Citizens Advice Cymru

How our organisation works Data Support National Citizens Advice Delivered by Delivered by 300 local Citizens Advice Advocacy and policy change 240 courts Witness Service

Figure 4: Proportion of Citizens Advice debt clients by budget outcome - negative to positive budgets Source: Citizens Advice ​Money Advice Recording Tool ​data15 Fixed costs

Contents Introduction p3 A More Financially Resilient Wales Value of Advice p5 Income Maximisation p6 A Fairer Wales Housing p8 Council Tax Reform p9 A Healthier Wales Mental

Client phone and web channels Citizens Advice consumer helpline Welsh language Citizens Advice consumer service webform Citizens Advice consumer helpline Citizens Advice Direct CAD

Advice Delivered by national Citizens Advice in 240 courts National services delivered by local Citizens Advice Witness Service Consumer Service Pension Wise Money advice

A true Gentleman TRAINING AND RECRUITMENT These special dedicated ladies have each served 25 years service at the Citizens Advice Anne, Jane and Frances have been helping the

Appendix Advice initiative Delivery organisation Great Britain and England only Citizens Advice Consumer Service The Citizens Advice Service includes Citizens Advice and

Since then, the 2 Citizens Advice 2020 Forthcoming report on experiences of in-work Universal Credit claimants 3 Citizens Advice 2020 Making Ends Meet: The impact of the benefits