Response to the Welsh Government: - Citizens Advice

If this payment method is pursued, there are a number of specific actions that BEIS, Ofgem and suppliers should take to ensure that as many traditional prepayment meter customers receive

The areas where we think the continued publication of standardised information about suppliers’ individual performance each quarter and annual as well as the number of GS payments made

Relevant Citizens Advice work on microbusiness consumers 2015 Response to updated issues statement 2016 Microbusiness Contracts Factsheet TPI Factsheet 2017 Smart choices

The Citizens Advice service's role in providing first tier advice as well as specialist complaint handling services for consumers in vulnerable situations, will provide essential data

Citizens Advice recommends that Ofgem: ● Introduce a high cost cap HCC for demand connections to protect demand customers from excessive reinforcement costs ● Retain the high cost cap

This could lead to improvements particularly in the following areas: ● Taking responsibility for the actions and omissions of all their agents and employees, including third party