Introduction - Citizens Advice

Overview of energy company relationships and interactions Energy companies will receive: ● Weekly or monthly reports from the Data Unit detailing the number and type of issues their

In particular they should: • Be free to the consumer at the point of use • Be visibly independent of the trader • Offer adjudication between trader and the consumer • Be able to

Certain groups are far more likely to have fallen behind People who are more likely to have been directly affected by coronavirus, to have played a key role in the response, or to

One in five actually felt the sanction had made them less likely to 25 Department for Work and Pensions, Universal Credit: Welfare that Works, 2010:

A large number of clients are re- ferred via our core service, however with peo- ple experiencing mental health problems be- ing three and a half times more likely to be in problem debt

Compensation You may be entitled to compensation if:-  the contract has been broken breach of contract, for example the goods do not match their description or are not of

Illustrative examples of the cost of leaving broadband contracts Package Per month exit fee Cost of leaving contract nine months early BT Unlimited Broadband 18 Months £20.25

Since then, the 2 Citizens Advice 2020 Forthcoming report on experiences of in-work Universal Credit claimants 3 Citizens Advice 2020 Making Ends Meet: The impact of the benefits