Citizens Advice  Response to  Proposals  regarding setting  standards for  smart appliances

Summary: Actions to support energy consumers In the immediate term: Government should continue to support people through the furlough scheme and adjustments to benefits The BEIS

Through our research, Consumer Detriment: counting the cost of consumer problems , we know that consumers experience high levels of detriment, to the tune of £23 billion each year..

In the energy sector, Citizens Advice has highlighted that automatic refunds should allow for consumer preferences, as consumers may wish to retain credit balances to offset future

In the interim, we suggest that deemed export should continue on a provisional basis until the outstanding issues with smart meter export data are resolved, but we encourage the

If suppliers can identify additional efficiencies in administering the scheme relative to the allowance made in the government backstop, if they can identify additional value for

To ensure this delivers, the government should: ● make sure that the Each Home Counts process delivers effective consumer protection at each stage of the customer journey ● design

Relevant Citizens Advice work on microbusiness consumers 2015 Response to updated issues statement 2016 Microbusiness Contracts Factsheet TPI Factsheet 2017 Smart choices

Dual-rate meter consumers Economy 7 and similar non-smart TOU meters will see higher residual charges for similar network infrastructure is not fair for delivery of an essential