!"
#$
% &
'
()" * +
/
0 1 # 2 3 ) ## 3
0 4 3 ' 4 5 ' 6
0 ' 5 7 8
0 5 ) 6 # 4 '' 9 9 : 8 9 4
0 7 8 # 3 3 4 9 ) ' 4
0 )
0 '' 9 9 : 8 9 4
0 3 ''6 4 5' )
0 4'
<
List of
. $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ ./
.$. 9 3 $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ ./ .$, 4 $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ .< .$/ 3 9 3 ' ) 3 $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ .= .$< 4 3 ' ' ) 3 $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ .> .$= 5' $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ .? .$> 31 @ $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ .? .$? ' # 1 1 $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ .A .$A 3' $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ .B , * ; $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$
,-,$. 9 3 $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$
,-,$, 4 3 ' 4 5 ' 6 1 7 # 3 4 $$$$$$$$$$$$$$$$$$$$$$$$$$$$$
,-,$/ 1 ) ' 4 0 1 ' 3 1 9 4 3 ) $$$$$$$$$$$$ ,/
,$/$. 1 9 # 1 3 $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ ,/
,$/$, 9 C 9 ' 9 D E $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ ,>
,$< 1 9 * D $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ /-,$<$. 1 ) ' 7 3 4 $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$
/-,$<$, 1 # D 44 6 $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ /,
=
/$. 9 3 $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ <, /$, 31 1 $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ <, /$/ 31 5G 3 ) $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ </ 31 9 ' $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ << /$< 31 F64 1 $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ <= /$= 3' $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ <? < F $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ <B
<$.$ 9 3 $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ <B <$, 4' 9 @ 9 7 $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ <B <$/ 3 ' $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ =, <$/$. 4' 1 3 8 $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ =,
<$/$, 3 ' '6 $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ =,
<$/$/ ' '6 $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ =?
<$/$< 1 9 ' $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$
>-<$/$= 7 8 ' 0 7 8 ' # 3
' $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ >.
<$< 3' $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ >, = $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ >/
=$. 9 3 $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ >/ =$, 7 41 3 # 1 7 8 $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ >/ =$/ 7 41 3 # 1 4 9 $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ >> =$< ' '6 $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ >A
>
=$> 3' $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ ?/ > $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ ?=
>$. 9 3 $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ ?= >$, 5G 3 ) 9 F64 1 3' $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ ?= >$/ 7 4' 3 $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ ?> >$< 3 9 3 4' 3 $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ ?A >$= # 1 96$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ ?B >$> 31$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ A->$? 3' $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ A-$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ A,
?
5' ,:. '6 ) ' 4 4 3 ' 4 5 ' 6 $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ ,/
5' ,:, 7 9 7 1 # 3 ' 4 5 ' 6 $$$$$$$$$$$$$$$$$$$$$ ,<
5' ,:/ 1 ) ' 4 1 4 3 # $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$
/-5' ,:< 6 1 3 3 $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ /.
5' ,:= 9 * D 4 3 ) # $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ /=
5' ,:> @ 8 9 H H @ 9 # $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ /?
5' ,:? 4 3 ' 9 9 E 1 7 2 $$$$$$$$$$$$$$$$$$$$$
<-5' /:. 31 F64 1 6$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ <A
5' <:. D 6 ) ' 7 $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$
=-5' <:, 7 ) ' '6 # 7 $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ =/
5' <:/ ' 5 ' 6 '6 # 3 $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ =/
5' <:< 9 ' H # 3 ' '6 $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ =<
5' <:= 3 '6 # 7 H $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ =<
5' <:> 3 '6 # 7 H I3 9J$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ ==
5' <:? ' ' $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ =B
5' <:A 7 3 3 1 ' $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$
>-5' <:B 9 ' 2 * ' $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ >.
A
5' =:. 7 8 H '9 # 3 ) 6$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ ><
5' =:, 7 8 H 7 41 3 $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ >=
5' =:/ 7 8 H 7 41 3 I3 9J$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ >>
5' =:< 4 9 7 41 3 $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ >?
5' =:= 5 # 31 ' $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ >A
5' =:> ## 3 5 D 9 4 3 ) 9 ' 3 ' 4 3 ) $$$$$$$$$$$$
?-5' =:? ## 3 5 D 9 4 3 ) 9 ' 3 ' 4 3 ) $$$$$$$$$ ?.
B
!
7 .$ ) 7 3 # $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ //
7 ,$ D :9 ' 9 ' # 3 ' 4 5 ' 6$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ />
7 /$ 1 C 5G 3 ) 9 31 @ $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ <<
7 <$ ' 7 $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ >B
.-" #" $
!% &' % "# " ! !
! ! ( #
# % $ # )
% $ " * ! + , # ! -./ '
" . !'% $
4 5 ' 9 9 3 ' 9 4 9 C 1K 5 4 C (4 3 9
9 3 " C 3 9& 3 3 9 7 " $ (4 3 9 7 3 4 9
' 9 L 7 9 ' 9 ) ') & M ) " 9 L 4 ) ' 3
1 G C 3 3 8 9 : 4 ) " ' 7 9 9 4 5 ' 9 9 3 '
4 3 4!" 9 5 #+3 9 3 9 3!N 9 4 5 ' 9 9 3 '$ 9
#' 3 9 3 9 9 4 # 3 9 7 8 !" O K' 4+ 3
) ' 4 4 ) ' ) L " $
9 C 9 8 L ) ' 8 # !" 3 '1 9 9 L K
9 9 4 3 9 .-A 4 L &9 4
4 7 C L 9 !" ' !" M 4 5 ' 9 9 3 ' 9
4 $ P ' 8 9 9 ' 5 9 ' 9 4 3' # 3
7 8 !N 3' 4 ) 9 !" $ C 9 3 9
9 4 # 3 9 7 8 !N " ' 8 9 4 ) ' 9 # ! 3 4
4 # 3 3' $
K' 4+ 3 ) ' L 3 2 9 7 & 3 3 8 9 4
9 3' 9 9 7 8 !N 0 4 9 ) " 9 ) "
3'K 3 9 $ 9 3 9 9 4 # 3 7 8 3 ' ) ' L 3'
4 9 ) " 9 9 '1 9 4 1 9
9 3 9 C # 3 9 7 # 3Q 3 + 3 4 9 9
9 3 9 $
0
1
% $
& % % 2 ! % % 2 "# 2 " ! 2..
" " 5$
& " ! ! #
! ! ( #
# % $ # )
% $ " * ! + , # ! -./ '
" . !'% $
4 3 ' 4 5 ' 6 1 5 4 3 # 3 9 3 9 7 ' 9 3
# ) ' 6 $ 1 5G 3 7 ) 5 1 2 ) # '9 # 96 9 ' 1
1 5 7 9 ''6 9 ) ' 4 7 9 ) DC 31 3 8 9 56 5 9 ) D #
3 ' 4 5 ' 6 9 4 3 4 # 5 # ' 7 # 3 ' 3 ) $
C # 3 C ## 3 7 8 H 4 # 3 9 3 O 9 7
) ' 4 ) D 3 3 7 1 $
1 L ) 96 9 7 1 9 1 71 '#: 9 9 4 '
L .-A '' 9 9 : 8 9 7 7 8 C 3 3 7
1 D 9 $ D 9 ' 9 ' D 9 3' #6 1
7 8 3' ' 9 1 $ 7 8 ' 4 # 3
9 3 D 1 9 3 ) 6 9 ## 3 5 D 3' H 4 # 3 $
9 7 ) ' 1 7 3 2 31 3 8 9 56 D 3' #
7 8 0 9 ) D 9 3' 3 ' ) D 3' $ 7 8 ' 4 # 3
9 3 ) ' 9 1 9 ) D 7 8 ' 4 # 9 5 ) 6 9 3
' 1 71 3 ' 7 # 3 3 D '6 # 9 D # 2 9 3 $
0
1
% $
& & 2 ! 2 # 2 " ! 2.,
)
6 %
1 1 D '9 ' E 56 3E D' 97 7 1 1 9 ) 9 ' 1 D
3' 1 9 7 1 9 ) ' 4 # 1 1 C 6 1 9
C D1 ) 6 ) # 1 1 D ' E 9 4 D 1
' 9 4 ) EC 1 E 6 1 # 31 7 1 ) ' # ) 0 1
1 71 3 4 R 6 # 1 C D 1 D1 1
D E D '9 ' E '6 5 4 5' C 1 E 6 # 'D 6 5 ' ) 7 1
4 3 # 9 3 R 9 # ''6 6 7 # 9 E ' 9 7 8 ) 9 #
'D 6 5 7 56 6 9 C ) 1 ) E D D 1 1 7 31
96 7 # 1 1 E 9C 1 E 6 # 1 D 7 1 ' 71 1 9 6 3 '9
$
1 1 D '9 ' ' E 3E D' 97 1 # 9 9 3 '' 7 #
C D 1 D1 1 1 9 1 D 6 $ 1 E 6 C ') C # 6
) ' 7 # 9 1 4C * 8C # 6 ) ' 5' 44 9 ' % 9 C
) 9 C F 9 7 5 9 9 ') # E 7 1 1 D 4 5 7
1 9 71 ' 4' 9 7 9:1 9 $
9 # ''6 1 1 D '9 ' E 3E D' 97 1 7 9 3 9 3 ' 7 #
./
1 INTRODUCTION
1.1 Introduction
1 3 3 4 # 4 3 ' 4 5 ' 6 I J 1 5 9 #
) ' 9 3 9 C 5 '6 1 3 4 1 5 3 ' ) 4 3 # 9 3
5 1 1 3 9 3 9 5 D '9$ 1 4 ) ' 7 9 9 # 1 3 ' 9 '
5 1 ) # 7' 5 ' E 3 3 1 ) 7 9 9 4 3 ' 9
) ' 4 5' 1 7 ) 7 3 9 3 1 4 5 ' #
5 D 9 1 ) 6 3 6 1 9 $
31 9 6 1 4 D 9 7 8 ' 4 5 ' 6 7 D '' 9 1
7' 5 C 4 D1 1 7 8 5 33 # 1 7 ) 4 3
1 D '9 # 1 6 1 4 D 9 ' 7 36 4 $ 7 8
1 # # 9 D 6 4 9 1 4 C D1 1 1 71 1 )
1 D 6 D1 31 1 6 7 1 5 1 71 3 4 7 1 '':
9 3 ' 9 ) ' 4 ' 9 C 9 3 3 # 6
D 1 1 24 3 # 3 6$
1 96 L ) 9 3 ) 1 #
1 7 '' 9 9 : 8 9 4 I JC 1 71
9 ' 9 ) ' 4 9 56 @ 8 9 H I,---J 1 1 ' 96 5 33 # ''6 9
4 4 3 ' 9 $ 1 96 1 4 3 9 # 9 # 1 6 9 ## 3
.<
1.2 Purpose
1 D '9 # 5 C 6 1 D '9C ) : ) ') 7 C D1
31 7 8 3 '6 9 4 7 1 31 7 7 ) 9 ) 9 '
77' # ) ) 'C D1 3 5 9 5 3' 5 # 7 # 1 D 1 6
1 D '9 # 5 $ 1 ## # '#:4 ) C 5 7 4 ) 9 3 )
C 3 # 9 7 9 1 3 D '# # 5 1 1 6 9 # 1
E # D 7 3 3 2 3 C 9# ' 9 7' 3 # ' 1 D 3
9 4 9 1 ) 6 6 E 24' $ D 1 3 3 4 1 7 )
5 1 1 3 3 4 # 4 3 ' 4 5 ' 6C 1 9 9 7 1 1
' D '9 3 '9 5 24' 9 9 3 '6 D D '' ' '6 ' 6 9 D
2 3 D E D 33 # 1 9 ' # 1 71 ' 3 $ 1 C
# 5' 3 1 9 ) ' 6 7 C S
T I ) C .B>-C 4$?-J$
9 # ) ' 1 '' 3 # 1 1 3 C 41 3 9
24 4 3 4 # ' 6C 1 # 7 # 9 ) 9 ' 8 9 3 3 4
' ) 1 ' 3 ) C D1 31 D 4 5' 9 71 33
# D 3 C 9 ) 3E' 9 ') 1 3 L 3 # D 6 # ' # C
9 # 7' 3 7 1 $ '' I.BB.J 9 3 7'6 9 S
T I4$<.JC 9 5 7 1 # '' 3 ) ' D
1 ) 5 3 9 '6 9 6 7 1 ' 5 # 2 3 9 L ' 6 #
.=
5 3 ' 4 # 1 5 9 # D ) )
1 31 ' 7 3 ' E : ## 1 1 5 33 7 3 1 9 ' ) ' 1
.A1 3 6$ ) D ' 8 1 D 3 H 9' '6 E # D 1
33 36C ) D ' 8 1 L ' 6 # ' # '6 9 4 9 1
# 3 6 5 ' 1 # $
1.3 Academic Relevance
1 3 9 3 9 5 7 D 3 7'6 4 D 1 31 4 7
6 3 ' 4 5' 5 3 9 4 9 ) 5' 9 1 4 5' 3
3 4 # 1 ' # 1 4 5' C 5 '$ I,--=J C S
C
T I4$ <J$
''C 1 ) 3 ) 9 ' ' # 1 3 9 3 D '9C 4 5 5'6 9 1
'' 8 D1 3 4 9 1 ' 7 3 4 $ 1 1 1 G 97 7
56 1 8 # '' 3 4 C 5 3 D1 E 7 1 D1 ' 9
3 9 C 1 S
T I C ,--,C 4$ />J$
E # ) 4 3 7 # 1 5 ) 1 1 '9 5
) ' E 9$
@ 8 9 H H I,---J 9 ' 1 5 9 ) ' 5 # D 1
33 # ' 3 C 1 # 1 9 ' 1 7 3 2 3 5 1
# 1 ' 9 #6 1 ) ' 9 6 # 1 9 ' 9 ## 3 2 # 1 7 'C 9 '
4 ) 5 9 1 9 # 3 ) 7 1 4 ' 6 3 3 7 1
.>
1.4 Empirical Relevance
1 1 6 # '9 1 6 9 3 9 3 3 4 1 1 9 5
5 5 9 56 1 4 3 3 ' 5 D '9C 6 ' 1 3' 3 '
S 2 4 # T 9 # 9 9 56 5' 3 31 ' ' 9
I 9 C .B?-J$ ''C D 64 # 9 9 7 ' D'6 E 4' 3 1
7 ' D '9C D # : #: 9 7 1 S
T I 9 C ,--,C 4$/,JC 1 S
T I C ,--,C 4$ ?-JC 1 S
T I% 3 5 C .BB?C 4$,?J$
) ' 4 9 4 ) 1 5 # #' D 7 # ) I D 9
31 C .BB/R 31 9 '1 C ,--,R 7 9 C ,-->R 9 1 C ,--?R
F 9 + 8C ,--AR 97 '$C ,--AR '' C ,--AR 9C ,--AR D C
,--AJ 9 1 E D' 97 1 5 9 '6 1 4 3 3 ' 9 #
1 5 # # 5 1 5 9 3 6C '6 5 3 6 1 )
9 4 4 3 3 3 5 E 4' '6 ' 31 3 C E D 7'6 1 3
5 31 1 4 ' 3 C 4 3 ''6 # 9 7 3 ''6 I 9
C ,--,JC 5 ' 5 3 1 D # 4 5 ' 6 I ) C .B>?J
' '6 'D 6 E 4' 3 C 7 1 1 4 D 9 5 2
4 4 '6 9 7 # 4 5 ' 6 9 5 1 9 9 9 9
.?
