Thiago R. Costa, PMP, ITIL

Thiago R. Costa, PMP, ITIL

thirc.rio@gmail.com

Resumo

- Substantial experience in management projects of IT, Telecom and Retail working directly on strategic projects (number portability - Anatel's Resolution 460 - , digit 9 of the deployment and Burger King Brazil's expansion plan respectively)

- Certified in ITIL and PMP with MBA in Project Management (FGV) - Broad knowledge of SAP PPM and adjustment to SOX

- Prominent on management people to work with multidisciplinary teams

- High skills: leadership, focus on goals, negotiating, systemic vision and efficient decision making

Experiência

Senior Project Analyst na Sapore S.A

January 2016 - Present (9 months)

Senior Project Analyst / Key Account at Burger King Brazil na E2BE Gestão Empresarial

June 2012 - December 2015 (3 years 7 months)

• Burger King network expansion project portfolio management in Brazil with nearly a thousand restaurants. • Implementation culture of project management based on PMBOK.

• Direct involvement in making business decision by the executive board. • Training for teams involved (internal and external).

• Monthly reporting on the progress of the development plan, risk analysis, troubleshooting and statistics of the portfolio.

• Management and process optimization.

System Analyst na TIM Brasil

June 2010 - May 2012 (2 years)

• Management of software development projects for mediation, interconnection and fraud with Java, ASP, .NET and C using SQL Server and Oracle.

• Requirements gathering and development of functional specification. • Integration of the technical areas and other business areas.

• Support for the production team.

• Review and validation of technical documents and proposals from suppliers. • Direct involvement in the Number Portability project (Resolution # 460 of Anatel). • Driving and testing and approvals with users.

• Experience with SAP PPM and adequation of documents and systems to SOX.

System Analyst na Intelig Telecom

August 2008 - June 2010 (1 year 11 months)

• Modeling, documentation, standardization using UML.

• Experience in T-SQL, Stored Procedures, partitioning and data distribution.

• Integration between DBMS SQL Server 2000, Oracle and MySQL through Linked Servers. • Database Optimization.

• Developing systems and scripts using PHP, Java Script, Ajax, ASP, Shell Scripts, Expect. • Support and administration of network management systems (data, voice and transmission).

System Analyst na Engeset

March 2008 - August 2008 (6 months)

• Modeling, documentation, standardization using UML.

• Experience in T-SQL, Stored Procedures, partitioning and data distribution.

• Integration between DBMS SQL Server 2000, Oracle and MySQL through Linked Servers. • Database Optimization.

• Developing systems and scripts using PHP, Java Script, Ajax, ASP, Shell Scripts, Expect. • Support and administration of network management systems (data, voice and transmission).

Graduate Trainee na Intelig Telecom

August 2006 - January 2008 (1 year 6 months)

• Systems development (PHP, JavaScript, CSS, Ajax, Java, Shell Scripts and Expect) • Management and use of MySQL, SQL Server 2000 (PL / SQL and T-SQL) and Oracle. • Conducting tests and approval with users

• systems documentation using UML

• Support of the systems developed for the area.

Certificados

Project Management Institute License 1642895 July 2013 to July 2016

ITIL Foundation

EXIN License 5573568 December 2015

Competências e especialidades

Microsoft SQL Server Telecommunications MySQL

PMI Systems Analysis UML PMBOK Liderança de equipe PHP Network Administration Microsoft Project Gestão de projetos Metodologia PMBOK Project Management

PMI (Project Management Institute) PMO (Escritório de projetos)

Microsoft Excel Planejamento estratégico Planejamento de projetos VBA Gestão Banco de dados

Gestão de portfólio de projetos Databases

Formação acadêmica

Master of Business Administration (MBA), Manage Projects, 2010 - 2011 Atividades e grupos: Implantation of 4 modules of an ERP

Universidade Estácio de Sá

Higher education, Information Technology, 2004 - 2009

Atividades e grupos: Monitoring of IT; Program Students To Business - S2B; Seminar SOA / BI / ITIL; Seminar on Software Quality; Seminar on Data Warehouse; Lecture on Social Entrepreneurship; Lecture on Project Management;

Wizard

Interesses

Project management, IT.

Idiomas

Organizações

Thiago R. Costa, PMP, ITIL

thirc.rio@gmail.com

7

pessoas recomendaram Thiago

"Thiago é um excelente profissional e uma ótima pessoa, muito bom para se trabalhar em Grupo e que tem foco nos resultados."

— Rodrigo Caminha Ferreira, trabalhou com Thiago na TIM Brasil

"Thiago is an excelent professional he works in the Intelig Telecom. He's very helpful, responsible and able to his functions. He's so very good marks in his evaluations of the Intelig."

— Helbert Fernandes, supervisionou Thiago indiretamente na Intelig Telecom

"Thiago é um profissional competente e cumpridor dos compromissos assumidos."

— Edson Coelho, foi cliente de Thiago

"Thiago é um profissional responsável, comprometido e focado.É extremamente organizado e preza pela qualidade do trabalho a ser realizado.Recomendo fortemente este profissional."

— Elza Fontes, supervisionou Thiago na Intelig Telecom

"Thiago é um profissional dedicado e comprometimento, ajudando sempre o time a cumprir as metas estabelecidas bem como dando suporte na implemnetação de novas soluções."

— Jose Sobral, supervisionou Thiago indiretamente na Intelig Telecom

"Thiago é um excelente profissional, muito organizado e focado. Demonstrou em várias ocasiões comprometimento e habilidade na solução de problemas. Profissional que recomendo a empresas que procuram um profissional de alto nível."

— Marcelo Eyer, trabalhou com Thiago na Intelig Telecom

"Thiago é extremamente focado em seu trabalho, possui uma excelente capacidade de comunicação aliada uma resposta rápida e eficiente quando lhe apresentam um problema novo e desafiador. Thiago is highly

focus in your job, have a excellent communication capability and with quick efficient response when someone bring a new problem."

— Renato Borseti, trabalhou com Thiago na Intelig Telecom