Annual report - Citizens Advice

We helped 1217 people with 2095 Emergency support issues in the period 11/03/20 - 31/03/21 Emerging Advice Trends Covid-19 People needing our help to access Emergency Crisis

Grants continued b Grants from other public bodies Funder 2014 2013 Purpose £’000 £’000 Devon County Council 458 357 Regional welfare benefit rights Equality and Human Rights

Advice Categories Summary 13% - Universal Credit 23% - Other welfare benefits 17% - Debt 10% - Housing 9% - Employment 7% - Relationships and Family 3% - Financial Capability 3% -

John Killick, Chair Citizens Advice Torfaen Key Statistics Clients 10,927 Quick client contacts 174 Issues 20,628 Activities 31,627 Cases 11,627 In fiscal benefits Saving to

Sherwood & Newark Volunteers Deliver our quality assured core service and telephone advice line Nottinghamshire County Council Deliver our core, volunteer led service available

We have made our own waves locally on this deeply unpopular streamlining of benefits but the big news is that National Citizens Advice have been chosen by the department of Work and

Norfolk Citizens Advice Bureau Company limited by guarantee Trustees annual report continued Year ended 31 March 2015 - 4 - Objectives and activities The Citizens Advice service

BUREAU STAFF CHIEF EXECUTIVE OFFICER ADVICE SERVICE MANAGER WELFARE BENEFITS SUPERVISOR MONEY ADVICE SUPERVISOR MONEY ADVICE WORKER IMMIGRATION CASEWORKER OFFICE FINANCE AND ADMIN