1.5 Problem Statement
1 31 3 6 7 9 7 1 # D 1 1 ) #
9C 3 9 7 1 4 3 7 # 1 5 ) C 1 9 1 #
E D' 97 4 5'6 3 3 ' 5 # 4 5' C ' 9 44 1
71 5 99 9$ 1 96 1 9 ' 71 1 # '9 56 44 31 7
1 3 2 # 7 $ 7 8 D '' 5 9 7 9 7 D
9 ## ) 5' 1 3 4 # ) C 7 7 # D 5 9C 9 1
4 3 4 1 3 L 3 ' 7 # ) C 7 7 # 3
4 4 3 ) 5 # 4 4 3 ) $ 9 ' 9 ) ' 4 9 56 @ 8 9 H I,---J
D '' 5 4' 6 9 ' 3 1 7 8 D 1 # 9 3 L 9 7 9 7
1 $ 1 96 D '' 3 3' 9 56 3 ) 7 6 4 # 3 3
5 9 1 7 8 H 4 1 9 '$
1.6 Research Questions
1 31 L # 1 96 # '' D 1 ' 7 3 4 7 # 1 1 H
5G 3 ) $ 3' 9 9 7 1 6 D '' 5 8 9 1
5G 3 ) . 1 ) ' 9 6 # @ 8 9 H H I,---J 9 ' # $
31 @ . 1 ) 9 3 44 7 1 ) ' 9 6 # 1 9 ' 1
3 2 # 7 O
5G 3 ) , ' 3 1 4 # 7 3' D 1 1 9 '$
31 @ ,$. ;1 1 4 # 7 # 1
.A
31 @ ,$, ;1 1 4 # 7 # 1
7 # ) # D 5 9 7 9 7 O
5G 3 ) / 7 8 ' : 7 8 ' 4 # 3
3 ' $
31 @ / 1 3 ' 5 D 7 8 H
D 9 9 4 # 3 9 3 O
1.7 Outline of the Thesis
1 4 . 4 ) 9 9 3 # 1 1 C 24' 7 1 4 4 # 1
4 3 ' 96C 1 3 9 3 9 7 ' G # 3 C 1 31 L 9
1 ' # 1 1 $
1 4 , 4 ) 9 ' ) D # C # 1 3' 3 ' 1 9
4 4 3 ) $ 1 31 4 3 3' 9 D 1 4 ) 4 3 ' 9 3 3 7
7 ' 9 $
1 4 / 4 6 1 31 9 'C 3 4 7 1 1 H 1 C
5G 3 ) C 31 L 9 164 1 $
1 4 < 3 1 1 9 ' 76 # 1 96$ 3 '' 3 ) 6 4 E
1 E 7 # 1 1 # 1 4' 31 9 L 9 7 C 1
3 ' D E$
1 4 = 4 ) 9 1 # 9 7 # 1 96C 4 6 1 9 7 41 3 # 1
4' 9C 1 7 3' 9 1 3' 4 7: 7 8 '
.B
1 4 > 3 3' 9 1 96H 5G 3 ) C 4 ) 9 1 7 ' 9 3 9 3
4' 3 # 1 # 9 7 C 96 ' 9 # 31$
1.8 Conclusion
1 9 3 31 4 4 ) 9 3' 9 4' 6 1 96C
24' 7 1 4 5' 5 31 9C 1 4 4 # 1 D EC 1 ' ) 3 1
31 3 9 3 9 4 3 ' 9 ' # 1 1 $ 1 2
31 4 D '' # 1 9 ) ' 4 31 # 1 4 3 9 4 ) 9 9 4 71 D1
C # 3 C 1 D 9 E 56 1 7 3 2 9
1 71' 71 1 9 ## 3 3 3 7 1 7 8 ' 4 # 3 9 3 # 31
,-2 LITERATURE REVIEW
2.1 Introduction
4 3 ' 4 5 ' 6 1 'D 6 5 D1 ) 7 3 3 4
# '9 # 96C 1 5 ' ) 31 ' '' ) 1 D '9 D1 5 9
5 7 9 9$ 31 1 C 5 9 1 D D E 9 33 9 7 1 D ) DC
4 D1 ' 71 '6 9 ## 9 # # $ 9 5 # 1 9 56
F D 9 D H 5 E S 3 ' 4 5 ' # 1 TC 4 5' 1 9 )
1 '# 3 6 7 C D1 31 7 ) 5 1 D1 ' D # 5 3 3 4 9
D 3 9 3 # '9 # 96$ D1 9 ''6 # 3 4 5
3 ''6 4 5' O 3 D H D EC 3 9 3 1 ) 5 ) 7 5' 1
7 9: 4 9 # # 1 3 3 4 D1 31 ' ) 9 D 1 )
) 6 # 9 # 9C 31C 1 31 # 9 7 5' C '': 5 3 7C
1 ' 3 9 # # 1 3 3 4 # 3 ' 4 5 ' 6 '' 3 1 4
9 6 $
2.2 Corporate Social Responsibility: The Origin of a Concept
1 # D 9 3 9 ' 31 9 1 # 9 # D1 D 5 1 # #
3 ' 4 5 ' 6C 3 1 3 3 4 D '' '':9 # 9R 31 ' 44 31 9 1
4 3 ## 5' 1 D1 D 3 C D1 D C # 3 C 1 5' 7
1 5 1 3 6 I ) C .B>-C .B>?J 9 1 9 7 31 9 ' 76
I ) C .B=AR 9 C .B?-J$
'6 D E ) I.B>-J 24 9 1 3 9 9 '' 3 9 1
,.
# '9 # 96$ C ) 77 1 S
T I4$ ?.JC # 1 3' # 9 56 1
3 9 9 1 S !
T I4$ ?/JC
1 L 7 D 9 3 3 3 4 1 4' # ' C S
T I4$?-J$ 1 9C ) 3 3' 9 1 ' :
3 3 ) ' 5 9 1 1 S
T I4$?<JC 1 D 5 D '' # 9 # 9 4 3 3
5G 3 ) 3 9 9C 1 ' 7 C ) E 9$ ) H 3 5 1 '6
9 # # 3 ' 4 5 ' 6 D 7 # 3 1 1 3 9 9 56
5 1 : 4 D # 1 1 # 9 7 $
# D 6 ' ) I.B>?J # 1 9 ) ' 4 9 1 D EC 24' 7 1 D ' )
4' ' 3 3 6C S
T I4$ <>JC 9 31C 1 H 6
' 1 3 9 3 E 7 56 '6 7 8 C 5 ) ' 4 D 3
3 4 5'6 ' 9 31 1 C D1 9 9 1 9 # 5 9 ) D # 1
D '# # 1 D1 ' 6 9 '6 3 7 4 $ 7 D 1 1 5 9
) D ' 8 1 4 3 # 3 ' ) ' 9 S
" # $
%&'$ ) 5' 1 1 4 D : 4 5 ' 6 L C D1 31 1 S
T I4$ <AJC
7 1 5 1 9 # 1 L 'D 6 9 6 5 ' 3 1 ' 7 $
1 9 3 '6 3 9 56 1 # D # 4 5 ' 6C D1 31 24'
,,
1 3 D '' 9 5 D '' ' 4 D C 1 D 3' '6
S( T I4$
<BJ 9 1 3 ' 4 D C '6 7 ) 9 ' 5 C D '' 5 ' 3 $
) I.B=AJ 5' 1 4 7 1 3 # 3 ' 4 5 ' 6C ''
5 9 9 1 E # # 3 6$ 6 ) H I.B>?J ) DC 1 1 '9 1
4 7 1 S T 9 ' 76 1 '9 9 7 3 6 D1 31 S
U 3 ' 4 5' 4 3 3 V
! $ (
)
T I4$ <<JC 7 '# # # C 4' ' 3 3 6
7' C 44 9C 9 44 5' # 3 S
T I4$ <>J$
) 9 # 9 1 9 C ' E 9 I.B?-J D '9C # D 6 ' C 1 1 5
# 5 S T I4$ <?J$
9 I.B?-J D # 1 # 3 1 3 ' 4 5 ' 6
# 1 D E 7 4' 3 1 9 3 9 # 1 >-H 9 H 4 5 5'6 1 5
E D 24 # 1 ) D$ F 1 * $ +
" # $ ,'$F 24' 1 1 3 3 4 # 3 ' 4 5 ' 6 9 1 5
# # 3 6 9 1 56 4 7 3 ''6 4 5' 4 3 3 C 1 5
4 9 7 1 6 # 1 3E1 '9 C 3 9 4' 6 9 1 ) 7
3 3 '6 1 7 $ 9 9 1 D E 56 9 7 1 3 ' 4 5 ' 6
,/
" # $ &'$
789 . & & &
! 3 . & 3 ! 3
1 ) I.B>-J
;1 1 4 5 ' # 1
5 3 6 C D1
9 3 9 1 3 ' 4 5 ' 6 ' C
9 D1 3 L 3 5 24 3 9
# 1 # ' # 31 4 5 ' $
S ) ) T I4$ ?-J 1 ) I.B>?J
1 9 4' ' 3 3 6 9 1 9
# 5 9 ) # 5 C 1
# 1 4 D : 4 5 ' 6
L 9 1 D #
4 5 ' 6$
S
T I4$ <>J$
1 9 ) I.B=AJ
1 9 # 9 1
9 '6 7 9 7 # ) 7 1
3 4 D 1 31 4 5 ' 6$
S
) T I4$ </J
' 9 I.B?-J
1 3 3 ' 3 9 4 5 ' 6
# 5 E 4 # $
9 1 # E 31 $
S
T I4$ /J
2.3 Further Developments – From the Classic to the Modern
Perspective
2.3.1 Both Side of the Discussion
) I.B?/J E C '6 1 ?-H 9 3 9 C 5 1 9 # 1 4 3 1 1 9
9 '6 1 1 71'6 I 5' ,:,J$ F 56 24' 7 1 D 9 # #
3 ' 4 5 ' 6 ## 3 ' 9 5 # 1 D E$ F 1 3 '
,<
! $ UWV
-T I4$ /.,:/./J$ ) 1 4 3 9
4 1 7 5 1 9 $ 4 # 1 4 ' 6 1 D EC )
3 3' D 1 1 ' # 1 4 ) D E ) 9 3 7 1 S
$
$ - $ .
