O grupo de pesquisa envolvido neste trabalho (Grupo de Inovação e Gestão na Saúde) está desenvolvendo uma plataforma online com software para facilitar a aplicação e avaliação dos resultados dos questionários EPLIT-Saúde e EPLIT-Health em hospitais de língua inglesa e portuguesa para realizar um benchmarking de hospitais Lean, auxiliando as instituições de saúde a se tornarem classe mundial em Lean Healthcare, no que se diz respeito à percepção dos funcionários e produzir resultados de pesquisa que possam contribuir com este campo de estudo. O software está sendo desenvolvido junto com o Instituto de Pesquisa Eldorado e pretende-se submeter à Agência de Inovação INOVA da UNICAMP para pedido de registro de software.
99
REFERÊNCIAS
Andersson R., H. Eriksson and H. Torstensson (2006) ‘Similarities and differences between TQM, six sigma and lean’, The TQM Magazine, 18 (3), pp. 282-296.
Araujo, C.A.S. Fatores a serem gerenciados para o alcance da qualidade para os clientes internos: um estudo em um conjunto de hospitais brasileiros. 2005. Tese (Doutorado). UFRJ/COPPEAD, Rio de Janeiro, 2005.
BRASIL. Ministério da Saúde. Manual do Sistemas de Informações Hospitalares do SUS (SIH/SUS). Brasília, 2005.
BRASIL. Ministério da Saúde. Manual do Sistemas de Informações Hospitalares do SUS (SIH/SUS). Brasília, 2005.
CAMPOS, F. V. (1994) TQC: Gerenciamento da Rotina do Trabalho do Dia-a-dia, 274 pp. Fundação Christiano Ottoni, Rio de Janeiro (BR).
Fillingham, D. (2007) ‘Can lean save lifes?’, Leadership in Health Services, 20 (4), pp.231-241.
G.J., R.D. Moen, K.M. Nolan, T.W. Nolan, C.L. Norman and P.P. Lloyd (2009) The Improvement Guide – A practical approach to Enhancing Organizational Performance [2nd Ed]. Jossey-Bass, San Francisco (USA). 490 pp.
Grove, A.L., Meredith, J.O., MacIntyre, M., Angelis, J. and Neailey, K (2010) ‘UK health visiting: challenges faced during lean implementation’, Leadership in Health Services, 23 (3), pp.204-218.
Hasle, P., A. Bojesen, P.L. Jensen and P. Bramming (2012) ‘Lean and the working environment: a review of the literature’, International Journal of Operations & Production Management, 32 (7), pp.829-849. Holden, R.J. (2011) ‘Lean Thinking in Emergency Departments: A Critical Review’, American College of Emergency Physicians, 57 (1), pp.265-278.
IBGE – Instituto Brasileiro de Geografia e Estatística. Tendências demográficas – uma análise dos resultados da amostra do Censo Demográfico 2000. Rio de Janeiro, Coordenação de População e Indicadores Sociais, 2004 (Coleção Estudos e Pesquisas, 13).
100
IBGE- Inatituto Brasileiro de Geografia e Estatística. Censo demográfico 2010. Disponível em: http://www.ibge.gov.br/home/estatistica/populacao/censo2010/default.shtm. Acesso em: 15 out. 2012.
Institute for Healthcare Improvement (2005) Going Lean in Health Care. Institute for Healthcare Improvement, Cambridge (USA). 24 pp.
Joosten, T., I. Bongers and R. Janssen (2009) ‘Application of lean thinking to health care: issues and observations’, International Journal for Quality in Health Care, 21 (5), pp. 341–347.
Kaplan, G. (2010) Seeking Zero Defects: Applying the Toyota Production System to Health Care, lecture notes from 9 March 2010, from Virginia Mason Medical Center, Seattle, Washington (US).
Kenney, C. (2011) Transforming Health Care – Virginia Mason Medical Center’s Pursuit of the Perfect Patient Experience. CRC Press, New York (USA). 223 pp.
Kim, C.S., J.A. Hayman, J.E. Billi, K. Lash and T.S. Lawrence. (2007) ‘The Application of Lean Thinking to the Care of Patients with Bone and Brain Metastasis with Radiation Therapy’, Journal of Oncology Practice, 3 (4), pp.189-193.
Kollberg, B., J. J. Dahlgaard and P.O. Brehmer (2007) Measuring lean initiatives in health care services:issues and findings’, International Journal of Productivity and Performance Management, 56(1), pp. 7-24.
Krafcik, J. (1988) ‘Triumph of the lean production system’, Sloan Management Review, 30 (1), pp. 41-52. LB de Souza, M Pidd (2011) Exploring the barriers to lean health care implementation. Public Money & Management, Taylor & Francis. 31(1).
McCulloch et al., 2010; McCulloch, P., S. Kreckler, S. New, Y. Sheena, A. Handa and K. Catchpole (2010) ‘Effect of a “Lean” intervention to improve safety processes and outcomes on a surgical emergency unit’, BMJ, 341, pp.1043-1047.
