2013/14 Review

25 Complaints received by Extra Help Unit* These are complaints from vulnerable consumers that have been referred from Citizens Advice consumer service to the Extra Help Unit EHU

Go to: citizensadvice.org.uk/energy Or contact the Citizens Advice consumer service: Call: 0808 223 1133 Relay UK: 18001 followed by 0808 223 1133 Mon–Fri, 9am–5pm Calls are free

Recent Citizens Advice research identified energy switching as a good candidate for new automatic compensation, because suppliers should be able to easily identify when standards have

Fair play prepay A Citizens Advice campaign about pay-as-you-go energy that aims to: • Increase the products and tariffs available for pay-as-you-go customers • Raise awareness of

3rd Floor North 200 Aldersgate Street London EC1A 4HD Tel: 03000 231 231 citizensadvice.org.uk Dear BEIS Energy-related products team, Citizens Advice response to UK Energy-related

30 days to return faulty goods and get a full refund Consumers will have to pay a fee to use the Citizens Advice consumer service Easier to challenge terms and conditions

Citizens Advice also suggest that it would be bene cial to keep the impact of this change on consumers under close review 4 With reference to Table 2, do you agree with our rationale,