! $ +
$ (
" I4$ /,.J$ 1 D E 4 3 ' '6 4 1 96C 5 3
) ' # @ 8 9 H H I,---J # 1 3 ' # 3 ' '6
5 9 1 7 $
787 ! % 3 &
! 3
&
!
! 3
&
!
7: '# S
T I4$ /./J
# 2 8
3 9 ) 9 3 '
4 5 ' 6 D 7
E 1 '9 H 6
I 9 C .B?-J
5' 3 7
S
T I4$ /./J
# 3 ' ) ')
S/
!
,=
787 ! % 3 &
: ! %;
* 5 ' 6 # S
) T I4$
/.<J
3E # 3 ' E ''
5 S
T I4$ /.AJ
) 9 3 # )
7 '
S
T I4$ /.=J
' # H
6 4
S
T I4$ /.BJ
3 :3 ' '
S )
) T I4$ /.=J
; E 9
' ' 3 #
6
S
)
T I4$ /.BJC
9 1 # D1 5
3 ' 3 D '' 5 3 4 ) 9 9) 7
3E1 '9 S ) T I4$ /.>J 1 71 D S
T I4$ /,-J
6
S
T I4$ /.>J
3E # 33 5 ' 6
S+
,>
787 ! % 3 &
: ! %;
1
1 3
S
$ 0
T I4$ /.>:/.?J
3E # 9
44
S
-T I4$ /,.J$
5'
3 #
S )
T I4$ /.?J
) #
1 7
S
-T I4$ /.?J 3 ) I.B?/J
2.3.2 Studies, Models and Frameworks
'5 9 E I.B?/J D # 1 # 4 3 ''6 99 1 1
1 # '9C 1 71 96 # 4' # G $ $ 3 4 3 3 7 1
3 ) 1 # 3 ' 4 5 ' 6$ 1 6 3 1 D 9 ## 3 '
# ' 4 3 9 # # 3 ' 4 5 ' 6 9 1 1 6 1 3 3 4 #
S7 9 715 ' TC # 1 24' 7 1 S $ 1
$ 1
T I4$ ?J$ 1 96 ) ') 9 <-- 3 4 # D1 31 6: 2 # 1
,?
' 1 71 5 24 3 9 1 # ) ') 9 31 4 3 3 ' E '6
4 9C 3' 1 3 ' 4 5 ' 6 D E 7 4' 3 7 1 5 D '9C
44 9 56 1 # 3 1 => 4 3 # 1 4 9 5 ' ) 9 1 6 1 9
) 9 3 # 33 7 .- 4 3 1 4 9 ) 9 3 1 1 4 7 D
33 # '$ 1 6 3 3' 9 1 C ' 1 71 1 D 3 6 # 31 3 )
1 3 4 6H 4 # C 1 6 9 1 S
$
-T I4$ ./J$
1 I.B?=J 4 1 '6 # '6 3 ' # D E # 7 1 3
9 # D1 31 1 5 1 ) # 3 4 3 5 7 9 ''6 ) ' 9$ 1
# 3 ' 5' 7 D1 31 3 4 5 1 ) 2 4 E # 3
' 7 ' 3 C '6 4' 6 7 D 1 1 ' # 1 7 9 1 C S
T I4$ >.J$ 1 3 9
9 3 ' 4 5 ' 6 D1 31 E 3 4 5 1 ) 4 # 1 S
T I4$ >,J # 3 6$ 4'6 S
! T I4$ >,JC 5 7 7 ' 7 36
1 $ 1 1 9 9 1 71 9 3 ' 4 ) D1 31 4
4 1 3 3 4 # 3 ' 4 ) 9 # 3 D1 1 3 4
1 '9 ) ' '6 9 1 ' 7: 1 96 3 3 ' 6 D1 31 5 ' 7 C
3 4 7 9 3 # 7 1 31 7 1 ' E '6 E 4' 3 1 6 $
,A
3 ' 4 ) 1 1 6 4 3 4 ) C 4 3 4 ) 9 3 4 6
C 4 3 ) '6C 5 7 7 7 ' ) ' # ' 7 36 1 3 4 D 1 31
' ) '$
'' I.B?BJC ' ) 6 5' 3 31 ' 1 # '9 # 3 '
4 5 ' 6C 9 ) ' 4 1 4 3 ' D E 9 # 99 1 7 #
5' 7 5 1 3 6 0 3 3C ' 7 'C 1 3 ' 9 9 3 6C E 7
31 56 7 D 7 4 3 9 3 4 9 7 1 46 9 # 3 4
3 ' 4 5 ' 6$ '' C S
T I4$ =--J$ '' 1
1 46 9 9 ' D 1 1 :9 # D E 3 4 7 S 1 3 '
) ') 9T 2 I $7$ 3 C ) J 9 5 H S 1 ' 416 #
4 ) T 2 D1 31 7 # 3 4 3 C 3 7 3 4
3 ' 4 # 3 3 3 4 ' 9 ' 1 9 7 1 9 3 4 4 3 9 3
9 # # 3 ' 4 5 ' 6 9 7 S
T I4$ =-/J 9 D 1 1
3 ' 9 7 5 # 9 ) ' 4 # 1 6 9 4 3 3 $
1 4' 44 31 1 3 L 3 # ) D 9 ) ' 4 9
56 ' 9 I.BA,JC ) ' 7 5 5 1 ) 1 71 # D E D1 31
3 5 ' 7 ' 6 9 4 5 ' 6 4 6 7 $
1 1 3 1 # 3 1 31 L 9 3 4 5'6 5G 3 3 3
9 1 6 3 3' 9 1 1 ' 7 ': 4 5' L 9 1 44 4 76
# # # '' D$ 1 6 # 1 1 # 9 ' 4 3 4' 5 3 9 9 56
,B
I,J 7 8 ' 33 5 ' 6C 5 33 5' # H 5 1 ) R 9 I,J 1
9 5' 9 9C ' 3 3 4 ) H I.B>?J D # 4 5 ' 6$
1 2 # 1 4 ) D E '' I.BB.J D 3 5 1
E 1 '9 1 6 # 1 3 4 C 1 1 7 # # ) 6
E 1 '9 C 7 ) 6 S
2 T I '9 9 C .BB=C 4$>?J
D 1 1 46 9 # 3 4 3 ' 4 5 ' 6 I ''C .B?BJ # 7 1
4 ) '6 9 # 9 7 # 5' 7 5 1 3 6 99 9
E 1 ' 64 # E 1 '9 7 0 ' 7 C
3 4 7 7 1 3 ) '6 E 9 3 44 D1 9 9
71 1 3 'R ' 7 C 4 6 7 1 7 1 )
1 # 3 1 1 ) 69 6 9 3 6 1 ) 1 # ' ## 3 1 R 9 '
7 C 5 ) 7 1 ' D 1 ' 1 3 ' 9 9 9 D '' 7 4
D '' 5 ) D1 1 ' D 9 $
'E 7 I.BB<J 9 ) ' 4 C 1 '6 # C 3 3 4 1 D 5 5 #
1 6 D '9D 9 $ 1 3 3 4 # S 4' T I J 3 4
D 1 '# 1 9 # S 3 'C 3 3 9 ) 'T 3 3 C '
E D S4 4' C 4' 9 4 # T$ 1 9 # 9 ''6 1 1
3 4 3 ' 3 ' 3 D1 31 1 D '# # 3 ' 7 4 9 4 9 1
D '# # '' 1 1 7 4 C 7 1 5 1 '9C 5 9 7 6 7
4 # C ' 5 3 ''6 4 5' D 9 1 D1 ' # E 1 '9 C 9 6
'# 9 9 5' $ 1 3 3 4 ' 4 9 3 C ' 71 # 1
E 1 '9 1 6 1 7 8 1 '9 ) ) 1 3' # 1 3 9 #
/-% 3 5 I.BB?J 9 ) ' 4 9 1 7 9 ' 5 9 1 E 1 '9
1 6C 7 1 ) C # 3 C E 1 '9 # 1 3 4 5 3
# 4 3 4 6 9 # 3 ' 3 5 C ' E 1 # 1 4' 6 9 31
1 '9 5 E 3 #C 1 41 8 7 1 3 3 4 # S 5 ' 6TC 9
3 9 1 5 # 9 D E # 'E 7 I.BB<J 9 1 9 ' 76 # $
78< ! 3 . & 3 &
! 3 3 !
1 I.B?=J 1 1 3 9 # 3 ' 4 5 ' 6 I.J 3 '
5' 7 C I,J 3 ' 4 5 ' 6 9 I/J 3 ' 4 ) $
'' I.B?BJ
3 3 4 ' 9 ' # 7 1 9 33 9
5 1 3 9 3 1 3 ' 9 # 9 5 4 3 3 #
I.J 3 ' 4 5' 7 C I,J 1 3 '
) ') 9 9 I/J 1 ' 416 # 4 ) $
' 9 I.BA,J ) # L 9 # D E 3 5 7 5 1 ' 7 ' 9
4 5' 9 # 5 5 1 ) $
'' I.BB.J 1 46 9 # 3 4 3 ' 4 5 ' 6 9 1 1 64
# 3 4 7 0 'C ' 9 '$
'E 7 I.BB<J 1 3 3 4 # 4' 0 S4 4' C 4' 9 4 # T$
% 3 5 I.BB?J 1 ) E 1 '9 9 1 4 3 # 31
3 3 4 1 3 6: ) ' 1 4$
2.4 The Modern View
2.4.1 The Prevailing Concept
9 1 # 9 1 C 1 ' 5 4 7 ) '6 9 # 9 56
' 7 5 # C # ' 7 8 31 1 '
5 7 8 I J 1 7 8 # 3 3 4 9
) ' 4 I J 9 ## 4 ) 4 $ ) 6 # 9 ## 9 #
/.
31 3 3 1 7 1 7 ' 44 ) 'C 1 6 # '' D 1 2 3 #
) ' 6 56 4 3 7 7 R 3 # 6 D 1 '' 44' 3 5' 7 '
L R 3 5' 9 ) ' 4 # '' 5
9 : 3 3C 3 ' 9 ) 'R 5 9 1 3 4 6H
7 41 ' 416R 4 5 ' 6 7' 5 ' 3 ' 3 4 C 9 4 9 '6 # 1
3 4 6H ' ) ' # 3 ' 3 2 R 9 3' ) ') D 1 '' 1
3 4 6H ' ) E 1 '9 # 4 3 3 ) ' 9 ) $
78= " 3
! !
