Comportamento Organizacional. Coordenação do Curso. Iara Sônia Marchioretto. Autora

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Caderno de Atividades Ciências Contabeis Disciplina Comportamento Organizacional Coordenação do Curso Iara Sônia Marchioretto Autora Juliana Cristina e Silva

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© 2012 Anhanguera Publicações !"#$%$&'('(")*"#&+,-#(./'0(#+(*'"1$'0(*#"(2+'02+)"(3)$#(&)($3*")44-#5()3(6#"3'($&7/8$1'5")4+3$&'(#+(3#&$.1'&'()3(09/:+'( *#"8+:+)4'(#+(2+'02+)"(#+8"#($&$#3';(<$':"'3'&#(/#(="'4$0(>?@>

 Como citar esse documento: Silva, Juliana Cristina e, Comportamento Organizacional. Valinhos, p. 1-81, 2011. Disponível em: <www.anhanguera.edu.br/cead>. Acesso em: 01 fev. 2012

Chanceler Ana Maria Costa de Sousa Reitor Guilherme Marback Neto Vice-Reitor Leocádia Agláe Petry Leme Pró-Reitores Pró-Reitor Administrativo: Antonio Fonseca de Carvalho Pró-Reitor de Extensão, Cultura e Desporto: Eduardo de Oliveira Elias Pró-Reitor de Graduação: Leocádia Agláe Petry Leme Pró-Reitora de Pesquisa e Pós-Graduação: Eduardo de Oliveira Elias

Diretor-Geral de EAD José Manuel Moran Diretora de Desenvolvimento de EAD Thais Costa de Sousa Anhanguera Publicações Diretor Luiz Renato Ribeiro Ferreira Núcleo de Produção de Conteúdo e Inovações Tecnológicas Diretora Carina Maria Terra Alves Gerente de Produção Rodolfo Pinelli Coordenadora de Processos Acadêmicos Juliana Alves Coordenadora de Ambiente Virtual Lusana Veríssimo Coordenador de Operação Marcio Olivério

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Car o Aluno ,

Este Caderno de Atividades foi elaborado com base no livro “Comportamento Organizacional e Comunicação”, dos autores Geraldo Caravantes, Cláudia Caravantes e Mônica Kloeckner, da Editora AGE, PLT 111.

Ro teir o de Est udo

Profª. Juliana Cristina e SilvaComportamento Organizacional

Tema 1

Organização, Comportamento Organizacional e Visão Sistêmica

ícones: 8

Conteúdo Nessa aula você estudará: !"D(X)#"$'(b)"'0(&#4(L$48)3'4(SXbLT !"Os conceitos de Comportamento Organizacional !"A estrutura de uma organização Habilidades !"#$%&'(#)"*+#,-)-./#0-.#*&1&2#,-#.-01"%,-.#&0#0-345%6-0#74-068-09# !"k+'$4(6'8#")4(1#3*I)3(#(R#3*#"8'3)/8#(`":'/$U'1$#/'0l !"`(2+)(J(X)#"$'(b)"'0(&#4(L$48)3'4(SXbLTl !"(k+'0('(&$6)")/,'()/8")(`":'/$U',-#()(L$48)3'l AULA 1 D44$48'(N4('+0'4(/#4(*#0#4(*")4)/1$'$4()(8'3%J3(&$4*#/9H)$4(/#(D3%$)/8)(Z$"8+'0(&)( D*")/&$U':)3(*'"'(H#17; Organização, Comportamento Organizacional e Visão Sistêmica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

Leit ura Obriga tória

Cont eúdos e Habilidades

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1 0

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Visão Sistêmica PESTLEE Organização Eficiente, eficaz e efetiva.

Indivíduo Feliz e Atualizado.

