Citizens Advice coronavirus data report

Contents Introduction p3 A More Financially Resilient Wales Value of Advice p5 Income Maximisation p6 A Fairer Wales Housing p8 Council Tax Reform p9 A Healthier Wales Mental

6 Pascoe Pleasence et al, 2007, A Helping Hand: The Impact of Debt Advice on People’s Lives, Legal Services Commission 7 Spent by local authorities chasing council tax arrears –

This project started on the 1st October 2016 and its objectives are to support clients with: • Complex Benefit Issues • Welfare Benefit Appeals • Specialist Debt Advice • Homeless

3 Index 4 Chairs Report 5 Chief Officers Report 6 The work of the Bureau Projects 7 Community legal Service 8 Money Advice Service Face to Face Debt Advice 9 Welsh

One in five actually felt the sanction had made them less likely to 25 Department for Work and Pensions, Universal Credit: Welfare that Works, 2010:

The research provides qualitative evidence which complements and reinforces the Citizens Advice survey findings Tax Credits: the current picture, published in September 2007.3 Client

The people who needed support At Citizens Advice, we help hundreds of thousands of people a year apply for Universal Credit through our Help to Claim service, giving us a rich insight