1 4 4 9 # 9 S
T I 4 C
,--, C 4$ /J$
6 3 && !
S/
#3'
T I C
,--/ J$
" !
% . &
SI$$J
T I 4
,--, C 4$ =J *4
! "I; C ,---C 4$ ?J$
% & >
S4 5 6 6
$T
I 4 ,--, C 4$=J
( &
S
T I; 9 X 9 EC ,---J
S7
T I 4
,--, C 4$ >J
) 6 % %
% ! 6 3 3
)3 %
S 4 5
T I 4 ,--, C 4$ <J
/,
2.4.2 The Rise of a New Opportunity
3E I.BA<J 4 C 9: 71 C 7 S D 9 # T
# 3 ' 4 5 ' 6C D1 31 1 41 8 1 ' 4 3 # 4 #
S TC 1 D 9 C 1 3 3 4 5 ' 6 # 5 D1 31 1
# 5 ' 6 # '' 1 4 5 ' 9 4 9 $ 1 9 1 4 # 5 ' 6 9
4 5 ' 6 D ''6 23' ) 1 9 5 9 24' 3 5
# ' 9 # I ) C .B>?R 1 C .B?=R '' .B?BR ' 9 C .BA,R
''C .BB.R 'E 7 C .BB<R % 3 5 C .BB?J 5 3E 4 1 9 1 9 # 1 C 1
5 3 # 3 ' 4 5 ' '#: C 3 ) 7 1
5 44 C 1 24' 3 3' C S
T I4$ >,J$
1 7 3 # D ) # 5 ' 44 31 9 56 7 9
F I.BB<J 1 3 : 1 6 # ' 1 4 E 7C 9 '6 7 1
9) 7 # 5 '9 7 5' ' 1 4 D 1 H E 1 '9 $ 7
9 F 41 8 S
8 ( # '
! # 'T I4$ ,-J$ 31C #
' 7 9 ' 1 5 C # 1 E # D ) ) ' E
4 C 9 # 1 ' C ) ' L 9 ' E ' 5 ' 6 9
7 6$ ' C 1 1 1 S
) # $ $ * " '
//
5 # # 3 4 3 ' 3 1 3 : 1 6 # ' 1 4
E 7$
9 I,--,J ## 1 S
T I4$ /.JC 9 ' 71 1 4 1 1 D 3 ' 9 3 3 5 # 3
5 3 ) 9 5 7 1 3 1 71 '' # ' # 3 4 )
3 2 # H 9 9 ' # 3 4 ) 9) 7 $ 7 5 #
2 4' 7 ) 1 D 41 ' 1 46 3 # 5 1 3 : ## 3 ) D 6
4 ) 3 4 6H 3 4 ) 3 2 C 4 3 ''6 # 9 3 '' 3 ) '6 56 7 3
3' C 5' 7 1 3 5 4 9 ) 5 # 3 4 C 1 3 7 1
) '' 4 # 3 $ 7 . 7 41 3 ''6 4 1 S T
D1 5 1 3 3 9 3 ' ) ' 3 9$
! 9* .
41 ' 1 46
5
3 ' # 3 3
#
3 ' 9 3 3 ) ' 3 9
/<
# D 6 ' 9 I,-->J ' 8 9 1 S
4 5
T I4$ <J$
1 4 1 3 5 C # 3 C 31 1 3 C 3 5 3 #
) 9 3 4 ) 9) 7 $ 1 1 1 4 3 9 9 9 ) 9 1 3 '
1 9 ## 7 4 : 7 3 3 ' C ) ' :31 3 ' 4 3 9
3 ' 9 # 3 4 ) 3 2 C 9 24' 9 1 1 71 3 4 3 '
7 9 3 3 7 1 1 9 3 7 4 C 3 ' 1 '9 5 E 9C 3 7 8 9
9 99 9 4 4 '6 7 3 4 'C 1 ' E 7 5 6 9 3 6H
24 3 31 ) 3 ' 9 3 3 5 # ' '6 I 7 .J$
' C 1 ) # D EC X 9 E I,--<J E 9 5 9
D 9 3 4 4 5 ' 6$ 7 1 2 4' # 1 3 4 6 E 1 D
# 9 # ) 7 C ) ) ') 7 1 71 1 # ) 7 I9 # ) C
3 4' C 7 'C 7 3 9 3 ) 'J S
T I4$ /=J 3 ) ' 7 C 3 '' 3 7 ) ' 5' 5 # # 1
5 9 4 1 # 7 # 5 7 5G 3 # 3 ) ' 3 ) E 6 4 3 4
3 ) ' 3 6 3 ' ) 9 4 3 $ X 9 E ' E 1 # ) 7 #
7 8 ' ' 7 D 1 # 7 # 7 9 ''6 7 3 ' 1
# D EC 1 ) ': 7 'C 1 '4 7 8 9 ) ' 4 9 4 #
5 7 $ F 1 1 5 3 C 1 # 1 4 1
' 7 3 ) 7 8 5 ) 9 E 9 E 9) 7 # 44
9C 31C 4 4 9 7 3 ' 1 '9 5 D 9
/=
78? # % 6 " & .
! 3 "! # % 6 " & .
!
3E I.BA<J 1 D 7 # 3 '
4 5 ' 6
1 4 4 3 ) # 3 ) 7
3 ' 4 5 ' 6 '#:
5 44
7 9
F I.BB<J
1 :
1 6 # ' 1 4
E 7
1 1 # # D
D 9 4 4 3 ) # 5 C
5 3 7 '' 1 E 1 '9
# 1 # 9 5 '9 7
5' ' 1 4 #
3 4 9 $
9 I,--,J
1 4 ) 9) 7
# 4 1 ' 1 46
7 H 9 9 '
1 D 41 ' 1 46 3
1 3 3 4 6H
3 4 ) $
9 I,-->J
76 9 3 6 1
E D 4 )
9) 7 9 4
3 ' 4 5 ' 6
1 E 7 # 3 '
1 9 3 3 7 9 1
7 3 44 6
99 7 31 $
X 9 E I,--<J 1 1 4
/>
2.5 The Two-Dimensional Model of CSR
@ 8 9 H I,---J 4 4 9 9 ' 3 4 7 D 2 9 9
4 # 9 ## L 9 C D 9 $
! 7* 6 8% % & *
3 @ 8 9 H I,---J
4 9 7 ,C 1 4 ) 9 # 1 1 8 ' 2 4
1 D 3' 3 ' 4 4 3 ) # C D1 31 5 23' ) '6 3 3
D1 '6 4 5 ' 1 4 9 3 # 7 9 9 ) 3 9
4 # 2 8 D 1 1 ' # 1 7 I 9 C .B?-J 9 3 ' 3
5) ) 9 ' 76 1 3 '9 9 1 # 9 # 1 9 3 6
56 7 31 4 D 1 1 9 # 3 4 I ) C .B=AJ$ 1 7 )
9 # 1 2 4 1 5 9 9 ) D # D1 31 5
4 5' # D 9 6 # 9 1 '9 3 4 1 24 3 # 1
3 6 D1 31 5 ' 7 56 4 3 7 1 ) C 9 ) ' 4 7 1 3 6
D1 31 9 9 9 4 41 ' 1 4 3 4 3 3 I '5 9 E C .B?/C ) C
/?
1 3 4 6H 5 4 9 1 C 4 # 1 '9 5 1 '6 # 3 ) '
3 4 6H 4 # 3 3 1 4 3 4 # 6 1 : 5 # #
4 6 7 I@ 8 9 H C ,---J$ 1 4 ) 9 # 1 ) 3 '
4 1 # 1 4 3 ) 9 9 9 1 5 # 9 '6 7 3 ' 3
I 3E C .BA<JC 31 3 4 ) 9) 7 I 9 C ,--,C ,-->JC
9 7 9 D 16 ' 1 4 I 7 9 F C .BB<J 9 5 9 4 $
9 1 # 3 3 4 @ 8 9 H 9 # # L 9 I.J ' 3
44 31C I,J 3 : 3 3 44 31C I/J 1 ' 1 4 3 44 31 9 I<J 9
44 31 1 31 3 8 9 5' ,:>$
78@ A! 4 % > > ! A! %
& . & &
6 & % &
" & 3 B ! !
4 $ 1 3 4 9
1 4 6 ) # 3 ' 4 5 ' 6$ 4 1 )
5G 3 ) 1 1 1 2 8 # 4 # 9 3 9 1 3 ' ) ') 7
3 D 1 3 ' 5 #
0 $ 1
9 D 5 9 ) D # 3 ' 4 5 ' 6 D1 31 3 4
D '' 7 E 9 ) D1 1 6 4 3 ) 9 3 # 1 3 4 6$ 1 9
6 # 1 3 '
' 3 3 9 3 1 9 ) 1 9 1 7 # 3 6
$ 1 4 9 3 9 ) # 3 ' 4 5 ' 6 5 33 4
1 9 7 # 3 ' 4 5 ' 6 D '' 5 7 5 # 1 3 4 6
#C # 2 4' C ) 9 7 3 '6 ' 7 ' C 5 '9 7 7 9 ' 1 4 D 1 3 9
44' C ) 5' 1 7 3 '' 5 D E $ 1 3 2 C 3 ' 4 5 ' 6 3 5
G # 9 ) D1 1 7 1 9 3 9 ) # $
$ 1 4 4 3 ) 1 3 4 6 7 5 9C 6 5 3 ' 1 4 D 1
3 6 9 5 7 ' 7 9 1 : 5 # # 3 4
3 ' 4 5 ' 6$ 9 ) D # 3 ' 4 5 ' 6 D1 31
3' 9 E 1 '9 H 4 4 3 ) C 4 ) '6 '68 9
1 D E$
/A
2.6 Previous Empirical Research
D 4 3 ' 9 1 ) 5 9 1 7 3 2 ' 9 C
D1 3 4 7 1 9 ) ' 4 9 3 C 9 5 ' 7 # 1 # 3 1
7 ' '' 3 6 D1 4 9 9 D 1 1 1 9 ) ' 4 9 3
1 4 9 ' 5 ' 9 $ 31 6 1 5 9 # 7 1
) C D1 31 ' ) ' 7 5' E 4 3 D1 3 1 71
E D' 97 3 3 7 1 4 4 3 ) # 5 5 1 1 C E #
D '' ) B- 4 3 # 1 7 5 ) $
1 ) 9 3 C 24 3 9 4 3 3 # C 5 C ) 9 9 D 1
I,--=J 1 ) 9 ) ' 4 9 24' 6 31 .- 7 ' 7 3 4 C
) ' 7 1 # #' 3 : 2 'C E 9 4 ) $ 1
1 5 #'6 1 3 2 C ) ' 7 1 1 '6 ) ') 9
3 6 3 C ''6 ' 3 ' ' ) 'C 9 'D 6 4 5' 1 1 3 5 1
7 ' 4 5' 3$ 7 1 1 6 3 3' 9 1 S
4 5
T I4$./J$ 1 96 ' 44 31
#' 3 7 8 ' 4 # 3 1 5 ' ) 1 S
93:
T I4$./J$ 3 4 7 C 1 1 ## 1 )
#' 3 4 33 4 D 1 E 1 '9 4 3 4 # 1 7 8 $
3 9 9 7 I,--AJ 1 ) # 9 1 96 '68 7 # 3
#' 3 7 9 3' C 1 7 3 4 9 3' # '6
/B
7 8 ' 4 $ 1 1 ' 77 1 9 3'
4 4 '6 ' 9 3 4 6 8 9 ) 5 ' 6$ 1 96 3 5
' 9 56 1 1 I 3 9 9 7 C ,-->J 3 3 7 .=
7 5 E C D1 ) 9 3 77 1 5 E D 1 1 71 ) 5 ' 6 7
3 ' 21 5 7 3 3 4 ) 1 3 4 7 1 71
3 ' 4 5 ' 6 # 9 3' $
' 4 3 ' '6C 9 I,--BJ 1 ) ' 5 9 96
3 3 7 1 2 3 9 L ' 6 # 4 3 3 C 9 ' # 1 4 3 3 4 C
# 3 C 7 3 # 1 6 '6 9 4 3 3 D 1 6 8
''$ 1 L ' ) 96 ) ' 9 1 9 4 3
76 9 1 4 3 3 ' 9 # 3 5 76 9 1 # 4 '6
41 ' 1 4 3 $
1 96 56 C 9 ') I,-->J 4 9 E D D1 31
) D 5 7 E 56 7 9 D1 31 # 3 3 9 9
9 ) ' 4 1 ) $ 1 6 # 9C ' E 9 I,--BJ 1
3 ) D 9 3 3 9 # 1 3 5 9 D 33 ' $
L 7 1 7 # C 9 1 S
TC ) ' 7 S
4 5T I4$ ?BJC 5 1 96 ) ' 9 1 '' 7 8
9 ) ' 4 9 3 '' 9 I 1 5 7 7 1 ' 3 4 C
'6 1 9 ) ' 4 # 4' 6 JC D1 31 '' D # 1 3 3' 1 S4 5
T I4$ A.J$ 1 ) ' # D 1
S4 # 1 9 ) ' 4 # 4 4' D E 7 1 3 4 6TC 1 1 1 9C
<-D 1 3 6T$ 1 G ) # 9 ) ' 4 7 4 3 3 D S 3 3
4 # 3 TC # '' D 9 56 S 3 9 D E # 3 C ) 3' '6
3 3 9 1 1 71 4 3 ) 9 5 # ' E S7 4 TC S 3 9 D E
) T 9 S 3 9 L ' 6T$
78C & !% % ) 3 " ! ! D
! 3 ! E %
5 C ) 9 9 D 1
I,--=J
) 9 3 C 24 3 9 4 3 3
1 3 4 #
1 2 ' #' 3 C 1
E #' 3 9 1
4 ) #' 3
3 9 9 7 I,--AJ 9 3'
9 # 7
4 4 9 #' 3
4 3 4
3 9 9 7 I,-->J 9 3' 56 1
5 E 7 3
* 5 ' 6 4 4 '6
' 9 9 3'
9 I,--BJ 2 3 # 7 3
)
4 3 3 '6
41 ' 1 4 3 C D 1
3 3 1
7 8 H 5 3
C 9 ')
I,-->J
64 # ) 5 7
E 56 7 8 9
) ' # 3
7 9' # 4
9 9 7 # 1
3 3 4 C 7 8
E 7 ) ''
5 9 C
) ' # 3
3 3 4 # 3 9
<.
