Domestic complaints handling performance - Citizens Advice

3 RS em Números — 2015 SUMÁRIO TABLE OF CONTENTS APRESENTAÇÃO/ FOREWORD 4 6 9 10 12 14 15 16 20 21 22 23 19 17 PEDRO WEINGÄRTNER DADOS ECONÔMICOS/ ECONOMIC DATA CONTAS

Contents Page Executive Summary 3 Introduction 4 Research Methodology 6 Quantitative Findings 8 Number of cases 8 Field of discrimination 8 Combinations of protected

Contents Executive Summary 3 Glossary of Terms 7 Introduction 9 Drivers of poor consumer outcomes 11 Using supply-side remedies to improve consumer outcomes 20 Price caps 25

Contents Foreword by Sir Graham Hart 1 Using the action guide 2 2 Background 4 3 Review what you do 6 Looking at your CAB policies and services 4 Making links 8 Consulting black