Post Office News - June 2020 - Citizens Advice

We also found that whilst information on the accessibility of branches is important for disabled consumers, Post Office Ltd POL was not providing this on its main online branch finder..

Citizens Advice report on communicating post office changes The Post Office is required to communicate with consumers about the changes it plans to make before converting a post

The report recommends establishment of a Post Bank under a public trust model - with a public service mandate and paying the Post Office an ‘access payment’ to cover use of its branch

Staff training may be particularly important where retail or other staff offer Post Office services ● privacy - privacy should be available where needed, although this may be

Post​ ​developments​ ​around​ ​the​ ​world Recently a number of overseas national postal services have announced the provision of additional post office services by delivery workers

The study reveals other rural shops also provide services typically offered at a post office, for example 66% provide a bill payment service and 34% a parcel collection point.. The

Citizens Advice believes this would allow Post Office Ltd POL to fix the widening cracks in the network and deliver meaningful social value to local communities... Post Office

Post Office changes how it informs customers of local branch changes Citizens Advice and the Post Office have agreed on how the Post Office will tell consumers about future local post