2.7 Conclusion
4 3 ' 4 5 ' 6 1 3 ' 7 D 6C 5 1 ) 1 ' 8 9
5 4 3 # 9 3 9 9 5 $ D 44 9 9 '6 1
3 ) 3 5 1 9 '6 7 # 9 ' 76C 31 3' '6 7 1 4
9 3 1 3 ' 9 # 4 5 ' 6 9 1 5 ) $
1 # '' D 7 96 D '' 99 4 3 ' 9 1 9 5 1 71 '6
1 7 3 2 9 3 3' 9 5 1 1 # ## 7 9 7 1
7 9 1 5 # ' 7 # 9 ##
<,
3 RESEARCH MODEL
3.1 Introduction
1 71 1 ' ) D 1 ' 31 4 C D 3 1 3 3'
1 1 ' DC 5 3 1 # 1 4 9 7 # 3 ' 4 5 ' 6C 1
) ) ') 7 # 5 3 C ) ' 6 41 ' 1 4 3
3 C 3 1 3 3 4 # 5 ' 6C 9 3 '6 ) ' 9 7 3
5 44 6 1 3 ## 5 # 5 # H 7 8 $
@ 8 H H I,---J 9 ' D 31 5 3 D # 9 1
4 '68 1 33 7 1 # 1 4 9 7 C 9 # ' '6
24' 1 DC # 3 C 1 1 # # 33 7 1 3 2 # 7 C 5 '
9 5 97 # 1 ' E 1 D 9 3 3 3 4 # 7 8 '
9 7 8 ' 4 # 3 $
3.2 Research Theme
1 4 4 96 1 3 2 # 7 # 1
D 9 9 1 D 1 9 C # 3 C ## 3 1 5
4 # 3 $ 4 1 9 7 D1 31 7 8 ) ') 7
1 # '9 # C 5 3 ) :7 D 7 9 4' D1 31 4 '' 9
3 ' 7' 7 3 5 3 ) :7 D 7 3 3 C 31 4 E 1 # '9 # 3 '
4 5 ' 6 9 1 5 5 3 # 1 3 3 4 56 1 5 9 4
3' 1 71 L ' 6 # ' # # 1 1 4 4 ' D1 ' 9 1
</
D 31 # 5 7 1 7 G 6 # 1 7 5
9 I 33 7 # 5 B=Y # 1 5 9 J 9 C 31C 1
3 # 1 7 3 6 D 1 1 7 3 ' ) 4 3 $
3.3 Research Objectives
1 4 4 1 1 9 3 5G 3 ) 1 # 5G 3 ) 1 ) ' 9 6
# @ 8 9 H H I,---J 9 ' # 3 ' 4 5 ' 6 D 1 1 3 2 #
7 C # D1 31 ' 9 # 3 ' 9 3' '6 1 '9 7 R 1
3 9 5G 3 ) 1 4 3 4 # 7 5 1 D 1 1
D 9 5 9 ) D 7 9 7 3 ' 4 5 ' 6 9 1 3 9 5 #
4 4 3 ) # 3 ' ) ') C 56 ' 3 7 1 9 ## 3' # 7 8
D 1 1 4 3 ) L 9 1 9 'R 1 1 9 5G 3 ) 4 # 9
3 ' 5 D 1 3' 4' 3 9 1 H 4 # 3 9 3 C
D1 31 S # 5 ' 6TC S ) TC S ' TC S E 1 TC S '
T 9 S ' D 1T$ 1 5G 3 ) 9 31 L # 1 1
<<
! <* 3 2 E . % 3 A!
Research Model
1 31 9 ' 5 9 @ 8 9 H H I,---J 96 C
' 96 9 1 ' ) D 31 4 C 3 7 # 9 3 L 9 C
31 4 7 9 ## ) D $ 1 D 2 9 ) 9 1 9 ' 1
44 2 # 1 4 3 ) ) 5' $ 1 1 8 ' 2 9 # 1 7
# 4 5 ' 6 7 8 3 31 1 ) 3 3 7 3 ' 4 5 ' 6C
# 1 DC 3' 3 ' ) D1 31 7 8 H '6 3 3 1 '9
5 2 8 4 # C 5 9C 3 4 6 ) C D1 31 7 8
1 '9 4 5 ' 6 1 3 6 D1 1 6 4 $ 1 ) 3 ' 2 ' 9 1
4 3 4 1 7 8 1 ) 1 3 L 3 ' 7 # 3 ' 3 C
# 3 4 3 4 C D1 31 3 9 9 3 1 3 4 6C
. 1 ) ' 9 6 #
1 9 ' 1 3 2
# 7 $
, 3 1 4 #
7 3'
D 1 1 9 '$
/ 7 8 '
0 7 8 '
# 3 '
@. 1 ) 9 3
44 7 1 ) ' 9 6 #
1 9 ' 1 3 2
# 7 O
@,$. ;1 1
4 # 7
# 1
4 3 4 # 3
5 # 9 '6 7 O
@,$, ;1 1
4 # 7
# 1
7 # ) #
D 5 9 7 9 7
O
@/ 1 3 '
5 D 7 8 H
D 9 9
<=
5 # 4 3 4 C D1 31 7 8 1 ) 4 3 4 # 5 # #' D 7 5 3E
1 7 8 C ' 7 # ) $ ' '6 1 9 ' ' ) #
L 9 D1 31 7 8 3 5 9C 1 3' 3 ' ) D L 9 C 1
3 3 3 ) D L 9 C 1 41 ' 1 4 3 L 9 9 1 9 ) D
L 9 $ 9 ' 9 9 3 4 31 # 1 L 9 4' # 5' ,:>$
! =* 3 # %
3 @ 8 9 H I,---J
3.4 Research Hypotheses
31 5G 3 ) 1 4 31 L ' 9 C 9 1 D 6C
<>
1 31 L 9 ) 7 # 1 # 5G 3 ) C 164 1
7 C 1 33 4 3 G 3 # 1 ) ' 9 6 # 1 9 ' 1 3 2 #
7 $
F .$. 1 D ) 9 3 44 7 1 ) ' 9 6 # 1 9 ' 1 3 2 #
7 $
5 1 1 31 L 9 ) 7 # 1 3 9 5G 3 ) C #
164 1 7 C ' 9 31 # 1 # L 9 # 1 9 ' 9 1 #
D 9 3' 3 ' ) DC 3 : 3 3 ) DC 41 ' 1 4 3 ) D 9
9 ) D$ 1 33 4 3 # 31 164 1 9 4 9 1 2 3 #
3' # 7 8 9 1 4 3 ) L 9 $
F ,$. 1 C D 1 1 3 2 # 7 C 3' 9 D 9 1
3' 3 ' ) D # $
F ,$, 1 C D 1 1 3 2 # 7 C 3' 9 D 9 1
3 : 3 3 ) D # $
F ,$/ 1 C D 1 1 3 2 # 7 C 3' 9 D 9 1
41 ' 1 4 3 ) D # $
F ,$< 1 C D 1 1 3 2 # 7 C 3' 9 D 9 1
9 ) D # $
1 31 L 9 ) 7 # 1 1 9 5G 3 ) C 2 164 1
7 C ' 9 31 # 1 2 4 # 3 9 3 S # 5 ' 6TC S
<?
33 4 3 # 1 164 1 9 4 9 # 1 ) ' # 3 ''6 7 # 3
3 ' 5 D 4 3 ) 4 # 3 9 3 9 1 4 # 1
7 8 D 1 1 9 '$
F /$. 1 3 ' 5 D 7 8 H 4 1 9 ' 9
4 # 5 ' 6
F /$, 1 3 ' 5 D 7 8 H 4 1 9 ' 9
)
F /$/ 1 3 ' 5 D 7 8 H 4 1 9 ' 9
'
F /$< 1 3 ' 5 D 7 8 H 4 1 9 ' 9
E 1
F /$= 1 3 ' 5 D 7 8 H 4 1 9 ' 9
3'
F /$> 1 3 ' 5 D 7 8 H 4 1 9 ' 9
' H 7 D 1$
3.5 Conclusion
; 1 1 31 9 ' 4 # 1 96H 9 # 1 4 C
5 3 3' 9 9 1 4 7 1 1 1 C # ) ' 9 1
9 'C 3 9'6 3 1 3' D 1 1 9 ' 9 # ''6 4 ) # 1
3' 4 9 C # 3 C 3 7 # 3 9 ## 3 1 7 8 '
4 # 3 9 3 $ 5' /:. 31 F64 1 4 6 1 ' # 164 1
9 1 ' 1 96H 5G 3 ) $
1 2 31 4 D '' 5 24' 9 1 1 9 ' 76 # 1 96C 1 4'
<A
<89 3 F & 3 !
