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[PDF] Top 20 The importance of perceived service quality in banking loyalty for large business customers

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The importance of perceived service quality in banking loyalty for large business customers

The importance of perceived service quality in banking loyalty for large business customers

... are the studies who analysed the relations between the largest companies and their banks, but Tyler and Stanley (1999), investigated, the expectations of the largest companies to ... See full document

14

Research Article An Artificial Intelligence System to Predict Quality of Service in Banking Organizations

Research Article An Artificial Intelligence System to Predict Quality of Service in Banking Organizations

... predict the quality of service expressed as the waiting time that customers must endure before receiving a ...for the bank managers to determine the number ... See full document

8

The effect of perceived benefits, trust, quality, brand awareness/associations and brand loyalty on internet banking brand equity

The effect of perceived benefits, trust, quality, brand awareness/associations and brand loyalty on internet banking brand equity

... online banking users’ information, we first required the permission of a large international and private bank operating in Portugal to express our need for the information for ... See full document

20

Channels selection in the retail banking sector: relationship between the factors influencing the usage and the perceived service quality

Channels selection in the retail banking sector: relationship between the factors influencing the usage and the perceived service quality

... portfolio of online and offline market channels, ranging from a physical retail presence to ...proactive business posture outside the normal opening hours of the ...to the ... See full document

133

CUSTOMER IMPORTANCE RATING OF SERVICE QUALITY DIMENSIONS FOR AUTOMOBILE SERVICE

CUSTOMER IMPORTANCE RATING OF SERVICE QUALITY DIMENSIONS FOR AUTOMOBILE SERVICE

... are the center of an organization’s universe: they define ...delivery, service, clear and correct transaction processing and ...satisfaction/Service quality management has become a ... See full document

5

RELATIONSHIP AMONG CORPORATE IMAGE, INTANGIBLE PERCEIVED QUALITY, CHOOSING, HABIT AND CUSTOMER LOYALTY

RELATIONSHIP AMONG CORPORATE IMAGE, INTANGIBLE PERCEIVED QUALITY, CHOOSING, HABIT AND CUSTOMER LOYALTY

... Customer loyalty is one of the most important issues organizations face ...loyal customers has become more important due to significant increase in competition and concentrated ... See full document

15

Customer perception of internet banking service quality: A case study

Customer perception of internet banking service quality: A case study

... globally. The intensiveness and power of Internet usage influence the way people interact and more people prefer to use self-service technology rather than traditional ...through the ... See full document

60

Characterization of User-Perceived Quality of Service (QOS) in Mobile Devices Using Network Pairwise Comparisons

Characterization of User-Perceived Quality of Service (QOS) in Mobile Devices Using Network Pairwise Comparisons

... QoS of data services in cellular networks, analysts must follow a methodology that considers user-experiences in specific application ...Furthermore, the evaluation methodology must allow ... See full document

13

The effect of store image on store loyalty and the influence of service quality among leading portuguese retailers

The effect of store image on store loyalty and the influence of service quality among leading portuguese retailers

... Considering the definition of store image, we also need to define a large number of characteristics that could be of relevance in order to gauge and measure ...having in ... See full document

68

Service quality evaluation in the tourist apartments industry: a segmented and weighted importance satisfaction analysis

Service quality evaluation in the tourist apartments industry: a segmented and weighted importance satisfaction analysis

... that customers come back constitutes a positive indicator of satisfaction (Oppermann, ...to customers’ retention as intentions for the next purchase may be affected (Woodruff, Cadotte, & ... See full document

15

SATISFACTION AND LOYALTY OF CUSTOMERS OF A FINANCIAL INSTITUTION: A CASE STUDY

SATISFACTION AND LOYALTY OF CUSTOMERS OF A FINANCIAL INSTITUTION: A CASE STUDY

... Given the above it is concluded then that aspects and civic, physical and professional characteristics in each collaborator – sympathy, education, availability, kindness, confidence, competence, patience, ... See full document

11

THE EFFECTS OF CUSTOMER SATISFACTION, SERVICE QUALITY AND PERCEIVED VALUE ON BEHAVIOURAL INTENTIONS IN RETAIL INDUSTRY

THE EFFECTS OF CUSTOMER SATISFACTION, SERVICE QUALITY AND PERCEIVED VALUE ON BEHAVIOURAL INTENTIONS IN RETAIL INDUSTRY

... between service quality and repurchase intentions, saying positive things, and willingness to ...that customers may not necessarily buy the greater quality service and that there ... See full document

13

Study of the determinants for the quality of banking services and customer loyalty

Study of the determinants for the quality of banking services and customer loyalty

... goal of this study is to diagnose the aspects customers value the most when appraising the quality of banking ...if customers are satisfied with the ... See full document

61

An investigation on loyalty formation model in e-banking customers: A case study of banking industry

An investigation on loyalty formation model in e-banking customers: A case study of banking industry

... Considering the challenges, which are prevalent in the business atmosphere, organizations do not merely intend to “absorb new customers” but they have adopted the strategy ... See full document

10

Investigating the determinants of E-banking loyalty for large business customers: two empirical models

Investigating the determinants of E-banking loyalty for large business customers: two empirical models

... and in the overall on-line environment has been and remains an obstacle in the widespread adoption of e-banking ...Lowering perceived risks associated with online ... See full document

5

Determinants of Loyalty in Business Banking

Determinants of Loyalty in Business Banking

... is the customer’s favourable attitude toward an electronic business, resulting in repeat purchasing behaviour (Anderson y Srinivasan, ...2003). In order to enhance customer loyalty ... See full document

28

Loyalty in Business Banking

Loyalty in Business Banking

... defined service quality to be a function of pre-purchase customer expectations, perceived process quality and perceived output ...on the gap theory and suggests that a ... See full document

187

PERCEIVED QUALITY IN HIGHER EDUCATION SERVICE IN BRAZIL: THE IMPORTANCE OF PHYSICAL EVIDENCE

PERCEIVED QUALITY IN HIGHER EDUCATION SERVICE IN BRAZIL: THE IMPORTANCE OF PHYSICAL EVIDENCE

... when the National Education Guidelines and Basis Law was sanctioned (BRASIL - LEI 9394/96), the private higher education institutions - HEI, have lost, besides many advantages, the requirement ... See full document

25

The role of perceived LMX quality in subordinates’ entrepreneurial orientation

The role of perceived LMX quality in subordinates’ entrepreneurial orientation

... changes in technologies, markets and customers´ needs what leads to instability and ...with the fast-paced and ever-changing business landscape, so they have to know ways to drive innovation ... See full document

72

Business culture and dishonesty in the banking industry

Business culture and dishonesty in the banking industry

... that the prevailing business culture in the bank- ing industry favours dishonest behaviour and thus has contributed to the loss of the industry’s ...reputation. In ... See full document

12

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