About Citizens Advice

How our organisation works Data Support National Citizens Advice Delivered by Delivered by 300 local Citizens Advice Advocacy and policy change 240 courts Witness Service

Figure 4: Proportion of Citizens Advice debt clients by budget outcome - negative to positive budgets Source: Citizens Advice ​Money Advice Recording Tool ​data15 Fixed costs

The main issues of concern to Citizens Advice are outlined below: Protecting consumer transparency and control: Citizens Advice and predecessor body Consumer Futures has undertaken

Client phone and web channels Citizens Advice consumer helpline Welsh language Citizens Advice consumer service webform Citizens Advice consumer helpline Citizens Advice Direct CAD

Appendix Advice initiative Delivery organisation Great Britain and England only Citizens Advice Consumer Service The Citizens Advice Service includes Citizens Advice and

At HMP Wormwood Scrubs, Citizens Advice provides advice on a range of issues including benefits, finances, debt, employment, family and housing.. We also deal with other issues

We need to fix Universal Credit Improve the support available to people so they can make ends meet Put in place a comprehensive support package before roll- out speeds up, to make

▲ Graph 1: Top 10 advice areas dealt with by Citizens Advice in Wales during Q3 2015-16 and Q3 2014-15 Benefit and tax credit problems remain by far the largest grouping of issues