5G 3 ) 31
@ F64 1
. . F .$. 1 ) 9 3 44 7 1 ) ' 9 6 # 1 9 '
1 3 2 # 7 $
, ,$. 9 ,$,
F ,$. 1 C D 1 1 3 2 # 7 C 3'
9 D 9 1 3' 3 ' ) D # $
F ,$, 1 C D 1 1 3 2 # 7 C 3'
9 D 9 1 3 : 3 3 ) D # $
F ,$/ 1 C D 1 1 3 2 # 7 C 3'
9 D 9 1 41 ' 1 4 3 ) D # $
F ,$< 1 C D 1 1 3 2 # 7 C 3'
9 D 9 1 9 ) D # $
/ /
F /$. 1 3 ' 5 D 7 8 H 4
1 9 ' 9 4 # 5 ' 6
F /$, 1 3 ' 5 D 7 8 H 4
1 9 ' 9 )
F /$/ 1 3 ' 5 D 7 8 H 4
1 9 ' 9 '
F /$< 1 3 ' 5 D 7 8 H 4
1 9 ' 9 E 1
F /$= 1 3 ' 5 D 7 8 H 4
1 9 ' 9 3'
F /$> 1 3 ' 5 D 7 8 H 4
<B
4 METHODOLOGY
4.1. Introduction
@ 8 9 H H I,---J 9 ' 9 9 4 '6 96 4' #
' 9 7' 9 1C 5 1 3 2 D ' ' 9 # 4 3 ' 7C
4 ) 7 1 ) ' 9 6 # 1 9 ' 4 1 # '6 # 3 2 I & 8 9 K 8C
,--=J 9 1 3 2 # 1 99' 9 ) ' 4 7 3 C '6
5 C 6 9 % 9 I% ' C 9 9 ': C ,--AJ 4 ) 9 7 3 7 7
4 ' 6 ' $ 1 44 31 D 1 9 4 9 1 96 1
D 9 3 ' 4 5 ' 6 E 56 7 '' 9 9
4 I J$
4.2 Sample and Questionnaire design
1 31 D 3 9 3 9 7 4' 3 4 7 =-- '' 9 9
4 ' 3 9 # 2 H 7 8 ' 7 # 7 'H .--- 5
'' 9 9 4 I Z,B>C 3 5 ,--AJ 3 4 7 4
# ) 6 7 # 1 3 6 3' 9 7 9 9 8 ' 9 $ 1
L D ?1 9 A1 # 4 5 9 D # '' D 9: 4 56 : '
3 3 ) 7 9 3 7 4 $
1 4 3 ' ) 9 3 D 5 9 7 4 'C '#: 9 9
L C 9 ) 9 9 / 9 3 3 I # 44 9 2 ,J$ '6C 5G 3
D E 9 ) ' ,= 7 9 7 D 9 7 # ' 7
=-' 5 9 56 @ 8 9 H I,---J # 5 # ' ) 4 ) 9
31 ) I.B?/JC 9 4 9 D E 9 ) ' 31 =
4 E 3 ' # S 7'6 7 T S 7'6 7 T$
1 3 9 3 1 L D 9 7 9 31 3 8 1 3 4 6
9 4 3 ) 4 # 3 9 3 C 1 ' ' D 9 7 = 4
E 3 ' C 9 1 1 9 4 31 3 8 1 L 9 5G 3 $
9 5 # C =-- L D C # D1 31 ./? D 3 ) 9
4 7 4 # ,?C<Y$ 1 3 ) 9 4 3 7 ,, D 5' EC
9 ? D ' 3E 7 1 3 6 # # 3 ' I) ' D
7 9 # ) ' 9 4 JC 31 '6 .-A L D
9 # # 3 ' '6 $ 1 3' # 3 ) 9 L # 1 1 D
3' 9 ) 5 ,/ 9$
=89 6 .
9* 3 ) 9 # 1 7 ' 56 9 4 7 3 ' 4 5 ' 6
4 7
7* 1 3 7 ) ') # 5 3 ' 4 5 ' 6 6 ' 9
3 7 24 3 # 3 6 1 5 3 5 $
<* 3 ' 4 5 ' 6 ## 3 ) 5 # 3 4 7 1 E $
=* 1 '9 ' 8 1 4 # 1 ' 7 3 6 9 1 #
1 '9 4 9 3 ' $
?* 3 ' 7 ' 1 ' 96 4 31 3E 5 5 1 ) 9
3 6 # 5 5 ) ') 9 3 ' 4 5 ' 6 4 7 $
@* 5 1 ' # 3 ' 4 5' 3 5 4 # 5' #
5 $
C* 7 ' ## 3 5 5 1 ) 3 ''6
4 5' D 6$
G* 1 1 ) # ' 9 ') 3 ' 4 5' $ C 5 1 '9
=.
=89 6 . : ! %;
H* 1 '9 3E' '6 1 3 ' 4 5' 1 3 9 56 D
3
9I* 3 ' 4 5 ' 6 4 7 6 5 1 '4# ' 9 3 7 7 4 5'
5 1 ) 56 5
99* 1 ' 96 ' 9 9 1 '9 H E 1 4 5 '
97* 1 1 3 6 6 9 ' 7 7 3 ' 4 5'
4 7
9<* 3 6 24 3 5 1 '4 ') 3 ' 4 5' D '' 4 9 3
7 9 9 ) 3
9=* 4 '6 3 3 9 3 ''6
4 5' D1 9 3 '6 3 3
9?* 4 3 ' 3 4 7 3 1 '4 # ) 5' 7 # 5
9@* 1 9 # 4 5 ' 6 3 6 4 # E 7 4 #
9C* 4 7 9 5 9 1 1 6 3 ## 3 ) '6 3 5
3 6H 4 5'
9G* 5 1 7 3 ' 4 5 ' 6 6 1 ) 3 9) 7 )
5 1 9
9H* # E 5 5 ) ') 9 3 ''6 4 5' 4 7
' 96 9 7 56 3 4'6 7 D 1 3 ' 7 '
7I* 3 ' ) ') 6 5 3 9 ' 1 7 ' # C # 1 1 71 3
) ') 9 71 1 D # 5
79* 1 '9 3 9 ' # D 7 D 1
5 ) 3 3 6$
77* 3 6 24 3 5 3 5 3 3 7 D 1 '6
3 3
7<* 6 # 7 1 3 # 3 ' ) ') 3 6C 5 6
D E 7 D 1 1 4 5' 3
7=* E 7 5 5 ) ') 9 6 3 ) 6 1 1 E 7 4 #
' E '6 E 3 6 D ## 1 1 5
7?* D E 5 # 2 3 ' 4 5' 3 9 56 1 9
D1 31 1 ) 4 # 4 '
=,
4.3 Statistical Treatment
4.3.1 Sample Characterization
# 6 9 4 3 ' '6 C 5 1 1 7 8 9 L 9 5G 3
31 3 8 9 D1 ' $ 7 8 4 9 # '9 # 3 ) 6C 5
) ' C 3 4 6 7 C 5 # 4' 6 C 2 3 # 3 ' 4 5 ' 6
9 4 C 2 3 # ## 3 ' ' 3 9 # 1 3 9 4 5' 3 # 3 '
4 5 ' 6 4 $ L 31 3 8 9 56 7 9 C 7 C D E 7
3 4 6C 9 3 9 7 C 4 3 4 6 9 D1 1 4 3 4 6
' 9 D 1 E 7[ 3 ' 4 5 ' 6$ D 9 7 ) 7
9 9 9 9 ) # 3 ' ) 5' 9 ) ' 3 9 ' )
4 3 7 # : 3 ' ) 5' $ 1 4' D '' ' 5 31 3 8 9 # 1
3' '6 C 56 3' 5 1 4C 9 1 71' 71 1 3' H 9 ## 3 $
4.3.2 Factorial Analysis
5 7 ' 71 1 99 9 9 D 1 1 D 1 ,=
5 # 9C 24' 6 # 3 ' '6 D 4' 6 9C D 1 ) 2
1 7 ' ' # 3 ' 4'6 # 9 7 $ 9 5
33 4 9C 1 3 ) 9 # 3 D 31 3E 9 # 1 # '' D 7 3 I@ 8 9
H C ,---J
.$ 1 ) ' # 31 7 ) ' 7 1 .$-$
,$ 1 # 3 ' 9 7 # ) 2 # 31 # 3 7 1 -$/$
/$ 1 ) 3 24' 9 56 '' # 3 7 1 <- 4 3 $
=/
=87 . ! " ! ! #
. !
' Y # * 3 ' ) Y
9 <C== .AC,. .AC,.
7 /C,< .,CB? /.C.A
< ,C-B AC/> /BC==
= .C== >C,- <=C?=
? .C// =C/< =.C-A
@ .C,/ <CB/ =>C-.
C .C-= <C,- >-C,,
G .C-, <C-B
><C/-1 C # 3 D 1 7 ) ' 4 .$- I 5' <:,J D 9 #
5 L '6 C 9 # # 3 ' 9 7 1 3 3 ' 3 ## 4 # # 3
5 1 4 D -$=$
: 6 : 'E 9 -C?.. D1 31 4 ) 9 9 L 36 #
1 4' 9 ' H # 41 3 6 4 ) 7 ' 1 4 5 D ) 5'
I4\-C---J 1 D 5' <:<C 4 ) 7 1 9 'H ) ' 9 6 # 7 $
' 5 ' 6 '6 7 5 31H '41 D 1 44' 9 7 ' 9 6
31 # 3 H 4 3 ) 3 ' C 5 D 9 3 9 9 5' #
'6 I 5' <:/J$ = I 3 ,J 9 .A I 3 /J 1 9 1 3 ' ) 9
# 1 ' 5 ' 6 '6 1 3 D 44 9 1 1 # 1 4 3 )
# 3 9 31 7 ) '6 ) ' 9$
=8< #
! &
7 =C <C .> -C>,. 33 4 5'
=<
3 '6 2 3 9 A # 3 1 24' ><C/Y # 1 ' ) 3 # 1
9 ' I 5' <:,J$
=8= 0# % >
0 8# 8 ) # ! & % B! * I2C9
J &3 44 2$ 1 : L ?/AC?.
9#
7$
-C--9 5 7 7 7 1 ' C # 3 7 D 1
4' 6 9 D 1 3 #' 3 D 1 2 2 3 1 9 '6 7 ) 5' 1
# 9 31 2 3 9 # 3 $ 2 3 9 # 3 4 9 5' <:=$
=8? " ! ! # >
D % % & .
%
9I 3 ' 4 5 ' 6 5) ) 9 9 7 # # 9 3 6
7 'J
' 96 1 ' 9 9 1 '9 E 1 4 5 ' : 99; C?,<
E 7 5 5 ) ') 9 6 3 ) 6 1 1 E 7 4 # ' E '6
E 3 6 D ## 1 1 5 ## I 7=;
C>A?
D E 5 # 2 3 ' 4 5' 3 9 56 1 9 D1 31 1 )
4 # 4 ': 7?;
C>,B
3 6 24 3 5 3 5 3 3 7 D 1 '6 3 3
: 77;
C>,=
3 ' ) ') 6 5 3 9 ' # 1 7 ' # C # 1 1 71 3 ) ') 9
6 1 D # 5 : 7I;
C=??
