Generalist job description V2.docx - Citizens Advice

Empowering clients to act Identifying discrimination and human rights issues Providing the equality advice people need Leading on and influencing key policy on equality Telling our

This project started on the 1st October 2016 and its objectives are to support clients with: • Complex Benefit Issues • Welfare Benefit Appeals • Specialist Debt Advice • Homeless

£220,000 Number of new clients: 118 50 Outreach day: Tuesday Thursday Support from & thank you to: Sanjay Mandil LBR Income Recovery Manager Alexander Szantai LBR Housing

At Citizens Advice we have many years seen cases of tenants only hearing about the repossession of their landlord’s property - and their home - when an eviction notice was delivered to

The people who needed support At Citizens Advice, we help hundreds of thousands of people a year apply for Universal Credit through our Help to Claim service, giving us a rich insight

Research in 20144 showed that over 150,000 people had their employment problem solved after contacting a bureau, equating to: Advice leads to outcomes…  92 per cent of our

6.6 million advice issues dealt with 2.1 million individual clients advised 14.5 million visits to our self-help website www.adviceguide.org.uk 338 Citizens Advice Bureaux

Half of Pension Wise staff 49% say it is common or very common for clients to have been told that they must take advice but not to understand ​why​ they need to take advice.. This is