RESULTADOS

ORGANIZAÇÃO

GRUPO

INDIVÍDUO Visão Sistêmica

11

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1 2

k+)3(*#&)(1"$'"(+3'(#":'/$U',-#l k+'$4(#4(6'8#")4(2+)(1#3*I)3(#(R#3*#"8'3)/8#( `":'/$U'1$#/'0l q','(+3'(1#3*'"',-#()/8")(XbL()(+3()M)3*0#( &)(4)+(1#8$&$'/#;(k+'0('(")0',-#(1#3(#4()48+&#4( &#(1#3*#"8'3)/8#(#":'/$U'1$#/'0l D(2+)(4)(")6)")('('%#"&':)3(1#/8$/:)/1$'0l( FM*0$2+); e'"2+)('('08)"/'8$H'(1#"")8'; `(e'*'(&)(R'3*#(1#/4$48)()3Q( 'T(\3(3J8#&#(1$)/89.1#(*'"'('/O0$4)(&#( R#3*#"8'3)/8#(`":'/$U'1$#/'0;(

Ag ora é a sua v ez Questão 02

!"#$%&'"()"'(*")"+,"-./(-")01( &'")02/3(45$41-*/(-/(64/-"(1/(51*/7

:%06.4;8-0 As atividades a seguir deverão ser realizadas individualmente e servem como complemento de 4)+4()48+&#4;(!'"'(")4*#/&7W0'45(H#17(&)H)"O(0)"( '('+0'(@(&)48)(R'&)"/#5(%)3(1#3#(#4(1'*98+0#4(>5( g()(@g(&#(V$H"#WX)M8#;( Ponto de Partida Z#17(J(:)")/8)(&)(+3'(+/$H)"4$&'&)(&)(:"'/&)( *#"8);(F44'(+/$H)"4$&'&)('1'%#+(&)('&2+$"$"(+3'( #+8"'(:"'/&)($/48$8+$,-#5(2+)(':"):'"O('$/&'(3'$4( H'0#"('(4)+(/#3);(R#3#(:)")/8)5(H#17('44+3$"O( /#H#4(1#0'%#"'&#")4(2+)(4-#(*"#H)/$)/8)4( &'(+/$H)"4$&'&)('&2+$"$&';(<$'/8)(&#()M*#48#5( ")4*#/&'Q Quais as principais medidas em uma situação 1#3#()48'5(8#3'/&#W4)(1#3#(%'4)(#4(1#/1)$8#4( &)(1#3*#"8'3)/8#(#":'/$U'1$#/'0l !3".&#<#*"=#)"*+>#?-01"%,&#@0#74-068-0# &#0-345.#1&.&#*"%A-.5.#"#74-#&1.-%,-4> k+'0('(&$6)")/,'()/8")(`":'/$U',-#()(L$48)3'l

Questão 01

!"#$%&'"()"'(*")"+,"-./(-")01( &'")02/3(45$41-*/(-/(64/-"(1/(51*/7

Questão 03

!"#$%&'"()"'(*")"+,"-./(-")01( &'")02/3(45$41-*/(-/(64/-"(1/(51*/7

Questão 04

!"#$%&'"()"'(*")"+,"-./(-")01( &'")02/3(45$41-*/(-/(64/-"(1/(51*/7

Questão 05

!"#$%&'"()"'(*")"+,"-./(-")01( &'")02/3(45$41-*/(-/(64/-"(1/(51*/7

Questão 06

1 3

Questão 07

!"#$%&'"()"'(*")"+,"-./(-")01( &'")02/3(45$41-*/(-/(64/-"(1/(51*/7 !"#$%&'"()"'(*")"+,"-./(-")01( &'")02/3(45$41-*/(-/(64/-"(1/(51*/7

Questão 08

Questão 09

!"#$%&'"()"'(*")"+,"-./(-")01( &'")02/3(45$41-*/(-/(64/-"(1/(51*/7

Questão 10

!"#$%&'"()"'(*")"+,"-./(-")01( &'")02/3(45$41-*/(-/(64/-"(1/(51*/7 !"#$%&'"()"'(*")"+,"-./(-")01( &'")02/3(45$41-*/(-/(64/-"(1/(51*/7

