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(2) Presentation Outline The Changi Experience Key Success Factors The Next 10 Years.
(3) Presentation Outline The Changi Experience Key Success Factors The Next 10 Years.
(4) TRAFFIC DEVELOPMENT AT CHANGI 40. 37 million pax in 2007 7th busiest airport in the world in terms of international traffic in 2006. 30%. Passenger Traffic (Millions) Annual Growth Rate. 35. 25% 20%. 30 15% 25. 10%. 20. 5%. 15. 0% -5%. 10 5. -15% 2007. 2005. 2003. 2001. 1999. 1997. 1995. 1993. 1991. 1989. 1987. 1985. -20% 1983. 0 1981. 1.9 million tonnes cargo in 2007 10th busiest cargo airport in the world in 2006. -10%. One of the world’s leading aviation hub. served by 83 scheduled airlines; connected to 183 cities in 57 countries; through 4,206 weekly flights. CHANGI AIRPORTS INTERNATIONAL © Changi Airports International (Company Registration Number. 200404385W). All rights reserved.. CONFIDENTIAL. 3 terminals and 2 parallel runways; 70 million pax per annum capacity.
(5) 1 2 3. Premier Gateway and Asian Hub. 37 million pax in 2007 183 cities served (40% transfer) 83 airlines and 4,206 weekly 1.9 million tonnes of cargo in 2007 flights (40% transshipment) Globally Acclaimed Airport. Won more than 260 awards since IFALPA deficiency‐free rating 1981 for 26 years Awards cover a wide range from best airport to best airport retail Key National Economic Driver. 9% of Singapore’s GDP 14,000 airline jobs 66,000 direct jobs inside and outside the airport. 33,600 indirect jobs in the supply chain. Strong and Sustainable Financial Performance. S$1,099M in revenues 60% from non‐aeronautical revenues. CHANGI AIRPORTS INTERNATIONAL © Changi Airports International (Company Registration Number. 200404385W). All rights reserved.. S$584M in EBITDA Debt‐free balance sheet. CONFIDENTIAL. 4. THE CHANGI EXPERIENCE.
(6) STRONG FINANCIAL PERFORMANCE INCOME STATEMENT. 2006-07. 2005-06. (S$ Millions). (S$ Millions). Revenues Aeronautical Non-Aeronautical. 1,099 445 654. 1,037 435 602. Operating Expenditure. 515. 441. Operating EBITDA EBITDA Margin. 584 53%. 595 57%. 2006-07 1,557 873 415 4,260 5,817. 2005-06 2,665 1,134 1,269 3,968 6,632. BALANCE SHEET Current Assets Cash and cash equivalents Funds with fund managers Non-Current Assets Total Assets. CHANGI AIRPORTS INTERNATIONAL © Changi Airports International (Company Registration Number. 200404385W). All rights reserved.. 5,415 248 154 5,817. 6,155 263 214 6,632. CONFIDENTIAL. Equity Current Liabilities Non-Current Liabilities Total Equity & Liabilities.
(7) CHANGI AIRPORT REVENUE COMPOSITION Non‐Aeronautical Revenue Breakdown Non‐Aeronautical Revenue Breakdown. Year 2006‐07 Year 2006‐07 Total Revenues Total Revenues. Retail and F&B Rent 61%. Aviation 40% . Franchise Fees 13% Office Rental 12% Other services 15%. Total = S$ 654 Million Aeronautical Revenue Breakdown Aeronautical Revenue Breakdown Non‐Aviation 60%. Total = S$ 1,099 Million. Landing, Parking and Aerobridge 51%. CHANGI AIRPORTS INTERNATIONAL © Changi Airports International (Company Registration Number. 200404385W). All rights reserved.. CONFIDENTIAL. Total = S$ 445 Million. Passenger and Security 49%.
