1 3 C

7 .= 1 3' 3 L 9 I/.YJ$ ' C '6 = 7 8 1 4'

4 5' 1 9 4 C < # D1 31 5 ' 7 7 ' .$

' .

' , -C,.

-C/<

:-C/A

(70)

?-?8@ 6 # % " & . % " & .

! !

! 9 ! 7

! " ! "

D &

9 4 9

4 . .CBY . ,CBY

4' 6 [; E7 4

4 5' .- .ACBY , <C,Y

<, ?BC/Y <= B/CAY

D

# ! %

3

,< <=C/Y .= /.C/Y

,B =<C?Y // >ACAY

3

4 &! 3

& M

< ?C?Y . ,C,Y

<A B,C/Y <= B?CAY

' 3 ' ) D 7 8 33 46 5 1 1 ' D 9 1 71 2

1 1 ) 5' 5 ) ' C 7 8 ' 7 9 5 # 4' 6

I 5' =:?J$ 1 3 5 24' 9 56 1 # 3 1 6 7 7 8 6 5

3' 9 3 3 '# 4 '6 D 1 1 1 : 3 3 5G 3 ) 9 '6

' 99 ' 7: 5 ' 6 76 I 97 '$C

,--AJ$ 1 1 1 9C 33 # 3' 3 ' ) D 7 8 1 1 ) 1

1 71 3 C '9 7 9 7 5 # 4' 6 3 5 24' 9 56 1

3 4 ) 9) 7 9[ 7 9 7 1 '' D 9 1 7 8 7 D

9 5 3 D '' 5' 1 9 1 E 9 '' D ) 9

(71)

?.

?8C 6 # % " & . % " & .

! !

! 9 ! 7

! " ! "

! ! 1 , '' - - . ,C.Y

, .- ''

> ..C/Y < AC/Y

.- =- ''

<> A>CAY <- A/C/Y 1 =- ''

- - , <C,Y

[ . .CBY . ,C.Y

' =/ .--Y <A .--Y

4

-:B 6 ? ./C,Y A .>C?Y

.-:.B 6 .B /=CAY A .>C?Y

,-:,B 6 ., ,,C>Y .. ,,CBY

/-:/B 6 > ..C/Y ? .<C>Y

<-:<B 6 < ?C=Y ? .<C>Y

=- 6 = BC<Y ? .<C>Y

' =/ .--Y <A .--Y

!

& =- ' .? /,C.Y .= /.CBY

=.:.-- B .?C-Y .. ,/C<Y

.-.:.=- .< ,>C<Y A .?C-Y

.=.:,-- ? ./C,Y < AC=Y

1 ,--[ > -..C/Y -B . .BC.Y -C.Y

' =/ .--Y <A .--Y

5.5

Cluster Positioning-Organizational Performance Correlation

; 1 1 5G 3 ) # 5 7 7 ' 71 1 99 3 ' 5 D 3' H

4 D 1 @ 8 9 H H I,---J 9 ' 9 9 3 # 7 8 '

4 # 3 C 4 H 3 ' 3 ## 3 D 9 4 ) 3 '

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