MIN, L. L.; FERNANDES, P. T.; MURMAN, E.; CALADO, R. D. Lean Healthcare: a gestão na saúde baseada no respeito às pessoas na melhoria continua. Boletim da FCM, Faculdade de Ciência Médicas da Universidade Estadual de Campinas, Março, 2012, vol 7, nº 9.
101
MURMAN, E.; et al. Lean Enterprise Value: insights from MIT's Lean Aerospace. New York: Palgrave Macmillan, 2002.
National Research Council, 2004; National Research Council (Canada) Industrial Research Assistance Program (2004) Principles of Lean Thinking. Tools & Techniques for Advanced Manufacturing. ITC, Canada. 39 pp.
Ohno, T. (1988) The Toyota Production System: Beyond Large Scale Production, 152pp. Productivity Press, Portland (USA).
Papadopoulos, T (2011) ‘Continuous improvement and dynamic actor associations, a study of lean thinking implementation in the UK National Health Service’, Leadership in Health Services, 24 (3), pp. 207-227.
Perdersen, E.R.G. and M. Huniche (2011) ‘Determinants of lean success and failure in the Danish public sector – A negotiated order perspective’, International Journal of Public Sector Management, 24 (5), pp.403-420.
Piercy, N. and N. Rich (2009) ‘Lean transformation in the pure service environment: the case of the call service center’, International Journal of Operations & Production Management, 29 (1), pp. 54-76.
Proudlove, N., C. Moxham and R. Boaden (2008) ‘Lessons for Lean in Healthcare from Using Six Sigma in the NHS’, Public Money & Management, 28(1), pp. 27-34.
Radley, D.C., M.R. Wasserman, L.E.W. Olsho, S.J. Shoemaker, M.D. Spranca and B. Bradshaw (2013) ‘Reduction in medication errors in hospitals due to adoption of computerized provider order entry systems’, Journal American Medical Information Association, 1, pp.1-7.
RUSSEFF, D. Pronunciamento da presidenta da republica, Dilma Russeff, sobre os Programas Melhor em Casa e SOS Emergências. Brasilia/DF. Disponível em: http://www2.planalto.gov.br/imprensa/discursos/pronunciamento-da-presidenta-da-republica- dilma-rousseff-sobre-os-programas-melhor-em-casa-e-sos-emergencias-brasilia-df. Acesso em: 15 out. 2012.
102
Scott et al., 2003 Scott, T., R. Mannion, H.T.O. Davies and M.N.Marshall (2003) ‘Implementing culture change in health care: theory and practice’, International Journal for Quality in Health Care, 15(2), pp.111-118.
SELAU, R.P.L., B.G.M. PEDÓ, S.D. SENFF, A.T. SAURIM (2009) ‘Produção enxuta no setor de serviços: caso do Hospital de Clínicas de Porto Alegre – HCPA’ Revista Gestão Industrial, 05(1), pp. 122-140.
Snyder, K.D. and M. McDermott (2009) ‘A Rural Hospital Takes on Lean’, Journal for Healthcare Quality, 31 (2), pp.23-28.
Snyder, K.D., P. Paulson and P. McGrath (2005) Improving processes in a small health-care network – A value-mapping case study’, Business Process Management Journal, 11(1), pp. 87-99.
Storey, J., M. Keynes and D. Buchanan (2008) ‘Healthcare governance and organizational barriers to learning from mistakes’, Journal of Health Organization and Management, 22 (6), pp. 642-651.
Swank, C.K. (2003) ‘The lean service machine’, Harvard Business Review, 81 (10), pp. 123-9.
Toussaint, 2010 Toussaint, J., R.A. Gerard and E. Adams (2010) On the Mend – Revolutionizing Healthcare to Save Lives and Transform the Industry. Lean Enterprise Institute, Cambridge (USA). 261 pp. Virtue, A. and T. Chaussalet (2013) ‘Healthcare planning and its potential role increasing operational efficiency in the health sector’, Journal of Enterprise Information Management, 26 (1/2), pp. 8-20. Vries, F. and R. Huijsman (2011) ‘Supply chain management in health services: an overview’, Supply Chain Management: An International Journal, 16 (3), pp.159–165.
Willoughby, K.A., B.T.B. Chan and M. Strenger (2010) ‘Achieving wait time reduction in the emergency department’, Leadership in Health Services, 23 (4), pp.304-319.
103
Womack, J.P. and D.T. Jones (2003) Lean Thinking: Banish Waste and Create Wealth in Your Corporation, Simon & Schuster, London (UK). 396 pp.
Womack, J.P., D.T. Jones, and D. Ross (1990) The Machine that Changed the World. Rawson Associates, New York (USA). 323 pp.
Young, T. and S. McClean (2009) ‘Some challenges facing Lean Thinking in healthcare’, International Journal for Quality in Health Care, 21(5), pp. 309–310.
105