(8) BENCHMARK VERSUS SELECTED AIRPORTS Excellent financial position. Moderate traffic growth. EBITDA margin—2005 EBITDA margin—2005. Passenger growth (CAGR 2001—05) Passenger growth (CAGR 2001—05). 3%. 2% Frankfurt. 5%. 5%. 1% Gatwick. 3%. Heathrow. Munich. Madrid. Barcelona. Rome. 3%. 9%. 6%. 6%. 5%. 5%. 5%. 1%. Source: Company Data. © Changi Airports International (Company Registration Number. 200404385W). All rights reserved.. Heathrow. ANA. Liege. Paris CDG. (5)% Changi. Schiphol. Brussels. Milan. Fraport. Luxembourg. CologneBonn. Vienna. 27% 24%. ANA. 32% 32%. Prague. Fraport. Rome. Zurich. CPH. Changi. BAA. Venice. 4%. CONFIDENTIAL. CHANGI AIRPORTS INTERNATIONAL. 5%. Paris CDG. 10%. 40% 38% 37%. 6%. Growth in cargo (CAGR 2001—2005) Growth in cargo (CAGR 2001—2005). 50%. ADP. 64% 63% 58%. 7%. Changi. Non‐aeronautical revenues as % of total—2005 Non‐aeronautical revenues as % of total—2005. 8%. Prague. Fraport. Venice. ADP. 35% 32% 29% 26%. Schiphol. 15%. Vienna. ANA. Rome. BAA. CPH. Prague. Zurich. Changi. 58% 52% 51% 49% 46% 45% 42%.
(9) Presentation Outline The Changi Experience Key Success Factors The Next 10 Years.
(10) KEY SUCCESS FACTORS. 1. Continuous Investment in Infrastructure. Key Success Factor. 2. Operational Efficiency. Key Success Factor. 3. Service Focus. Key Success Factor. 4. Experience Creation. Key Success Factor. 5. Collaboration with Airlines. CHANGI AIRPORTS INTERNATIONAL © Changi Airports International (Company Registration Number. 200404385W). All rights reserved.. CONFIDENTIAL. Key Success Factor.
(11) Key Success Factor. 1. CONTINUOUS INVESTMENT IN INFRASTRUCTURE. Three passenger terminals An air freight centre consisting of nine cargo terminals. TERMINAL 1. 1981 Built on 1,300 hectares of land of which 67% was reclaimed from the sea As at 2008, Changi can support 70 million pax and 3 million tonnes of cargo per annum . TERMINAL 2. 1990. 23 million pax 358,000 m2 35 Aerobridges. TERMINAL 3. 2008. 22 million pax 380,000 m2 28 Aerobridges. CHANGI AIRPORTS INTERNATIONAL © Changi Airports International (Company Registration Number. 200404385W). All rights reserved.. AIRFREIGHT CENTER. 2002. 3 million tonnes 470,000 m2 9 terminals. AIRPORT SYSTEM. 1981. 2 Runways 1,300 Ha Mass Transit. BUDGET TERMINAL. 2006. 3 million pax 25,000 m2 10 Gates. CONFIDENTIAL. There is reserve land to add a third runway and a fourth mega passenger terminal. 21 million pax • 280,000 m2 • 29 Aerobridges.
(12) Key Success Factor. 2. OPERATIONAL EFFICIENCY Be efficient in various airport processes Examples of Key Performance Indicators (KPIs): Process. Efficiency Standards. Check‐in. 90% within 10mins. Arrival Immigration. 90% within 8mins. Security Screening. 90% within 5mins. Baggage Delivery . 90% within 12mins (First bag) 90% within 25mins (Last bag). Passenger Loading Bridges (Docking). 95% within 2mins. CONFIDENTIAL. CHANGI AIRPORTS INTERNATIONAL © Changi Airports International (Company Registration Number. 200404385W). All rights reserved..
(13) Key Success Factor. 3. SERVICE FOCUS Airport Quality Service Programme to drive customer service initiative Programme managed and driven by steering committee made up of airport senior management and key appointment holders of airport community Conduct regular surveys Monitor customer satisfaction Solicit passengers’ views. Service Campaign. Drive the service excellence message across all staff levels Garner staff commitment. Training. Train across all levels Groom service leaders. Recognition of Good Services. Reward and motivate individuals and organizations Pick role models for others. CHANGI AIRPORTS INTERNATIONAL © Changi Airports International (Company Registration Number. 200404385W). All rights reserved.. CONFIDENTIAL. Listen to Passengers.
(14) Key Success Factor. 4. EXPERIENCE CREATION. Differentiates the airport; provides competitive edge over other airports “Wow” factor to give passengers a lasting enjoyable impression of airport as part of travel experience Examples: Integral part of airport experience Competitive pricing and frequent promotions. Landscaping and Rest Areas. Creates a soothing aesthetic ambience. Events and Extra Services. Exhibitions and game shows Free internet, movie theatre, entertainment zone with cable TV and X-box games. CHANGI AIRPORTS INTERNATIONAL © Changi Airports International (Company Registration Number. 200404385W). All rights reserved.. CONFIDENTIAL. Retail Development / Promotions.
