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CAMPINA GRANDE

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ORIENTADOR

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CAMPINA GRANDE

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UFrb • BIS LICTPCA - ' .'.'PUS I I

F I C H A C A T A L O G R Á F I C A

Queiroz, Carlos Octávio de Alexandre

Q3M

Modelo de Gestão do Conhecimento para Empresas de Desenvolvimento de Software

Dissertação (mestrado) - Universidade Federal da Paraíba, Centro de Ciências e Tecnologia, Coordenação de Pós-Graduação em Informática, Campina Grande - PB, 2001.

173 p. il.

Orientador: Marcelo Alves de Barros

Palavras Chaves:

Engenharia de Software Gestão do Conhecimento Qualidade de Software

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M O D E L O D E G E S T Ã O DO C O N H E C I M E N T O P A R A E M P R E S A S D E D E S E N V O L V I M E N T O D E S O F T W A R E C A R L O S O C T Á V I O DE A L E X A N D R E Q U E I R O Z D I S S E R T A Ç Ã O A P R O V A D A E M 15.08.2001 P R O F . M A R C E L O A L V E S D E B A R R O S , Dr. Orientador P R O FJ F R A N C I L E N E P R O C O P I O G A R C I A , D.Sc Examinadora C A M P I N A G R A N D E - PB

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Planejamento

Fase 1. Concepção Estudo de Viabilidade O que produzir? Especificação

Fase 2. Desenvolvimento Projeto Como produzir? Codificação

Integração e Teste Fase 3. Preparação para o uso Empacotamento Como tornar o software em um produto? Testes Alfa

Testes Beta Vendas e Distribuição Fase 4. Disponibilização Suporte Técnico

Manutenção

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(36)

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) (" , .#)# 5

0 . &(#! : #/#0 #! & )#)& .&0 "#)& 5 0 %& ! 0 /#(" e f- = " + (# + +S! # )# +'! #e + *+# 2&# , 0"!#8 + # + +S! # .&!'&!#" /# " !- /-! & ' )#$& ) .&(7 . + ("& ' !) )& (*+ +#! ) (,&!+#$A 5 # : +'&!"#(" 7#/ ! ) / ! )#) ) '&("& ) / "# =' !" ) /-! # -! # ) / + "#! ! '! ("#)& 5 / 0 . &(#! *+# "!*"*!# .&+& 2# '#!# &!8#( ;#! #!+#; (#! & .&(7 . + ("& (& '& "S! & ) &(7 . + ("&5

!+#; (#! : .0# , .#! #.! . ("#! 4 + +S! # )# +'! # & ' )#$& ) .&(7 . + ("&5 # + +S! # '&) ! (.&("!#)#X (# + (" 7*+#(#3 (& '#' 0 &* 0 "!&( .#+ (" 5 #!# ! 9" 03 & .&(7 . + ("& ) / "&!(#! ='01. "& ,&!+#0 ;#)&5

&+'#!" 07#! : ! .*' !#! .&(7 . + ("& )# + +S! # "&!(- 0& #. 1/ 0 0 "!&( .#+ (" &* + '#' 0 # <* + ) 0 ( . "#5 &# &* <* ' ) / + .&+'#!" 07#! &' ( A 3 .&(7 . + ("& =' !" + 8!*'& &* () / )*#0+ (" 5

'0 .#! : #. #! *" 0 ;#! & .&(7 . + ("& '#!# ! #0 ;#! "#! ,# 3 ! &0/ ! '!&20 +# 3 "&+#! ) . A 3 ' <* #! ): # #'! () !5

! #! : ) .&2! ! (&/& .&(7 . + ("& X &2 !/#! .0 (" 3 *# #(-0 , )2#.C3 #(-0 .#* # 3 2 (.7+#!C (83 0 $A ) ( 8S. & 3 '!&> "& ) + 07&! # ) '!&. & 3 ' <* # 3 =' ! + ("& 3 ' ( #+ ("& .! #" /&3 ) .&2! + ("& ) .&(7 . + ("& #*"&+#" ;#)& )#)& 5

(37)

&(7 . + ("& (%& / !2#0 (.&( . (" ) =' !" ) -! # ' .1, .# "#+2:+ %& /#0 & # ,&(" ) .&(7 . + ("&5 b +'&!"#(" <* "&)# # /#0 & # ,&(" ) .&(7 . + ("& ># ,&!+#0 ;#)# ) '&( 2 0 ;#)# '#!# <* + ( . "#5

& "-8 & () ! (&/& '!&)*"& !/ $& %& 0#2&!#)& # '#!" ! )& .#' "#0 (" 0 ."*#05 #!# #" (8 0& : ( . -! & #" (8 ! +#"*! )#) (& "-8 & '! . ) (" 5 &) 7#/ ! #08*+ ! .& & (&/& '!&)*"& (/&0/ ! '&!$A +'&!"#(" ) .&+' "[(. # "!#":8 .# 5

