3rd Floor North 200 Aldersgate Street London EC1A 4HD Tel: 03000 231 231 citizensadvice.org.uk 09 July 2021 Citizens Advice response to the CMA’s draft guidance on environmental claims on goods and services

The need for support to deliver low-carbon domestic heating Supplier obligations can be useful mechanisms in developing supply chains for products with low market demand, and we have

TOM functionality We agree with Ofgem that the in developing new TOM arrangements it: ● shouldn’t impede consumer choice to have multiple energy providers, ● shouldn’t impede

3rd Floor North 200 Aldersgate Street London EC1A 4HD Tel: 03000 231 231 citizensadvice.org.uk 1 December 2021 Re: Notice of intention to accept binding commitments in relation to

3rd Floor North 200 Aldersgate Street London EC1A 4HD Tel: 03000 231 231 citizensadvice.org.uk Cara Yates Networks Ofgem 8 April 2022 Dear Cara, Citizens Advice response to the

Representing consumers in the development of the Energy Networks in Scotland Citizens Advice supports CAS’s focus on advocacy relating to the monopoly energy network companies in

3rd Floor North 200 Aldersgate Street London EC1A 4HD Tel: 03000 231 231 citizensadvice.org.uk 12 January 2022 Citizens Advice response to BEIS consultation on phasing out the

Knowledge of the remedy is low and the Citizens Advice consumer service is still receiving cases where the supplier doesn’t inform the consumer of their rights under SLC22G, for example

Prohibition​​on​​charging​​due​​to​​significantly​​impaired​​ability​​to​​engage​​or severe​​financial​​vulnerability