Adding up - Citizens Advice

How our organisation works Data Support National Citizens Advice Delivered by Delivered by 300 local Citizens Advice Advocacy and policy change 240 courts Witness Service

Figure 4: Proportion of Citizens Advice debt clients by budget outcome - negative to positive budgets Source: Citizens Advice ​Money Advice Recording Tool ​data15 Fixed costs

The main issues of concern to Citizens Advice are outlined below: Protecting consumer transparency and control: Citizens Advice and predecessor body Consumer Futures has undertaken

New supplier refunds any remaining credit to consumers Ofgem appoints supplier of last resort New supplier takes on final balances Administrator takes on final balances Supplier

3 ©2018 Citizens Advice Contracts v1 2018 Citizens Advice consumer education Session aims and objectives The education pack is designed to assist advisers and also for campaigns

Citizens Advice 2018 Basic Contracts v1 4 Citizens Advice consumer education Session aims and objectives The education pack is designed to assist the trainer and also campaigns by

70% Yes 30% No Energy Best Deal is a client campaign developed by Ofgem and Citizens Advice that helps clients on low incomes to: • Reduce their energy costs by switching tariff,

National Consumer Week Partners For the Know your New Rights campaign Citizens Advice is working with • National Trading Standards NTS • Chartered Trading Standards Institute CTSI