Good practice guide - Citizens Advice

10 Complaints received by EHU* These are complaints from vulnerable consumers that have been referred from Citizens Advice consumer service to the EHU Extra Help Unit where a

Contents Introduction 2 The role of Citizens Advice in SoLRs 2 Recommendations 2 Increasing number of SoLRs 3 Why each SoLR is unique 4 Importance of communications 4