Citizens Advice  response to  statutory  consultation  on Standards  of Conduct for  suppliers in  the retail  market

In the energy sector, Citizens Advice has highlighted that automatic refunds should allow for consumer preferences, as consumers may wish to retain credit balances to offset future

Dual-rate meter consumers Economy 7 and similar non-smart TOU meters will see higher residual charges for similar network infrastructure is not fair for delivery of an essential

Citizens Advice recommends that Ofgem: ● Introduce a high cost cap HCC for demand connections to protect demand customers from excessive reinforcement costs ● Retain the high cost cap

Referrals to third parties like Citizens Advice can provide quality advice on wider financial issues and support people to access other sectoral support schemes for people in vulnerable

B: Q1 Do you agree that providing non-domestic consumers with free access to their energy consumption data would improve non-domestic consumers’ engagement with their energy use?.

B: The Energy System Network Price Control Design, Development and Implementation Citizens Advice supports Ofgem’s ongoing price control process for the gas distribution,

As a consumer advocate, Citizens Advice is an independent voice for people in essential markets - people who otherwise struggle to be heard.This includes energy and postal markets and

Securing Benefits for Vulnerable Consumers Given our remit to reduce detriment to vulnerable energy consumers, which we carry out through various activities such as our Fair Play for