Quality in public service
Enhancing service quality in public transport systems
... using public transport, and see if any solution to change behaviour can be ...with public transport, specially the one associated with bus, Fujii et al [23], being important to understand the reasons beyond ...
9
Improving the healthcare service quality in Chinese Public Class-A Hospitals: from frontline healthcare professional's perspectives
... conducted in China during April and May in ...departments in Public Class-A hospitals (see table 3) since they are most likely to understand Chinese healthcare system and Pubic Class-A ...
61
The relationship between service quality and customer satisfaction in public transport services
... what quality dimensions this group value most, the company can focus investment on the development of these, including increasing the ability to attract new customers and tailor marketing and communication ...
17
Service quality in public transportation services aligning the operations perspective with customer expectations
... of quality that influence customers’ perceived quality in public transportation ...important quality dimensions for public transport services company are reliability, security, ...
7
Service quality and service value in sport services : A Study conducted in Vila Nova de Gaia Municipal Swimming Pools
... community. In order to achieve this, public sector services need to cooperate and complement each other while they also compete ...other. Public services are also increasingly experiencing more ...
96
Quality of service in WiMAX networks
... evaluated in the above sections. As referred, both models are primarily based in the public available NS-2 ...features in terms of QoS support and service class ...present in the ...
80
Quality Business Service Provider in Community Enterprise
... difficulty in analysis which affected the impact assessment of the basic ...training in service providers in community enterprise and the professional skills and basic theory at the highest ...
5
The public service broadcasting and the construction of a public sphere
... the public broad- cast to inform, educate and entertain with independence and technical, ethics and aesthetics quality, as proposed by the British BBC in ...1927. Public Radio and Television ...
16
Charting service quality gaps
... functional quality in service industries makes HR management highly ...problems in a more autonomous and satisfactory way to both parties (Zemke & Schaaf, 1989; Irons, ...excellent ...
15
Quality of service and security in future mobile technologies
... authors in [8] have proposed a link-layer authentication and key agreement ...secure public hotspots in a NEMO-based ...OBU/MRs public hotspot, it first verifies the OBU/MRs public key ...
124
The efficiency of matching in Portuguese public employment service
... add, in turn, local labour market variables (Model II), a social integration variable (Model III), social shock absorber variables (Model IV) and, finally, environmental variables all together (Model ...potential ...
27
Towards a public service motivation theory for Brazil
... career in the public sector. When the individual is in the dedication phase of the process, the potential public servant is mainly motivated by the idea of having employment stability, but ...
72
Assessing obstetrics perceived service quality at a public hospital
... considering service quality assessment compares the quality dimensions defined by Parasuraman, Berry and Zeithaml (1993) and rank them (see, for instance, Al-Borie and Damanhouri, 2013; Altuntas, ...
10
Service Quality and Customer Satisfaction in Public Transports
... of service quality are assured then the customers achieve a degree of satisfaction and dissatisfaction in accordance with their needs, answering ...the quality dimensions of frequency and ...
6
Assessing obstetrics perceived service quality at a public hospital
... considering service quality assessment compares the quality dimensions defined by Parasuraman, Berry and Zeithaml (1993) and rank them (see, for instance, Al-Borie and Damanhouri, 2013; Altuntas, ...
9
Quality of service and mobility support in WiMAX networks
... management in the WiMAX link, including Service Flows (SFs) and Convergence Sublayer classifiers control (including Ethernet, IPv4 and IPv6 classification), as well as for admission control tasks on the ...
135
Comparing perceptions of service quality in Brazil and UK
... replicated in some years ...differences in culture and not to a momentary situation. Also, in order to generalise the findings and the differences found as country specific, a more wide research ...
19
Service quality: A competing value in health and wellness industry
... interested in having leisure times with quality, becomes evident and necessary that the supply should give special attention to this question, as an answer to the needs and wishes of consumers, as well as ...
8
CUSTOMER IMPORTANCE RATING OF SERVICE QUALITY DIMENSIONS FOR AUTOMOBILE SERVICE
... delivery, service, clear and correct transaction processing and ...satisfaction/Service quality management has become a strategic imperative for most firms. In the present circumstances, it is ...
5
O Senior Executive Service: especial referência ao perfil do Top Public Service em Portugal
... Senior Public Service e, em face disso, tenha participado na supervisão ou controlo de empresas ou tenha relações governamentais ligadas à empresa, poderá, num período de cinco anos, exercer qualquer ...
29