The latest version of the manual can be found on the site www.belgacom.be. To apply labels: push the mounting strip of the device backwards and lift it up. Menu page: contains all functions and applications accessible via the keys corresponding to the words on the screen.
Guide key: used to get information about the functions on the 'menu' side and to program the key on the 'person' side. From this page it is possible to adjust the ringtone volume and screen brightness, program the time of an appointment, lock the terminal, define the default page displayed, configure the answering machine and access telephone functions such as redialing one of the last numbers or listening to calls. This screen appears temporarily when a call comes in and displays the name and/or number of the caller.
These functions (transfer, conference, etc.) are directly related to the consulted call status. Depending on how the system is configured, the caller's name or number appears on the screen. In this case, a beep will sound and/or a message will appear on the screen 20 seconds before the end of communication.
Regarding the programming of the call keys, see the chapter "Programming your telephone/Programming the keys for a direct call (option) (Personal page:)".
Requesting automatic callback if internal number is busy
If the telephone ringing is not in your pick-up group
To activate - Terminal idle
To deactivate - Terminal idle
Sending DTMF signals
Mute, so that your correspondent cannot hear you
Transferring a call
Making a second call during a conversation
Other methods for calling a second correspondent
To cancel your second call and recover the first
Answering a second call during a conversation
A second correspondent is trying to call you
Switching between calls (Broker call)
Transfer a call to the voice mailbox of an absent party
Placing a call on hold (hold)
Exclusive hold
Recover the call on hold
Placing an outside call on hold (parking)
If the parked call is not recovered within a preset time, it is transferred to the operator.
Intrusion into an internal conversation (option)
Protection against intrusion
Store a number
- Adjust audio volume
- Initiate a 'Meet me' conference
- Join a 'Meet me' conference
- Diverting calls to another number (immediate diversion)
- Selecting calls to be diverted
- Do not disturb
- Personal assistant: reaching you with one number only (option)
The 'Meet me' function is used to set up a conference with up to 6 people: the 'master' of the conference (who has the rights to initiate the conference) and the participants (up to 5) meeting for the conference . To ensure that the participants can join the conference, you must first set a meeting time for the conference and send them the access code. Call number for activating the 'Meet me' conference: this call number is used by the conference master when he wants to start a conference from an external telephone.
When the system asks you to enter a code or password, you are allowed 3 attempts before the system rejects your request. Once decided by the conference master, participants can join the 'Meet me' conference (maximum 5 participants). Meet me conference call number: this call number allows participants to join a conference call from an external group.
If the conference has not yet been set up by the conference master, you are put on hold until the conference starts (maximum 5 minutes). This dials the number of the call to join the 'Meet-me' conference and then transfers your call (10 seconds). When a diversion is applied, you can select the types of calls to be diverted: external, internal, all.
By default, internal and external calls are rejected (to change, see point 5.2) Selection of diverted calls).
Activate/disable the personal assistant (option)
Diverting calls to your pager (option)
Forwarding your calls from the receiving terminal (“Follow me”)
Applying a selective diversion (option)
Diverting all group calls (option)
Cancelling all diversions
Diverting calls when your line is busy (divert if busy)
Leaving a recorded message for internal callers
Predefined message
Personal message
The 27 standard messages are shown below
- Initializing your voice mailbox (option)
- Customising your voice greeting
- Diverting your calls to your voice message service
- When you return, consult recorded messages
- Send a voice message copy
- Sending a recorded message to a number
- Filtering calls using the voice mailbox (option)
When your phone has a mailbox, after you press the mail button, your phone will ask you to initialize your mailbox. Your personal code is used to access your voice mailbox and lock your phone.
Activating call screening
When you receive a call
Sending a written message to an internal correspondent
- List with missing external calls and your displaying text-messages
- Message notification (option)
- During the call, record the communication
- Manager/secretary filtering (option)
You can configure your phone to notify you of the message on another phone. When the operator is absent, external calls to the operator are indicated by a general bell. The system configuration allows the formation of “manager/secretary” groups so that the manager's calls can be routed to one or more secretaries.
