[PDF] Top 20 Knowledge management on the implementation of a CRM project in a subsidiary company : a case study

... O CRM (Customer Relationship Management) pode ser útil para alcançar estes requisitos, já que implica não só a utilização de uma nova ferramenta mas também uma mudança filosófica e estratégica na abordagem ... See full document

... shown in Fig. 1 , project management lies within the internal project environment and is one of the responsibilities of the project ...manager. ... See full document

... investigation on relationship between CRM and organizational learning through knowledge management in a case study of Tehran travel ...components of ... See full document

... is the one who determines quality, not the ...know the needs of the user. The focus on the buyer indicates that the concept of quality is based ... See full document

... Today, the country faces and delays in projects and construction isit can be noted in several cases, such asthe lack of accurate knowledge of the volumes and values ... See full document

... use in a established pharmaceutical company – the terms ‘results’ and ‘patient’ were more ...that the difficulties in getting started with BSC depends on peoples focus on ... See full document

... by the remoteness of the project itself thus the loose control over ...number of reasons such as lack of human resources and ...unique management problems. ... See full document

... successful implementation of MK needs aligning the contributions of key organizational actors, promoting the development of knowledge networks and providing support by ... See full document

... stage of this model refers to the enabling processes, and in terms of value creation, the company should question how to deliver value to their customers and maximize their ... See full document

... use of existing resources. Monitoring the implementation of the project is based on the needs felt by the group of implementers (planning and ... See full document

... is the repeated repetition of activities under the project stage along with the implementation in practice of acquired knowledge and improvement of ... See full document

... though the process spells ‘single minute’, Shingo didn’t mean to use the term in a literal ...way. The main idea was to achieve changeovers with times limited to a ‘single digit minute’ time ... See full document

... objective of this paper is to present the results of a survey carried out to evaluate the application of corporate governance practices in the management of ... See full document

... solutions. The degree to which management in manufacturing companies anticipates the returns from service business depends on their capability to design a configuration of ... See full document

... As knowledge is not static but highly dynamic, the question is how to establish a flow of information and know-how ( Blackler, ...1995). In classical organizations, this is partly realized by ... See full document

... to study the effect of knowledge management on job satisfaction in Iranian texture ...industry. The proposed study of this paper designs a ... See full document

... for project management has changed over the years (Ceptureanu, ...review of the literature on this topic for the last 40 years and reach the conclusion that there ... See full document

... internal management systems and operations. Hence in order to improve OE, KM and sharing practices were implemented to the three values of discipline namely- Product Leadership, Customer ... See full document

... to the strategic objectives, vision and mission established for the organization by the BD and ...most of the time. However, some of the divisional mana- gers refused to ... See full document

... system. The lev- el of the entire company was setup a central Advanced Pro- fessional Solution System (APS), which represented the entire supply chain ...system. The major ... See full document