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1 4

k+)"(4'%)"(3'$4(4#%")(#('44+/8#l(F/8-#Q Acesse o portal Administradores;<$4*#/9H)0()3Q(sE88*Qttuuu;'&3$/$48"'&#")4;1#3;%"t$/6#"3)W4)t '"8$:#4t1#3*#"8'3)/8#W#":'/$U'1$#/'0W*"$/1$*$#4t@gA@@tv;(D1)44#()3Q(@w(/#H;(>?@@;(`('"8$:#('%#"&'( #(1#/8)]&#(CR#3*#"8'3)/8#(`":'/$U'1$#/'0G(1#3(%'4)4(8)P"$1'4(&)(&$H)"4#4('+8#")4; Acesse o siteRH(x(")6)"7/1$'(4#%")(b)48-#(&)(!)44#'4;(<$4*#/9H)0()3Q( sE88*Qttuuu;"E;1#3;%"t!#"8'0t<)4)/H#0H$3)/8#tF/8")H$48'tj@>?t*")4)/1'W&'W:)48'#W&)W 1#3*#"8'3)/8#4W/'4W)3*")4'4;E830v;(D1)44#()3Q(@w(/#H;(>?@@;(X"'8'W4)(&)(+3'()/8")H$48'(1#3(#( <#+8#"(!)&"#(y'/z(R'0&)$"'(4#%")(C!")4)/,'(&'(b)48-#(&)(R#3*#"8'3)/8#4(/'4(F3*")4'4G; Leia o livro Comportamento Organizacional5(&)(L8)*E)/(!'+0(h#%%$/4;(@@;()&;(L-#(!'+0#Q(!")/8$1)( i'005(>??j; D1)44)Q(sE88*Qttuuu;'&3$/$48"'&#")4;1#3;%"t1#3+/$&'&)4t3'1"#'/'0$4)W&'4W#":'/$U'1#)4tg@@t 6#"+3t#W2+)W)W+3'W#":'/$U'1'#W2+'$4W#4W4)+4W$3*'18#4t>j>Btv;(D1)44#()3Q(@w(/#H;(>?@@;(qP"+3( 4#%")(#(2+)(J(+3'(#":'/$U',-#;(`(3)&$'&#"(D/8r/$#(e$"'/&'('%")(&$41+44-#(4#%")()48"+8+"'45( *"#1)44#4(&)(")4+08'&#4(#":'/$U'1$#/'$4; D44$48'('#(H9&)#Q(Organização, Sistemas e Métodos. <$4*#/9H)0()3Q(sE88*Qttuuu;z#+8+%);1#3t u'81ElH{*R|"6\&H>/?v;(D1)44#()3Q(@w(/#H;(>?@@;(`(H9&)#('%#"&'(#(8)3'(C`":'/$U',-#5(L$48)3'4()( eJ8#&#4G(&)(6#"3'(:)"'0;(Z#17(#%4)"H'"O(#4(8P*$1#4(*"$/1$*'$4(4#%")()48)('44+/8#;

LINKS IMPOR TANTES VÍDEOS IMPOR TANTES

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FINALIZANDO 1 6

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Tema 2

Mudança Organizacional

Cont eúdos e Habilidades

Nessa aula você estudará: !"D4(3+&'/,'4(2+)(*#&)3(:)"'"(0+1"#(#+(*")Y+9U#(N4($/48$8+$,I)4;(( !"D($3*#"8[/1$'(&#()48+&#(&#('3%$)/8)(*'"'(*")1'+,-#(&)('3)','4(*"#H)/$)/8)4(&#(3)"1'&#( !"O processo de adaptação das organizações Habilidades !"#$%&'(#)"*+#,-)-./#0-.#*&1&2#,-#.-01"%,-.#&0#0-345%6-0#74-068-09# !"`(2+)(J(!FLXVFFl !"k+'$4(4-#('4(8"74(#/&'4(2+)(4)"H)3(1#3#(")6)"7/1$'4(*'"'('4(3+&'/,'4(/'4()3*")4'4l !"k+'$4(6'8#")4()M8)"/#4(873($3*'18#(4#%")(+3'(#":'/$U',-#l

ícones:

