Specification of requirement - Citizens Advice

HIV Advice Service Key achievements for the HIV Advice Service in 2012/2013 • 101 ongoing clients • 52 new clients • £137,589 of client gains from benefits and grant applications

This project started on the 1st October 2016 and its objectives are to support clients with: • Complex Benefit Issues • Welfare Benefit Appeals • Specialist Debt Advice • Homeless

 Develop an agreed process to refer clients between agencies  Improve the diversity of our volunteers and staff  Increase the number of volunteers available to deal with

Added benefit Financial capability trainers often refer individuals to their local bureau for help with all sorts of problems and for further one-to-one money advice.. In addition,

In addition to this we were also commissioned by BMDC Public Health department to provide specialist debt and welfare benefits advice and consultancy to the other advice agencies in

In 2012/13, Citizens Advice Bureaux helped around:  90,000 clients with general consumer problems  84,000 clients with financial product/service problems  47,000 clients with

Responsibilities Advice giving •Interview clients using sensitive listening and questioning skills in order to allow clients to explain their problems and empower them to set their

For example, 6,000 clients used Tameside CAB’s internet learning hub Benefits Advice Education Citizens Advice service: we help people manage welfare reform changes to their