Supplier good practice guide - Citizens Advice

In the energy sector, Citizens Advice has highlighted that automatic refunds should allow for consumer preferences, as consumers may wish to retain credit balances to offset future

Application process: ensure people in crisis who apply for a Discretionary Assistance Fund grant are directed to the range of additional support that may be available to them

You should check to see if you are entitled to housing benefit or other benefits that could help towards your arrears – check with your local Citizens Advice Bureau  have all the

Conclusions and recommendations The evidence received by Citizens Advice and set out within this report clearly demonstrates that the current system for calculating the amount of

Figure 2: Three in four consumers made their prepayment by credit or debit card Method of payment used by callers to the Consumer Helpline to make a prepayment to an insolvent

By post Complaints can be sent to: Citizens Advice consumer service Second Floor Fairfax House Merrion Street Leeds LS2 8JU Please note that the consumer service does not

The number of consumers entering these arrangements without paying back the amount owed before the end of the promotional period suggests many people miscalculate their ability to

You should check to see if you are entitled to benefits that could help towards your arrears – check with your local Citizens Advice Bureau  have all the payments of rent you have