Renting in the recovery - Citizens Advice

- 7 - Norfolk Citizens Advice Bureau Company limited by guarantee Trustees annual report continued Year ended 31 March 2014 Financial review Breckland Borough Council, Broadland

The Citizens Advice service is a network of nearly 400 independent advice centres that provide free, impartial advice from more than 3,500 locations in England and Wales, including GPs’

Personal projection The Citizens Advice Service acknowledges Ofgem’s decision to require accredited sites to use the Personal Projection methodology when calculating the cost for

The data and case studies in this document come from a range of sources including the Consumer Service helpline, local Citizens Advice case management information, unique views of

3.1 Citizens Advice believe any welfare safety net should : ● Provide people on low or unpredictable incomes with financial security ● Be of sufficient value to ensure people are able to

To help us understand consumer needs better, and improve our service, Citizens Advice also works with the energy champions to: ● improve energy advice ● research consumer behaviour in

● Changing circumstances ● Unsuitable equipment Difficulties and considerations ● Access to quality advice on EV and smart-enabled tariffs ● Potential for a complex advice and redress

Citizens Advice recognises that it is difficult to predict the exact costs that will fall on electricity bill payers as a result, as network connection costs and reinforcement needs