Citizens Advice response to CCW's Strategy 2021-24

The Citizens Advice service is a network of nearly 400 independent advice centres that provide free, impartial advice from more than 3,500 locations in England and Wales, including GPs’

Personal projection The Citizens Advice Service acknowledges Ofgem’s decision to require accredited sites to use the Personal Projection methodology when calculating the cost for

This reform should ensure all rebates are provided automatically and by all suppliers, resulting in: ● reduced administrative burden of applications for customers, advice

Citizens Advice also suggest that it would be bene cial to keep the impact of this change on consumers under close review 4 With reference to Table 2, do you agree with our rationale,

The people who needed support At Citizens Advice, we help hundreds of thousands of people a year apply for Universal Credit through our Help to Claim service, giving us a rich insight

Citizens Advice recommends that Ofgem: ● Introduce a high cost cap HCC for demand connections to protect demand customers from excessive reinforcement costs ● Retain the high cost cap

PPI issues presented to Citizens Advice Ten years of PPI complaints Following our super complaint in 2005 a growing number of consumers realised they may have been mis-sold PPI, with