Response to “Setting price controls for 2015-20 - Citizens Advice

The Citizens Advice service is a network of nearly 400 independent advice centres that provide free, impartial advice from more than 3,500 locations in England and Wales, including GPs’

Personal projection The Citizens Advice Service acknowledges Ofgem’s decision to require accredited sites to use the Personal Projection methodology when calculating the cost for

Relevant Citizens Advice work on microbusiness consumers 2015 Response to updated issues statement 2016 Microbusiness Contracts Factsheet TPI Factsheet 2017 Smart choices

● Shared outcomes measurement ​- designing clear outcomes measures that can be used by the 300+ local charities that make up the Citizens Advice service ● Equipping local Citizens

The Citizens Advice service's role in providing first tier advice as well as specialist complaint handling services for consumers in vulnerable situations, will provide essential data

Citizens Advice recommends that Ofgem: ● Introduce a high cost cap HCC for demand connections to protect demand customers from excessive reinforcement costs ● Retain the high cost cap

As the statutory representative for energy consumers across Great Britain, our response is informed by our insight from providing advice to people through our network of local Citizens

Yours sincerely, Tom Crisp 2Citizens Advice 2021Setting out principles for a future energy market 1Ofgem 2021Household Consumer Perceptions of the energy market Q1 2021 Patron HRH The