1 7

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Leit ura Obriga tória 1 8

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!"#$%&'"()"'(*")"+,"-./(-")01( &'")02/3(45$41-*/(-/(64/-"(1/(51*/7, -.)/01&- As atividades a seguir deverão ser realizadas individualmente e servem como complemento de 0*$0!*01$%/0-!Y","!,*06/&%?L+"0 !3/)?!%*3*,R!+*,! "!"$+"!G!%*01*!."%*,&/ !8*#!)/#/!/0!)"671$+/0!M ! m!*!n!%/!\23,/LJ*V1/- Ponto de Partida `H,*9$*&1*#*&1* !"0!*#6,*0"0!6,*)20"#!6"00",! 6/,!#/%2U)"';*0!*01,$1$,"20!6","!0*!"%*9$",*#!N0! *V24?&)2"0!%/!"#82*&1*!"!9$*!*01</!*V6/01"0a-!Z*! ")/,%/!)/#!*01"!"U,#"'</ !2#"42&*!9$*!3/)?!0*W"! /!%2,*1/,!%*!$#"!4,"&%*!#/&1"%/,"!*!9$*!6,*)20",R! 5":*,!$#"!,**01,$1$,"'</!&/!0*$!%*6",1"#*&1/ ! *#!5$&'</!%"!)]*4"%"!%*!$#"!&/3"!5R8,2)"!%*! )",,/0!W"6/&*0*0!&/!O,"02+!/5*,*)*&%/!)",,/0! )/#6+*1/0!"!8"2V/!)$01/ !*!"2&%"!)/#!"!%*)20</! do governo de aumentar o Imposto sobre Produtos K&%$01,2"+2:"%/0!PKYKS-!Z*0),*3"!9$"20!0*,</!"0! 0$"0!6,2#*2,"0!"';*0!*01,"1(42)"0!6","!#"&1*,!"! *#6,*0"!*01,$1$,"%"- 2(!)#$3$4!'$"!456$7&-8! %#$9-$:/&-.1&-$ #$-&(/;)$8#)#$4! <&);)$!$:/&$#8)& %&/6 =!)/&)*21/!%*!Q+/)"+2:"'</!*01R!)"%"!3*:!#"20! *32%*&1*!&/0!%2"0!"1$"20-!H"'"!$#"!,*>*V</!%/!

Questão 01

Questão 02

!"#$%&'"()"'(*")"+,"-./(-")01( &'")02/3(45$41-*/(-/(64/-"(1/(51*/7

Questão 03

!"#$%&'"()"'(*")"+,"-./(-")01( &'")02/3(45$41-*/(-/(64/-"(1/(51*/7

Questão 04

!"#$%&'"()"'(*")"+,"-./(-")01( &'")02/3(45$41-*/(-/(64/-"(1/(51*/7

2 1

o",9$*!"!"+1*,&"123"!)/,,*1"- Z*!")/,%/!)/#!Y*1*,!Z,$)[*, !)21"%/!6*+/0!"$1/,*0! &/!\23,/L1*V1/ !/0!4*01/,*0!&/!)*&R,2/!"1$"+!1*,</! %*!0*!6,*/)$6",!)/#!1,?0!%2#*&0;*0!6,2&)26"20A! "S!=,4"&2:"'</!*)/&b#2)" !/,4"&2:"'</! U&"&)*2," !/,4"&2:"'</!"%#2&201,"123"- 8S!=,4"&2:"'</!]$#"&" !/,4"&2:"'</! "%#2&201,"123" !/,4"&2:"'</!*)/&b#2)"-! )S!=,4"&2:"'</!0/)2"+ !/,4"&2:"'</!U&"&)*2," ! /,4"&2:"'</!"%#2&201,"123"- %S!=,4"&2:"'</!*)/&b#2)" !/,4"&2:"'</!]$#"&" ! /,4"&2:"'</!0/)2"+- *S!=,4"&2:"'</!]$#"&" !/,4"&2:"'</!5$&)2/&"+ ! /,4"&2:"'</!"%#2&201,"123" !/,4"&2:"'</!0/)2"+- o",9$*!"!"+1*,&"123"!)/,,*1"- D!/,4"&2:"'</!,*&/3"%/,"!(!)",")1*,2:"%"!6/,A "S!o/%2U)",!0$"!*01,$1$,"!6","!"1*&%*,!N0! #$%"&'"0!2#6/01"0!6*+/!"#82*&1*-! 8S!=,4"&2:",!0$"!"%#2&201,"'</!0*#!%*2V",!9$*!"0! #$%"&'"0!2&1*,U,"#- )S!_01,$1$,",!0$"!*9$26*!%*!5/,#"!"!4","&12,!8/&0! resultados independentemente das mudanças 2#6/01"0- %S!Q","&12,!+$),/!6/,!#*2/!%"!4*01</!*)/&b#2)"! *#!$#!"#82*&1*!2#$1R3*+- *S!=,2*&1",!0*$0!)/+"8/,"%/,*0!9$"&1/!N!$12+2:"'</! 5,*9$*&1*!%"!8$,/),")2"-