5'&'& , *A@2# & , $ -*242

"# "#'# "- ! 0#. &(#)# 4 ) (" , .#$%& ) <* "A "!#":8 .# X <*# # .&+' "[(. # (. # ( . -! # #& *. & )# +'! #5 # .&+' "[(. # #8!*'#+ =' !" +:"&)& '#!# '!&)*; ! .#'#. "#$A '#!# *+ '!&)*"& &* !/ $&5 0# ) / + #'& #! #) <*#! 4 + %& )& ( 8S. &5 +# / ; ) " !+ (#)# 3 # '! + !# ) . A '&) + ! "&+#)# 5 + 8* )# # .&+' "[(. # ) (" , .#)# %& *2) / ) )# + ! # )

&(7 . + ("&5

+# ! # ) &(7 . + ("& : *+# ' . #0 )#) 2 + ) 0 + "#)#5 *#()& -! # #'!&'! #)# %& 0 . &(#)# '#!# #'& #! *+# .&+' "[(. # (. #03 '# # # = " ! *+# .#'#. "#$%&5

"!#/: )# ! # ) &(7 . + ("& # +'! # '&) + &!8#( ;#! + "&!(& ) ,&!+# "!*"*!# O ("!& ) =' !" P &* + +S! # .&!'&!#" /# 0 "!\( .# O '& "S! & )

&(7 . + ("&P5 "-8 & ) / ! #. &(#)& ' ! &) .#+ (" &* + ) " !+ (#)& / ("& 5 (1. & )# "!*"*!#$%& )# "%& ) &(7 . + ("& + *+# +'! # ) / ( . #! #+ (" '# #! '&! "# "#'#5 (%& ! #0 ;#$%& ) " '# & 0 /# # ( . #" /# ) '&*.& /#0&! #8! 8#)& &* #& #.9+*0& ) .&(7 . + ("& + -! # (%& / "# '#!# & ( 8S. &5

* -! # )& .&(7 . + ("& .&+' "[(. # (. # %& ( . -! # e * .#'#. "#$A e "# #(-0 ) / 2# #! (& &2> " /& "!#":8 # .&+' " " /# )# +'! #5 b (. #0 <* # -! # ) .&(7 . + ("& *'&!" + & ) , ! (. # .&+' " " /& )# +'! #5

(38)

?- =' !" =' ! [(. # *, . (" '#!# #" (8 ! #0"# ' !,&!+#(. e +# #/#0 #$%& )# 7#2 0 )#) ) / ! ! #0 ;#)#5 2&B "; .C+#( VHW ) "#.#+ # '! (. '# ,# )& '!&. & ) #/#0 #$%& )# 7#2 0 )#) .&+& ()&X

• " !+ (#! (1/ #"*# ) ' !,&!+#(. =' !" '#!# .#)# ! # )& &(7 . + ("&

• " !+ (#! # ' !,&!+#(. =' !" # ! + +'0#("#)#

• ='0&!#! "!#":8 # ( . # ) ) (/&0/ + ("&3 ) (" , .#()& ( . )#) ) "! (#+ ("& &*"!# ,&!+# ) #" (8 ! #0"# ' !,&!+#(. 5

#!# + 07&!#! # =' !" & (1/ ) ' !,&!+#(. 3 =' !" )# -! # ) / + .&( "!* ! '!&8!#+# )*.#. &(# &* &*"!# "!#":8 # ) #<* $%& ) .&(7 . + ("& O.&+'!#3 #0*8* 03 &*"!# P5

5'&'1 , *A@2# 1 , # *

"-8 & &0 "#! 0 )# .&+ # #<* $%& ) .&(7 . + ("&3 7#2 0 )#) 3 " &! # =' ! [(. # = " (" + ) " !+ (#)# -! # ) .&(7 . + ("&5 " .&(7 . + ("& ) / ! ,&!+#0 ;#)& "&!(#()& ='01. "& '# 1/ 0 ) .#'"#$%& + +1) # 0 "!\( .# &* + '#' 05 &(" /-0 )# ) / + ! ) (" , .#)# '#!# #)<* ! ! =' !" 5

8!#* ) ,&!+#0 ;#$%& )& .&(7 . + ("& : ,*()#+ ("#0 '#!# & *. &5 +# + +S! # &!8#( ;#. &(#0 ='01. "# ) / ! .! #)#5 .&(7 . + ("& ) / ! &!8#( ;#)& + -! # 5 /#0 )#) *" 0 )#) )& .&(7 . + ("& : '&" (. #0 ;#)& ' 0# ) 0 + "#$%&3 .&(" ="&3 "!*"*!#$%& &!8#( ;#$%& )& + +&5

.&(7 . + ("& '&) ! ) / ) )& + " S! .& '!-" .&5 .&(7 . + ("& '!-" .& : (. #0 '#!# # #0"# ' !,&!+#(. ] & " S! .& : (. #0 '#!# # .&+'! ( %& )& =' !" 3 '!&8! & (# ) . '0 (# #)#'"#2 0 )#) 5

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