Citizens Advice response to BEIS consultation on the Energy Bills Support Scheme

Citizens Advice does however have concerns regarding the potential impact on consumers using prepayment, potential additional costs that may be passed on to consumers and the guidance

prohibition​ ​on​ ​SOs​ ​from​ ​undertaking​ ​generation​ ​or​ ​supply​ ​activities​ ​would​ ​be removed... Yours​ ​sincerely Richard​ ​Hall Chief​ ​Energy​

Question 1: Do you agree with the proposal that suppliers should be required to take all reasonable steps to enrol eligible SMETS1 meters in the DCC, or replace with SMETS2, within a

In its role as the energy consumer champion, Citizens Advice has become increasingly concerned over recent months by emerging issues with the DCC incremental slippages to Go Live in

Since the inception of the smart meter rollout it has been understood that energy suppliers and third parties would seek to utilise and develop further tools to help consumers make more

The advantages to a ‘cap’ on SMETS1 meters are clear and many have been outlined previously in this response: ● Increase the number of consumers benefitting from a SMETS2 meter ●

Ofgem is an established body and has the clear experience as the energy regulator to build on its role and provide the necessary strategic direction to code managers in order to deliver

Outcome 4A: We are pleased to see Ofgem recognising the importance that all consumers need access to affordable energy and services, and agree that innovation is one way to 8Citizens