Yes - Citizens Advice

To help us conduct this evaluation we need the following information: Name: Email address: Job title/role: Organisation: Phone number include area code: Please

General consumer cases To enable you to easily identify which service the referral or notification has been sent from, listed below are the case and adviser reference number prefixes

Appendix Advice initiative Delivery organisation Great Britain and England only Citizens Advice Consumer Service The Citizens Advice Service includes Citizens Advice and

[No answer] Ensuring consumer protections Q10: Do you agree that the scope of the heat networks market framework should extend to non-domestic consumers?. It is our view that that

Grounds for complaint You may have grounds for complaint if your adviser did not do any one of these things: ■ tell you how your money would be invested and explain the risks involved

In its role as the energy consumer champion, Citizens Advice has become increasingly concerned over recent months by emerging issues with the DCC incremental slippages to Go Live in