(15) Key Success Factor. 5. COLLABORATION WITH AIRLINES. A strong home-based carrier is critical to the success of the airport Liberal aviation policies to allow airlines to grow Working with airlines in developing new routes and strengthening existing ones to secure long-term traffic growth User friendly policies through frequent consultation on airline needs Airline incentive schemes in the form of waiver of fee/charges in new routes developed Competitive aeronautical charges to help airlines bring down operating costs. CONFIDENTIAL. CHANGI AIRPORTS INTERNATIONAL © Changi Airports International (Company Registration Number. 200404385W). All rights reserved..
(16) Presentation Outline The Changi Experience Key Success Factors The Next 10 Years.
(17) THE NEXT 10 YEARS. Strengthen the Changi Hub. Low-cost carrier (LCC) Growth in Asia. Developing Human Resources. Driving Overseas Investment CONFIDENTIAL. CHANGI AIRPORTS INTERNATIONAL © Changi Airports International (Company Registration Number. 200404385W). All rights reserved..
(18) STRENGTHEN THE CHANGI HUB. Cost Competitiveness. Building Capacity Ahead of Demand. Passenger Experience. Continue to plan and invest in airport infrastructure Design innovation. Continue to redefine passenger experience Provide differentiated experience Continue to develop world class retail offerings CONFIDENTIAL. CHANGI AIRPORTS INTERNATIONAL © Changi Airports International (Company Registration Number. 200404385W). All rights reserved.. Maintain competitive fees Maintain highest level of operations, safety and security standards Implement leading technologies.
(19) LOW-COST CARRIER (LCC) GROWTH IN ASIA Changi Airport’s Budget Terminal. Increasing importance of LCC in Asia Ability to serve and to profit from this segment will be critical to an airport’s competitive position going forward. S$45 million facility Capacity of 2.7 million pax per annum Handled 1.8 million pax in 2007. CHANGI AIRPORTS INTERNATIONAL. Europe. 30%. 28% Population: 335 Million No. of LCCs: 13. Population: 490 Million No. of LCCs: 44. Source: EADS Airbus Global Market Forecast. © Changi Airports International (Company Registration Number. 200404385W). All rights reserved.. Asia. 12% Population: 3,900 Million No. of LCCs: 43. CONFIDENTIAL. S$10 million expansion in July 2008 to increase capacity to 7.0 million pax. North America.
(20) DEVELOPING HUMAN RESOURCES Challenges Challenges. Train Experts Address inadequacy in the air transport industry’s training and education infrastructure Very few institutions in the world offering structured airport skills training programs . CHANGI AIRPORTS INTERNATIONAL © Changi Airports International (Company Registration Number. 200404385W). All rights reserved.. School of Aviation Management. School of Airport Emergency Services. School of Air Traffic Services. Established in 1958 as training arm of CAAS Training conforms to ICAO standards and practices Trained 30,000 participants from 188 countries Equipped with the most up‐to‐date training equipment including ATS and Fire Simulators Located in a USD50 million facility in 1992. CONFIDENTIAL. Develop Leaders Need to develop approaches which are needed to both identify the pool of potential leaders and to encourage the development of these leaders. Background Background.
(21) DRIVING OVERSEAS INVESTMENT Limit to growth in small Singapore market Leverage on 30 years of airport experience by participating in the development, management and operations of airports worldwide Focused initial investment activities in the emerging markets where the growth of aviation sector is still at a relatively early stage and available management expertise remains limited To build and manage a balanced portfolio of assets in both emerging and developed markets Primary Focus Nascent aviation growth Significant demand for investments Premium for operating expertise. CHANGI AIRPORTS INTERNATIONAL. Source: EADS Airbus Global Market Forecast. © Changi Airports International (Company Registration Number. 200404385W). All rights reserved.. CONFIDENTIAL. To invest up to S$1.5 Billion in 5 years.
(22) RECENT INTERNATIONAL ACTIVITIES Sheremetyevo Airport Russia Terminal C Management Contract Nanjing Airport China 29% equity investment Shenzhen JV Co China 49% stake in JV Co Hue Airport Vietnam MOU for airport development TATA Group JV India 50% stake in JV Co Proposed Durgapur Airport, India TSA and investment Abu Dhabi International, UAE Management Contract. Management Contract CHANGI AIRPORTS INTERNATIONAL. * Selected as preferred bidder. © Changi Airports International (Company Registration Number. 200404385W). All rights reserved.. CONFIDENTIAL. Dammam KKIA* Saudi Arabia.
(23) Thank you..
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