Citizens Advice submission to the Welfare Safety Net Inquiry

Personal projection The Citizens Advice Service acknowledges Ofgem’s decision to require accredited sites to use the Personal Projection methodology when calculating the cost for

○ Set out progress and timelines on automation of key aspects of the claim process ○ Progress on the known backlog of areas that need fixing, creating or adapting ● Impact on

● To ensure people are able to access the flexibility already built in to Universal Credit, we recommend that Alternative Payment Arrangements APAs are offered to all Universal Credit

Relevant Citizens Advice work on microbusiness consumers 2015 Response to updated issues statement 2016 Microbusiness Contracts Factsheet TPI Factsheet 2017 Smart choices

The Citizens Advice service's role in providing first tier advice as well as specialist complaint handling services for consumers in vulnerable situations, will provide essential data

Citizens Advice recommends that Ofgem: ● Introduce a high cost cap HCC for demand connections to protect demand customers from excessive reinforcement costs ● Retain the high cost cap

New Citizens Advice research shows that people in vulnerable circumstances, including those living in rural areas, rely heavily on post offices to access essential services.. Nearly 1

In its role as the energy consumer champion, Citizens Advice has become increasingly concerned over recent months by emerging issues with the DCC incremental slippages to Go Live in