Citizens Advice consultation response - Ofgem

These stipulate that suppliers should: 3 ● Make full use of all available information to understand a customer’s ability to pay ● Make early contact to identify whether a customer is

Q2.1: Do you agree with our proposal to reduce the size of Smart Energy GB’s Board and establish a requirement that it is composed of an independent Chair, together with six Directors

Examples of detriment caused by poorly prepared suppliers have included mis-selling, failure to accurately bill consumers, long wait times to get through to customer service agents and

Figure 2: Three in four consumers made their prepayment by credit or debit card Method of payment used by callers to the Consumer Helpline to make a prepayment to an insolvent

Given the changes to require information on each instance of disconnection for debt, and the addition of measures for self-disconnection and failed top-up, we support the proposal to

Our research found that customers on prepayment meters are really concerned about their ability to pay for their energy over the coming year: Twice as many customers on prepayment

● in addition to the traditional engagement of the DAG groups in the development of the agenda, a wider consultation of participants on the approach to the Forum, including through

There are a number of ways in which the proposals will have a direct impact on the 275 staff and 2,200 of the Citizens Advice Witness Service, the witnesses that we support and the