Written Evidence submitted from the Citizens Advice

Personal projection The Citizens Advice Service acknowledges Ofgem’s decision to require accredited sites to use the Personal Projection methodology when calculating the cost for

There have already been some changes, including the transfer of the consumer advice service from the Office of Fair Trading to Citizens Advice and Citizens Advice Scotland CAS in April

Ofgem revokes supplier licence Consumer protections are removed 2 ⬤ Ofgem appoints Supplier of Last Resort 3 ⬤ New supplier negotiates access to customer data with Administrator 4 ⬤

These scenarios, reviewed in detail in the Committee’s report ​The Fourth Carbon Budget Review – the cost­effective path to the 2050 target​, include substantial investment in

11 Continuing price cap 14 Mass opt-out collective switching 16 A backstop supplier 18 Opt-in engagement measures, with enhanced support 20 Reforming the universal supply obligation

● To ensure people are able to access the flexibility already built in to Universal Credit, we recommend that Alternative Payment Arrangements APAs are offered to all Universal Credit

The role The Chair of Citizens Advice is responsible for  providing clear and visible national leadership for the Citizens Advice service;  maintaining an effective trustee board

Our research has shown that energy price rises, coupled with the reduction in Universal Credit, will push three quarters of those we help with benefits and debt into a negative budget.6