Customer relationships
An Exploratory Study on the use of Social Networks in Building Customer Relationships
21
BUILDING A RELATIONSHIP WITH THE CUSTOMER: A CRM VERSUS A QM PERSPECTIVE
5
Costumer journey: a new approach for retailers
149
A Test of Transactional and Transformational Leadership Behaviour of Salesman on Customer Relationship Marketing Behaviour: A Study of the Indian Banking Sector
8
Lost and Winback EMAC2012
8
UNDERSTANDING CUSTOMERS' EVALUATIONS THROUGH MINING AIRLINE REVIEWS
11
BBR, Braz. Bus. Rev. vol.14 número1
27
An empirical study to determine the critical success factors on customer retention: A case study of Iranian banking sector
12
SATISFACTION AND LOYALTY OF CUSTOMERS OF A FINANCIAL INSTITUTION: A CASE STUDY
11
PERANCANGAN APLIKASI E-CRM PADA PT MANFUKU SEJAHTERA INDONESIA
12
Big Data, the perfect instrument to study today's consumer behavior
14
How customer experience attributes influence customer satisfaction and online bank credibility
23
An assessment of e-service quality, customer satisfaction, and customer trust on customer behavior in online shopping
51
Customer lifetime value na banca
77
CUSTOMER RELATIONSHIP MANAGEMENT: UMA FERRAMENTA
79
Investigating the effect of emotional and social stimulants of store atmosphere and prices on the customers' satisfaction and loyalty
8
THE DIRECT AND INDIRECT EFFECTS OF CUSTOMER FOCUS ON PERFORMANCE IN PUBLIC FIRMS
12
Prototype and proof of concept for a display system in retail stores
65
Rev. adm. empres. vol.40 número1
5
An exploration study to detect important factors influencing customer relationship management on reducing unhappy clients
6