Canterbury Thanet Ashford - Citizens Advice

We set out below seven potential ideas for improvement: • Traders should have to provide refunds within set time limits • Traders should have time limits for dealing with consumer

We will continue to work closely with regulators, Governments, European Institutions, other consumer groups and, importantly, market participants; • Work as one team across England,

Cllr Russell Roberts, Leader of Kettering Borough Council DEBT We advise on managing money, negotiating with creditors, choosing options Amount of debt we helped clients to manage:

This project started on the 1st October 2016 and its objectives are to support clients with: • Complex Benefit Issues • Welfare Benefit Appeals • Specialist Debt Advice • Homeless

 Develop an agreed process to refer clients between agencies  Improve the diversity of our volunteers and staff  Increase the number of volunteers available to deal with

Hydrogen boiler technology and changes to the home If we were to use up to 20% of hydrogen blended with natural gas, the majority of appliances currently in use in homes on the gas

‘The community is very fortunate to have you.’ citizensadvice.org.uk How we can help: Mary’s story: Disability Benefit Appeal During the year we helped a number of clients with

A large number of clients are re- ferred via our core service, however with peo- ple experiencing mental health problems be- ing three and a half times more likely to be in problem debt