Questão 06

!"#$%&'"()"'(*")"+,"-./(-")01( &'")02/3(45$41-*/(-/(64/-"(1/(51*/7

Questão 08

!"#$%&'"()"'(*")"+,"-./(-")01( &'")02/3(45$41-*/(-/(64/-"(1/(51*/7 !"#$%&'"()"'(*")"+,"-./(-")01( &'")02/3(45$41-*/(-/(64/-"(1/(51*/7

Questão 05

K&%29$*!PTS!6","!"0!"U,#"';*0!3*,%"%*2,"0!*!PHS! 6","!"0!"U,#"';*0!5"+0"0- "S!_%$)"'</!6*,#"&*&1*!(!9$"&%/!/!2&%237%$/! 0*!"1$"+2:"!*!1"#8(#!4*,"!)/&]*)2#*&1/-!P!!S 8S!D!J*/,2"!%/!@201*#"!2&%2)"!9$*!1/%/!@201*#"! %*3*!"%"61",L0*!"/!"#82*&1*!"!9$*!*01R! *V6/01/-!P!!S )S!=!)/&]*)2#*&1/!1/,&"L0*!#*2/!%*!6,/%$'</! 6/,!*V)*+?&)2"!*!(!%*!6,/6,2*%"%*!%"! =,4"&2:"'</-!P!!S %S!c"!4*01</!%/!)/&]*)2#*&1/ !/!5$&)2/&R,2/! 6"00"!"!0*,!$#!)/+"8/,"%/,L"00/)2"%/-!P!!S *S!=!)/+"8/,"%/,L"00/)2"%/!6"00"!"!0*,!"00*00/,! *!)/&0$+1/,!*V1*,&/-!P!!S _V6+29$*!/!#/123/!6*+/!9$"+!/!1,"8"+]"%/,!%/! )/&]*)2#*&1/!&*)*0021"!)/&]*)*,!"!#200</ !"! 320</!*!/0!/8W*123/0!%"!=,4"&2:"'</- `=!6,/)*00/!%*!"6,2#/,"#*&1/!%*!,*&/3"'</! /,4"&2:")2/&"+!&</!%*6*&%*!*V)+$023"#*&1*!%"0! #$%"&'"0!2#6/01"0!6*+/!"#82*&1*a- !"#$%&'"()"'(*")"+,"-./(-")01( &'")02/3(45$41-*/(-/(64/-"(1/(51*/7

Questão 07 Questão 09 2 2

!"#$%&'"()"'(*")"+,"-./(-")01( &'")02/3(45$41-*/(-/(64/-"(1/(51*/7 T/)?!)/&)/,%"!)/#!*01"!"U,#"'</l!@2#!/$!&</l! Z?!"!0$"!/62&2</!"!,*06*21/- o",9$*!"!"+1*,&"123"!)/,,*1"- As empresas modernas precisam de "%#2&201,"%/,*0!%*!320</!6","A "S!\$1",!)/&1,"!"0!#$%"&'"0!6,/6/01"0!*!0*4$2,! )/#!/0!/8W*123/0!/,4"&2:")2/&"20- 8S!=,4"&2:",!"!*01,$1$,"!%"!*#6,*0"!%*!#/%/!"! "%*9$RL+"!N0!#$%"&'"0!6,/3*&2*&1*0!%/!"#82*&1*! *#!9$*!*01R!2&0*,2%"- )S!p**01,$1$,",!1/%"!"!*9$26*!%*!6*00/"+!*!,*2&2)2",! 1/%/!/!6,/)*00/!%*!6,/%$'</ !%*!#",[*12&4!*! U&"&)*2,/!%"!*#6,*0"-! %S!Q","&12,!/!+$),/!%"!*#6,*0"!2&%*6*&%*&1*#*&1*! %/!)*&R,2/!9$*!0*!"6,*0*&1"- *S!_+"8/,",!$#!&/3/!6+"&*W"#*&1/!*01,"1(42)/! para conseguir manter a estrutura da empresa 0*#!&*)*0021",!6"00",!6*+"0!#$%"&'"0!6,/6/01"0-

Questão 10

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2 3

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O Comportamento Individual

Cont eúdos e Habilidades

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Questão 02

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Questão 03

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Questão 10

Questão 09

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LINKS IMPOR TANTES

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FINALIZANDO

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Cont eúdos e Habilidades

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