1 '9 3E' '6 1 3 ' 4 5' 1 3 9 56 D 3
: H;
C=/=
7I 1 4 5 ' 6 3 6J
3 ' 7 ' 1 ' 96 4 31 3E 5 5 1 ) 9 3 6
# 5 5 ) ') 9 3 ' 4 5 ' 6 4 7 : ?;
:C?.A
1 '9 ' 8 1 4 # ' 7 3 6 9 1 # 1 '9 4 9
3 ' : =;
C>?<
==
=8@ " ! ! # > : ! %;
<I 3 ' 4 5 ' 6 1 3 3 4 'J
5 1 ' # 3 ' 4 5' 3 5 4 # 5' 5 : @; C>B,
3 ' 4 5 ' 6 ## 3 ) 5 # 3 4 7 E : <; C>B,
5 1 7 3 ' 4 5 ' 6 6 1 ) 3 9) 7 ) 5
1 9 : 9G;
:C=/<
=I 7' 3 7 3 ' 4 5 ' 6 3 5 3 3 '6 1 ' 7 J
6 # 9 1 3 # 3 ' ) ') 3 6C 5 6 D E 7
D 1 1 4 5' 3: 7<;
C?=,
3 ' 4 5 ' 6 4 7 6 5 1 '4# ' 9 3 7 7 4 5' 5 1 )
56 5 : 9I;
C>?-?I 1 '9 9 3 '6 3 3 J
4 '6 3 3 9 3 ''6 4 5' D1
9 3 '6 3 3 : 9=;
C?-<
1 '9 3 9 ' # D 7 D 1 5 ) 3
3 6: 79;
C>?-@I ) ') 3 ' 4 5 ' 6 3 3 24 3 J
1 3 7 ) ') # 5 3 ' 4 5 ' 6 6 ' 9 3 7
24 3 # 3 6 1 5 3 5 : 7;
C?/=
1 3 ' 1 ) # ' 9 ') 3 ' 4 5' $ C 5 1 '9 D
6: G;
C=BA
CI 1 1 3 6 6 9 ' 7 7 3 ' 3
4 7 J
1 1 3 6 6 9 ' 7 7 3 ' 3 4 7 : 97; C?/,
GI 3 ' 4 5 ' 6 1 5 # C 5 7 L 9J
3 ) 9 # 1 7 ' 56 9 4 7 3 ' 4 5 ' 6 4 7 : 9; C?>,
4 7 9 5 9 1 1 6 3 ## 3 ) '6 3 5
3 6H 4 5' : 9C;
C=/>
3 . 3' '6 4 1 3' 3 ' ) D # 3 ' 4 5 ' 6 D1 31
7 8 1 '9 E 6 1 4 5 ' 5 6 9 3 3 C 1
5G 3 ) # 1 7 8 4 # 9 3 ' 4 5' 9 3
=>
3 , 3 4 1 9 ' 76 1 5 1 9 # 4 5'6 3 6
4 # 1 3 3 $ # 3 , #' 3 ) ' 6 4 33 4 D 1
1 D '# # 1 3 6 D1 31 1 7 8 9 9 '
24 # 3 ' 4 5 ' 6 5 6 9 7 ' 6 # $
3 / 3 4 1 #' 3 9 ) D D1 31 3 '
4 5 ' 6 5 9 '6 41 ' 1 4 3 9 ' 76C 5
## 3 ) 4 1 E 3 4 ) C 3 3 5 # 9 4 # $
3 < 3 5 4 9 1 3 # 7' 3 7 3 ' 4 5 ' 6C 5 1
1 7 8 1 D '' ## 1 7' 3 7 7 D 1 1 ) '' 4 5' 3 9
4 5'6 # 3 7 ' 1 # C 9 1 3 ' 9 ) '
3 2 1 D '' 5 # # 3 7 # 5' 4 5' 4 3 3
1 3 '9 9 3 7 # 1 4 5' 5 1 ) $
3 = 1 3' 3 ' ) D D1 31 1 5 1 '9 # 3 3 '6
1 3 3 9 $
3 > 4 3 3 # 3 6 D1 31 5 E 9 9 4
4 5' 4 3 3 C 5 1 D 9 7 9 ''6 1 # $
3 ? 1 5 9 1 ) 1 3 6 ' 9 3
3E' 1 3 3 9 # 3 >$
3 A 3 4 D 7'6 ' 9 1 3 5 4 9
3 ' 4 5 ' 6H : 3 3 5 # 1 3 5 31 ) 9 1 71 4 5'
4 3 3 # 1 3 4 $ 3 A 3 ' # 1 '#:3 3 ' 3E #
7 # ' 56 7 7 $
1 # 3 ' '6 D 3' 1 1 # 3 D 2 3 9 0
3 .C 3 , 9 3 / 0 1 4 D 44 ) D # 3 '
=?
7 T ) DC ' 7 9 D 1 :3 4 4 3 ) I 3 4 7 D 1 '# 5 1
1 ) 5' # 1 31 9 'JC D1 ' 3 , 4 1 5 9 ) D D1 31
5 4 # ' 7 3 6 9 1 C 1 D 6C 4 5 ' 6
D 9 C 9 3 / 4 5 # 4 4 3 ) #' D 7 #
) $ 1 # 3 D '' 5 1 ' 71 D1 31 7 3' D '' 5
4 9$
4.3.3 Cluster Analysis
: ' D 9 3 D 3' ) 5' # 7 5 1
3' # 5 L 31 3 8 9 4 7 D 1 1 9 '$ #
## C 1 3' '6 D 7 @ 8 9 H H # 7 4 C 1 D )
9 3' 9 D 3' 3 ' 3' 7 9C ' 7 9 D 1 8 : ' )
3' $ 1 3' 4 L 9 '6 D 4 9 5 # I% ' C
9 9 ': C ,--AJC 5 9 D 1 1 4 # 1 7 '
9 ' 1 3' ' D 4 9C # D1 31 ' 9 9 9
3' 3 ' 3' C 7 ' 7 9 D 1 8 : ' ) 3' C 1 D 3'
' C # 9 9 3' 3 ' ) DC D 1 '9$ :* ' # * 5'
D 9 71 4 4 7 9 1 ' ) # 3' 4
I 5' <:? ' '
'6 # 1 # ' 3' 3 # 1 3' I 5' <:? ' '
J ) ' 1 1 6 9 9 ' 9 1 1 # 3 2 3 9 ' C
4 7 44 7 ) D 1 4 9 7 $ ' . 7 8 H 3
=A
D1 31 5 1 4 5 ' 6 3 6 9 3 C # 3 C ## 4 3
5 # $
7 8 1 3' 3 9 1 71 31 / I 3 '
4 5 ' 6 ## 3 ) 5 # 3 4 7 E JC .> I5 1
9 # 4 5 ' 6 3 6 4 # E 7 4 # JC > I3 5 1
' # 3 ' 4 5' 3 5 4 # 5' 5 JC < I5 1 '9 ' 8
1 4 # ' 7 3 6 9 1 # 1 '9 4 9 3 ' JC ./
I 3 6 24 3 5 1 '4 ') 3 ' 4 5' D '' 4 9 3 7 9 9
) 3 JC ,/ I56 # 9 1 3 # 3 ' ) ') 3 6C 5 6
D E 7 D 1 1 4 5' 3J 9 A I 1 3 ' 1 ) # ' 9 ')
3 ' 4 5' $ C 5 1 '9 D 6J$ 1 1 1 9C 7 8
' , 1 ) 3' 3 ' ) DC 3 D 1 1 3 4 3 .C 7 1
5 1 '9 '6 3 3 '# D 1 E 7 4 # 9 D E 7 # 3 3
7 D 1C 9 D1 31 1 7 1 3 1 7 8 $
7 8 3' , 3 9 1 71 31 ,= I D E 5
# 2 3 ' 4 5' 3 9 56 1 9 D1 31 1 ) 4 # 4 'JC .A
I5 1 7 3 ' 4 5 ' 6 6 1 ) 3 9) 7 ) 5
1 9 JC .. I5 ' 96 1 ' 9 9 1 '9 E 1
4 5 ' JC B I5 1 '9 3E' '6 1 3 ' 4 5' 1 3 9
56 D 3 JC ,, I 3 6 24 3 5 3 5 3 3 7 D 1
'6 3 3 JC ,- I 3 ' ) ') 6 5 3 9 ' # 1 7 ' # C
# 1 1 71 3 ) ') 9 6 1 D # 5 J 9 ,< I E 7 5 5
) ') 9 6 3 ) 6 1 1 E 7 4 # ' E '6 E 3 6 D ##
=B =8C ! ! 8 ! ! ! 9 ! 7
! 9$ # % 6
3 ' 4 5 ' 6 ## 3 ) 5 # 3 4 7 E I /J
,-C<, <C-< /C//
1 9 # 4 5 ' 6 3 6 4 #
E 7 4 # I .>J
.>CA./ <C/- /C?/
5 1 ' # 3 ' 4 5' 3 5
4 # 5' 5 I >J
./C>>/ /CB. /C/=
1 '9 ' 8 1 4 # ' 7 3 6 9
1 # 1 '9 4 9 3 ' I <J
./C-A> <C/- /CA/
3 6 24 3 5 1 '4 ') 3 ' 4 5' D ''
4 9 3 7 9 9 ) 3 I ./J
>C.?? /C?, /C//
6 # 9 1 3 # 3 ' ) ') 3 6C
5 6 D E 7 D 1 1 4 5' 3 I ,/J
=C./? /C=.
/C.-1 3 ' 1 ) # ' 9 ') 3 ' 4 5' $
C 5 1 '9 D 6 I AJ
=C--. ,CB> ,C=A
! 7$ 6
D E 5 # 2 3 ' 4 5' 3 9 56
1 9 D1 31 1 ) 4 # 4 ' I ,=J
>ACA?A ,C./ /C<,
5 1 7 3 ' 4 5 ' 6 6 1 ) 3
9) 7 ) 5 1 9 I .AJ
==C.// ,C,> /C>?
' 96 1 ' 9 9 1 '9 E 1
4 5 ' I ..J
<,C<=< .C?, ,C??
1 '9 3E' '6 1 3 ' 4 5' 1
3 9 56 D 3 I BJ
/=C,AA .CB, ,CA/
3 6 24 3 5 3 5 3 3 7 D 1
'6 3 3 I ,,J
,BC-. ,C-A ,CAA
3 ' ) ') 6 5 3 9 ' # 1 7 ' # C # 1 1 71 3 ) ') 9 6 1 D # 5 I ,-J
,AC>?B ,C<, /C/A
E 7 5 5 ) ') 9 6 3 ) 6 1 1
E 7 4 # ' E '6 E 3 6 D ## 1 1
5 ## I ,<J
>-4.3.4 Position in the Model
7 # 3 3 # 3 , 9 3 / D 9 5 1
3' 1 9 ' I 5' <:AJ$ 3 , I5 1 4 5 ' 6 3 6J
4 ) # 1 1 8 ' 2 0 5 9[ D 4 3 # : 9 3 /
I5 1 3 3 4 'J 4 ) # 1 ) 3 ' 2 0 5 # [3
4 4 3 ) # $ 3 . 1 # 3 C 5 3 '9 H 5 9 3 4
D 1 '# # 5 1 2 # 1 9 '$
=8G 3 !
! 9 ! 7
9 :-C>>>>> -C?/>.-B
7 -C,-B=-/ :-C,/.//
< -C/<<A-= :-C/A-?,
= :-C-<-B -C-<=.>.
? -C.BB-/> :-C,.B??
@ :-C-=.// -C-=>>A
C -C.,.BB? :-C./<?
G :-C-,A// -C-/.,??
1 4 # '' D 71'6 1 4 3 9 # F 9 + 8 I,--AJ D1
D E 9 D 1 1 9 ' 9C 1 D 6C 9 7 # 3 3
4 1 3' D 1 1 9 '$
; 1 5 1 3 ## 3 # 3 3 C ' . 4 9 ' 7 9 1
9 ) D L 9 C 9 ' , 4 9 ' 7 9 1 3' 3 ' ) D L 9
# @ 8 9 H H I,---J 9 ' # 3 ' 4 5 ' 6$ 1 3 9 # 1
>.
=8H # % D !
! 9 ! 7
K 0,21 -0,23
5 0,34 -0,38
4.3.5 Organizational CSR Orientation – Organizational Performance
Correlation
; 1 4 3 # 9 7 1 99 3 ' 5 D 3' H 4 1
9 ' 9 1 9 3 # 7 8 ' 4 # 3 C 4 H 3 '
3 ## 3 D 4' 6 9 3 ) 6 3 ' 7 # 3 3 5 D 1 ) 5' C
5' <:.-$ 4 D 9 5 3 1 ) 5' D # 9
# '' D 9 5 $ 1 7 # 3 3 D 9 =Y 9 .-Y ' ) '
) '$
=89I & >
! 9 ! 7
4 ] 3 '
3 # 3
3 ' 7 # 3 3
" L /CA= /C<< :C,=B C-..
! . : ; L /C>= /C<, :C.>> C.-=
L /C>, /C=? :C->< C=//
# ) 3 L /C>. /C=B :C-<< C>>>
L <C-A /C=> :C/>?
