Deeper in debt - Citizens Advice

Affected population Impact % Deadweight % Optimism bias correction 257,775 89% 50% 40% Total number of debt clients who say their issue is causing mental health problems, stress,

If private bailiffs are used, creditors should consider the AdviceUK, Citizens Advice and Local Government Association council tax arrears collection protocol,2and in particular: •

The government should introduce a pause on enforcement of council tax debts in tier 2 and 3 areas to bring the protections in line with those in the first national lockdown.. For many

Whilst Ofgem has strengthened protections for customers struggling with energy bills this winter, debts accrued now will still be expected to be repaid.4 Long-term debt could leave

Outcomes: ● During 2017-18, the Front Line Advice specialist service helped 2,336 clients with debt, housing or welfare benefits advice and 1022 clients with discrimination advice ●

To stop the current level of consumer lending pushing people into long-term problem debt, regulators and the government need to help people stay on top of their finances: Credit cards

Connecting people to support ● Suppliers should support customers who are struggling to pay their bills by considering pausing debt collection activity to allow time for customers to

ƒ taking a pragmatic approach, such as not seeking liability orders for small amounts of arrears or where a household is now having to pay some council tax as a result of the