Barometer - Citizens Advice

Figure 4: Proportion of Citizens Advice debt clients by budget outcome - negative to positive budgets Source: Citizens Advice ​Money Advice Recording Tool ​data15 Fixed costs

The main issues of concern to Citizens Advice are outlined below: Protecting consumer transparency and control: Citizens Advice and predecessor body Consumer Futures has undertaken

Client phone and web channels Citizens Advice consumer helpline Welsh language Citizens Advice consumer service webform Citizens Advice consumer helpline Citizens Advice Direct CAD

Advice Delivered by national Citizens Advice in 240 courts National services delivered by local Citizens Advice Witness Service Consumer Service Pension Wise Money advice

6 In October 2015, ​Citizens Advice and Citizens Advice Scotland Citizens Advice Service​ developed a good practice guide for energy suppliers, outlining actions that 1 Ofgem 2015

Citizens Advice secures post office improvements for disabled customers Last year Citizens Advice ​published research highlighting issues faced by disabled consumers

Appendix Advice initiative Delivery organisation Great Britain and England only Citizens Advice Consumer Service The Citizens Advice Service includes Citizens Advice and

Citizens Advice Patron: HRH The Princess Royal Chief Executive:David Harker OBE Trustee Board Members: Chair:Sir Graham Hart KCB Deputy Chair:Rosemary Edwards Honorary