Filter”
Answering briefly in place of the operator (option)
Calls to the switchboard
Hunting groups (option)
Hunting group call
Temporary exit from your hunting group: /Return into your group
Operator help”
Calling an internal correspondent on his/her pager (option)
Answering a call on your pager (option)
Calling a correspondent on his/her loudspeaker (option)
- Broadcasting a message on the loudspeakers of a station group (option)
- Modify the automated attendant welcome message remotely
- Modifying your personal code
- Configuring the telephone ringer
- Adjusting screen brightness
- Selecting the welcome page
- Selecting language
- Programming direct call keys (option) (Perso page:)
- Programming direct call keys (option) (F1 and F2 keys)
- Erase a programmed key
- Programming an appointment reminder
- Identify the terminal you are on
- Broadcasting background music on your loudspeaker (option)
- Lock / unlock your telephone
- Configuring the audio jack of your telephone
- Activating/deactivating 'forced headset' mode
- Agent set
- Open an agent session (login) - Agent set
- ACD application welcome screen - Agent set
- The four operating statuses of the agent set
- Changing the operating status of the set - Agent set
You can define the time of a temporary reminder (one every 24 hours) or a permanent reminder (at the same time every day). If your calls are forwarded to another extension, the forwarding will not be applied to the reminder call. By default, your phone's audio jack can be used to connect a headset, hands-free kit or speaker.
Forced Headphone Mode must be enabled once a headphone is installed instead of the receiver. An agent's availability is determined by the operating status (of which there are 4), which the agent can change at any time. Additional task, the agent performs a task on a call and does not take other calls.
The agent can change the operating status directly by entering codes (on all extensions), by pressing the function keys on the extension (Forum™ IPhone/Phone 730 and Forum™ IPhone/Phone 740 / IPhone 750 sets), or by using using the 'Agent Assistant' agent software on PC (if available).
Changing using codes (all sets)
Change by function keys (Forum™ IPhone/Phone 730 and Forum™ IPhone/Phone 740 / IPhone 750)
- Modifying your personal code - Agent set
- Integrating another group/leaving a group - Agent set
- Agent set - Close the agent session (logout)
- Supervisor station
- Supervising group mailboxes - Supervisor station
- Charging your calls directly to business accounts
A supervisor can consult the messages left in the voicemail boxes of the call center groups (maximum 8 groups) using the function keys on a Forum™ IPhone/Phone 730 or Forum™ IPhone/Phone 740 / IPhone 750 set. When a message is left in a group mailbox, the voicemail presence indicator associated with the supervision key flashes.
When the internal correspondent who has taken the call on-hooks, you are called back and can
Call duration restriction
Discovering the cost of an external call made to an internal user from your terminal.
Customized
Regardless of the statutory warranty covering this equipment, it is warranted for 1 year, parts and labour, from the date shown on your invoice. However, the warranty does not apply in the following cases: in case of use that does not comply with the instructions given in this user manual, defects or damage caused by natural wear and tear, damage resulting from an external cause of the device (e.g. falling , exposure to moisture, etc.), non-compliant installations or modifications or repairs performed by people not approved by the manufacturer or retailer. Never use solvents (trichlorethylene, acetone, etc.) which can damage the plastic parts of your phone.
The ear piece and the microphone area of the mobile phone can attract metal objects that can be dangerous to the ear. Some functions of your phone are controlled by a software key and unit configuration.
Declaration of compliance
Environmental information
The equipment that you bought has required the extraction and use of natural resources for its production. It may content hazardous substances for the health
In order to avoid the dissemination of those substances in our environment and to diminish the pressure on the natural resources, we encourage you to use the appropriate
The crossed-bin symbol invites you to use those systems
If you need more information on the collection, reuse and recycling systems, please contact your local or regional waste administration
You can also contact us for more information on the environmental performances of our products
Operating conditions
Acoustic shock protection
Directive 2003/10/EC specifying the risks inherent in noise at work The ring contributes towards overall daily noise; at its maximum setting, the level is
The following table describes all the accented or special characters you can type from your keyboard. The term 'n/a' in the 'Keyboard' column indicates characters that cannot be typed by your phone.
Technical support
General external or internal communication problem 1. Check that the installation is always powered by 230V
