Advice Trends in Wales - Citizens Advice

Figure 4: Proportion of Citizens Advice debt clients by budget outcome - negative to positive budgets Source: Citizens Advice ​Money Advice Recording Tool ​data15 Fixed costs

HIV Advice Service Key achievements for the HIV Advice Service in 2012/2013 • 101 ongoing clients • 52 new clients • £137,589 of client gains from benefits and grant applications

Barometer Information and advice on money matters Citizens Advice helped 168,500 people with a wide range of money management and financial services issues other than debt in

Advice Categories Summary 13% - Universal Credit 23% - Other welfare benefits 17% - Debt 10% - Housing 9% - Employment 7% - Relationships and Family 3% - Financial Capability 3% -

BUREAU STAFF CHIEF EXECUTIVE OFFICER ADVICE SERVICE MANAGER WELFARE BENEFITS SUPERVISOR MONEY ADVICE SUPERVISOR MONEY ADVICE WORKER IMMIGRATION CASEWORKER OFFICE FINANCE AND ADMIN

Top four advice areas 124,000 people benefits and tax credits Universal Credit debt housing benefits and tax credits debt Universal Credit housing... Lisa’s Story Lisa works

Benefits excluding Universal Credit and tax credits Universal Credit Debt Housing Since the beginning of the COVID-19 pandemic we’ve seen a huge increase in visits to our advice

In 2012/13, Citizens Advice Bureaux helped around:  90,000 clients with general consumer problems  84,000 clients with financial product/service problems  47,000 clients with