C---( 6 3L /C<B /C/A :C-?> C<><
>,
1 # 5 ' 6 9 ' D # 9 3 ''6 7 # 3
-C-= ' ) 'C 5 '6 ' D # 9 7 # 3 -C-. ' ) 'C 4 ) 7
7 # 3 3 ' 5 1 9 3 5 D 1 3' H 4 1 9 ' 9
1 7 8 ' 4 # 3 # 1 3 4 4 7 1 4 3 ) 3' $
4.4 Conclusion
1 1 9 ' 76 31 4 24' 9 9 4 1 ) 6 4 # 1 4 3 1
96C 1 9 7 # 1 L C 1 31 3 8 # 1 4' C 1 # 3 '
9 3' '6 9 1 31 # 3 ' D 1 1 7 8 ' 4 # 3
9 3 $ 1 1 5 # ) 6 4 E 1 $
1 2 31 4 D '' 9 ' D 1 1 4 3 ' '6 9 4 # 1 9
>/
5 FINDINGS
5.1 Introduction
1 ' 31 4 C D 9 3 3' 3 7 9 # 3 ' D EC 31
4 7 9 ## 7 8 ' 4 4 3 ) C 9 1 71 3 '
7C 7 # 3 9 ## 3 D # 9 7 8 ' 4 # 3 9 3 #
1 D 3' C 4 ) 7 1 9 ## 4 4 3 ) 3 C # 3 C #' 3
7 8 ' ' $ 1 31 4 D '' 9 ' D 1 9 3 7C '68 9 3 # 7
1 # 9 7 D 1 4 ) 9 $
5.2 Demographics of the Organizations
7 4 C 4 E D 1 4' 1 96 5 9 4 $
1 4' D 31 # 2 H 7 8 ' 7 # 7 5
4 ) 9 9 3 : 3 'C 7 ' 4' $ 5' =:. 1 D C D 1
1 23 4 # D 3 I '' ' 9 4 C 9 F ' 9 9 9 6J ''
3 4 9 1 4' $ 1 ' 3 D 1 1 96
9 E ,--=C 71'6 ) ' 7 1 # '9 # 3 ) 6 4 # ' I C
9 ') C ,-->JC ' 1 71 1 96 3 4 ' # 1 9 '
><
?89 4 > % .
% . ! "
7 3 ' 9 7 : 9 6 A ?C<.Y
; C ' 3 3 6 9 7 . -CB/Y
' '' 9 4 4 - -C--Y
3 .= ./CABY
3 # 5 ' ) 1 3' B AC//Y
3 # ' 3 : ' 3 3 . -CB/Y
3 ./ .,C-<Y
9 9 5 .- BC,>Y
' 9 5 , .CA=Y
9 C # 9 7 41 3: . -CB/Y
F ' 9 # 9 9 6 - -C--Y
5 C 3 E 9 # . -CB/Y
3 9 ' 3 3 ' = <C>/Y
' 3 3 9 5 ' 76 .- BC,>Y
'' 3 9 : '' 3 ' , .CA=Y
1 3 3 ' 4 9 3 / ,C?AY
1 6 < /C?-Y
) 3 B AC//Y
2 ' / ,C?AY
4 9 9 5 = <C>/Y
' 1 9 ' 1 . -CB/Y
[ = <C>/Y
' .-A .--C--Y
1 4' D 9 D # ) 3 4 7 1 ' 7 7 8
D 1 1 9 7 # 9 9 '' 4 C D 5 24 3 9 1 ) 1
L # 1 4' IA=YJ 1 9 3 # .- =- '' 1 D
5' =:,$ 7 8 ' 7 3 1 4' 4 6 ) '6 9 5 9C D 1 4 E
D 1 1 .- .B 6 I,?YJ 9 ,- ,B 6 I,/YJ$
1 5 # 4' 6 ' ) '6 9 5 9C 1 '# # 1 7 8 1 ) 7
>=
'6 / # 1 7 8 I/YJ 4 9 9 4 9 9 4 C ./
I.,YJ 9 ' 7 9 31 E 4 5' 4' 6 D E7 4$ 1 ) G 6
# 1 4' IA=YJ 4 9 1 $
1 4' C 71'6 <-Y 4 9 # ' ' 3 9 # 1 3 D 1
1 3 4 6 9 '6 = 7 8 4 5' 1 9 3 ' 4 5 ' 6 4 C D1 31
3 7 D 1 5 C ) 9 9 1 H I,--=J 24 3 C D1 1 6 1
7 'D 6 4 5' 1 1 ) # 9 4 ) 9
# 1 7 ' 4 5' 3$ 1 3 '9 1 7 1
31 ' 1 4 9 3' 1 # $
?87 4 > &3
! ! 1 , '' . -CB/Y
, .- '' .- BC,>Y
.- =- '' B, A=C.BY
1 =- '' , .CA=Y
[ / ,C?AY
' .-A .--C--Y
4 -:B 6 .= ./CABY
.-:.B 6 ,B ,>CA=Y
,-:,B 6 ,= ,/C.=Y
/-:/B 6 ./ .,C-<Y
<-:<B 6 ., ..C..Y
=- 6 .< .,CB>Y
' .-A .--C--Y
! & =- ' /, ,BC>/Y
=.:.-- ,. .BC<<Y
.-.:.=- ,> ,<C-?Y
.=.:,-- ., ..C..Y
1 ,-- .> .<CA.Y
[ . -CB/Y
>>
?8< 4 > &3 : ! %;
D &
9 4 9 4 / ,C?AY
4' 6 [; E7 4 4 5'
./ .,C-<Y
B, A=C.BY
' .-A .--C--Y
D # ! %
3
<, /ACABY
>> >.C..Y
' .-A .--C--Y
3 4 &! 3
& M
= <C>/Y
.-- B,C=BY
[ / ,C?AY
' .-A .--C--Y
5.3 Demographics of the Respondents
1 7 # 1 4 9 ) 7 <, 6 I \.-CA,JC 4 9
5' =:<$ 1 G 6 # 4 9 33 4 44 I//C>YJ 99' I<,C.YJ
7 G 5 4 C 9 1 1 6 1 ) 4 1 4 3 ) 7 8
) 7 ., 6 I \BC//J$ 71'6 1 '# I<=C/YJ # 4 9 1 9
E 7[ ' 9 4 $ 3 4 ' 1 L # 1 4'
I?,YJC ' ) 7 '6 L D I,AYJC 9 ) 1 '# # 1 4' 1
>?
?8= & % &3
. E & 9 !" /> //C//Y
3!" <= <.C>>Y
,> ,<C-?Y
! 6 )
3 & = 6 ' // /-C==Y
>:.- 6 /. ,AC?-Y
..:.= 6 .- BC,>Y
.>:,- 6 ., ..C..Y
,. 6 .? .=C?<Y
! 6 )
3 & ..CA= BC//
# ) N E %
& <A <<C<<Y
=A =/C?-Y
/= 6 '9
6 7 /, ,BC>/Y
/>:<= 6 '9 /. ,AC?-Y
<>:== 6 '9 ,> ,<C-?Y
'9 1 ==
6 ./ .,C-<Y
<,C,A .-CA,
( % ' ?? ?.C/-Y
' /- ,?C?AY
%! 3 7 . -CB/Y
3 9 6 7 .. .-C.BY
# '
< /C?-Y
31 ' 7 .. .-C.BY
F 71 7 == =-CB/Y
7 ,, ,-C/?Y
>A
5.4 Cluster Analysis
; 1 1 # : ' 1 9 # C 5 3 ) 9 1 1 D
D 9 3 3' 3 D 1 1 4' C 4 7 9 ## 4 4 3 ) #
0 9 9 3' 3 ' ) D I 5' <:? ' '
?8? ! 3 !
!
# 3 &
"
! ! . =/ =,C<AY
, <A <?C=,Y
% .-.
# ?
1 3' 5 1 4 ) '6 9 ) 9 9 7 5 1 3' 3 C D 1 =/
7 8 3 4 7 1 9 ) D 3' I=,YJ 9 <A 3 4 7 1
3' 3 ' ) D 3' I<AYJ 4 9 5' =:=$ 1 4 ) 9 7 )
9 # 1 _ 2 1 9 5 ) 9C 1 7 ' 9 ' 1 4 ' 3 6
1 5 9[ D 4 4 3 ) # C 7 1 1 5 9 ) 4 9
1 7 ) 9 # 1 2 9 1 D ) 1 4 ) 9 $ 1 ' 71 '6
' 7 5 # 4 1 1 1 9 ) D 4 3 ''6 3 D 1
1 ' # 1 96 56 C 9 ') I,-->JC #' 3 7 3 '
4 3 4 # 3 9 4 # 3 # ) C 9 3 '9 5 #' 3
1 7 D 7 41 7 ) 1 4 3 # 3 ' 4 5 ' 6 9 1 5 # 1
) ' C 1 3 9 5 1 ) # # 3 1 ) # 7 8 I 5 '$ ,--=J
4'6 # 4 7 8 7 7 4 5' 4 3 3
I ' 5 '$C .BBAC 3; '' 9 7 'C ,---J$ 1 4 # 1 3' 3
>B
! =* ! "
5' =:> ) ' 1 1 9 ## 3 5 D 5 1 3' : ' 9
4 ' 3 # 1 7 8 3 D 1 1 4 4 3 ) # $ ' .
7 8 1 ) ' 7 5 # 3 3 9 9 4 I,.YC ) #
3 4 9 # '6 4' 6 D E7 4J 1 ' , 7 8 I?YJ$ '
,< 7 8 I<=YJ 1 9 L 9 4 ' 3 9 # 1 3 C
7 .= 1 3' 3 L 9 I/.YJ$ ' C '6 = 7 8 1 4'
4 5' 1 9 4 C < # D1 31 5 ' 7 7 ' .$
' .
' , -C,.
-C/<
:-C/A
?-?8@ 6 # % " & . % " & .
! !
! 9 ! 7
! " ! "
D &
9 4 9
4 . .CBY . ,CBY
4' 6 [; E7 4
4 5' .- .ACBY , <C,Y
<, ?BC/Y <= B/CAY
D
# ! %
3
,< <=C/Y .= /.C/Y
,B =<C?Y // >ACAY
3
4 &! 3
& M
< ?C?Y . ,C,Y
<A B,C/Y <= B?CAY
' 3 ' ) D 7 8 33 46 5 1 1 ' D 9 1 71 2
1 1 ) 5' 5 ) ' C 7 8 ' 7 9 5 # 4' 6
I 5' =:?J$ 1 3 5 24' 9 56 1 # 3 1 6 7 7 8 6 5
3' 9 3 3 '# 4 '6 D 1 1 1 : 3 3 5G 3 ) 9 '6
' 99 ' 7: 5 ' 6 76 I 97 '$C
,--AJ$ 1 1 1 9C 33 # 3' 3 ' ) D 7 8 1 1 ) 1
1 71 3 C '9 7 9 7 5 # 4' 6 3 5 24' 9 56 1
3 4 ) 9) 7 9[ 7 9 7 1 '' D 9 1 7 8 7 D
9 5 3 D '' 5' 1 9 1 E 9 '' D ) 9
?.
?8C 6 # % " & . % " & .
! !
! 9 ! 7
! " ! "
! ! 1 , '' - - . ,C.Y
, .- ''
> ..C/Y < AC/Y
.- =- ''
<> A>CAY <- A/C/Y 1 =- ''
- - , <C,Y
[ . .CBY . ,C.Y
' =/ .--Y <A .--Y
4
-:B 6 ? ./C,Y A .>C?Y
.-:.B 6 .B /=CAY A .>C?Y
,-:,B 6 ., ,,C>Y .. ,,CBY
/-:/B 6 > ..C/Y ? .<C>Y
<-:<B 6 < ?C=Y ? .<C>Y
=- 6 = BC<Y ? .<C>Y
' =/ .--Y <A .--Y
!
& =- ' .? /,C.Y .= /.CBY
=.:.-- B .?C-Y .. ,/C<Y
.-.:.=- .< ,>C<Y A .?C-Y
.=.:,-- ? ./C,Y < AC=Y
1 ,--[ > -..C/Y -B . .BC.Y -C.Y
' =/ .--Y <A .--Y
5.5
Cluster Positioning-Organizational Performance Correlation
; 1 1 5G 3 ) # 5 7 7 ' 71 1 99 3 ' 5 D 3' H
4 D 1 @ 8 9 H H I,---J 9 ' 9 9 3 # 7 8 '
4 # 3 C 4 H 3 ' 3 ## 3 D 9 4 ) 3 '