Citizen’s needs in primary health care in Greece

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Τσηομ 9ομ, Τετχομ 1ο, Ιαθουάλιομ – Μάλτιομ 2010

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ORIGINAL

PAPER

Citizen’s

needs

in

primary

health

care

n

Greece

Kadda Olga , Marvaki Apostolia , Tzavaras Athanasios , Mazgala Katerina , Palios Theodoros , K

i

ontas Nicolaos , Androulaki Βacharenia . Msc Nurse, Onasis Cardiac Surgery Center

Athens . Doctor, PhD candidate in National and Kapodistrian University of

. Consultant doctor, Konstantopouleio General (ospital, N. )onia tantopouleio General (ospital, N. )onia . Doctor Otolaryngologist, Kons

. Pharmacist, Msc Cosmetology

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ABSTRACT

Introduction: During last decades, the National (ealth System s interest of many countries has been

focused on primary health care P(C , of which the main centre is the human being and it is the main pillar for promoting health and improving quality of life.

Purpose: The purpose of this study was to explore Greek citizen s needs and the responsiveness of

health services in terms of coverage.

MaterialMethod: The sample studied consisted of citizens of Greece. Collection of data was

performed by means of an anonymous questionnaire specially designed for the needs of the research. Analysis of data was performed by the SPSS version statistical package and the statistical method one way anova.

Results: % of the sample studied was men with a mean age of . years and standard deviation

. years. Regarding the place of living, . % of the sample was inhabitants of Athens, . % of Thessalonica, . % of Crete and . % of the participants were living in other cities of the country. )n terms of occupational status, . % were working, . % were retired, . % were households while % were unemployed. According to the needs of the citizens, . % reported that they preferred psychological support, whereas . % reported financial support. . % of the participants were willing to use the health services of Greek municipalities. )n regard to their needs, . % of the studied population reported their need for more time available by health care professionals, . % were willing to use the health services of Greek municipalities while . % declared positive attitude for help by volunteer teams. The statistical analysis showed that men and workers assessed positively the quality of health services with statistical difference compared to women and retired people, p< . , respectively.

Conclusions: The factors that determine citizen s needs are gender and marital status. The results of

the study suggest that citizens have more need for understanding and information and provided quality in primary health care.

Key words: Citizen s needs, primary health care services.

CORRESPONDING AUTHOR

Kadda Olga,

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