Customer trust
An assessment of e-service quality, customer satisfaction, and customer trust on customer behavior in online shopping
... on customer satisfaction and customer trust which later have impact on repurchase intention, word of mouth and site revisit using model developed by Blut (2016), Gounaris et ...predict ...
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An Approach to Customer Trust in the Portuguese Banking System
... Scientific development, particularly in the field of behavioural economics, which includes many contributions from psychology and sociology, as well as in the field of neurology, which gave rise to neuroeconomics, ...
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An investigation on the effects of brand equity, trust, image and customer satisfaction on regular insurance firm customers’ loyalty
... 4. Customer satisfaction influences positively on customer loyalty. 5. Customer trust influences positively on customer loyalty. 6. Perception image influences positively on ...
6
BAR, Braz. Adm. Rev. vol.12 número1
... If trust is more difficult to build in the mobile environment because of mobile commerce’s greater uncertainties and risks (Siau, Sheng, Nah, & Davis, 2004), a possible way to solve trust- building ...
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A Test of Transactional and Transformational Leadership Behaviour of Salesman on Customer Relationship Marketing Behaviour: A Study of the Indian Banking Sector
... on customer relationship marketing behaviour in Indian Banking ...affect customer trust, customer commitment and together they contribute to customer relationship behaviour ...
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How customer experience attributes influence customer satisfaction and online bank credibility
... inducing customer trust, attractive bank equipment, zero fees for issuing checks, zero error records, the possibility of online banking, security of transactions, helpful staff, and readiness of staff to ...
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In welfare we trust? Political trust in Portugal and Spain, 2008-2014
... and trust in political institutions in Portugal and Spain at three key moments: before the financial crisis (2008), during its peak (2012), and after the end of the foreign aid programmes (2014): a full-fledged ...
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Group trust yields improved scalability and anomaly detection for P2P systems
... of trust and reputation applied to a P2P environment, and extends the approach using a novel group trust calculation that demonstrates improved scalability and anomaly detection for P2P ...A trust ...
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Effects and Roles of Laws of Bangladesh Against Crimes: A Study
... Consultants Trust (CRC-Trust) maintains a website Chancery Law Chronicles-First ever Online Database of Bangladesh Laws where it has already included 7000 judgments of the Appellate Division and High Court ...
6
BAR, Braz. Adm. Rev. vol.5 número3
... consequent trust built between the parties is an efficient way to develop and maintain relationships in the long ...the customer, offer an apology, express gratitude for raising the problem and treat the ...
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The impact of social identity of brand on brand loyalty development
... between customer and firm, which leads to brand ...value, customer satisfaction, brand trust while perception value influences customer satisfaction and brand ...addition, customer ...
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Cad. Saúde Pública vol.24 número5
... Communities where mutuality and reciproc- ity are more common will tend to be more at- tached to trust and trustworthiness. Generalized trust is more likely to prevail in a more commu- nitarian society. It ...
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Study of Verification of the Reputation Scaling Module of Trust Management System
... Situational Trust described the degree of trust that an individual was prepared to trust any other person in a given ...This trust was formed upon the intention to extend trust in a ...
6
CLIENTES EM UMA EMPRESA DE TECNOLOGIA
... Somado a isso, a produção acadêmica que diz respeito ao tema Métricas de Vendas para Captação de Clientes é pequena. Com o objetivo de verificar referências na produção acadêmica sobre o tema, em 21 de julho de 2015 foi ...
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Trust and political orientations
... that trust is much more a generalised attitude towards others than the product of rational calculation by self-interested ...of trust, defined not by interactions (repeated or not) or reputation, but rather ...
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Homo economicus belief inhibits trust.
... We believe the similar phenomena also occur in other countries and areas. For instance, many post-communist societies (e.g. Russia) have experienced decreasing trust levels following the fall of the communist ...
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SATISFACTION AND LOYALTY OF CUSTOMERS OF A FINANCIAL INSTITUTION: A CASE STUDY
... analyze customer satisfaction with aspects that are not connected to the financial crisis which prevents any relationship between satisfaction with this issue and can only reap results for factors as sympathy, ...
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CUSTOMER RELATIONSHIP MANAGEMENT: UMA FERRAMENTA
... A definição destas três questões teve como objectivo a proposta de uma solução de um veículo de comunicação, um cartão de fidelização, que permitisse suprir as necessidades[r] ...
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Customer lifetime value na banca
... This project was based on developing and implementing the probabilistic model CLTV of a bank, highlighting some of the limitations of the "traditional" metrics used to calculate the customer value. The ...
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Certificate polygamy: a matter of trust
... the customer possesses a digital certificate, possibly safeguarded by a Trusted Computing Base (TCB) or a less complex solution using a token generated by a physical device, such as the one used by Paypal, in ...
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