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25 Complaints received by Extra Help Unit* These are complaints from vulnerable consumers that have been referred from Citizens Advice consumer service to the Extra Help Unit EHU

In 2012/13 our known financial benefit for clients following advice was: Welfare and tax credits advice £280m Housing advice £5m Employment advice £6m In addition, clients also had:

If you are unsure how to approach this you can get advice from the Citizens Advice consumer service or your local Citizens Advice office If you feel you are not getting anywhere

We currently offer advice to a relatively small percentage of clients via email and we are also able to signpost many clients to the excellent self-help information available on our

Monmouthshire County CAB Opening Times Drop in sessions for gateway advice Appointments Extra sessions by appointment only Abergavenny Office 19a & b Cross Street Abergavenny

Our volunteers also help us to try and ensure that Hertsmere clients can access our help by phone, by working together the other nine citizens advice services in Hertfordshire and

6.6 million advice issues dealt with 2.1 million individual clients advised 14.5 million visits to our self-help website www.adviceguide.org.uk 338 Citizens Advice Bureaux

home visits To provide training and support on use of the tool and database To help advice workers identify clients who may need more specialist energy advice and can easily refer