Returning faulty goods - Citizens Advice

Shopping online can be a great way to buy the things you need, but it’s important to make sure you’re doing so safely.. There are a few easy steps you can take to help protect

When you read stuff off of the Internet, you don’t know quite whether that’s correct… They always tend to be very generalised, don’t they?” Recommendation 3: The MoJ should develop

​We recommend the following text: If you need independent advice It’s important to know your rights when it comes to energy.. You can get free, independent advice from Citizens

Therefore, it is essential that when looking to buy a car we find one that: ● is safe ● is within budget ● is fit for the purpose you are using it for ● is good quality including

Online, over the phone, mail order When you buy at a distance when you buy something you haven’t seen in person you do have a cooling off period in which you can cancel and return the

When looking for a car repair centre/ mechanic: ● ask people you trust for a recommendation ● read review sites for example www.themotorombudsman.org/garage-reviews ● check to see

Different companies have different time-frames within which you can make a claim, but you will normally need to provide: ● Your name and address ● Name and address the item was sent

Before you take action – check: that unlawful discrimination has taken place according to the Equality Act 2010 thetime limits – you have 3 months from when the discrimination happened